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Enable associates to monitor and detect offline health issues

Enabled for Public preview General availability
Admins, makers, marketers, or analysts, automatically - Jun 27, 2025

Business value

Administrators use the Store Commerce health check feature to get insights into the status of the network and other hardware peripherals. Offline readiness and business continuity are crucial for maintaining service levels and customer satisfaction during network issues. Store employees need to know if their devices are ready for offline mode to ensure seamless transitions and uninterrupted operations.

This feature provides a new view for offline health checks that shows key diagnostic information such as database size, database health, download session status, and sync failures. These details give critical warnings and alerts that affect the ability to switch to offline mode and offer recommendations for resolving these issues.

Feature details

With this feature, your store associates and managers see the following improvements in the Store Commerce app health check:

  • A new offline health check view that displays information such as database size, database health, download sessions, data sync issues, and sign-in failures.
  • Alerts and warnings that notify associates of issues that might affect the offline switching experience.
  • Recommendations for mitigation to quickly resolve issues and ensure a smooth and reliable offline switching experience.

Geographic areas

Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.

Language availability

Visit the Explore Feature Language report for information on this feature's availability.