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| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Admins, makers, marketers, or analysts, automatically | - | - | 
Apr 30, 2024 |
Business value
Custom presence statuses give you detailed insights into agent availability. This enhancement integrates custom presence information into agent reports, so supervisors and administrators can manage the workforce more effectively.
Feature details
This feature enhances the reporting of agent presence information by including custom statuses. Custom statuses, such as lunch break or training, appear in agent reports like real-time and historical analytics, as well as in Agent Status History views. To build custom reports in Dynamics, use the complete agent availability information in the msdynagentstatushistory entity.
Geographic areas
Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.
Language availability
Visit the Explore Feature Language report for information on this feature's availability.
Additional resources
Custom presence status (docs)