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| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Admins, makers, marketers, or analysts, automatically | - | - | 
May 23, 2025 |
Business value
This update moves users to the new, modernized email template editor. Simplify the user experience by consolidating two editors into one. The modern email template editor delivers a more streamlined user experience with a feature-rich email template editing experience. It eliminates inconsistencies between versions.
Feature details
The enhanced email template rich text editor is now a modern rich text editor.
This automatic update brings the following benefits:
- Unified editing experience: You create and manage all templates with one modern rich text email template editor. You no longer need to switch between different editors.
- HTML support for customization: The new editor supports HTML editing. You have the flexibility to design custom layouts, apply consistent branding, and style your content exactly how you want.
- Improved reliability: This unified modern rich text editor removes formatting issues. It offers smoother previews and a more reliable experience during both creation and runtime.
- HTML replaces drag-and-drop functionality: The modern rich text editor replaces the drag-and-drop functionality with HTML support. This functionality ensures continuity.
Geographic areas
Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.
Language availability
Visit the Explore Feature Language report for information on this feature's availability.
Additional resources
Email editor template changes in Dynamics 365 Customer Service (blog)
Create email templates (docs)