Notify store associates of offline data and network issues

Enabled for	Public preview	General availability
Admins, makers, marketers, or analysts, automatically	-	Jun 13, 2025

Business value

Dynamics 365 Commerce customers use the offline capabilities of the Store Commerce app to maintain business continuity during network or service outages. When customers switch to offline mode, the offline switch can fail due to missing data in the offline database. This feature helps create proactive notifications about the offline health status in the Store Commerce app that it sends to cashiers or store managers, and it recommends appropriate actions for mitigation. This feature also introduces the toast notification framework for the first time within the Store Commerce app, which you can expand for use in other scenarios in the future.

Feature details

With this release, you see toast notifications within the Store Commerce app when you enable them in headquarters. These notifications appear if offline data or the network is in an unhealthy state.

• Offline logon credentials: Store associates see notifications when offline sign-in credentials aren't up to date, or when a data sync fails. Recommended actions might include contacting the administrator with specific steps.
• Network connectivity: Store associates see notifications when there's a loss of network or Wi-Fi connections.
• Seamless offline switch: Store associates see notifications when a seamless offline switch occurs.
• Data sync: Store associates see notifications when there are data sync issues that might cause issues when switching to offline.
• Extensibility: You can extend the notification framework to use for your core business scenarios.

Geographic areas

Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.

Language availability

Visit the Explore Feature Language report for information on this feature's availability.