Note
Access to this page requires authorization. You can try signing in or changing directories.
Access to this page requires authorization. You can try changing directories.
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Admins, makers, or analysts, automatically |  Apr 1, 2020 |
- |
Business value
In today’s world, organizations must be able to quickly understand customer needs and sentiment toward business brands. Understanding vocal patterns and the nuances of a customer tone can help to determine the potential for success or failure of a deal.
With advancements to Conversation intelligence, sales managers and sellers will be able to better understand customer attitudes and discern potential approaches for handling competitive threats at a deeper level. Providing organizations with emotion analysis based on vocal tones, topic analysis of key discussion points in the conversation, and easy drill-down into relevant conversations that inferred specific insights, all offer greater ability to take appropriate action to move deals forward faster.
Feature details
- Emotion detection: This feature includes an AI model and conversation review experience enhancement.
- Deeper topic analysis: Explore communication patterns and important topics that lead to successful conversations.
- Updates to insights details page: Create faster drill-downs into conversations that led to the insights.
