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Cancel a return order

Note

Community interest groups have now moved from Yammer to Microsoft Viva Engage. To join a Viva Engage community and take part in the latest discussions, fill out the Request access to Finance and Operations Viva Engage Community form and choose the community you want to join.

You can cancel a return order (instead of deleting it) when you want to save a record of the planned return.

Note

Only return orders that have a Return status of Created can be canceled. Return orders with a Return status of Open or Closed can't be canceled.

  1. Go to one of the following pages:

    • Sales and marketing > Sales returns > All return orders.
    • Sales and marketing > Sales returns > Created return orders.
  2. Select the return order to cancel.

  3. On the Action Pane, open the Return order tab and, from the Maintain group, select Cancel order.