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| Enabled for | Public preview | General availability |
|---|---|---|
| Admins, makers, marketers, or analysts, automatically | 
May 22, 2025 |
- |
Business value
With this feature, you get deeper status visibility and richer troubleshooting knowledge, so you can diagnose and resolve issues more effectively.
Key benefits:
- Improved self-diagnosis: Identify and resolve issues on your own.
- Faster issue resolution: Enhanced self-debugging opportunities lead to quicker problem-solving.
- Increased customer satisfaction: Smoother, more efficient experience boosts overall satisfaction and loyalty.
Feature details
Previously, makers had limited visibility into why their files weren't loading or being used effectively in runtime. With this update, they can now proactively address ingestion issues, reducing dependency on engineering support and speeding up deployment cycles.
This feature enhances the knowledge experience in Copilot Studio by surfacing real-time status updates and error diagnostics for each knowledge source file added.
When a knowledge file fails to load or has issues during processing, makers now see detailed status indicators and contextual troubleshooting guidance directly within the experience.
How to use the feature:
- Go to the Knowledge Management page in Copilot Studio.
- Upload or view existing knowledge files.
- Check the new Status column to verify success or detect issues.
- Select any flagged status to view tailored troubleshooting instructions.
Geographic areas
Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.