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| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Admins, makers, marketers, or analysts, automatically | - | - | 
Apr 30, 2025 |
Business value
With this enhancement, administrators can quickly find and verify user experience profile assignments in the Copilot Service admin center (CSAC) through a new search feature. By removing the need to manually search through multiple interfaces or records, this feature streamlines administrative workflows, reduces troubleshooting time, and enables more efficient user management. This search capability helps administrators quickly make sure that the right users have the correct profile assignments.
Feature details
Administrators can use new search functionality in the Copilot Service admin center to quickly find and verify user experience profile assignments. This capability shows how specific users get experience profiles in Dynamics 365 Customer Service and Dynamics 365 Contact Center. You see if the assignment is direct, default, rule-based, or rank-based. By removing the need to manually search through multiple interfaces or records, this feature streamlines administrative workflows, reduces troubleshooting time, and enables more efficient user management.
Geographic areas
Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.
Language availability
Visit the Explore Feature Language report for information on this feature's availability.
Additional resources
Search for users (docs)