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This troubleshooting guide includes steps for resolving issues with GitHub Copilot in SQL Server Management Studio (SSMS) 22 (Preview) or later. Some issues related to GitHub Copilot might require assistance from an administrator or your network team.
GitHub Copilot is a separate subscription managed by GitHub. For questions regarding GitHub Copilot subscriptions and support, see Individual subscriptions or Business subscriptions.
GitHub Copilot authentication
If you experience authentication issues after installing the AI Assistance workload in the Visual Studio Installer, see Troubleshooting common issues with GitHub Copilot.
GitHub Copilot is offline
If the GitHub Copilot badge in the upper-right corner of SSMS displays the message Copilot is temporarily unreachable, it means GitHub Copilot is currently offline.
GitHub Copilot might be offline due to one of the following reasons:
- Network issues
- Copilot service being unavailable
- Credentials requiring a refresh
- Copilot being disabled
If you're running into an issue not in this list, report your problem to us.
Network issues
If your network is down, GitHub Copilot might not be able to connect.
Action: Ensure you have a stable internet connection. For more information, see Troubleshooting network errors for GitHub Copilot.
Copilot service is unavailable
The GitHub Copilot service might be temporarily down.
Action: Wait for the service to come back online. You can check the status on GitHub Status.
Refresh your credentials
Occasionally, you might need to refresh your credentials due to expected timeouts.
Action: Select Refresh your credentials from the Copilot badge in the upper right corner of your SSMS environment to reauthenticate your GitHub account and sign in again.
Note
If you don't see the option to refresh your credentials for the GitHub account in the All Accounts window, you can resolve this issue by removing and then adding your GitHub account again. For more information, see the Developer Community ticket related to this issue.
Copilot is disabled
Your administrator can disable GitHub Copilot for an individual or any Copilot license.
Action: Contact your IT department to confirm whether your administrator disabled Copilot.
Send feedback
Report a problem to us from SSMS (Help > Send Feedback > Report a Problem...) or the Visual Studio Installer. The built-in feedback tool from both applications allows you to easily add diagnostic information that helps the SSMS team troubleshoot and fix issues.
Suggest a feature, track product issues, and find answers in the SSMS Developer Community.