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| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | 
Apr 30, 2025 |
- |
Oct 31, 2025 |
Business value
Customers work in many different lines of business, and each line of business needs its own application. With separate applications for each line of business, customers can create unique experiences for different business segments. When you enable the multisession functionality for representatives who use custom model-driven apps, you give organizations the ability to create multiple specialized workspace applications that fit their specific business requirements. By bringing this browser-like experience to custom apps, organizations keep their unique business processes while giving agents the efficiency benefits of concurrent session management.
Feature details
When you use the create multisession apps enhancement, administrators can turn on multisession capabilities for custom model-driven applications. With this feature, customer service representatives can manage multiple customer interactions at the same time within a single application. Representatives can handle several cases, conversations, and other activities without switching between apps. This capability greatly improves productivity.
Geographic areas
Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.
Language availability
Visit the Explore Feature Language report for information on this feature's availability.