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Represents the interface for handling reading, creating, updating and deleting agent sessions.
The following tables list the members exposed by the IAgentStateService type.
Public Methods
| Name | Description | |
|---|---|---|
.gif "public method") |
GetAgentId | Overloaded. |
|
GetSavedSessions | Gets the saved session(s) for an agent. |
|
GetSessionTransferInformation | Retrieves session information for handling a transferred call. |
|
SaveSessions | Saves an agents session(s) information. |
|
SetSessionTransferInformation | Sets the session specific information in the database so that when an agent transfers a call to another agent, the session information can be reproduced for them. |
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See Also
Reference
IAgentStateService Interface
Microsoft.Uii.AifServices Namespace
Unified Service Desk
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