Surface Laptop 5 Component Disassembly and Reassembly

Prerequisite Steps

Steps outlined in this section should be conducted before starting any repair on a Surface device.

• Power off device – Ensure the device is powered off completely and the battery has been fully discharged. Refer to the Repair-specific precautions and warnings section for guidelines. Once discharged, the device should be disconnected from all power sources.

• ESD Prevention – Ensure ESD prevention steps and general guidelines are followed before opening the device. Refer to the ESD Prevention section for guidelines.

• Position Device – To prevent damage to the device, ensure the device is placed on a clean surface free of debris.

Non-Skid Feet Replacement Process

Preliminary Requirements

Required Tools and Components

• Tools:
  • Plastic tweezers
  • Spudger
  • Isopropyl Alcohol Dispenser Bottle (use only 70% IPA)
  • Cleaning swabs
  • Soft ESD-safe mat
  • Microfiber cloth
• Components:
  • Feet (Refer to Illustrated Service Parts List)

Prerequisite Steps:

• Power off device – Ensure device is powered off and disconnected from a power supply.
• General Safety – Check to make sure that general guidelines and ESD compliance steps are followed before opening the device. Refer to on Prior to Device Disassembly section for details.
• Position device – Place device onto a clean surface free of debris with the bottom facing up.

Procedure - Remove (Feet)

1. Remove front feet – Use a plastic tool to pry up the front foot from the front divot and then peel to remove. Repeat for the other foot.

   

2. Remove back feet – Use a plastic tool to pry up the back foot from back divot and then peel to remove. Repeat for the other foot.

   

3. Cleaning – Remove any adhesive tape remnants from the chassis and clean off any glue residue with 70% or greater Isopropyl Alcohol.

Procedure - Install (Feet)

1. Device Orientation – Place device onto a clean surface free of debris with the bottom facing up.

2. Apply New Feet – Remove the liners to the adhesive and align the posts on the front feet with the holes in the chassis. Place the foot in the chassis and press down firmly for a few seconds. Repeat the same steps for the remaining front foot. Remove the liners to the adhesive of the back foot and align with the screw hole of the chassis. Place the foot on the chassis and press down firmly for a few seconds. Repeat the same steps for the remaining front foot.

   

3. Securing New Feet – Press down on the foot firmly for about 30 seconds to secure the foot. Repeat the same steps for the remaining feet.

Keyboard Assembly Replacement Process (Metal, Fabric)

Preliminary Requirements

Required Tools and Components

• Tools:
  • Plastic tweezers / spudger
  • Plastic card tool example iFixit Plastic Card
  • Anti-static wrist strap (1 MOhm resistance)
  • Isopropyl Alcohol Dispenser Bottle (use only 70% IPA)
  • Cleaning swabs
  • 5IP (Torx-plus) driver
  • USB Thumb drive with SDT
  • Surface Power Supply
  • Soft ESD-safe mat
  • Microfiber cloth
  • Heavy duty suction cups (2) – 57.15mm (2.25 in)
• Components:
  • Keyboard Assembly (Refer to Illustrated Service Parts List)
  • Foot Screw (M1091264-001) Qty. 4

Prerequisite Steps:

• Power off device – Ensure device is powered off and disconnected from a power supply. Remove all attached cables and drives.
• General Safety – Check to make sure that general guidelines and ESD compliance steps are followed before opening the device. Refer to on Prior to Device Disassembly section for details.
• Position device – Place device onto a clean surface free of debris with the bottom facing up.
• Remove Feet – Refer to Procedure - Removal (Feet) for details.

Procedure - Removal (Keyboard Assembly, Metal)

1. Remove Screws – Using a 5IP (Torx-plus) screwdriver remove the four screws from under the four feet on the device.

   Caution

   Take care to prevent the keyboard power button depressing during this step. If power button is accidentally depressed and device turns on, shut down device as normal through OS Start menu.

   

2. Open Device – Turn device over and open screen to 110-degrees.

   

3. Separate keyboard from device – Grasp the back of the keyboard, by the display, and pull directly up. Keyboard should lift free from the device.

   

4. Disconnect Keyboard – While holding the keyboard at a ~45-degree angle, use a spudger to remove keyboard FPC from motherboard.

   Warning

   It's recommended that a Microsoft provided ESD-safe battery cover, appropriate for size (either 13.5” or 15” device) is placed across the device to protect the battery from any accidental damage during repair. Ensure corners of cover are always aligned with the corners of the device during repair. If battery cover is misaligned during the repair operation in any way, realign before continuing repair activities.

   

   Caution

   When removed from the device, place the keyboard in a safe place with key and trackpad side down and FPC facing up to avoid bending/creasing the FPC. Be sure the key and trackpad side of the keyboard is protected from cosmetic damage during storage.

5. Remove TIM from keyboard and rSSD – Using IPA and a cotton swab, clean the thermal material from the rSSD and the back of the keyboard.

   

Procedure - Installation (Keyboard Assembly, Metal)

1. Pre-installation Device Inspection

   Warning

   Verify the condition of Liquid Damage Indicator (LDI) inside the audio jack. Use a bright light to illuminate the interior of the audio jack port. Any color other than white indicates liquids have entered the device. Devices exhibiting LDI require whole unit replacement.

2. Check for unexpected items within device – Check keyboard (both sides) and device enclosure for any loose articles that might be present inadvertently on the keyboard or within the device enclosure areas.

   1. Check and remove any foreign objects that the magnets might have attracted or that might have been accidentally introduced into the device during replacement.
   2. Carefully inspect the area around battery specifically for any foreign objects before removing battery cover.

3. Apply TIM – Apply a thermal pad to the rSSD as shown in image.

   

4. Remove tape from new keyboard FPC – Tape secures the keyboard FPC during shipping. Remove this tape before continuing with assembly.

5. Connect Keyboard – While holding the keyboard at a 45-degree angle, use your hand to align keyboard FPC with connector on motherboard. Gently push connector into place.

   Caution

   Be sure that FPC bends fall in place properly as prebent, and no folds or creases are created during reassembly of keyboard.

   

6. Align keyboard with chassis – Place keyboard on top of chassis, there should be no discernable gap between keyboard and chassis when viewed from the side.

   Caution

   Before installing keyboard, inspect area for loose screws and debris, paying special attention to the magnetic areas around the chassis and the battery.

   

7. Flip Device – Close display and turn device over.

8. Install New Chassis Screws – Using a 5IP (Torx-plus) screwdriver install 1 new Chassis Screw in each corner (4 total). Turn all screws until snug and seated, and then turn another 45-degrees (1/8 turn) or until fully fastened.

   

9. Power On Device – Carefully place device top side up. Connect device to power supply, open display, and power on.

10. Run SDT – Run SDT to ensure all device features and functions operate as expected.

11. Install Feet – Refer to Procedure - Installation (Feet) for details.

Procedure - Removal (Keyboard Assembly, Fabric)

1. Remove Screws – Using a 5IP (Torx-plus) screwdriver remove the four screws from under the four feet on the device.

   Caution

   Take care to prevent the keyboard power button depressing during this step. If power button is accidentally depressed and device turns on, shut down device as normal through OS Start menu.

   

2. Open Device – Turn device over and open screen to about 110-degrees.

   

3. Apply suction cups – Place suction cup in the bottom palm rest area as shown, as close to the edge as possible.

   Caution

   Don't pull the keyboard apart beyond 45 degrees otherwise damage to keyboard FPC could occur.

   Caution

   Don't place suction cup on Trackpad to avoid potential damage to the Trackpad.

   Caution

   Don't wet the suction cup in any way as liquid could stain the keyboard fabric. Place thumb holding down the corner hinge side of the cover closest to the user as shown. Keep pressure on the hinge area to prevent back edge of cover from lifting while pulling up on the suction cup. Be careful to prevent back edge from lifting. If suction cup releases before keyboard is separated from chassis, then reattach suction cup and try again.

   

4. Separate keyboard from device – Once keyboard separation from the device bottom case is achieved, place a finger between the keyboard and device region. Pull upwards slightly to separate the keyboard from the magnets.

   

5. Angle C-cover – Angle the C-cover at approximately 45 degrees from horizontal – be sure to angle the keyboard no more than 45 degrees or else risk damaging the keyboard hook or FPC. If hook is damaged, it needs to be removed carefully to avoid damaging the FPCs, and then a new keyboard needs to be installed.

6. Keyboard hook clearance – Once angled, keep the angle of the keyboard while pulling the keyboard directly towards yourself. Be sure to avoid pressing on the power button during this procedure.

   

7. Disconnect Keyboard – While holding the keyboard at a ~45-degree angle, use a spudger to remove keyboard FPC from motherboard.

   Warning

   It's recommended that an ESD-safe battery cover appropriate for size (either 13.5” or 15” device) be used across the device to protect the battery from any accidental damage during repair. Ensure corners of cover are aligned with the corners of the device always during repair. If battery cover is misaligned during the repair operation in any way, realign before continuing repair activities.

   

   Caution

   When removed from the device, place the C-cover in a safe place with key and trackpad side down and FPC facing up to avoid bending/creasing the FPC. Be sure the key and trackpad side of the C-cover is protected from cosmetic damage during storage.

8. Remove TIM from keyboard and rSSD – Using IPA and a cotton swab, clean the thermal material from the rSSD and the back of the keyboard.

   

Procedure - Installation (Keyboard Assembly, Fabric)

1. Pre-installation Device Inspection

   Warning

   Verify the condition of Liquid Damage Indicator (LDI) inside the audio jack. Use a bright light to illuminate the interior of the audio jack port. Any color other than white indicates liquids have entered the device. Devices exhibiting LDI require whole unit replacement.

2. Check for unexpected items within device – Check keyboard (both sides) and device enclosure for any loose articles that might be present inadvertently on the keyboard or within the device enclosure areas.

   1. Check and remove any foreign objects that the magnets might have attracted or that might have been accidentally introduced into the device during replacement.
   2. Carefully inspect the area around battery specifically for any foreign objects before removing battery cover.

3. Apply TIM – Apply a thermal pad to the rSSD as shown in image.

   

4. Remove tape from new keyboard FPC – Tape secures the keyboard FPC during shipping. Remove this tape before continuing with assembly.

5. Connect Keyboard – While holding the keyboard at a 45-degree angle, use your hand to align keyboard FPC with connector on motherboard. Gently push connector into place.

   Caution

   Be sure that FPC bends fall in place properly as prebent, and no folds or creases are created during reassembly of C-cover.

   

6. Align keyboard with chassis – Place keyboard on top of chassis, there should be no discernable gap between keyboard and chassis when viewed from the side.

   Caution

   Before installing keyboard, inspect area for loose screws and debris, paying special attention to the magnetic areas around the chassis and the battery.

   

7. Flip Device – Close display and turn device over.

8. Install New Chassis Screws – Using a 5IP (Torx-plus) screwdriver install 1 new Chassis Screw in each corner (4 total). Turn all screws until snug and seated, and then turn another 45-degrees (1/8 turn) or until fully fastened.

   

9. Power On Device – Carefully place device top side up. Connect device to power supply, open display, and power on.

10. Run SDT – Run SDT to ensure all device features and functions operate as expected.

11. Install Feet – Refer to Procedure - Installation (Feet) for details.

rSSD Replacement Process

Preliminary Requirements

Required Tools and Components

• Tools:
  • Plastic tweezers / spudger
  • Anti-static wrist strap (1 MOhm resistance)
  • Isopropyl Alcohol Dispenser Bottle (use only 70% IPA)
  • Cleaning swabs
  • 5IP (Torx-plus) driver
  • USB Thumb drive with SDT
  • Surface Power Supply
  • Soft ESD-safe mat
  • Microfiber cloth
• Components:
  • rSSD (Refer to Illustrated Service Parts List) if replacing
  • rSSD Screw (M1108751-001) Qty. 1

Prerequisite Steps:

• Power off device – Ensure device is powered off and disconnected from a power supply.
• General Safety – Check to make sure that general guidelines and ESD compliance steps are followed before opening the device. Refer to on Prior to Device Disassembly section for details.
• Position device – Place device onto a clean surface free of debris with the bottom facing up.
• Remove Feet – Refer to Procedure - Removal (Feet) for details.
• Remove Keyboard – Refer to Procedure - Removal (Keyboard) for details.

Procedure - Removal (rSSD)

1. Remove desense – On the 15” model only, there's a desense sticker covering the rSSD. Carefully peel the sticker off using a pair of tweezers.

   

2. Remove rSSD screw – Using a 5IP (Torx-plus) driver remove the screw securing the rSSD.

   

3. Remove rSSD – The rSSD should lift upwards to ~15-degrees after screw is removed. Carefully grab sides of rSSD case and pull out of main board socket at same ~15-degree angle.

   

Procedure - Installation (rSSD)

1. Insert rSSD – Insert the connector end of the rSSD into the receptacle on the motherboard at a ~15-degree angle.

   

2. Install new rSSD screw – Using a 5IP (Torx-plus) driver install the rSSD screw. Turn the screw until snug and seated, and then turn another 45 degrees (1/8 turn) or until fully fastened.

   

3. Apply desense – On the 15” model only, there's a desense sticker covering the rSSD. Carefully align the desense sticker over the rSSD and apply.

   

4. Apply TIM – Apply a thermal pad to the rSSD as shown in image.

   

5. Connect Keyboard – Connect keyboard as detailed on Procedure - Installation (Keyboard Assembly).

6. Power On Device – Carefully place device top side up. Connect device to power supply, open display, and power on.

7. Imaging – Image the new rSSD by using a BMR Imaging USB drive specific to the device model.

   Important

   Refer to Surface imaging process - Surface Imaging Tools

8. Run SDT – Run SDT to ensure all device features and functions operate as expected.

9. Install Keyboard – Refer to Procedure - Installation (Keyboard) for details.

10. Install Feet – Refer to Procedure - Installation (feet) for details.

rSSD Swap to a New Device Process

Preliminary Requirements

Required Tools and Components

• Tools:
  • Plastic tweezers / spudger
  • Anti-static wrist strap (1 MOhm resistance)
  • Isopropyl Alcohol Dispenser Bottle (use only 70% IPA)
  • Cleaning swabs
  • 5IP (Torx-plus) driver
  • USB Thumb drive with SDT
  • Surface Power Supply
  • Soft ESD-safe mat
  • Microfiber cloth

Prerequisite Steps:

• Using an Internet connection, install all available updates: Navigate to Settings -> Update and Security and check for Windows Update.
• Consumer using Windows Home:
  • The BitLocker recovery key is automatically generated for users with an MSA and can be found by the user by searching the web for “BitLocker recovery key” and logging into their MSA. If the user doesn't have an MSA based account, the disk won't be encrypted.
• Commercial using Windows Pro:
  • This is managed via commercial policy, and each business might have their own BitLocker policy / recovery method.
  • Confirm that the customer knows the Windows password to the device.
• General Safety – Check to make sure that general guidelines and ESD compliance steps are followed before opening device. Refer to Prior to Device Disassembly section for details.

Procedure - Swap (rSSD)

1. Manage Bitlocker

   1. If rSSD remains encrypted during swap
      1. Navigate to BitLocker -> Manage BitLocker -> Generate BitLocker Recovery Key.
      2. Plug in USB drive.
      3. Save the recovery key to USB storage.
      4. Remove the USB drive.
   2. If rSSD can be unencrypted before swap
      1. Navigate to BitLocker -> Manage BitLocker.
      2. Select Turn Off BitLocker.
   3. If Bitlocker key has been lost
      1. Follow the instructions for recovering your BitLocker key.

2. Power off device – Ensure device is powered off and disconnected from a power supply.

3. Position device – Place device onto a clean surface free of debris with the bottom facing up.

4. Remove Feet – Refer to Procedure - Removal (Feet) for details.

5. Remove Keyboard – Refer to Procedure - Removal (Keyboard) for details.

6. Remove desense – On the 15” model only, there's a desense sticker covering the rSSD. Carefully peel the sticker off using a pair of tweezers.

   

7. Remove rSSD screw – Using a 5IP (Torx-plus) driver remove the screw securing the rSSD. Take care not to damage the screw; it will be reused.

   

8. Remove rSSD – The rSSD should lift upwards to ~15-degrees after screw is removed. Carefully grab sides of rSSD case and pull out of main board socket at same ~15-degree angle.

   

9. Clean TIM – Using IPA alcohol and a cotton swab, remove any residual TIM from both rSSD’s.

10. rSSD Swap – Insert rSSD removed from the new device into customer’s original device, then insert customer’s original rSSD into new device. Insert the connector end of the rSSD into the rSSD connector on Main board at ~ 15-degree angle.

    

11. Install rSSD screws in both devices – Use a 5IP (Torx-plus) driver to install a new rSSD screw until the screw is snug and seated, and then turn another 45-degrees (1/8 turn) or until screw is fully fastened.

    

12. Apply desense – On the 15” model only, there's a desense sticker covering the rSSD. Carefully align the desense sticker over the rSSD and apply.

    

13. Apply TIM – Apply a thermal pad to the rSSD as shown in image.

    

14. Install Keyboard – Refer to Procedure - Installation (Keyboard) for details.

15. Install Feet – Refer to Procedure - Installation (Feet) for details.

16. Power On Device – Carefully place device top side up. Connect device to power supply, open display, and power on.

17. Run SDT – Run SDT to ensure all device features and functions operate as expected.

Surflink Replacement Process

Preliminary Requirements

Required Tools and Components

• Tools:
  • Plastic tweezers / spudger
  • Anti-static wrist strap (1 MOhm resistance)
  • Non-Metallic ruler (Amazon Example)
  • 3IP (Torx-plus) driver
  • USB Thumb drive with SDT
  • Surface Power Supply
  • Soft ESD-safe mat
  • Microfiber cloth
• Components:
  • Surflink Port (Refer to Illustrated Service Parts List)
  • Bracket Screw 1 (M1086672-001) Qty. 2
  • Bracket Screw 2 (M1109237-001) Qty. 2
  • Surflink Screw (M1093898-001) Qty. 2

Prerequisite Steps:

• Power off device – Ensure device is powered off and disconnected from a power supply. Remove all attached cables and drives.
• General Safety – Check to make sure that general guidelines and ESD compliance steps are followed before opening the device. Refer to Prior to Device Disassembly section for details.
• Position device – Place device onto a clean surface free of debris with the bottom facing up.
• Remove Feet – Refer to Procedure - Removal (Feet) for details.
• Remove Keyboard – Refer to Procedure - Removal (Keyboard) for details.
• Remove rSSD – Refer to Procedure - Removal (rSSD) for details.

Procedure - Removal (Surflink)

1. Remove bracket – Using a 3IP (Torx-plus) driver remove the 4 Bracket Screws securing the bracket to the chassis. Remove the bracket.

   

2. Remove Surflink FPC – Using a plastic spudger lift locking connector on FPC and use spudger to remove connector from motherboard.

   

3. Remove Surflink Port Screws – Using a 3IP (Torx-plus) driver remove the 2 Surflink Screws securing the Surflink Port to the chassis.

   

4. Remove Surflink Port – Remove the Surflink Port from the chassis.

   

Procedure - Installation (Surflink)

1. Install Surflink Port – Place the Surflink Port into the chassis. Ensure the chassis posts nest into the Surflink Port slot.

   

2. Connect Surflink FPCs – Align the FPC’s connectors to the motherboard and slide into connector. Press down on locking cover.

   

3. Install new Surflink Screws – Using a 3IP (Torx-plus) driver install 2 new Surflink Screws. Turn all screws until snug and seated, and then turn another 45-degrees (1/8 turn) or until fully fastened.

   

4. Install bracket – Place the Surflink bracket over the Surflink. Using a 3IP (Torx-plus) driver install 4 new Bracket Screws. Turn all screws until they're snug and seated, and then turn another 45-degrees (1/8 turn) or until fully fastened.

   

5. Install rSSD – Refer to Procedure - Installation (rSSD) for details.

6. Install Keyboard – Refer to Procedure - Installation (Keyboard) for details.

7. Power On Device – Carefully place device top side up. Connect device to power supply, open display, and power on.

8. Run SDT – Run SDT to ensure all device features and functions operate as expected.

9. Install Feet – Refer to Procedure - Installation (Feet) for details.

Thermal Module Replacement Process

Preliminary Requirements

Required Tools and Components

• Tools:
  • Plastic tweezers
  • Plastic spudger
  • Anti-static wrist strap (1 MOhm resistance)
  • Isopropyl Alcohol Dispenser Bottle (use only 70% IPA)
  • Cleaning swabs
  • 3IP (Torx-plus) driver
  • USB Thumb drive with SDT
  • Surface Power Supply
  • Soft ESD-safe mat
  • Microfiber cloth
• Components:
  • Thermal Module + Fan (Refer to Illustrated Service Parts List)
  • Thermal Module + Fan Screw 1 (M1101188-001) Qty. 1
  • Thermal Module + Fan Screw 2 (MM1086672-001) Qty. 2
  • Thermal Module + Fan Screw 3 (M1091265-001) Qty. 2 (Qty. 3 for 15”)
  • Socket Screw 1 (M1108753-001) Qty. 2
  • Socket Screw 2 (M1108752-001) Qty. 2

Prerequisite Steps:

• Power off device – Ensure device is powered off and disconnected from a power supply. Remove all attached cables and drives.
• General Safety – Check to make sure that general guidelines and ESD compliance steps are followed before opening the device. Refer to on Prior to Device Disassembly section for details.
• Position device – Place device onto a clean surface free of debris with the bottom facing up.
• Remove Feet – Refer to Procedure - Removal (Feet) for details.
• Remove Keyboard – Refer to Procedure - Removal (Keyboard) for details.
• Remove rSSD – Refer to Procedure - Removal (rSSD) for details.

Procedure - Removal (Thermal Module)

1. Remove Screws – Using a 3IP (Torx-plus) driver remove the 5 screws securing the Thermal Module + Fan to the chassis.

   

   Important

   The 15” model has six screws on the thermal module. Locations are listed.

   

2. Remove fan connector – Using a plastic spudger lift the locking tab on the fan connector and pull fan FPC out of connector.

   

3. Remove thermal module shield – Using plastic tweezers work around the right-side of the thermal shield, gently prying it up. Once the right side is separated from the retention frame underneath the shield, gently pull up using fingers.

   

4. Remove socket screws – Using a 3IP (Torx-plus) driver remove the 4 socket screws securing the Thermal Module + Fan to the motherboard.

   

5. Remove thermal module – Using a plastic spudger gently work under the edge of the thermal module to break the seal with the TIM underneath. Lift out thermal module.

   

6. Clean residual TIM – Using a plastic spudger gently scrape off left over TIM. Use a cotton swab dipped in IPA to clean off residual TIM. Clean with microfiber cloth.

   

Procedure - Installation (Thermal Module)

1. Install thermal module – Place new thermal module + fan into device. Be sure to align screw holes with chassis posts.

   Important

   Don't reposition device once placed. Thermal Interface Material on thermal module isn't procurable separately.

   

2. Install socket screws – Using a 3IP (Torx-plus) driver install the 4 new socket screws in each corner tensioner. Turn each screw until snug and seated, and then turn another 45 degrees (1/8 turn) or until screws are fully fastened.

   

3. Install thermal module screws – Using a 3IP (Torx-plus) driver install the 5 new Thermal Module Screws that secure it to the chassis. Turn each screw until snug and seated, and then turn another 45-degrees (1/8 turn) or until screws are fully fastened.

   

   Important

   The 15” model has 6 screws on the thermal module. Locations are listed.

   

4. Install thermal module shield – Align shield around retention frame and press down the upper left corner. Then work around the outer edge of the shield, there should be clicking as the shield seats properly.

   

5. Install fan connector – Reconnect fan FPC and press down the locking tab on the connector.

   

6. Install rSSD – Refer to Procedure - Installation (rSSD) for details.

7. Install Keyboard – Refer to Procedure - Installation (Keyboard) for details.

8. Power On Device – Carefully place device top side up. Connect device to power supply, open display, and power on.

9. Run SDT – Run SDT to ensure all device features and functions operate as expected.

10. Install Feet – Refer to Procedure - Installation (Feet) for details.

Speaker Replacement Process

Preliminary Requirements

Required Tools and Components

• Tools:
  • Plastic tweezers / spudger
  • Anti-static wrist strap (1 MOhm resistance)
  • Isopropyl Alcohol Dispenser Bottle (use only 70% IPA)
  • Cleaning swabs
  • 3IP (Torx-plus) driver
  • USB Thumb drive with SDT
  • Surface Power Supply
  • Soft ESD-safe mat
  • Microfiber cloth
• Components:
  • Speakers (Refer to Illustrated Service Parts List)
  • Speaker Screw (M1014142-001) Qty. 6

Prerequisite Steps:

• Power off device – Ensure device is powered off and disconnected from a power supply. Remove all attached cables and drives.
• General Safety – Check to make sure that general guidelines and ESD compliance steps are followed before opening the device. Refer to on Prior to Device Disassembly section for details.
• Position device – Place device onto a clean surface free of debris with the bottom facing up.
• Remove Feet – Refer to Procedure - Removal (Feet) for details.
• Remove Keyboard – Refer to Procedure - Removal (Keyboard) for details.
• Remove rSSD – Refer to Procedure - Removal (rSSD) for details.
• Remove Thermal Module – Refer to Procedure - Removal (Thermal Module) for details.

Procedure - Removal (Speakers)

1. Remove right speaker – Using a 3IP (Torx-plus) driver remove the 3 screws securing the left speaker to the chassis. Disconnect speaker from motherboard using a plastic spudger, by lifting up the cable from the motherboard. Remove the left speaker.

   Caution

   Don't attempt to pull out cable, cable slots into the connector from the top and should be lifted out of the chassis.

   

2. Remove right speaker – Using a 3IP (Torx-plus) driver remove the 3 screws securing the right speaker to the chassis. Disconnect speaker from motherboard using a plastic spudger, by lifting up the cable from the motherboard. Remove the right speaker.

   Caution

   Don't attempt to pull out cable, cable slots into the connector from the top and should be lifted out of the chassis.

   

Procedure - Installation (Speakers)

1. Install left speaker – Place left speaker in chassis. Using a 3IP (Torx-plus) driver install the 3 Speaker Screws securing the left speaker to the chassis until finger tight. Then turn each screw an extra ~45-degrees (1/8 turn), or until fully fastened. Connect speaker to motherboard.

   

2. Install right speaker – Place right speaker in chassis. Using a 3IP (Torx-plus) driver install the 3 screws securing the right speaker to the chassis until finger tight. Then turn each screw an extra ~45-degrees (1/8 turn), or until fully fastened. Connect speaker to motherboard.

   

3. Install rSSD – Refer to Procedure - Installation (rSSD) for details.

4. Install Keyboard – Refer to Procedure - Installation (Keyboard) for details.

5. Power On Device – Carefully place device top side up. Connect device to power supply, open display, and power on.

6. Run SDT – Run SDT to ensure all device features and functions operate as expected.

7. Install Feet – Refer to Procedure - Installation (Feet) for details.

Display Replacement Process

Preliminary Requirements

Required Tools and Components

• Tools:
  • Plastic tweezers / spudger
  • Anti-static wrist strap (1 MOhm resistance)
  • Isopropyl Alcohol Dispenser Bottle (use only 70% IPA)
  • Cleaning swabs
  • 3IP (Torx-plus) driver
  • 6IP (Torx-plus) driver
  • USB Thumb drive with SDT
  • Surface Power Supply
  • Soft ESD-safe mat
  • Microfiber cloth
  • 0.1mm thickness gauge
  • 0.15mm thickness gauge
• Components:
  • Display (Refer to Illustrated Service Parts List) if replacing
  • Hinge Screw (M1005491-001) Qty. 6
  • Display Connector Shields 1 (M1116612-001) Qty. 1
  • Display Connector Shields 2 (M1116616-001) Qty. 1

Prerequisite Steps:

• Prep Device – Device must be set in TDM Replacement Mode before removing a faulty display. This isn't required if the original display will be reinstalled.

  Warning

  This step must be carried out on the device successfully before removal of a faulty display. If display is unusable, connect an external monitor to run these steps.

• • Connect USB – Connect USB with SDT to USB connector on device under repair.
  • Power on device – Connect power supply to device. Press the power button on the device.
  • Run SDT – At the device OS, use Windows Explorer to navigate to USB drive: select Repair Setup and Validation. Run the Touch Display Setup. At the end of the tool process, the device powers down.

• Power off device – Ensure device is powered off and disconnected from a power supply. Remove all attached cables and drives.

• General Safety – Check to make sure that general guidelines and ESD compliance steps are followed before opening the device. Refer to on Prior to Device Disassembly section for details.

• Position device – Place device onto a clean surface free of debris with the bottom facing up.

• Remove Feet – Refer to Procedure - Removal (Feet) for details.

• Remove Keyboard – Refer to Procedure - Removal (Keyboard) for details.

• Remove rSSD – Refer to Procedure - Removal (rSSD) for details.

• Remove Thermal Module – Refer to Procedure - Removal (Thermal Module) for details.

Procedure - Removal (Display)

1. Open display – Open display to approximately 110-degrees.

   

2. Remove Antenna – Using a spudger, remove the black WiFi antenna from the WiFi module.

   Caution

   Connectors on WiFi module are fragile. Don't attempt to remove with fingers. If connector is damaged, motherboard must be replaced.

   

3. Loosen WiFi deck – Remove the marked screw on the WiFi deck using a 3IP (Torx-plus) driver. Move WiFi antenna off to the side.

   Important

   Retain screw for future use during reassembly.

   

4. Remove connector shielding – Using a pair of tweezers, remove the display FPC covers.

   Caution

   When removing the connector shields ensure to only remove the black shields and not the silver shield retainers.

   Caution

   The nearby foams are delicate. Take care not to damage or remove them.

   

5. Remove display connectors – Using a plastic spudger remove the 4 display connectors from the motherboard by slowly working the spudger back and forth on each connector until it comes off.

   Caution

   The connectors on the motherboard side are fragile. Take care not to damage them.

   

6. Remove hinge screws – While supporting the display with one hand, use a 6IP (Torx-plus) driver to remove the 6 screws securing the display to the chassis.

   

7. Remove display – Using two hands lift display away from chassis and set aside.

   

Procedure - Installation (Display)

1. Position hinges – Place the backside of the display module on the ESD safe workbench. Adjust hinges until they're set at 90 degrees.

   

2. Install display module onto chassis – While holding the display with one hand. Carefully align the hinges into the pockets on the chassis.

   

3. Pre-fasten right hinge screws – Using a 6IP (Torx-plus) driver assemble 3 new Hinge Screws in the right-side hinge and tighten until snug.

   

4. Pre-fasten left hinge screws – Using a 6IP (Torx-plus) driver assemble 3 new Hinge Screws in the left-side hinge and tighten until snug.

   

5. Hinge alignment

   1. Loosen all 6 hinge screws 90 degrees (1/4 turn).
   2. Close the lid and adjust the alignment until the back edge is flush across the hinge and chassis surfaces.
   3. Verify a 0.1-mm plastic thickness gauge can slide easily in the hinge gap.

   

   4. Open the lid and tighten 1 screw on each hinge until snug then turn an extra 90 degrees (1/4 turn), recheck alignment, and 0.1mm gaps.
   5. Repeat steps b through d on each of the 5 remaining hinge screws.

   Important

   Placing a 0.15 mm plastic thickness gauge in the smaller of the 2 hinge gaps during step “d.” will aid in achieving a 0.1 mm gap after tightening.

6. Connect 4 Display Cables – Carefully connect the 4 display cables into the motherboard connectors. Ensure the connections are fully seated.

   Caution

   Connectors are fragile. Ensure that they're properly aligned before pressing down to snap into motherboard. If motherboard side connectors are damaged, the motherboard must be replaced.

7. Install connector shielding – Using a pair of tweezers, slide the display FPC shields into place. Once shields are properly positioned press into place.

   Caution

   The nearby foams are delicate. Take care not to damage or remove them.

   

8. Install Antenna – Using your fingers, gently move the black WiFi antenna into place under the WiFi deck as shown. Then connect the black antenna to the WiFi module.

   Caution

   Connectors on WiFi module are fragile. If connector is damaged, Motherboard must be replaced.

   

9. Secure WiFi deck – Using the screw retained in Procedure – Removal (Display) step 3 and a 3IP (Torx-plus) driver, tighten the WiFi deck back down onto the chassis until finger tight. Then turn the screw an extra ~45-degrees (1/8 turn), or until fully fastened.

   

10. Install Thermal Module – Refer to Procedure - Installation (Thermal Module) for details.

11. Install rSSD – Refer to Procedure - Installation (rSSD) for details.

12. Install Keyboard – Refer to Procedure - Installation (Keyboard) for details.

13. Power On Device – Carefully place device top side up. Connect device to power supply, open display, and power on.

14. New display calibration – On installation of a new display, final calibration relies on the successful completion of the TDM Replacement Mode. Display calibration isn't required when installing the originally removed display.

    1. Connect software tools USB drive with SDT to USB connector on device under repair.

    2. Run software tool – At the device OS, use Windows Explorer, navigate to USB drive, and run:

       SDT – Select Repair setup and validation. Run the Touch Display Calibration. Accept the restart prompt at the end of the tool process.

    Important

    This step must be conducted on the device successfully on installation of a new display or when installing any display onto a new motherboard.

15. Run SDT – Run SDT to ensure all device features and functions operate as expected.

16. Install Feet – Refer to Procedure - Installation (Feet) for details.

Motherboard Replacement Process

Preliminary Requirements

Required Tools and Components

• Tools:
  • Plastic tweezers / spudger
  • Anti-static wrist strap (1 MOhm resistance)
  • Isopropyl Alcohol Dispenser Bottle (use only 70% IPA)
  • Goo Gone
  • Cleaning swabs
  • Metric plastic thickness gauges
  • Non-Metallic ruler (Amazon Example)
  • 3IP (Torx-plus) driver
  • USB Thumb drive with SDT
  • Surface Power Supply
  • Soft ESD-safe mat
  • Microfiber cloth
• Components:
  • Motherboard (Refer to Illustrated Service Parts List) if replacing
  • Motherboard Screw (M1086672-001) Qty. 6
  • Grounding Bar Screw (M1101188-001) Qty. 2
  • Retention Bracket Screw (M1109237-001) Qty. 3

Prerequisite Steps:

• Power off device – Ensure device is powered off and disconnected from a power supply. Remove all attached cables and drives.
• General Safety – Check to make sure that general guidelines and ESD compliance steps are followed before opening the device. Refer to Prior to Device Disassembly section for details.
• Position device – Place device onto a clean surface free of debris with the bottom facing up.
• Remove Feet – Refer to Procedure - Removal (Feet) for details.
• Remove Keyboard – Refer to Procedure - Removal (Keyboard) for details.
• Remove rSSD – Refer to Procedure - Removal (rSSD) for details.
• Remove Thermal Module – Refer to Procedure - Removal (Thermal Module) for details.
• Remove Speakers – Refer to Procedure - Removal (Speakers) for details.
• Remove Display – Refer to Procedure - Removal (Display) for details.

Procedure - Removal (Motherboard)

1. Remove retention clip – Using a 3IP (Torx-plus) driver remove the 3 screws securing the retention bracket to chassis. This bracket is located on the right side of the chassis, above USB port.

   

2. Remove right shield – Using a pair of tweezers remove the right-hand shield from the motherboard.

   Caution

   When removing the connector shield be careful not to remove the shield retainers under shield lids.

   

3. Remove left shield – Using a pair of tweezers remove the left-hand shield from the motherboard.

   Caution

   When removing the connector shield be careful not to remove the shield retainers under shield lids.

   

4. Remove stiffener bar – On right side of motherboard, using a 3IP (Torx-plus) driver remove the 2 screws securing the stiffening bar to the motherboard and chassis.

   

5. Remove motherboard screws – Using a 3IP (Torx-plus) driver remove the 6 screws securing the motherboard to the chassis.

   Important

   Screw marked #1 is hidden by a plastic cover. Remove cover with plastic tweezers.

   

6. Remove motherboard – Grab the right-hand side of the motherboard and lift until just of the chassis standoffs while gently rotating it toward you and pulling gently to the right. A wiggling motion is required to loosen the top of the board from the chassis. Lift the motherboard out of the Chassis.

   

Procedure - Installation (Motherboard)

1. Insert motherboard – While holding the right-hand side of the motherboard, insert the USB ports into the left-hand side of the chassis. Once inserted, rotate the board down and into the chassis under the WiFi deck.

   

2. Install motherboard screws – Using a 3IP (Torx-plus) driver install 6 screws new motherboard screws in the location until finger tight. Then turn each screw an extra ~45-degrees (1/8 turn), or until fully fastened.

   Important

   Don't to forget to add the rubber cap to screw marked #1

   

3. Install stiffening bar – Using a 3IP (Torx-plus) driver install the 2 stiffening bar screws securing the stiffening bar to the motherboard and chassis.

   

4. Install right shield – Align shield with shield retainer. Press along the edge of the shield until the shield is fully seated.

   

5. Install left shield – Align shield with shield retainer. Press along the edge of the shield until the shield is fully seated.

   

6. Install Speakers – Refer to Procedure - Installation (Speakers) for details.

7. Install Display – Refer to Procedure - Installation (Display) for details.

8. Install Thermal Module – Refer to Procedure - Installation (Thermal Module) for details.

9. Install rSSD – Refer to Procedure - Installation (rSSD) for details.

10. Install Keyboard – Refer to Procedure - Installation (Keyboard) for details.

11. Power On Device – Carefully place device top side up. Connect device to power supply, open display, and power on.

12. Complete Display Calibration

    1. Connect software tools USB drive with SDT to USB connector on device under repair.

    2. Run software tool – At the device OS, use Windows Explorer, navigate to USB drive, and run:

       SDT – Select Repair setup and validation. Run the Touch Display Calibration. Accept the restart prompt at the end of the tool process.

    Important

    This step must be conducted on the device successfully on installation of a new motherboard to ensure proper display functionality.

13. New Battery Authentication – Ensure the battery reads as authenticated in the Battery Repair (Validation) workflow in SDT. If the battery shows as inauthentic run the SDT Battery Repair (Validation) workflow in its entirety.

    • Connect the SDT Configuration USB drive.
    • Run the SDT Battery Repair (Validation) to ensure the battery is properly authenticated and all features and functions operate as expected.

    Important

    Battery authentication requires a stable internet connection. If any battery steps fail retry with a new internet connection. If failures continue reach out to Microsoft Support.

14. Run SDT – Run SDT to ensure all device features and functions operate as expected.

15. Install Feet – Refer to Procedure - Installation (Feet) for details.

Chassis + Battery Replacement Process

Preliminary Requirements

Required Tools and Components

• Tools:
  • Plastic tweezers / spudger
  • Anti-static wrist strap (1 MOhm resistance)
  • Isopropyl Alcohol Dispenser Bottle (use only 70% IPA)
  • Goo Gone
  • Cleaning swabs
  • Metric plastic thickness gauges
  • Non-Metallic ruler (Amazon Example)
  • 3IP (Torx-plus) driver
  • USB Thumb drive with SDT
  • Surface Power Supply
  • Soft ESD-safe mat
  • Microfiber cloth
  • Bucket (1 gallon)
  • Clean, dry, untreated sand (0.5 gallons)
• Components:
  • Chassis + Battery (Refer to Illustrated Service Parts List)
  • Audio Jack Screw (M1014142-001)
  • WiFi Deck Screw 1 (M1108756-001) Qty. 2
  • WiFi Deck Screw 2 (M1118001-001) Qty. 6
  • WiFi Deck Screw 3 (M1109237-001) Qty. 2
  • WiFi Deck Screw 4 (M1108754-001) Qty. 1
  • WiFi Deck Screw 5 (X930709-XXX) Qty. 2

Prerequisite Steps:

• Run SDT – Insert the SDT USB drive and execute the Battery Repair (Setup) workflow to have the device enter repair mode.
• Power off device – Ensure device is powered off and disconnected from a power supply.
• General Safety – Check to make sure that general guidelines and ESD compliance steps are followed before opening the device. Refer to Prior to Device Disassembly section for details.
• Position device – Place device onto a clean surface free of debris with the bottom facing up.
• Remove Feet – Refer to Procedure - Remove (Feet) for details.
• Remove Keyboard – Refer to Procedure - Removal (Keyboard) for details.
• Remove rSSD – Refer to Procedure - Removal (rSSD) for details.
• Remove Thermal Module – Refer to Procedure - Removal (Thermal Module) for details.
• Remove Speakers – Refer to Procedure - Removal (Speakers) for details.
• Remove Display – Refer to Procedure - Removal (Display) for details.
• Remove Motherboard – Refer to Procedure - Removal (Motherboard) for details.

Procedure - Removal (Chassis + Battery)

1. Remove audio jack – Using a 3IP (Torx-plus) driver remove the screw that holds in the audio jack. Remove audio jack and set aside.

   

2. Remove padding – Using a pair of plastic tweezers remove the padding next to the WiFi deck on the left and right side of the chassis.

   

3. Remove WiFi deck screws – Using a 3IP (Torx-plus) driver remove the 12 screws that hold in the WiFi deck.

   

4. Lift WiFi deck out of chassis.

   

Procedure - Installation (Chassis + Battery)

1. Pre-installation Device Inspection – Check chassis (both sides) and device enclosure for any loose articles that might be present.

   1. Check and remove any foreign objects that the magnets might have attracted. Refer to the circled Magnetized areas pictured.
   2. Pay special attention to the magnetized area around the bottom of the trackpad.
   3. Verify all removed screws are accounted for and haven't been misplaced in the device.
   4. Loose screws should never be stored on the magnetic areas of the chassis.
   5. Inspect battery for any signs of damage or deformation.

   Warning

   In case of battery event submerge entire device sand in. Don't attempt to pick up device.

2. Position the chassis – Place the chassis above the device as pictured. The bottom of the chassis should be on the table with the battery facing up.

   Caution

   Highlighted areas of chassis are magnetized. Ensure no loose screws or debris is stuck to the chassis.

   

3. Install audio jack – Using a 3IP (Torx-plus) driver install the audio jack then secure with the audio jack screw in the location until finger tight. Then turn screw an extra ~45-degrees (1/8 turn), or until fully fastened.

   

4. Position WiFi deck – Align the WiFi deck to the posts on the Chassis. Be sure to make sure the black WiFi antenna isn't pinched between the chassis and the deck.

   

5. Install WiFi clip – Using a pair of tweezers, align WiFi clip with screw holes. Then use a 3IP (Torx-plus) driver install 2 WiFi clip 2 screws until finger tight. Then turn screw an extra ~45-degrees (1/8 turn), or until fully fastened.

   

6. Install WiFi deck screws – Using a 3IP (Torx-plus) driver install the 10 marked WiFi deck screws until finger tight. Numbers correspond to the relevant WiFi deck screw. Then turn screw an extra ~45-degrees (1/8 turn), or until fully fastened.

   

7. Install rubber caps – Install rubber caps on chassis standoff where shown.

   

8. Install Motherboard – Refer to Procedure - Installation (Motherboard) for details.

9. Install Speakers – Refer to Procedure - Installation (Speaker) for details.

10. Install Display – Refer to Procedure - Installation (Display) for details.

11. Install Thermal Module – Refer to Procedure - Installation (Thermal Module) for details.

12. Install rSSD – Refer to Procedure - Installation (rSSD) for details.

13. Install Keyboard – Refer to Procedure - Installation (Keyboard) for details.

14. New Battery Charging – New batteries are shipped and stored at low states of charge in compliance with shipping regulations. The battery should be charged to at least 50%. This step takes between 20 and 60 minutes and is needed to validate full functionality of the new battery. Carefully place device right-side up. Open device, connect the power supply, and power it on.

15. New Battery Authentication – After charging the new battery to at least 50%, ensure new battery reads as authenticated in the Battery Repair (Validation) workflow in SDT. If the battery shows inauthentic run the SDT Battery Repair (Validation) workflow in its entirety.

    a. Connect the SDT Configuration USB drive.

    b. Run the SDT Battery Repair (Validation) to ensure battery is properly authenticated and all features and functions operate as expected.

    Important

    Battery authentication requires a stable internet connection. If any battery steps fail retry with a new internet connection. If failures continue reach out to Microsoft Support.

    c. Power off at completion of tests. Remove SDT Configuration Files USB drive and power supply.

    d. If no further repairs are required proceed to final steps.

16. Original Battery Verify Device Functions – Carefully place device right-side up. Open device and connect the SDT USB drive, and power supply. Power on device then Run SDT to ensure all features and functions operate as expected. Power off at completion of tests. Remove SDT USB drive and power supply. If no further repairs are required proceed to final steps.

17. Power On Device – Carefully place device top side up. Connect device to power supply, open display, and power on.

18. Run SDT – Run SDT to ensure all device features and functions operate as expected.

19. Install Feet – Refer to Procedure - Installation (Feet) for details.