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Surface Laptop 6 for Business Component Disassembly and Reassembly

Warning

Review the General Safety Precautions and Battery Safety guidelines in their entirety before proceeding with any repair steps.

Important

Read this Guide in its entirety before starting any repairs. If at any point you're unsure or uncomfortable about performing the repairs, as detailed in this Guide, DO NOT proceed. Contact Microsoft for more support options.

Warning

Failure to follow the instructions in this Guide, use of non-Microsoft (nongenuine), incompatible, or modified replacement parts, and/or failure to use proper tools could result in serious injury, death, and/or damage to the product or other property.

Prerequisite Steps

Steps outlined in this section should be conducted before starting any repair on a Surface device.

  • Power off device – Ensure the device is powered off completely and the battery has been fully discharged. Refer to the Repair-specific precautions and warnings section for guidelines. Once discharged, the device should be disconnected from all power sources.

  • ESD Prevention – Ensure ESD prevention steps and general guidelines are followed before opening the device. Refer to the ESD Prevention section for guidelines.

  • Position Device – To prevent damage to the device, ensure the device is placed on a clean surface free of debris.

Feet Replacement Process

Preliminary Requirements

Important

Be sure to follow all special (bolded) notes of caution within each process section.

Required Tools

  • ESD-Safe Tweezers
  • Nylon Spudger/Probing Tool
  • Isopropyl Alcohol (70% IPA)
  • Cleaning Swabs
  • Soft ESD-safe mat
  • Microfiber Cloth

Primary Components

Additional Components (Ordered Separately)

  • None

Procedure - Removal (Feet)

  1. Position device - Place the device with bottom facing up.

    Screenshot that shows Surface Laptop 6 bottom side up before feet removal.

  2. Remove front feet - Using the Nylon Spudger, pry up the front foot from the front divot and then peel to remove. Repeat for the other foot.

  3. Remove back feet – Using the Nylon Spudger, pry up the back from the back divot and then peel to remove. Repeat for the other foot.

    Screenshot that shows Nylon Spudger lifting a rear foot from its divot.

  4. Cleaning – using the Nylon Spudger, clean off any remaining glue residue on the feet and foot wells including any remaining adhesive tape.

  5. Cleaning – Take a cleaning swab and dip it in the Isopropyl Alcohol. Use the cleaning swab to clean the residual glue from the foot wells on the bottom of the device.

Procedure - Installation (Feet)

  1. Position device - Place the device with bottom facing up.

    Important

    Feet must be replaced with new feet after removal.

  2. Applying new front feet – Remove the liners to the adhesive on the bottom of each foot and align with the holes in the chassis. Repeat the process for the remaining front foot.

    Screenshot that shows new front feet aligned over chassis holes before adhesion.

  3. Applying new back feet - Remove the liners to the adhesive on the bottom of each foot and align with the screw hole on the chassis. Repeat the same steps for the remaining back foot.

    Screenshot that shows new back foot positioned over screw hole ready to press down.

  4. Securing new feet – Press down on each foot firmly for 30 seconds to engage the adhesive and secure the foot.

Keyboard Replacement Process

Preliminary Requirements

Important

Be sure to follow all special (bolded) notes of caution within each process section.

Required Tools

  • Surface Battery Cover (M1214771-001)
  • ESD-Safe Tweezers
  • Metal Tweezers
  • Plastic card tool
  • USB drive with SDT
  • Anti-static wrist strap (1 MOhm resistance)
  • Nylon Spudger/Probing Tool
  • Isopropyl Alcohol (70% IPA)
  • Cleaning Swabs
  • 3IP (Torx-plus) Driver
  • Surface Power Supply
  • Soft ESD-safe mat
  • Microfiber Cloth

Primary Components

Additional Components (Ordered Separately)

Procedure - Removal (Keyboard)

  1. Position device - Place the device with bottom facing up.

  2. Remove Feet – Refer to Procedure – Removal (Feet) for steps to remove the feet.

  3. Remove Screws – Using a 3IP (Torx-plus) screwdriver, remove the four screws from under the four feet on the device.

    Screenshot that shows four exposed chassis screw wells after feet removal.

  4. Reverse Device – Turn device over so that top of device is facing up.

    Screenshot that shows device flipped top side up ready to open display.

  5. Open Device – Open screen to approximately 110-degrees.

    Caution

    Take care to prevent the keyboard power button from getting pressed during this step. If the power button is accidentally pressed and the device powers on, shut down the device as normal through the OS Start menu before continuing with repair.

    Screenshot that shows display opened to ~110 degrees while avoiding power button press.

  6. Separate keyboard from device – Grasp the back of the keyboard, by the Display and pull directly up. Keyboard should lift free from device.

  7. Disconnect Keyboard – While holding the keyboard at a ~45-degree angle, use a Nylon Spudger to disconnect the keyboard connector from the motherboard.

    Screenshot that shows keyboard connector being lifted with Nylon Spudger at 45 degrees.

    Important

    It's recommended to have a Surface Battery Cover (M1214771-001) placed across the device to protect the battery from any accidental damage during repair. Ensure the corners of the cover are always aligned with the corners of the device during repair. If the battery cover is misaligned during the repair, re- align before continuing repair activities.

    Caution

    When removed from the device, put the keyboard in a safe place with the key and trackpad side down and the connector facing up to avoid bending/creasing the connector’s cable. Be sure the key and trackpad side of the keyboard is protected from cosmetic damage by placing on a clean, soft surface.

  8. Short jumper – Using metal tweezers, touch the two parts of the battery icon as shown for a few seconds. This shuts down the connection to the battery and prevent power-on during repair. The LED located next to it turns off if it was previously lit.

    Screenshot that shows metal tweezers shorting battery jumper pads to disable power.

  9. Remove TIM (Thermal Interface Material) from keyboard and rSSD – Using a plastic spudger, gently scrape away any remaining TIM from the bottom of the keyboard and rSSD. Any residue material should be removed using IPA and a cleaning swab.

    Screenshot that shows thermal interface material being cleaned from rSSD and keyboard underside.

    Important

    If you're only replacing the Keyboard Assembly, retain the TIM removed in Step 9 to be reapplied on the replacement Keyboard Assembly.

    Important

    Before completing the disassembly section, ensure all screws are accounted for and that no screws have been left in the disassembly area.

Procedure - Installation (Keyboard)

Important

Verify the condition of the Liquid Damage Indicator (LDI) inside the audio jack. Using a bright light, illuminate the interior of the audio jack port. If the indicator is any color other than white, then liquids have entered the device. In these scenarios, a whole unit replacement is necessary to ensure device functionality.

  1. Replace TIM on Keyboard (only if reusing the same keyboard) – Place new TIM on Keyboard in the same position as previous TIM, and remove the protective film on the TIM.

    Screenshot that shows placement area for new TIM on keyboard during reinstallation.

  2. Apply Thermal Interface Material (TIM) to rSSD – Apply a thermal pad to the rSSD as shown in the image.

    Screenshot that shows thermal pad positioned on rSSD before closing keyboard.

  3. Remove tape from the new keyboard connector – Tape secures the keyboard connector during shipping. Remove this tape before continuing with assembling the device.

  4. Connect Keyboard – While holding the keyboard at a 45-degree angle, use your hand to align the keyboard connector with the connector on the motherboard. Gently push the connector into place. Ensure the connector is attached completely with no gaps or looseness.

    Caution

    Ensure the keyboard connector’s ribbon cable doesn't get folded or creased during installation. Cable should sit in the device using the same bend with which it was shipped.

  5. Protect the screw holes - to prevent stripping of the screw holes while fastening the Keyboard Assembly to the Enclosure in the next step, place 2 pieces of printer paper on the left and right hinge area in-between the Display and the Keyboard.

    Screenshot that shows printer paper placed over hinge zones protecting screw holes.

  6. Align keyboard with chassis - Place the keyboard on top of chassis and press down on the Keyboard Assembly with both hands as indicated in the photo. Inspect all sides of the device and verify there are no discernable gaps between keyboard and the device enclosure when viewed from the side.

    Screenshot that shows keyboard assembly pressed flush with enclosure no visible gaps.

    Caution

    Before installing the keyboard, inspect the internal area for loose screws or debris, paying special attention to the magnetic areas around the chassis and the battery.

  7. Close Display and invert device - with Display closed, turn over the device so that the bottom of the chassis is facing up.

  8. Install new chassis screws – Using a 3IP (Torx-plus) screwdriver, install (1) new chassis screw in each corner (4 total). Turn all screws until snug and seated, and then turn another 45-degrees (1/8th turn) to fully fasten.

    Screenshot that shows new chassis screw seated snug before final 45-degree turn.

  9. Power on device – Carefully place device screen side up. Connect device to a power supply, open Display, and power on to the Windows desktop screen.

  10. Run the Surface Diagnostic Toolkit (SDT) - Run SDT’s full diagnostic test to ensure device functions as expected.

  11. Power down device – Power down device using the OS start menu. Once powered down, invert device so that the bottom chassis is facing up.

  12. Install Feet – Refer to Procedure – Installation (Feet) for instructions on installing the feet on the device.

Thermal Module Replacement Process

Preliminary Requirements

Important

Be sure to follow all special (bolded) notes of caution within each process section.

Required Tools

  • Surface Battery Cover (M1214771-001)
  • USB drive with SDT
  • ESD-Safe Tweezers
  • Metal Tweezers
  • Anti-static wrist strap (1 MOhm resistance)
  • Nylon Spudger/Probing Tool
  • Isopropyl Alcohol (70% IPA)
  • Cleaning Swabs
  • 3IP (Torx-plus) Driver
  • 5IP (Torx-plus) Driver
  • Surface Power Supply
  • Soft ESD-safe mat
  • Microfiber Cloth
  • Metal Tweezers

Primary Components

  • Thermal Module (Refer to Illustrated Service Parts List)
    • 1 x SOC Thermal Pad
    • 1 x Shield Lid
    • 1 x Antenna Cable Tape
    • 1 x Conductive Tape Sponge
    • 1 x Conductive Tape
    • 1 x Lid Tape
    • 1 x SSD Thermal Pad
    • 1 x Mylar
      • 5 x M1.2x3.3 3IP screws (Thermal Module)

      • P/N: 13N4-1EN0L01

      • 2 x M1.2x2.3 3IP screws (Thermal Module)

      • P/N: 13N4-0FN1V21

      • 4-6 x M1.2x1.7 3IP screws (Thermal Module)

      • P/N: 13N4-0FN2P12

      • 2 x M1.2x2.0 3IP screws (Thermal Module: 13” only)

      • P/N: 13N4-1EN0X02

      • 4 x M1.6x2.4 3IP Screws (Keyboard Assembly)

      • P/N: 13N4 – 0FN1V21

Additional Components (Ordered Separately)

Procedure - Removal (Thermal Module)

  1. Position device - Place the device with bottom facing up.

  2. Remove Feet – Refer to Procedure – Removal (Feet) for steps to remove the feet.

  3. Remove Keyboard – Refer to Procedure – Removal (Keyboard) for steps to remove the keyboard.

  4. Remove Conductive Tape – Pressing the thermal graphite sheet with your left hand, gently remove the Conductive Tape starting from the lower right.

    Screenshot that shows conductive tape being peeled from graphite sheet lower right.

    Caution

    If you're removing the Thermal Module for another repair and will be reusing, ensure no damage is present on the graphite sheeting after removal. If there's damage (bubbling, hole, tear, wrinkling, etc.) on the graphite sheet then the Thermal Module needs to be replaced.

  5. Remove Graphite Sheet – Carefully lift and remove the black graphite sheet to expose the Motherboard.

    Screenshot that shows graphite sheet lifted to expose motherboard components.

  6. Short jumper – Using metal tweezers, touch the two parts of the battery icon as shown for a few seconds. This shuts down the connection to the battery and prevent power-on during repair. The LED located next to it turns off if it was previously lit.

    Screenshot that shows jumper short performed again to ensure system remains unpowered.

  7. Remove Screws – this step differs slightly from the 13” and 15” models. See the marked sections for instructions for your device’s size.

    1. Screw Removal on 13” - Using a 3IP (Torx-plus) driver remove the 5 screws securing the Thermal Module + Fan to the chassis.

    Screenshot that shows five screw locations for 13-inch thermal module removal highlighted.

    1. Screw Removal on 15” – Using a 3IP (Torx-plus) driver remove the 6 screws securing the Thermal Module + Fan to the chassis.

    Screenshot that shows six screw locations for 15-inch thermal module removal highlighted.

  8. Remove Antennae Cable tape – carefully remove the two pieces of black antennae tape from the thermal module.

    Screenshot that shows two antenna cable tape pieces being lifted from thermal module.

  9. Remove and reposition the right antenna – Using a Nylon spudger, remove the buckle of the right antenna. Place the antenna in the position shown in the second picture to avoid hitting the antenna connector.

    Screenshot that shows right antenna lifted and repositioned away from connector during thermal module removal.

    Caution

    Connectors on the Wi-Fi module are fragile. Don't attempt to remove with your fingers. If the connector is damaged, motherboard must be replaced. The nearby foams are also delicate – take care not to damage or remove them. DO NOT use metal tools for this process.

    Screenshot that shows close-up of Wi-Fi module connectors and surrounding foam pads highlighted for caution.

  10. Remove Tape Sponge – Carefully remove the Tape Sponge from the thermal module.

  11. Remove the Mylar (15” only) - Using ESD-Tweezers, gently peel off the mylar from the left to right.

    Screenshot that shows Mylar film partially peeled left to right from thermal module (15-inch).

  12. Remove the fan connector – Using a Nylon Spudger, lift the locking tab on the fan connector and gently pull the fan cable out of the connector.

    Screenshot that shows fan connector locking tab lifted with spudger as cable is removed.

    Caution

    The fan connectors are delicate, so use extra care in the removal process. If the connector on the motherboard side is damaged, the motherboard will require replacement.

  13. Remove the Lid Tape – Using the flat end of the Nylon Spudger, insert from the lower right corner of the Lid Tape, and lift to allow removal by hand.

    Screenshot that shows lid tape corner lifted with spudger to begin removal.

  14. Remove thermal module shield – Using ESD-safe Tweezers, work around the right-side of the thermal shield, gently prying it up. Once the right side is separated from the retention frame underneath the shield, gently pull up using fingers.

    Screenshot that shows thermal module shield being pried up along right edge with tweezers.

  15. Remove socket screws – Using a 3IP (Torx-Plus) driver, remove the 4 socket screws securing the Thermal Module + Fan to the motherboard.

    Screenshot that shows four socket screws being removed from thermal module tensioners.

  16. Remove thermal module – Using a Nylon Spudger, gently work under the edge of the thermal module to break the seal with the Thermal Interface Material (TIM) underneath. Gently lift out the thermal module, and place face down on a clean surface.

  17. Clean residual Thermal Interface Material from PCBA – Using a Nylon Spudger gently scrape off left over TIM from the SOC. Use a cleaning swab soaked in Isopropyl Alcohol to completely remove any residual material from the board or any other surface to avoid damage to the Motherboard. Finally, allow the surface to dry completely before moving forward.

    Screenshot that shows TIM residue on SOC chip being cleaned with flat spudger tip.

  18. Clean residual Thermal Interface Material from Thermal Module (Part Re-use Only) Using a Nylon Spudger gently scrape off left over TIM from the PCBA. Use a cleaning swab soaked in Isopropyl Alcohol to completely remove any residual material from the board. Finally, wipe the surface dry with a Microfiber cloth.

  19. Apply new Thermal Interface Material to Thermal Module (Part Re-use Only) – Take 1 piece of new Thermal Interface Material and attach it to the bottom of the Thermal Module in the same place as the prior material was applied. Gently press on the Thermal Interface Material and remove the release paper.

    Screenshot that shows new thermal interface pad positioned on underside of thermal module before paper removal.

Procedure - Installation (Thermal Module)

  1. Install Thermal Module - Place new thermal module + fan into the device. Ensure the screw holes are aligned with the chassis points.

    Important

    Limit Thermal Module movement once the Thermal Module is placed in the device. Excessive movement may damage the Thermal Interface Material requiring replacement of the Thermal Interface Material.

    Screenshot that shows thermal module and fan assembly lowered into chassis with screw holes aligned.

  2. Install socket screws - Using a 3IP (Torx-plus) drive, install the 4 new socket screws in each corner tensioner. Turn each screw until snug and seated. Once all screws are installed, turn each screw another 45 degrees (1/8 turn) to fully fasten.

    Screenshot that shows four socket screws seated in tensioner corners after installation.

  3. Install Screws – this step differs slightly from the 13” and 15” models. See the marked sections for instructions for your device’s size.

    1. Screw Installation on 13” - Using a 3IP (Torx-plus) driver install the 5 screws securing the Thermal Module + Fan to the chassis.

    Screenshot that shows five 13-inch thermal module screws reinstalled in marked locations.

    1. Screw Installation on 15” – Using a 3IP (Torx-plus) driver install the 6 screws securing the Thermal Module + Fan to the chassis.

    Screenshot that shows six 15-inch thermal module screws reinstalled securing module.

    Screenshot that shows sequence order arrows indicating thermal module hinge screw tightening.

  4. Install thermal module shield - Align the shield around the retention frame and press down on the upper left corner. Work around the outer edge of the shield. As the shield seats properly, you should hear clicking.

  5. Apply Mylar Tape – Place new Mylar Tape so that it aligns with the edge of the bottom of the QR code as shown in the image. Press firmly to apply.

    Screenshot that shows placement of new Mylar tape aligned with QR code edge.

  6. Apply Lid Tape - Place new Lid Tape so that it's aligned with the cover edge of the shield lid. Press firmly to apply.

    Screenshot that shows new lid tape aligned to shield lid cover edge.

  7. Install fan connector - Reconnect the fan cable to the connector on the PCBA. Press the locking tab down to complete the connection.

    Screenshot that shows fan connector locked with tab pressed down on PCBA.

  8. Attach Rubber (15” model only) - Attach a new Rubber piece. Press firmly to apply.

    Screenshot that shows rubber piece applied to thermal module (15-inch model).

    Screenshot that shows tape sponge pressed into position on thermal module surface.

  9. Attach Tape Sponge - Attach a new Tape Sponge. Press firmly to apply.

  10. Reposition and secure the right antenna – Reposition the black antennae cable and gently secure it, using the flat end of a Nylon Spudger or Finger, to the antennae connector on the motherboard.

  11. Attach Antennae Cable Tape - Carefully place two pieces of antennae cable tape as shown in the photo. The Antennae cable must be placed over and above the sponge and can't be routed around it.

    Screenshot that shows antenna cable routed over sponge with two new tape pieces applied.

  12. Install rSSD – Refer to Procedure – Installation (rSSD) for steps to install the rSSD.

  13. Install Keyboard – Refer to Procedure – Installation (Keyboard) for steps to install the Keyboard.

  14. Power on Device – Carefully reposition the device so that it's top side up. Connect the device to a power supply, open the Display, and power on to the Windows Desktop.

  15. Run the Surface Diagnostic Toolkit (SDT) – Run all diagnostics to ensure the device is functioning as expected before moving forward.

  16. Install Feet – Refer to Procedure – Installation (Feet) for steps to install Feet.

Storage (rSSD) Replacement Process

Preliminary Requirements

Important

Be sure to follow all special (bolded) notes of caution within each process section.

Required Tools

  • Surface Battery Cover (M1214771-001)
  • USB Drive with SDT and BMR Image
  • ESD-Safe Tweezers
  • Anti-static wrist strap (1 MOhm resistance)
  • Nylon Spudger/Probing Tool
  • Isopropyl Alcohol (70% IPA)
  • Cleaning Swabs
  • 3IP (Torx-plus) Driver
  • 5IP (Torx-plus) Driver
  • Surface Power Supply
  • Soft ESD-safe mat
  • Microfiber Cloth

Primary Components

  • rSSD (Refer to Illustrated Service Parts List)
    • 1 x SSD Conductive Tape

    • 1 x SSD Top Rubber

    • 1 x SSD Thermal Pad

    • 1 x SOC Thermal Pad

    • 1 x Shield Lid

    • 2 x Antenna Cable Tape

    • 1 x Conductive Tape Sponge

    • 1 x Conductive Tape

    • 1 x Lid Tape

      • 2 x M1.6x2.0 5 IP screws (rSSD)
      • P/N: 13N4-1EN0L01
      • 5 x M1.2x3.3 3IP screws (Thermal Module)
    • P/N: 13N4-1EN0L01

      • 2 x M1.2x2.3 3IP screws (Thermal Module)

      • P/N: 13N4-0FN1V21

      • 4-6 x M1.2x1.7 3IP screws (Thermal Module)

      • P/N: 13N4-0FN2P12

      • 2 x M1.2x2.0 3IP screws (Thermal Module: 13” only)

      • P/N: 13N4-1EN0X02

      • 4 x M1.6x2.4 3IP Screws (Keyboard Assembly)

      • P/N: 13N4 – 0FN1V21

Additional Components (Ordered Separately)

Procedure - Removal (rSSD)

  1. Remove Feet – Refer to Procedure – Removal (Feet) for steps to remove the feet.

  2. Remove Keyboard – Refer to Procedure – Removal (Keyboard) for steps to remove the keyboard.

  3. Remove Thermal Module – Refer to Procedure – Removal (Thermal Module) for steps to remove the Thermal Module.

  4. Remove Thermal Interface Material (TIM) from rSSD – Use a Nylon spudger to gently scrape away any remaining TIM for the rSSD. Remaining residual can be removed with a cleaning swab soaked in Isopropyl Alcohol.

  5. Remove SSD rubber and conductive tape from the top of the rSSD enclosure- using ESD-Safe tweezers, gently remove the rSSD rubber from the top of the rSSD. Next, remove the conductive tape from the top of the rSSD.

    Screenshot that shows removal of SSD rubber and conductive tape from top of rSSD.

  6. Remove rSSD screw – Using a 5IP (Torx-plus) driver, remove the screw securing the rSSD.

    Screenshot that shows 5IP driver removing single rSSD retention screw.

  7. Remove rSSD – The rSSD should lift upwards to ~15-degrees after the screw is removed. Carefully grab the sides of the rSSD case and pull it out of the mainboard socket while maintaining the ~15- degree angle.

Procedure - Installation (rSSD)

  1. Insert rSSD – Insert the connector end of the rSSD into the receptacle on the motherboard at a ~15- degree angle. Using a Nylon Spudger, push the drive into the receptacle to make clearance for the rSSD screw to be installed.

    Screenshot that shows rSSD inserted at 15-degree angle into motherboard receptacle.

  2. Install new rSSD screw – Using a 5IP (Torx-plus) screwdriver, install the rSSD screw. Turn the screw until snug and seated, and then turn another 45 degrees (1/8 turn) to fully fasten.

    Screenshot that shows rSSD screw being fastened snug before final 45-degree turn.

  3. Install new SSD conductive tape and rubber around rSSD – Using ESD-Safe Tweezers, gently apply a new set of conductive tapes around the rSSD.

    Screenshot that shows new SSD conductive tape and rubber applied around rSSD casing.

  4. Apply Thermal Interface Material (TIM) – Apply a thermal pad to the rSSD as shown in the image.

    Screenshot that shows thermal pad positioned on rSSD during storage installation.

  5. Connect Keyboard – Connect keyboard as detailed in the Procedure – Installation (Keyboard) section, but don't install chassis screws before step 9 is completed.

  6. Power on device – Carefully place the device with the screen side facing up. Connect the device to a power supply and open the Display.

  7. Image the device – Reinstall the operating system and all drivers/firmware by using a USB-drive containing the latest Surface BMR for your model. See the Software Tools – Diagnostic, Calibration, and Troubleshooting section for links to instructions on how to get the latest image and install it.

  8. Run the Surface Diagnostic Toolkit (SDT) – With Windows installed and sitting at the desktop, insert the USB drive containing SDT and launch the program. Run all diagnostics to ensure the device is functioning as expected before moving forward.

  9. Install the Keyboard fully – Install the chassis screws to fully attach the keyboard to the chassis as detailed in the Procedure – Installation (Keyboard) section.

  10. Install Feet – Refer to the Procedure – Installation (Feet) section for instructions.

Speaker Replacement Process

Preliminary Requirements

Important

Be sure to follow all special (bolded) notes of caution within each process section.

Required Tools

  • Surface Battery Cover (M1214771-001)
  • ESD-Safe Tweezers
  • USB drive with SDT
  • Anti-static wrist strap (1 MOhm resistance)
  • Nylon Spudger/Probing Tool
  • Isopropyl Alcohol (70% IPA)
  • Cleaning Swabs
  • 3IP (Torx-plus) Driver
  • 5IP (Torx-plus) Driver
  • Surface Power Supply
  • Soft ESD-safe mat
  • Microfiber Cloth

Primary Components

  • Speaker (Refer to Illustrated Service Parts List)
    • 1 x Left Speaker
    • 1 x Right Speaker
    • 1 x Speaker Screw Rubber D
    • 1 x Speaker Screw Rubber T
    • 1 x SSD Thermal Pad
    • 1 x SOC Thermal Pad
    • 1 x Shield Lid
    • 2 x Antenna Cable Tape
    • 1 x Conductive Tape Sponge
    • 1 x Conductive Tape
    • 1 x Lid Tape
      • 7 x M1.2x0.25 3IP screws (Speakers)

      • P/N: 13E5-2TN3V21

      • 5 x M1.2x3.3 3IP screws (Thermal Module)

      • P/N: 13N4-1EN0L01

      • 2 x M1.2x2.3 3IP screws (Thermal Module)

      • P/N: 13N4-0FN1V21

      • 4-6 x M1.2x1.7 3IP screws (Thermal Module)

      • P/N: 13N4-0FN2P12

      • 2 x M1.2x2.0 3IP screws (Thermal Module: 13” only)

      • P/N: 13N4-1EN0X02

      • 4 x M1.6x2.4 3IP Screws (Keyboard Assembly)

      • P/N: 13N4 – 0FN1V21

Additional Components (Ordered Separately)

Procedure - Removal (Speakers)

  1. Position device - Place the device with bottom facing up.

  2. Remove Feet – Refer to Procedure – Removal (Feet) for steps to remove the feet.

  3. Remove Keyboard – Refer to Procedure – Removal (Keyboard) for steps to remove the keyboard.

  4. Remove Thermal Module – Refer to Procedure – Removal (Thermal Module) for steps to remove the Thermal Module.

  5. Remove Speaker Screw Rubber- this step differs from the 13” and 15” models slightly. See the marked sections for instructions for your device’s size.

    1. Speaker Rubber removal for 13” model – Using ESD-Safe Tweezers, remove the two Speaker Screw Rubbers from each speaker as shown in the photo.

      Screenshot that shows two speaker screw rubbers removed from 13-inch left speaker.

    2. Speaker Rubber removal for 15” model - Using ESD-Safe Tweezers, remove the singular Speaker Screw Rubbers from each speaker as shown in the photo.

    Screenshot that shows single speaker screw rubber removed from 15-inch speaker.

  6. Remove the left speaker – Using a 3IP (Torx-plus) driver, remove the 3 screws securing the left speaker to the chassis. Disconnect the speaker from the motherboard using a Nylon Spudger, by carefully lifting the cable up from the motherboard. Remove the left speaker.

    Caution

    DO NOT attempt to pull the cable out. The cable slots into the connector from the top and should be gently lifted out of the chassis.

    Screenshot that shows left speaker lifted after disconnecting vertical cable.

  7. Remove the right speaker - Using a 3IP (Torx-plus) driver, remove the 3 screws securing the left speaker to the chassis. Disconnect the speaker from the motherboard using a Nylon Spudger, by lifting the cable up from the motherboard. Remove the right speaker.

    Screenshot that shows right speaker screws removed before cable lift out.

    Caution

    DO NOT attempt to pull the cable out. The cable slots into the connector from the top and should be gently lifted out of the chassis.

Procedure - Installation (Speakers)

  1. Install the left speaker – Place the left speaker in the chassis. Using a 3IP (Torx-plus) driver, install the 3 screws securing the left speaker to the chassis until finger tight. Then turn each screw an additional ~45 degrees (1/8 turn) to fully fasten. Gently connect the speaker cable to the motherboard using a Nylon Spudger or your finger.

    Screenshot that shows left speaker seated with three new screws installed.

  2. Install audio cable (15” model only) – Locate the audio connector next to the left speaker and insert the cable connector into the connector on the Motherboard Module. Apply included protective film to the back of each connector. Press firmly with your hands to secure the connection.

    Screenshot that shows audio cable connectors inserted and protective film applied (15-inch).

  3. Install the right speaker – Place the right speaker in the chassis. Using a 3IP (Torx-plus) driver, install the 3 screws securing the left speaker to the chassis until finger tight. Then turn each screw an additional ~45 degrees (1/8 turn) to fully fasten. Gently connect the speaker cable to the motherboard using a Nylon Spudger or your finger.

  4. Install Keyboard – Refer to Procedure – Installation (Keyboard) for steps to install the keyboard.

  5. Power on Device – Carefully reposition the device so that it's top side up. Connect the device to a power supply, open the Display, and power on to the Windows Desktop.

  6. Run the Surface Diagnostic Toolkit (SDT) – Run all diagnostics to ensure the device is functioning as expected before moving forward.

  7. Install Feet – Refer to Procedure – Installation (Feet) for steps to install Feet.

Display Assembly Replacement Process

Preliminary Requirements

Important

Be sure to follow all special (bolded) notes of caution within each process section.

Important

If replacing both the Motherboard Module and the Display Assembly – complete the Motherboard Module replacement prior to performing the Display Assembly Replacement to ensure proper part operation.

Required Tools

  • Surface Battery Cover (M1214771-001)
  • ESD-Safe Tweezers
  • Metal Tweezers
  • USB drive with SDT
  • Anti-static wrist strap (1 MOhm resistance)
  • Nylon Spudger/Probing Tool
  • Isopropyl Alcohol (70% IPA)
  • Cleaning Swabs
  • 3IP (Torx-plus) Driver
  • 6IP (Torx-plus) Driver
  • Surface Power Supply
  • Soft ESD-safe mat
  • Microfiber Cloth
  • 0.1mm thickness gauge
  • 0.15mm thickness gauge
  • Metal Tweezers

Primary Components

  • Display Assembly (Refer to Illustrated Service Parts List)
    • 1 x Hinge Rubber L
    • 1 x Hinge Rubber R
    • 1 x Shield Lid T1
    • 1 x Shield Lid T2
    • 1 x RF Lid Wall T1
    • 1 x RF Lid Wall T2
    • 2 x Antenna Cable Tape
    • 1 x Conductive Tape Sponge
    • 1 x SSD Thermal Pad
      • 7 x M2.0x5.2 6IP screws (Display – Hinge screws)

      • P/N: 13N4-1EN0Y02

      • 3 x M2.0x4.65 3IP screws (Display – Hinge TPU rubber screws)

      • P/N: 13N4-1EN0R01

      • 4 x M1.6x2.4 3IP Screws (Keyboard Assembly)

      • P/N: 13N4 – 0FN1V21

Additional Components (Ordered Separately)

Procedure - Preparation (Display Assembly)

Important

This section is only for instances where you're replacing the Display. If the Display is being re- used, then this section is not required. If Display is unusable due to damage or fault, connect an external monitor to the device to perform these steps.

  1. Connect USB – Connect USB with the Surface Diagnostic Toolkit (SDT) loaded to an available USB port on the device under repair.
  2. Power on device – Connect a power supply to the device. Press the power button on the device to power the device on. Allow it to boot to the Windows Desktop before continuing.
  3. Launch SDT – From the Windows Desktop, use Windows Explorer to navigate to the USB drive. Select the SDT executable (.exe) to launch the Surface Diagnostic Toolkit.
  4. Run Touch Display Setup – From the SDT launch screen, select Repair from the drop-down menu. Next, select Repair Setup and Validation to enter the selection screen. Run the Touch Display (Setup) tool to prepare your device for Display replacement. Follow all on-screen instructions and allow the device to shut down when prompted. Disconnect the Power Supply and remove the USB drive before proceeding forward.

Procedure - Removal (Display Assembly)

  1. Position device - Place the device with bottom facing up.

  2. Remove Feet – Refer to Procedure – Removal (Feet) for steps to remove the feet.

  3. Remove Keyboard – Refer to Procedure – Removal (Keyboard) for steps to remove the keyboard.

  4. Short jumper – Using metal tweezers, touch the two parts of the battery icon as shown for a few seconds. This shuts down the connection to the battery and prevent power-on during repair. The LED located next to it turns off if it was previously lit.

    Screenshot that shows battery jumper pads shorted before display disassembly.

  5. Remove Hinge Rubber – Using ESD-Safe Tweezers, carefully remove the 3 pieces of rubber from around the hinges as identified in the photo (red boxes). Ensure you don't remove the 2 pieces of rubber near them (green arrows).

    Screenshot that shows three hinge rubber pieces identified for removal with red boxes.

  6. Remove Hinge TPU Rubber – Use a 3IP screwdriver to remove the 2 pieces of Hinge TPU Rubber from the device.

    Screenshot that shows hinge TPU rubber pieces being unscrewed with 3IP driver.

  7. Remove the Tape Sponge – Using ESD-Safe Tweezers, carefully remove the tape sponge from the Thermal Module.

    Screenshot that shows tape sponge lifted from thermal module after removal.

  8. Remove the left and right RF Wall – Using a Nylon Spudger, remove the left and right RF Walls from the device.

    Screenshot that shows left and right RF wall pieces being pried up with spudger.

  9. Remove and reposition the right antenna – Using a Nylon spudger, remove the buckle of the right antenna. Place the antenna in the position show in the second picture to avoid hitting the antenna connector.

    Screenshot that shows right antenna repositioned to avoid connector during display removal.

    Caution

    Connectors on the Wi-Fi module are fragile. Don't attempt to remove with your fingers. If the connector is damaged, motherboard must be replaced. The nearby foams are also delicate – take care not to damage or remove them. DO NOT use metal tools for this process.

  10. Remove the antennae cable tape – Using ESD-Safe Tweezers, remove the 2 pieces of black antennae cable tape from the device.

    Screenshot that shows two black antenna cable tape pieces lifted for display removal.

  11. Remove connector shielding - Using a pair of ESD-Safe Tweezers, remove the Display FPC shields. The right shield is pried up from the lower left corner, while the left shield is pried up from the lower right corner. Fold the shields up and remove them in parallel.

    Caution

    When removing the connector shields, ensure only to remove the black shields and not the silver shield retainers. The nearby foams are delicate. Take additional care not to damage or remove them.

  12. Disconnect the Display connectors - Using a Nylon Spudger, remove the Display connectors one by one in the order detailed in the photo. Connectors in position 1, 2, 3 are disconnected from the lower right corner. The connector in the ##4 position is disconnected at a 90-degree angle from the lower left corner.

    Screenshot that shows four display FPC connectors labeled for disconnect order.

  13. Remove the hinge screws - Holding the Display Assembly with one hand, use a 6IP (Torx-plus) driver, remove the 3 hinge screws on each hinge.

    Screenshot that shows six hinge screws being removed with 6IP driver.

  14. Remove the Display – Using two hands, lift the Display away from the chassis and set aside on a soft, clean surface free of debris that may damage the Display.

    Screenshot that shows display assembly lifted free from chassis using two hands.

  15. Clean rubber residue - Using a cleaning swab soaked in Isopropyl Alcohol, clean any residual rubber residue from the chassis where the hinges were previously attached.

    Screenshot that shows hinge area after display removal highlighting residue to clean.

Procedure - Installation (Display)

Screenshot that shows replacement display hinges pre-positioned at 90 degrees.

  1. Position hinges - Place the backside of the replacement Display module on the ESD safe workbench. Adjust both hinges until they are approximately set to 90 degrees.

  2. Install Display module onto chassis – While hosting the Display with both hands, carefully align the hinges so they fit into the pockets on each side of the chassis.

    Screenshot that shows hinges lowered into chassis pockets during display installation.

  3. Pre-fasten the hinge screws – Using a 6IP (Torx-plus) drivers, assemble the 3 left and 3 right hinge screws in the order shown. Tighten each screw until snug.

    Important

    Ensure each screw can be inserted at a 90-degree angle. If any of the 6 hinge screws can't be inserted at 90-degrees, re-check hinge alignment with Enclosure before continuing.

    Screenshot that shows sequence diagram for pre-fastening six hinge screws.

  4. Hinge alignment –

    1. Loosen all 6 hinge screws 90 degrees (1/4th turn).
    2. Carefully close Display. Screenshot that shows lid closed for hinge gap thickness gauge check.
    3. Using a 0.1mm plastic thickness gauge, verify the gauge can slide easily in the hinge gap.
    4. Open the lid and tighten 1 screw on each hinge until snug, then turn an additional 90 degrees (1/4th turn) and re-check alignment with the 0.1mm plastic thickness gauge.
    5. Repeat steps b through d on each of the 5 remaining hinge screws.
  5. Install new hinge rubber – Using ESD-Safe Tweezers, place 3 pcs of rubber on the areas shown. There are different rubber pieces for 13” and 15” devices so ensure yours match the ones in the photo for your device.

    a. 13” Devices:

    Screenshot that shows placement of three hinge rubber pieces on 13-inch model.

    Important

    When installing the hinge rubber, ensure the protruding edge on the rubber piece is fitted into the narrow gap between the hinge and the device chassis.

    b. 15” Devices:

    Screenshot that shows placement of hinge rubber pieces on 15-inch model.

  6. Install new hinge TPU rubber – Using ESD-Safe Tweezers, place 1 piece of TPU rubber on both the left and right hinges. Use a 3IP (Torx-plus) driver to tighten a screw into each of the two TPU rubbers so that the screw head is not higher than the TPU surface.

    Screenshot that shows screws securing TPU hinge rubber flush to surface.

  7. Connect the Display cables - Carefully connect the 4 Display cables to the connectors on the PCBA. Perform a visual inspection to ensure all are fully connected before moving forward.

    Screenshot that shows four display cables reconnected in proper order.

  8. Install connector shielding – Using a pair of ESD-Tweezers, slide the Display cable shields into place. Once the shields are properly positioned, use your finger to press them into place.

  9. Install the RF lid wall - place the 2 RF lid wall pieces on the connector shields as shown in the photo and press firmly to apply.

    Important

    The RF lids come in two design: T1 and T2. T1 is the shorter and T2 is the longer lid. For both lids, the side with holes should face away from the Display.

    Screenshot that shows RF lid walls positioned with perforated side facing away from display.

  10. Install the tape sponge – Please a new tape sponge and press firmly with both hands to apply.

    Screenshot that shows new tape sponge pressed firmly onto shield.

  11. Install antenna – Using your fingers, gently move the black Wi-Fi antenna into place above the connector on the Wi-Fi module and press to apply with fingers or the flat end of a Nylon Spudger. The cable should route around and in front of the RF lid walls.

    Screenshot that shows Wi-Fi antenna cable routed above RF lids and onto module.

    Caution

    The connectors on the Wi-Fi module are fragile. If the connector is damaged, the Motherboard Module needs to be replaced.

  12. Install the antenna cable tape - Apply 2 pieces of antenna cable tape to the locations outlined in the photo to secure the antenna cable to the thermal module shield.

    Screenshot that shows antenna cable tape securing Wi-Fi lead to thermal shield.

  13. Install Keyboard – Refer to Procedure – Installation (Keyboard) for steps to install the keyboard.

  14. Power on Device – Carefully reposition the device so that it's top side up. Connect the device to a power supply, open the Display, and power on to the Windows Desktop.

Procedure - Finalize (Display Assembly)

Important

This section is only for instances where you're replacing the Display. If the Display is being re- used, then this section is not required. If Display is unusable due to damage or fault, connect an external monitor to the device to perform these steps.

  1. Connect USB – Connect USB with the Surface Diagnostic Toolkit (SDT) loaded to an available USB port on the device under repair.

  2. Launch SDT – From the Windows Desktop, use Windows Explorer to navigate to the USB drive. Select the SDT executable (.exe) to launch the Surface Diagnostic Toolkit.

  3. Run Touch Display Calibration – From the SDT launch screen, select Repair from the drop-down menu. Next, select Repair Setup and Validation to enter the selection screen. Run the Touch Display (Calibration) tool to calibrate your new Display. Follow all on-screen instructions and allow the device to restart when prompted.

    Important

    If the calibration fails, reboot the device, and attempt again. If the failure continues, then the Display may be faulty and require replacement.

  4. Launch SDT – Once the device has rebooted and is at the Windows Desktop, use Windows Explorer to navigate to the USB drive. Select the SDT executable (.exe) to launch the Surface Diagnostic Toolkit.

  5. Run the Surface Diagnostic Toolkit (SDT) – Run all diagnostics to ensure the device is functioning as expected before moving forward.

  6. Install Feet – Refer to Procedure – Installation (Feet) for steps to install Feet.

Surface Connect Replacement Process

Preliminary Requirements

Important

Be sure to follow all special (bolded) notes of caution within each process section.

Required Tools

  • Surface Battery Cover (M1214771-001)
  • ESD-Safe Tweezers
  • Metal Tweezers
  • USB drive with SDT
  • Anti-static wrist strap (1 MOhm resistance)
  • Nylon Spudger/Probing Tool
  • Isopropyl Alcohol (70% IPA)
  • Cleaning Swabs
  • 3IP (Torx-plus) Driver
  • Surface Power Supply
  • Soft ESD-safe mat
  • Microfiber Cloth
  • Metal Tweezers

Primary Components

  • Surface Connect (Refer to Illustrated Service Parts List)
    • 1 x Surface Connect Cable
    • 1 x SSD Thermal Pad
      • 3 x M1.2x1.4 3IP screws (Surface Connect – Iron Plate)

      • P/N: 13N4-0FN1U12

      • 3 x M1.2x2.2 3IP screws (Surface Connect – Iron Plate)

      • P/N: 13N4-1EN0J02

      • 3 x M1.2x2.4 3IP screws (Surface Connect – SL Cable)

      • P/N: 13N4-0FN2K12

      • 4 x M1.6x2.4 3IP screws (Keyboard Assembly)

      • P/N: 13N4 – 0FN1V21

Additional Components (Ordered Separately)

Procedure - Removal (Surface Connect)

  1. Position device - Place the device with bottom facing up.

  2. Remove Feet – Refer to Procedure – Removal (Feet) for steps to remove the feet.

  3. Remove Keyboard – Refer to Procedure – Removal (Keyboard) for steps to remove the keyboard.

  4. Short jumper – Using metal tweezers, touch the two parts of the battery icon as shown for a few seconds. This shuts down the connection to the battery and prevent power-on during repair. The LED located next to it turns off if it was previously lit.

    Screenshot that shows jumper short performed before Surface Connect removal (15-inch).

  5. Disconnect the Surflink connector from the Motherboard Module – Located the cooling fan, carefully pull back the thermal graphite to expose the Surflink cable on the motherboard. Lift the cable connector handle and delicately pull to the right to disengage the cable from the connector.

    Screenshot that shows Surflink cable latch lifted exposing connector for disconnect.

  6. Remove bracket – Using a 3IP (Torx-plus) driver, remove the 4 bracket screws securing the bracket to the chassis. Remove the bracket.

    Screenshot that shows bracket screws being removed to free Surflink bracket.

  7. Remove Surface Connect Screws – Using a 3IP (Torx-plus) driver, remove the 2 Surflink screws securing the Surface Connect to the chassis.

    Screenshot that shows two Surflink screws being extracted from chassis.

  8. Remove Surface Connect – Remove the Surface Connect from the chassis.

    Screenshot that shows Surface Connect component lifted clear of chassis.

Procedure - Installation (Surface Connect)

  1. Install Surface Connect – Place the Surface Connect into the chassis. Ensure the chassis posts net into the Surface Connect slot.

    Screenshot that shows Surface Connect aligned in slot before fastening.

  2. Install new Surflink Screws – Using a 3IP (Torx-plus) driver, install 2 new Surflink screws. Turn all screws until snug and seated, and then turn each other 45-degress (1/8th turn) until fully fastened.

    Screenshot that shows Surflink screws newly installed snug before final turn.

  3. Reconnect the Surflink connector to the Motherboard Module – Located the cooling fan, carefully pull back the thermal graphite to expose the Surflink connector on the motherboard. Insert the Surflink cable into the connector on the motherboard and press down on the locking cover to fully secure the cable. Carefully reinstall the graphite sheet into its original position.

    Screenshot that shows Surflink cable reinserted with latch pressed down.

  4. Install bracket – Place the Surflink bracket over the Surflink. Using a 3IP (Torx-plus) driver install 4 new Bracket Screws. Turn all screws until they are snug and seated, then turn each another 45-degrees (1/8th turn) or until fully fastened.

    Screenshot that shows bracket reinstalled with four new screws torqued.

  5. Install Keyboard – Refer to Procedure – Installation (Keyboard) for steps to install the keyboard.

  6. Power on Device – Carefully reposition the device so that it's top side up. Connect the device to a power supply, open the Display, and power on to the Windows Desktop.

  7. Launch SDT – Once the device has rebooted and is at the Windows Desktop, use Windows Explorer to navigate to the USB drive. Select the SDT executable (.exe) to launch the Surface Diagnostic Toolkit.

  8. Run the Surface Diagnostic Toolkit (SDT) – Run all diagnostics to ensure the device is functioning as expected before moving forward.

  9. Install Feet – Refer to Procedure – Installation (Feet) for steps to install the feet.

Motherboard Module Replacement Process

Preliminary Requirements

Important

Be sure to follow all special (bolded) notes of caution within each process section.

Important

If replacing both the Motherboard Module and the Display Assembly – complete the Motherboard Module replacement prior to performing the Display Assembly Replacement to ensure proper part operation.

Required Tools

  • Surface Battery Cover (M1214771-001)
  • ESD-Safe Tweezers
  • USB drive with SDT
  • Anti-static wrist strap (1 MOhm resistance)
  • Nylon Spudger/Probing Tool
  • Isopropyl Alcohol (70% IPA)
  • Cleaning Swabs
  • 3IP (Torx-plus) Driver
  • 5IP (Torx-plus) Driver
  • 6IP (Torx-plus) Driver
  • Surface Power Supply
  • Soft ESD-safe mat
  • Microfiber Cloth
  • Metal Tweezers

Primary Components

  • Motherboard Module (Refer to Illustrated Service Parts List)
    • 1 x PCB Screw Top

    • 1 x Shield Lid T4

    • 1 x Shield Lid T7

    • 1 x rSSD Stiffener

    • 1 x Hinge Rubber L

    • 1 x Hinge Rubber R

    • 1 x Shield Lid T1

    • 1 x Shield Lid T2

    • 1 x RF Lid T1

    • 1 x RF Lid T2

    • 1 x Foam Baffle

    • 1 x Hinge Sticker

    • 1 x USBA RF Foam

    • 1 x SOC Thermal Pad

    • 1 x Shield Lid T3

    • 2 x Antenna Cable Tape

    • 1 x Conductive Tape

    • 1 x Conductive Tape Sponge

    • 1 x T4 Lid Tape

    • 1 x SSD Conductive Tape

    • 1 x SSD Top Rubber

    • 1 x SSD Thermal Pad

      • 2 x M1.2x3.0 3IP screws (Left Antenna PCB)

      • P/N: 13N4-0FN3K02

      • 2 x M1.6x2.3 3IP screws (Left Antenna PCB)

      • P/N: 13N4-1EN0E01

      • 5 x M1.2x1.6 3IP screws (Left Antenna PCB)

      • P/N: 13N4-1EN0F02

      • 2 x M1.6x2.0 5 IP screws (rSSD)

      • P/N: 13N4-1EN0L01

      • 7 x M2.0x5.2 6IP screws (Display – Hinge screws)

      • P/N: 13N4-1EN0Y02

      • 3 x M2.0x4.65 3IP screws (Display – Hinge TPU rubber screws)

      • P/N: 13N4-1EN0R01

    • 7 x M1.2x1.4 3IP screws (Surface Connect – Iron Plate/Motherboard)

      • P/N: 13N4-0FN1U12
    • 4 x M1.2x2.2 3IP screws (Surface Connect – Iron Plate/Motherboard – Iron Piece)

      • P/N: 13N4-1EN0J02

      • 3 x M1.2x2.4 3IP screws (Surface Connect – SL Cable)

      • P/N: 13N4-0FN2K12

    • 4 x M1.2x0.25 3IP screws (Left Speaker)

      • P/N: 13E5-2TN3V21

      • 5 x M1.2x3.3 3IP screws (Thermal Module)

      • P/N: 13N4-1EN0L01

    • 4 x M1.2x2.3 3IP screws (Thermal Module/Motherboard – USB Bracket)

      • P/N: 13N4-0FN1V21

      • 4-6 x M1.2x1.7 3IP screws (Thermal Module)

      • P/N: 13N4-0FN2P12

      • 2 x M1.2x2.0 3IP screws (Thermal Module: 13” only)

      • P/N: 13N4-1EN0X02

      • 4 x M1.6x2.4 3IP Screws (Keyboard Assembly)

      • P/N: 13N4 – 0FN1V21

Additional Components (Ordered Separately)

Procedure - Removal (Motherboard Module)

  1. Position device - Place the device with bottom facing up.

  2. Remove Feet – Refer to Procedure – Removal (Feet) for steps to remove the feet.

  3. Remove Keyboard – Refer to Procedure – Removal (Keyboard) for steps to remove the keyboard.

  4. Remove Thermal Module – Refer to Procedure – Removal (Thermal Module) for steps to remove the Thermal Module.

  5. Remove Surface Connect - Refer to Procedure – Removal (Surface Connect) for steps to remove the Surface Connect.

  6. Remove rSSD – Refer to Procedure – Removal (rSSD) for steps to remove the rSSD.

  7. Remove Speakers – Refer to Procedure – Removal (Speakers) for steps to remove the Speakers.

  8. Remove Display – Refer to Procedure – Removal (Display Assembly) for steps to remove the Display.

  9. Remove Hinge Sticker - Position the device on its end so that the hinge recesses are facing up towards you. Remove the hinge sticker from between the hinge recesses.

    Screenshot that shows hinge sticker being peeled from recess area.

  10. Remove Foam – Locate the foam directly above the Wi-Fi module. Using ESD-Safe Tweezers, carefully remove the thin layer of foam.

    Screenshot that shows thin foam layer above Wi-Fi module lifted with tweezers.

  11. Remove and reposition the right antenna – Using a Nylon spudger, unplug the buckle of the right antenna. Place the antenna in the position shown in the second picture to avoid hitting the antenna connector.

    Screenshot that shows right antenna repositioned to avoid connector during motherboard removal.

  12. Remove Surface Connect connector from Motherboard - Carefully lift the thermal graphite sheet (no more than a 140 degree angle) and remove the Surface Connect connector from the Motherboard.

    Screenshot that shows Surflink connector detached with latch raised exposing pins.

  13. Remove the left antennae – Using a 3IP (Torx-plus) driver to remove the 6 screws on the left antennae located directly above the Wi-Fi module. Using a Nylon Spudger, disconnect the left antenna. Remove the antennae from the chassis.

    Screenshot that shows six left antenna screws identified for removal above Wi-Fi.

  14. Remove audio cable (15” model only) – Locate the audio cable next to the left speaker and lift the tape from the connector. Pulling back on the tape to remove the audio cable from the connector.

    Screenshot that shows audio cable tape peeled back exposing connector (15-inch).

  15. Remove the USB Bracket – Locate the USB bracket near the USB ports and follow the directions based on the model you're repairing as there are differences.

    1. Remove USB Bracket (13”) – Use a 3IP (Torx-plus) driver to remove the 2 screws securing the USB bracket to the chassis. Lift the bracket and remove from the device.

    Screenshot that shows two USB bracket screws removed on 13-inch model.

    1. Remove USB Bracket (15”) – Use a 3IP (Torx-plus) driver to remove the 3 screws securing the USB bracket to the chassis. Lift the bracket and remove from the device.

    Screenshot that shows three USB bracket screws removed on 15-inch model.

  16. Remove the retention clip – Locate the metal retention clip directly above the USB ports. Using a 3IP (Torx-plus) driver, remove the 3 screws securing the retention clip to the chassis. Lift the retention clip and remove from the device.

    Screenshot that shows retention clip screws being extracted above USB ports.

  17. Using ESD-Safe Tweezers, work your way around the two metallic shield lids until you can lift them from the device.

    Screenshot that shows shield lids being lifted to expose underlying components.

  18. Remove Thermal Interface Material residue – Using the flat end of a Nylon Spudger, carefully remove any Thermal Interface Material from the chip under the larger left shield.

    Screenshot that shows thermal interface residue on chip before cleaning.

  19. Remove Rubber Cap – Using a Nylon Spudger, carefully remove the rubber cap as identified in the photo.

    Screenshot that shows rubber cap location before removal with spudger.

  20. Remove Fan Rubber (15” only) – Using ESD-Safe Tweezers, locate and remove the rubber block located near the fan.

    Screenshot that shows fan rubber block positioned near fan for removal.

  21. Remove rSSD Stiffener – Using ESD-Safe Tweezers, locate and remove the rSSD Stiffener located directly next to the rSSD connector.

    Screenshot that shows rSSD stiffener next to connector before extraction.

  22. Remove Motherboard Shields – Using ESD-Safe Tweezers, remove the two metal shields identified in the image to expose the Motherboard screws.

    Screenshot that shows motherboard shields identified for removal exposing screws.

  23. Remove Motherboard Module screws – Using a 3IP (Torx-plus) driver, remove the 6 screws securing the Motherboard Module to the chassis. See the sections for exact locations as placement differs by device model.

    1. Remove Motherboard Module screws (13”) –

    Screenshot that shows six 13-inch motherboard screws highlighted for removal. b. Remove Motherboard Module screws (15”) –

    Screenshot that shows six 15-inch motherboard screws highlighted for removal.

  24. Remove Motherboard Module – Grab the right-hand side of the motherboard and lift until it's just off the chassis standoffs. Gently rotate the board towards you and pull gently to the right. A wiggling motion will be required to loosen the top of the board from the chassis. Once clear, lift the motherboard out of the chassis and place on an ESD-Safe mat.

    Screenshot that shows motherboard module lifted from chassis during extraction.

    Important

    Don't remove the acetate cloth on the upper left lid of the Motherboard Module if re-using the Motherboard Module. It's also unnecessary in replacement scenarios as the new Motherboard Module will have the acetate cloth pre-applied.

Procedure - Installation (Motherboard Module)

  1. Insert Motherboard Module – While holding the right-hand side of the motherboard, insert the USB ports into the left-hand side of the chassis. Once inserted, rotate the board down and into the chassis.

    Screenshot that shows motherboard module being lowered with USB ports aligned.

  2. Install Motherboard Module screws – Using a 3IP (Torx-plus) driver, install the 6 screws securing the Motherboard Module to the chassis. See the sections for exact locations as placement differs by device model.

    a) Install Motherboard Module screws (13”) –

    Screenshot that shows six 13-inch motherboard screws reinstalled and torqued.

    b) Install Motherboard Module screws (15”) –

    Screenshot that shows six 15-inch motherboard screws reinstalled and torqued.

  3. Install Rubber Cap – Using a Nylon Spudger, carefully apply the rubber cap as identified in the photo.

    Screenshot that shows rubber cap reseated in designated location on board.

  4. Install Shield Lids – Using ESD-Safe Tweezers, install the 2 Shield Lids to the Motherboard Module is the positions indicated.

    Screenshot that shows shield lids pressed back into place over components.

  5. Install Fan Rubber (15” only) – Using ESD-Safe Tweezers, locate and install the rubber block located near the fan.

    Screenshot that shows fan rubber block reinstalled near cooling fan.

  6. Install the retention clip – Locate the metal retention clip directly above the USB ports. Using a 3IP (Torx-plus) driver, install the 3 screws securing the retention clip to the chassis.

    Screenshot that shows retention clip screws being tightened above USB ports.

  7. Install the USB Bracket – Locate the USB ports and follow the directions based on the model you're repairing as there are differences.

    1. Install USB Bracket (13”) – Use a 3IP (Torx-plus) driver to install the 2 screws securing the USB bracket to the chassis.

    Screenshot that shows two USB bracket screws installed on 13-inch model.

    1. Install USB Bracket (15”) – Use a 3IP (Torx-plus) driver to install the 3 screws securing the USB bracket to the chassis.

    Screenshot that shows three USB bracket screws installed on 15-inch model.

  8. Install the Surface Connect Connector to Motherboard – Carefully lift the graphite sheet and insert the Surface Connect Connector to the Motherboard.

    Caution

    If the graphite sheet is damaged in any way, the entire Thermal Module needs to be replaced.

    Screenshot that shows Surflink connector reattached with latch closed over cable.

  9. Install audio cable (15” model only) – Locate the audio connector next to the right speaker. Take 1 piece of new Audio cable and insert an end into both the connector on the Motherboard and the connector on the Audio Board. Make sure the red line mark is aligned with the black connector with no gap. Using a pair of ESD-safe tweezers, remove the protective film on the back of the FPC and place an FPC on each connector. Press firmly with your hands to complete the application.

    Screenshot that shows audio cable (15-inch) connected with protective films applied.

  10. Install RF Foam – Locate the Shield Lid near the USB ports. In the upper left corner, install 1 piece of RF Foam as Displayed in the photo.

    Screenshot that shows RF foam placed in upper left corner of shield lid.

  11. Install the left antennae – Using a 3IP (Torx-plus) driver, install the 6 screws on the left antennae located directly above the Wi-Fi module. Different screws are utilized for specific locations as identified in the image.

    Screenshot that shows left antenna screws reinstalled above Wi-Fi module.

  12. Install Foam – Locate the area directly above the Wi-Fi module as identified in the photo. Using ESD-Safe Tweezers, carefully apply the foam.

    Screenshot that shows foam applied above Wi-Fi module flush without wrinkles.

  13. Connect the Antenna Buckle – Using your fingers or the flat end of a Nylon Spudger, reattach the left antenna cable to the Wi-Fi Module. Carefully apply pressure when aligned to establish the connection.

    Screenshot that shows antenna buckle reattached to Wi-Fi module connector.

  14. Install Speakers – Refer to Procedure – Installation (Speaker) for steps to install the Speakers.

  15. Install Hinge Sticker – Position the device on its end so that the hinge recesses are facing up towards you. Install the hinge sticker between the hinge recesses. Press firmly with the flat end of a Nylon Spudger to secure. Remove the protective film and reapply pressure with the Nylon Spudger to ensure the sticker is secure.

    Screenshot that shows hinge sticker reapplied between hinge recesses.

  16. Install Display – Refer to Procedure – Installation (Display Assembly) for steps to install the Display.

  17. Install rSSD – Refer to Procedure – Installation (rSSD) for steps to install the rSSD.

  18. Install Surface Connect – Refer to Procedure – Installation (Surface Connect) for steps to install the Surface Connect.

  19. Install Thermal Module – Refer to Procedure – Installation (Thermal Module) for steps to install the Thermal Module.

  20. Install Keyboard – Refer to Procedure – Installation (Keyboard) for steps to install the keyboard.

Procedure - Finalize (Motherboard Module)

Important

If replacing both the Motherboard Module and the Display Assembly – complete the Motherboard Module replacement prior to performing the Display Assembly Replacement to ensure proper part operation.

  1. Power on Device – Connect a Power Supply to the device and power it on until it reaches the Windows Desktop.

  2. Connect USB – Connect USB with the Surface Diagnostic Toolkit (SDT) loaded to an available USB port on the device under repair.

  3. Launch SDT – From the Windows Desktop, use Windows Explorer to navigate to the USB drive. Select the SDT executable (.exe) to launch the Surface Diagnostic Toolkit.

  4. Run Touch Display Calibration – From the SDT launch screen, select Repair from the drop-down menu. Next, select Repair Setup and Validation to enter the selection screen. Run the Touch Display (Calibration) tool to calibrate your new Display. Follow all on-screen instructions and allow the device to restart when prompted.

    Important

    If the calibration fails, reboot the device, and attempt again. If the failure continues, then the Display may be faulty and require replacement.

  5. Allow the Battery to charge – With the device connected to a power supply, allow the battery to charge until the battery icon in Windows reads at least 50% remaining battery charge.

  6. Launch SDT – Once the device has rebooted and is at the Windows Desktop, use Windows Explorer to navigate to the USB drive. Select the SDT executable (.exe) to launch the Surface Diagnostic Toolkit.

  7. Run Battery Authentication – From the SDT launch screen, select Repair from the drop-down menu. Next, select Repair Setup and Validation to enter the selection screen. Select the Battery Repair (Validation) tool to ensure the battery is detected as properly authenticated. If the battery reads anything other than authenticated, run the Validation tool in its entirety.

    Important

    Battery authentication requires a stable internet connection and the latest version of the Surface Management Extension. If the battery validation tool fails or is not detected properly, install the Surface Management Extension, reboot the device, and try again with a new internet connection. If failures continue, reach out to Microsoft Support.

  8. Run the Surface Diagnostic Toolkit (SDT) – Run all diagnostics to ensure the device is functioning as expected before moving forward.

  9. Install Feet – Refer to Procedure – Installation (Feet) for steps to install Feet.

Audio Jack Replacement Process

Preliminary Requirements

Important

Be sure to follow all special (bolded) notes of caution within each process section.

Important

The removal process differs greatly between the 13” and 15” models. Please ensure you're looking at the correct section for the device you're servicing.

Required Tools

  • Surface Battery Cover (M1214771-001)
  • ESD-Safe Tweezers
  • Metal Tweezers
  • USB drive with SDT
  • Anti-static wrist strap (1 MOhm resistance)
  • Nylon Spudger/Probing Tool
  • Isopropyl Alcohol (70% IPA)
  • Cleaning Swabs
  • 3IP (Torx-plus) Driver
  • 5IP (Torx-plus) Driver
  • 6IP (Torx-plus) Driver
  • Surface Power Supply
  • Soft ESD-safe mat
  • Microfiber Cloth
  • Headphones with 2.55mm connector
  • Metal Tweezers

Primary Components

  • Audio Jack (Refer to Illustrated Service Parts List)
    • 1 x PCB Screw Top

    • 1 x Shield Lid T4

    • 1 x Shield Lid T7

    • 1 x rSSD Stiffener

    • 1 x Hinge Rubber L

    • 1 x Hinge Rubber R

    • 1 x Shield Lid T1

    • 1 x Shield Lid T2

    • 1 x RF Lid T1

    • 1 x RF Lid T2

    • 1 x Foam Baffle

    • 1 x Hinge Sticker

    • 1 x USBA RF Foam

    • 1 x SOC Thermal Pad

    • 1 x Shield Lid T3

    • 2 x Antenna Cable Tape

    • 1 x Conductive Tape

    • 1 x Conductive Tape Sponge

    • 1 x T4 Lid Tape

    • 1 x SSD Conductive Tape

    • 1 x SSD Top Rubber

    • 1 x SSD Thermal Pad

      • 2 x M1.2x3.0 3IP screws (Left Antenna PCB)

      • P/N: 13N4-0FN3K02

      • 2 x M1.6x2.3 3IP screws (Left Antenna PCB)

      • P/N: 13N4-1EN0E01

      • 5 x M1.2x1.6 3IP screws (Left Antenna PCB)

      • P/N: 13N4-1EN0F02

      • 2 x M1.6x2.0 5 IP screws (rSSD)

      • P/N: 13N4-1EN0L01

      • 7 x M2.0x5.2 6IP screws (Display – Hinge screws)

      • P/N: 13N4-1EN0Y02

      • 3 x M2.0x4.65 3IP screws (Display – Hinge TPU rubber screws)

      • P/N: 13N4-1EN0R01

    • 10 x M1.2x1.4 3IP screws (Surface Connect – Iron Plate/Motherboard)

      • P/N: 13N4-0FN1U12
    • 4 x M1.2x2.2 3IP screws (Surface Connect – Iron Plate/Motherboard – Iron Piece)

      • P/N: 13N4-1EN0J02

      • 3 x M1.2x2.4 3IP screws (Surface Connect – SL Cable)

      • P/N: 13N4-0FN2K12

      • 4 x M1.2x0.25 3IP screws (Left Speaker)

      • P/N: 13E5-2TN3V21

      • 5 x M1.2x3.3 3IP screws (Thermal Module)

      • P/N: 13N4-1EN0L01

    • 4 x M1.2x2.3 3IP screws (Thermal Module/Motherboard – USB Bracket)

      • P/N: 13N4-0FN1V21

      • 6-8 x M1.2x1.7 3IP screws (Thermal Module)

      • P/N: 13N4-0FN2P12

      • 2 x M1.2x2.0 3IP screws (Thermal Module: 13” only)

      • P/N: 13N4-1EN0X02

      • 4 x M1.6x2.4 3IP Screws (Keyboard Assembly)

      • P/N: 13N4 – 0FN1V21

Additional Components (Ordered Separately)

Procedure – Removal (Audio Jack) 13” Model

  1. Position device - Place the device with bottom facing up.

  2. Remove Feet – Refer to Procedure – Removal (Feet) for steps to remove the feet.

  3. Remove Keyboard – Refer to Procedure – Removal (Keyboard) for steps to remove the keyboard.

  4. Remove Thermal Module – Refer to Procedure – Removal (Thermal Module) for steps to remove the Thermal Module.

  5. Remove Surface Connect - Refer to Procedure – Removal (Surface Connect) for steps to remove the Surface Connect.

  6. Remove rSSD – Refer to Procedure – Removal (rSSD) for steps to remove the rSSD.

  7. Remove Speakers – Refer to Procedure – Removal (Speakers) for steps to remove the Speakers.

  8. Remove Display – Refer to Procedure – Removal (Display Assembly) for steps to remove the Display.

  9. Remove Motherboard Module – Refer to Procedure – Removal (Motherboard Module) for steps to remove the Motherboard Module.

  10. Remove Audio Jack – Using a 3IP (Torx-Plus) remove the audio screw. Lift the Audio Jack out of the chassis.

    Screenshot that shows audio jack screw being removed from chassis (13-inch).

Procedure - Removal (Audio Jack) 15” Model

  1. Position device - Place the device with bottom facing up.

  2. Remove Feet – Refer to Procedure – Removal (Feet) for steps to remove the feet.

  3. Remove Keyboard – Refer to Procedure – Removal (Keyboard) for steps to remove the keyboard.

  4. Short jumper – Using metal tweezers, touch the two parts of the battery icon as shown for a few seconds. This shuts down the connection to the battery and prevent power-on during repair. The LED located next to it turns off if it was previously lit.

    Screenshot that shows battery jumper pads shorted before 15-inch audio jack removal.

  5. Remove audio cable– Locate the audio cable next to the left speaker and lift the tape from the connector. Pulling back on the tape to remove the audio cable from the connector.

    Screenshot that shows tape peeled back exposing 15-inch audio cable connector.

  6. Remove the Audio Board – Using a 3IP (Torx-plus) driver, remove the 2 audio board screws and the 1 Audio Jack screw. Once removed, lift the Audio Board out of the chassis.

    Screenshot that shows audio board screws and audio jack screw removed (15-inch).

  7. Remove the Audio Jack – Lift the Audio Jack out of the chassis.

Procedure - Installation (Audio Jack) 13” Model

  1. Install Audio Jack - Place Audio Jack into chassis, aligning the rear hole with the chassis riser to ensure part alignment.

  2. Install Audio screw – Using a 3IP screwdriver, fasten the audio screw to the screw hole on the rear of the Audio Jack. Turn screw until snug, and then turn another 45-degress (1/8th) turn to fully fasten.

    Screenshot that shows audio jack seated with screw being reinstalled (13-inch).

  3. Install Motherboard Module – Refer to Procedure – Installation (Motherboard Module) for steps to install the Motherboard Module.

  4. Install Speakers – Refer to Procedure – Installation (Speakers) for steps to install the Speakers.

  5. Install Display – Refer to Procedure – Installation (Display Assembly) for steps to install the Display.

  6. Install rSSD – Refer to Procedure – Installation (rSSD) for steps to install the rSSD.

  7. Install Surface Connect – Refer to Procedure – Installation (Surface Connect) for steps to install the Surface Connect.

  8. Install Thermal Module – Refer to Procedure – Installation (Thermal Module) for steps to install the Thermal Module.

  9. Install Keyboard – Refer to Procedure – Installation (Keyboard) for steps to install the keyboard.

  10. Connect USB – Connect USB with the Surface Diagnostic Toolkit (SDT) loaded to an available USB port on the device under repair.

  11. Launch SDT – From the Windows Desktop, use Windows Explorer to navigate to the USB drive. Select the SDT executable (.exe) to launch the Surface Diagnostic Toolkit.

  12. Run the Surface Diagnostic Toolkit (SDT) – Run all diagnostics to ensure the device is functioning as expected before moving forward.

  13. Install Feet – Refer to Procedure – Installation (Feet) for steps to install Feet.

Procedure - Installation (Audio Jack) 15” Model

  1. Install Audio Jack – Align the Audio Jack with the chassis riser so that the port is aligned with the exterior access. Use a 3IP (Torx-plus) driver to fasten the audio screw until snug. Turn an additional 45 degrees (1/8th turn) to fully secure.

    Screenshot that shows audio jack aligned with port before fastening (15-inch).

  2. Install the Audio Board – Insert the Audio Board over the Audio Jack. Using a 3IP (Torx-plus) driver to fasten the audio board screws (labeled 2 in the photo) until snug. Turn each screw an additional 45 degrees (1/8th turn) to fully secure.

    Screenshot that shows audio board placed over jack with screws partially seated.

  3. Install a new Audio Cable – Take 1 new Audio cable and insert the connectors into the Motherboard Module and Audio board. Using ESD-Safe Tweezers, peel off the protective film on the back of each connector. Press firmly on each connector to ensure connection.

    Screenshot that shows new audio cable connectors pressed into motherboard and board.

  4. Install Keyboard – Refer to Procedure – Installation (Keyboard) for steps to install the keyboard.

  5. Connect USB – Connect USB with the Surface Diagnostic Toolkit (SDT) loaded to an available USB port on the device under repair.

  6. Launch SDT – From the Windows Desktop, use Windows Explorer to navigate to the USB drive. Select the SDT executable (.exe) to launch the Surface Diagnostic Toolkit.

  7. Run the Surface Diagnostic Toolkit (SDT) – Run all diagnostics to ensure the device is functioning as expected before moving forward.

  8. Install Feet – Refer to Procedure – Installation (Feet) for steps to install Feet.

Battery Replacement Process

Preliminary Requirements

Important

Be sure to follow all special (bolded) notes of caution within each process section.

Required Tools

  • ESD-Safe Tweezers
  • USB drive with SDT
  • Anti-static wrist strap (1 MOhm resistance)
  • Nylon Spudger/Probing Tool
  • Isopropyl Alcohol (70% IPA)
  • Cleaning Swabs
  • 3IP (Torx-plus) Driver
  • 5IP (Torx-plus) Driver
  • 6IP (Torx-plus) Driver
  • Surface Power Supply
  • Soft ESD-safe mat
  • Microfiber Cloth
  • Bucket (4 gallons)
  • Clean, dry, untreated sand (2.0 gallons)

Primary Components

  • Battery (Refer to Illustrated Service Parts List)
    • 1 x Battery FPC Conductive Tape

    • 1 x Battery FPC PSA

    • 1 x PCB Screw Top

    • 1 x Shield Lid T4

    • 1 x Shield Lid T7

    • 1 x rSSD Stiffener

    • 1 x Hinge Rubber L

    • 1 x Hinge Rubber R

    • 1 x Shield Lid T1

    • 1 x Shield Lid T2

    • 1 x RF Lid T1

    • 1 x RF Lid T2

    • 1 x Foam Baffle

    • 1 x Hinge Sticker

    • 1 x USBA RF Foam

    • 1 x SOC Thermal Pad

    • 1 x Shield Lid T3

    • 2 x Antenna Cable Tape

    • 1 x Conductive Tape

    • 1 x Conductive Tape Sponge

    • 1 x T4 Lid Tape

    • 1 x SSD Conductive Tape

    • 1 x SSD Top Rubber

    • 1 x SSD Thermal Pad

      • 13 – 16 M1.6x2.7 3IP screws (Battery)

      • P/N: 13N4-1EN0D01

      • 2 x M1.2x3.0 3IP screws (Left Antenna PCB)

      • P/N: 13N4-0FN3K02

      • 2 x M1.6x2.3 3IP screws (Left Antenna PCB)

      • P/N: 13N4-1EN0E01

      • 5 x M1.2x1.6 3IP screws (Left Antenna PCB)

      • P/N: 13N4-1EN0F02

      • 2 x M1.6x2.0 5 IP screws (rSSD)

      • P/N: 13N4-1EN0L01

      • 7 x M2.0x5.2 6IP screws (Display – Hinge screws)

      • P/N: 13N4-1EN0Y02

      • 3 x M2.0x4.65 3IP screws (Display – Hinge TPU rubber screws)

      • P/N: 13N4-1EN0R01

    • 7 x M1.2x1.4 3IP screws (Surface Connect – Iron Plate/Motherboard)

      • P/N: 13N4-0FN1U12
    • 4 x M1.2x2.2 3IP screws (Surface Connect – Iron Plate/Motherboard – Iron Piece)

      • P/N: 13N4-1EN0J02

      • 3 x M1.2x2.4 3IP screws (Surface Connect – SL Cable)

      • P/N: 13N4-0FN2K12

      • 4 x M1.2x0.25 3IP screws (Left Speaker)

      • P/N: 13E5-2TN3V21

      • 5 x M1.2x3.3 3IP screws (Thermal Module)

      • P/N: 13N4-1EN0L01

      • 4 x M1.2x2.3 3IP screws (Thermal Module/Motherboard – USB Bracket)

      • P/N: 13N4-0FN1V21

      • 4-6 x M1.2x1.7 3IP screws (Thermal Module)

      • P/N: 13N4-0FN2P12

      • 2 x M1.2x2.0 3IP screws (Thermal Module: 13” only)

      • P/N: 13N4-1EN0X02

      • 4 x M1.6x2.4 3IP Screws (Keyboard Assembly)

      • P/N: 13N4 – 0FN1V21

Additional Components (Ordered Separately)

Procedure - Preparation (Battery)

Important

This section is only for instances where you're replacing the battery. If the battery is being re- used, then this section is not required.

  1. Connect USB – Connect USB with the Surface Diagnostic Toolkit (SDT) loaded to an available USB port on the device under repair.
  2. Power on device – Connect a power supply to the device. Press the power button on the device to power the device on. Allow it to boot to the Windows Desktop before continuing.
  3. Launch SDT – From the Windows Desktop, use Windows Explorer to navigate to the USB drive. Select the SDT executable (.exe) to launch the Surface Diagnostic Toolkit.
  4. Run Battery Repair (Setup) – From the SDT launch screen, select Repair from the drop-down menu. Next, select Repair Setup and Validation to enter the selection screen. Run the Battery Repair (Setup) to put your device into repair mode. Follow all on-screen instructions and allow the device to shut down when prompted. Disconnect the Power Supply and remove the USB drive before proceeding forward.

Procedure - Removal (Battery)

  1. Position device - Place the device with bottom facing up.
  2. Remove Feet – Refer to Procedure – Removal (Feet) for steps to remove the feet.
  3. Remove Keyboard – Refer to Procedure – Removal (Keyboard) for steps to remove the keyboard.
  4. Remove Thermal Module – Refer to Procedure – Removal (Thermal Module) for steps to remove the Thermal Module.
  5. Remove Surface Connect - Refer to Procedure – Removal (Surface Connect) for steps to remove the Surface Connect.
  6. Remove rSSD – Refer to Procedure – Removal (rSSD) for steps to remove the rSSD.
  7. Remove Speakers – Refer to Procedure – Removal (Speakers) for steps to remove the Speakers.
  8. Remove Display – Refer to Procedure – Removal (Display Assembly) for steps to remove the Display.
  9. Remove Motherboard Module – Refer to Procedure – Removal (Motherboard Module) for steps to remove the Motherboard Module.

Important

Place the battery somewhere where the battery can't accidentally be contacted or damaged. DO NOT place anything on top of the battery.

Important

When disposing of the battery, ensure you're recycling according to local laws.

Important

The Motherboard Module and Battery are extremely sensitive to ESD and can be easily damaged It's critical that you ensure proper grounding before performing any work on these parts.

Warning

In the instance of a battery event, submerge the entire device in a 4-gallons bucket filled with 2 gallons of clean sand. Ensure the entire device is submerged. DO NOT attempt to pick up the device.

  1. Remove Battery Screws – Using a 3IP (Torx-plus) driver, remove the battery screws according to the sections for the size of device you're servicing.

    1. Remove Battery Screws (13”) – Remove 12 screws from around the battery. See the photo for locations.

    Screenshot that shows twelve 13-inch battery screw locations highlighted before removal.

    1. Remove Battery Screws (15”) – Remove 15 screws from around the battery. See the photo for locations.

    Screenshot that shows fifteen 15-inch battery screw locations highlighted before removal.

  2. Remove Battery FPC – Using a Nylon Spudger, carefully lift the Battery FPC to disconnect it from the Enclosure. Lift from the device chassis.

    Screenshot that shows battery FPC lifted free from enclosure during disconnection.

  3. Remove Battery – Carefully lift Battery from the device chassis. Place the battery on a clean ESD-Safe mat free of any items that may damage the battery in any way.

  4. Remove the Battery FPC Contact Tape – Remove the Battery FPC Contact tape from where the Battery FPC previously was. Use a cleaning swab soaked in Isopropyl Alcohol to clean the area of any residual material.

    Screenshot that shows battery FPC contact tape area after tape removal.

  5. Apply a new Battery FPC Contact Tape – Once the area has been cleaned and allowed to dry completely, apply 1 piece of new Battery FPC Contact Tape to the chassis according to the positioning hole. Remove the film covering the tape.

    Screenshot that shows new Battery FPC contact tape aligned to chassis hole.

  6. Inspect Battery FPC PSA (Battery Reuse) – If you're planning to re-use the same battery, inspect the Battery FPC PSA on the bottom of the Battery FPC. If it's damaged or has wrinkling, it needs to be removed. The area needs to be cleaned with a cleaning swab soaked in Isopropyl Alcohol and allowed to completely dry. Once dry, place 1 piece of new Battery FPC PSA to the Battery FPC so that the holes align, and no wrinkles or deformations are present.

    Screenshot that shows inspection of Battery FPC PSA for wrinkles before reuse.

Procedure - Installation (Battery)

  1. Install Battery – Holding the Battery with both hands, place the battery into the device chassis so that it aligns with the positioning pins on the chassis.

    Screenshot that shows battery aligned over positioning pins before seating.

  2. Install Battery FPC – Remove the liner on the Battery FPC and attach it to the chassis in accordance with the positioning holes.

    Screenshot that shows Battery FPC adhered to chassis after liner removal.

  3. Install Battery Screws – Using a 3IP (Torx-plus) driver, install the battery screws according to the sections for the size of device you're servicing.

    1. Install Battery Screws (13”) – Install 12 screws around the battery. See the photo for locations.

    Screenshot that shows twelve 13-inch battery screws reinstalled in designated holes.

    1. Install Battery Screws (15”) – Install 15 screws around the battery. See the photo for locations.

    Screenshot that shows fifteen 15-inch battery screws reinstalled completing fastening.

  4. Install Motherboard Module – Refer to Procedure – Installation (Motherboard Module) for steps to install the Motherboard Module.

  5. Install Speakers – Refer to Procedure – Installation (Speakers) for steps to install the Speakers.

  6. Install Display – Refer to Procedure – Installation (Display Assembly) for steps to install the Display.

  7. Install rSSD – Refer to Procedure – Installation (rSSD) for steps to install the rSSD.

  8. Install Surface Connect – Refer to Procedure – Installation (Surface Connect) for steps to install the Surface Connect.

  9. Install Thermal Module – Refer to Procedure – Installation (Thermal Module) for steps to install the Thermal Module.

  10. Install Keyboard – Refer to Procedure – Installation (Keyboard) for steps to install the keyboard.

Procedure - Finalize (Battery)

  1. Power on Device – Connect a Power Supply to the device and power it on until it reaches the Windows Desktop.

  2. Connect USB – Connect USB with the Surface Diagnostic Toolkit (SDT) loaded to an available USB port on the device under repair.

  3. Launch SDT – From the Windows Desktop, use Windows Explorer to navigate to the USB drive. Select the SDT executable (.exe) to launch the Surface Diagnostic Toolkit.

  4. Allow the Battery to charge – With the device connected to a power supply, allow the battery to charge until the battery icon in Windows reads at least 50% remaining battery charge.

  5. Run Battery Authentication – From the SDT launch screen, select Repair from the drop-down menu. Next, select Repair Setup and Validation to enter the selection screen. Select the Battery Repair (Validation) tool and follow the on-screen prompts until a successful authentication is completed.

    Important

    Battery authentication requires a stable internet connection and the latest version of the Surface Management Extension. If the battery validation tool fails or is not detected properly, install the Surface Management Extension, reboot the device, and try again with a new internet connection. If failures continue, reach out to Microsoft Support.

  6. Run the Surface Diagnostic Toolkit (SDT) – Run all diagnostics to ensure the device is functioning as expected before moving forward.

  7. Install Feet – Refer to Procedure- Installation (Feet) for steps to install Feet.

Enclosure Replacement Process

Preliminary Requirements

Important

Be sure to follow all special (bolded) notes of caution within each process section.

Important

The serial number for this device is located on its original chassis. To keep track of the device’s serial number, please record it using waterproof ink, on a sticker or label, and apply the sticker or label to an easily accessible area on the device’s exterior. The serial number can't be added permanently to a replacement part. Microsoft may have provided a label for this use in the replacement part’s packaging.

Required Tools

  • ESD-Safe Tweezers
  • USB drive with SDT
  • Anti-static wrist strap (1 MOhm resistance)
  • Nylon Spudger/Probing Tool
  • Isopropyl Alcohol (70% IPA)
  • Cleaning Swabs
  • 3IP (Torx-plus) Driver
  • 5IP (Torx-plus) Driver
  • 6IP (Torx-plus) Driver
  • Surface Power Supply
  • Soft ESD-safe mat
  • Microfiber Cloth
  • Bucket (4 gallons)
  • Clean, dry, untreated sand (2.0 gallons)

Primary Components

  • Enclosure (Refer to Illustrated Service Parts List)
    • 1 x Battery FPC Conductive Tape

    • 1 x Battery FPC PSA

    • 1 x PCB Screw Top

    • 1 x Shield Lid T4

    • 1 x Shield Lid T7

    • 1 x rSSD Stiffener

    • 1 x Hinge Rubber L

    • 1 x Hinge Rubber R

    • 1 x Shield Lid T1

    • 1 x Shield Lid T2

    • 1 x RF Lid T1

    • 1 x RF Lid T2

    • 1 x Foam Baffle

    • 1 x Hinge Sticker

    • 1 x USBA RF Foam

    • 1 x SOC Thermal Pad

    • 1 x Shield Lid T3

    • 2 x Antenna Cable Tape

    • 1 x Conductive Tape

    • 1 x Conductive Tape Sponge

    • 1 x T4 Lid Tape

    • 1 x SSD Conductive Tape

    • 1 x SSD Top Rubber

    • 1 x SSD Thermal Pad

      • 13 – 16 M1.6x2.7 3IP screws (Battery)

      • P/N: 13N4-1EN0D01

      • 2 x M1.2x3.0 3IP screws (Left Antenna PCB)

        • P/N: 13N4-0FN3K02
      • 2 x M1.6x2.3 3IP screws (Left Antenna PCB)

      • P/N: 13N4-1EN0E01

      • 5 x M1.2x1.6 3IP screws (Left Antenna PCB)

      • P/N: 13N4-1EN0F02

      • 2 x M1.6x2.0 5 IP screws (rSSD)

      • P/N: 13N4-1EN0L01

      • 7 x M2.0x5.2 6IP screws (Display – Hinge screws)

      • P/N: 13N4-1EN0Y02

      • 3 x M2.0x4.65 3IP screws (Display – Hinge TPU rubber screws)

      • P/N: 13N4-1EN0R01

    • 10 x M1.2x1.4 3IP screws (Surface Connect – Iron Plate/Motherboard)

      • P/N: 13N4-0FN1U12
    • 4 x M1.2x2.2 3IP screws (Surface Connect – Iron Plate/Motherboard – Iron Piece)

      • P/N: 13N4-1EN0J02

      • 3 x M1.2x2.4 3IP screws (Surface Connect – SL Cable)

      • P/N: 13N4-0FN2K12

      • 4 x M1.2x0.25 3IP screws (Left Speaker)

      • P/N: 13E5-2TN3V21

      • 5 x M1.2x3.3 3IP screws (Thermal Module)

      • P/N: 13N4-1EN0L01

    • 4 x M1.2x2.3 3IP screws (Thermal Module/Motherboard – USB Bracket)

      • P/N: 13N4-0FN1V21

      • 6-8 x M1.2x1.7 3IP screws (Thermal Module)

      • P/N: 13N4-0FN2P12

      • 2 x M1.2x2.0 3IP screws (Thermal Module: 13” only)

      • P/N: 13N4-1EN0X02

      • 4 x M1.6x2.4 3IP Screws (Keyboard Assembly)

      • P/N: 13N4 – 0FN1V21

Additional Components (Ordered Separately)

Procedure - Removal (Enclosure)

  1. Position device - Place the device with bottom facing up.
  2. Remove Feet – Refer to Procedure – Removal (Feet) for steps to remove the feet.
  3. Remove Keyboard – Refer to Procedure – Removal (Keyboard) for steps to remove the keyboard.
  4. Remove Thermal Module – Refer to Procedure – Removal (Thermal Module) for steps to remove the Thermal Module.
  5. Remove Surface Connect - Refer to Procedure – Removal (Surface Connect) for steps to remove the Surface Connect.
  6. Remove rSSD – Refer to Procedure – Removal (rSSD) for steps to remove the rSSD.
  7. Remove Speakers – Refer to Procedure – Removal (Speakers) for steps to remove the Speakers.
  8. Remove Display – Refer to Procedure – Removal (Display Assembly) for steps to remove the Display.
  9. Remove Motherboard Module – Refer to Procedure – Removal (Motherboard Module) for steps to remove the Motherboard Module.
  10. Remove Audio Jack – Refer to Procedure – Removal (Audio Jack) for steps to remove the Audio Jack.
  11. Remove Battery – Refer to Procedure – Removal (Battery) for steps to remove the Battery.

Procedure - Removal (Enclosure)

  1. Inspect Battery FPC PSA (Battery Reuse) – If you're planning to re-use the same battery, inspect the Battery FPC PSA on the bottom of the Battery FPC. If it's damaged or has wrinkling, it needs to be removed. The area needs to be cleaned with a cleaning swab soaked in Isopropyl Alcohol and allowed to completely dry. Once dry, place 1 piece of new Battery FPC PSA to the Battery FPC so that the holes align, and no wrinkles or deformations are present.

    Screenshot that shows Battery FPC PSA inspected or replaced to ensure smooth, undamaged surface.

  2. Install Battery – Refer to Procedure – Installation (Battery) for steps to install the Battery.

  3. Install Audio Jack – Refer to Procedure – Installation (Audio Jack) for steps to install the Audio Jack.

  4. Install Motherboard Module – Refer to Procedure – Installation (Motherboard Module) for steps to install the Motherboard Module.

  5. Install Speakers – Refer to Procedure – Installation (Speakers) for steps to install the Speakers.

  6. Install Surface Connect – Refer to Procedure – Installation (Surface Connect) for steps to install the Surface Connect.

  7. Install rSSD – Refer to Procedure – Installation (rSSD) for steps to install the rSSD.

  8. Install Thermal Module – Refer to Procedure - Installation (Thermal Module) for steps to install the Thermal Module.

  9. Install Lid Top Rubber (15” Model Only) - Apply 1 piece of Lid Top Rubber to the Right Speaker as indicated in the image.

    Screenshot that shows lid top rubber applied to right speaker on 15-inch model.

    Screenshot that shows speaker rubber positioned correctly on right speaker mount.

  10. Install Right Speaker Rubber – Apply 1 piece of Speaker Rubber to the Right Speaker as indicated in the image.

  11. Install Display – Refer to Procedure – Installation (Display Assembly) for steps to install the Display.

  12. Install Keyboard – Refer to Procedure – Installation (Keyboard) for steps to install the keyboard.

  13. Power on Device – Connect a Power Supply to the device and power it on until it reaches the Windows Desktop.

  14. Connect USB – Connect USB with the Surface Diagnostic Toolkit (SDT) loaded to an available USB port on the device under repair.

  15. Launch SDT – From the Windows Desktop, use Windows Explorer to navigate to the USB drive. Select the SDT executable (.exe) to launch the Surface Diagnostic Toolkit.

  16. Run the Surface Diagnostic Toolkit (SDT) – Run all diagnostics to ensure the device is functioning as expected before moving forward.

  17. Install Feet – Refer to Procedure – Installation (Feet) for steps to install Feet.