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Surface Pro 11th Edition with 5G and Pro 10 with 5G for Business Component Disassembly and Reassembly

  • Applies to: Windows 10, Windows 11

Warning

Review the General Safety Precautions and Battery Safety guidelines in their entirety before proceeding with any repair steps.

Important

Read this Guide in its entirety before starting any repairs. If at any point you're unsure or uncomfortable about performing the repairs, as detailed in this Guide, DO NOT proceed. Contact Microsoft for more support options.

Warning

Failure to follow the instructions in this Guide, use of non-Microsoft (nongenuine), incompatible, or modified replacement parts, and/or failure to use proper tools could result in serious injury, death, and/or damage to the product or other property.

Prerequisite Steps

Steps outlined in this section should be conducted before starting any repair on a Surface device.

  • Power off device – Ensure the device is powered off completely and the battery has been fully discharged. Refer to the Repair-specific precautions and warnings section for guidelines. Once discharged, the device should be disconnected from all power sources.

  • ESD Prevention – Ensure ESD prevention steps and general guidelines are followed before opening the device. Refer to the ESD Prevention section for guidelines.

  • Position Device – To prevent damage to the device, ensure the device is placed on a clean surface free of debris.

Kickstand Replacement Process

Preliminary Requirements

Important

Be sure to follow all special (bolded) notes of caution within each process section.

Required Tools

  • 3IP (Torx-plus) driver
  • Loctite 7649
  • Loctite 243
  • Microfiber Cloth

Primary Components

Additional Components (Ordered Separately)

  • N/A

Procedure - Removal (Kickstand)

  1. Extend the kickstand to approximately 90-degrees.

    Screenshot that shows the Surface Pro kickstand fully extended to roughly 90 degrees.

  2. Remove the hinge screws – Using your finger, hold the back of the kickstand behind the hinge. Using a 3IP (Torx-plus) driver, remove one screw from each hinge. Ensure the screws don't fall into the hinge opening.

  3. Angle the Kickstand down – Firmly grip the hinges and the kickstand between your thumb and index fingers. Rotate the kickstand from 90 degrees to approximately 45 degrees.

    Screenshot that shows angling the kickstand down from ninety to about forty-five degrees while gripping both hinges.

  4. Release the Kickstand threaded bosses – Place your fingers on the underside of the kickstand, and your thumb on the topside. Slightly rotate the kickstand on its axis as shown. The kickstand should rotate approximately 5 degrees to free the two threaded bosses of the kickstand from the recesses of the hinge.

    Screenshot that shows the slight five‑degree rotation used to free the two threaded bosses from the hinge recesses.

  5. Remove the Kickstand – Using the palm of your hand, firmly hold the device from the center of the chassis. Simultaneously, grip the kickstand off-center between your thumb and index finger and firmly pull. Pull with a moderate amount of force until the foam inserts slide out of the device. If the kickstand is stuck, ensure the threaded bosses haven't slipped back into the recesses on the hinge.

    Screenshot that shows pulling the kickstand away so the foam inserts slide clear of the chassis.

Warning

Inspect the Kickstand foam tabs – damaged foam or tabs can't be safely removed. Attempting to do so can result in damage to internal components. Don't insert anything other than the tabs into the slots. Ensure both tabs are complete and show no signs of tearing. If tabs show signs of tearing, part of the foam might still be inside the device. Don't attempt to remove it from the interior of the device, instead proceed to the Procedure- Removal (Enclosure) to replace the old enclosure.

Screenshot that shows intact versus damaged kickstand foam tabs for inspection guidance.

Procedure - Installation (Kickstand)

Important

Use caution when handling the new kickstand to avoid cosmetic damage to the kickstand and the device.

  1. Apply thread locker to screws – Brush each of the new screws with Loctite 7649 Activator. Let each screw sit for 2 minutes after the applicator is applied before assembling the device.

    Screenshot that shows applying activator to the hinge screws before installation.

  2. Insert Foam Tabs – With the hinges still at approximately 45-degrees, start to slide the new kickstand’s foam tabs into the slots on the back of the device. Foam should slide in with minimal force – don't crumple the foam by using excess force. Don't slide the foam completely into the device – insert the foam tabs until approximately 3/4th of the foam tabs are inside the device.

Caution

Don't use any tool or sharp object to help inserting the tabs into the slots. Doing so might result in damage to internal components.

Screenshot that shows partially inserting the new kickstand foam tabs about three quarters of the way into the rear slots.

  1. Slot outer lip of each hinge into the Kickstand – Using fingers on the underside of the kickstand and thumb on the topside, slightly rotate the kickstand on its axis as shown. The kickstand should rotate approximately 5-degrees to catch the outer lip of the hunger. Push the kickstand toward the device.

    Screenshot that shows rotating the kickstand slightly to catch the outer lip of each hinge.

  2. Slip the Kickstand threaded bosses into the hinge recesses – While maintaining pressure on the kickstand to prevent it from backing out, rotate the kickstand down into place (image). The threaded bosses of the kickstand should slip into the recesses of the hinges.

    Screenshot that shows seating the kickstand threaded bosses into the hinge recesses.

  3. Rotate the Kickstand up – Firmly grip the kickstand near the hinges between your thumb and index fingers as shown. Rotate the kickstand from 45-degrees to approximately 90-degrees.

    Screenshot that shows rotating the kickstand upward from forty-five to about ninety degrees for screw access.

  4. Apply thread locker to screw bosses – Apply one drop of Loctite 243 thread locker to each screw boss.

    Screenshot that shows applying a drop of thread locker to each kickstand screw boss.

  5. Install hinge screws – Use your finger to hold the back of the kickstand (shown) while installing the screws (3IP Torx-Plus Driver) until they're fully seated in each hinge. Ensure the kickstand is properly aligned and seated in the hinges, then tighten each screw an more ~quarter turn (~90 degrees). Be careful to only tighten the screws until snug to avoid stripping the kickstand threads. Ensure the screws don't fall into the hinge opening.

    Screenshot that shows holding the kickstand while installing and tightening the hinge screws.

  6. Perform a final inspection of the Kickstand – Fold down the Kickstand and peel off the protective plastic from the kickstand logo (if present). Verify that the side edges of the kickstand are aligned with the midframe walls, and that there are no obvious steps/gaps between the kickstand and the enclosure.

  7. Clean the device – Wipe the device thoroughly (including under the kickstand) with a microfiber cloth to remove any fingerprints.

Solid State Door Replacement Process

Preliminary Requirements

Important

Be sure to follow all special (bolded) notes of caution within each process section.

Required Tools

  • N/A

Primary Components

Additional Components (Ordered Separately)

  • N/A

Procedure - Removal (Solid State Drive Door)

  1. Position Device – Place the device screen-down on a clean surface.

  2. Extend the kickstand to approximately 90-degrees.

    Screenshot that shows the kickstand opened to access the SSD door area.

  3. Remove the SSD Door – Press down on the divot on top of the SSD door until it pops open. Lift it up and out of the device.

    Screenshot that shows pressing the divot to pop the SSD door open for removal.

Procedure - Installation (Solid State Drive Door)

  1. Install the SSD Door – With the kickstand open to approximately 90 degrees, slot the replacement SSD Door into the SSD slot, and press down to install. Ensure the side with the divot is inserted as shown.

    Screenshot that shows positioning the replacement SSD door with the divot oriented correctly.

Removable Solid-State Drive (rSSD) Replacement Process

Preliminary Requirements

Important

Be sure to follow all special (bolded) notes of caution within each process section.

Required Tools

  • 3IP (Torx-plus) driver
  • Nylon Spudger
  • Anti-static wrist strap (1 MOhm resistance)
  • Microfiber / Lint free cloth
  • Soft ESD-safe mat
  • USB drive with Surface Diagnostic Toolkit
  • USB drive with Surface Recovery Image

Primary Components

  • Removable Solid-State Drive (Refer to the Illustrated Service Parts List)
    • 1 x Removable Solid State Drive
    • 1 x Removable Solid-State Drive Screw; bag labeled with
      • Part Number – M1332042/43-001 or 13NL-5JN0V01/02, M1.2*L1.5 3IP

Additional Components (Ordered Separately)

  • N/A

Procedure - Removal (Removable Solid-State Drive)

  1. Position Device – Place the device screen-down on a clean surface.

  2. Remove Solid State Drive Door – See Procedure - Removal (Solid State Drive Door) for instructions.

  3. Remove Removable Solid State Drive screw – Use a 3IP (Torx-plus) driver to remove the screw securing the Removal Solid State Drive (rSSD).

    Screenshot that shows removing the rSSD retaining screw before lifting the drive.

  4. Remove the Removable Solid-State Drive – The rSSD should lift upwards to approximately 15-degrees after the screw is removed. Carefully grab the sides of the rSSD case and pull it out of the Motherboard socket at the same approximately 15-degree angle. A Nylon Spudger can be used to lift up the rSSD.

Procedure - Installation (Removable Solid-State Drive)

Important

Only a Removable Solid-State Drive of the same capacity should be replaced in the device. This ensures proper physical and thermal performance.

  1. Insert Removable Solid-State Drive - Insert the connector end of the rSSD into the rSSD connector on the mainboard at a 15-degree angle.

    Screenshot that shows inserting the rSSD at a fifteen‑degree angle into the motherboard connector.

  2. Install Removable Solid-State Drive screw - Use a 3IP (Torx-plus) driver to install the rSSD screw, labeled with on the bag, until the screw is snug and seated. Turn the screw another 45 degrees (1/8th turn) to fully fasten.

    Screenshot that shows tightening the rSSD screw after seating the drive.

  3. Install Solid-State Drive Door – See Procedure - Installation (Solid-State Drive Door) for instructions.

Important

If you're swapping Removable Solid-State Drives between devices, you'll need the user’s BitLocker Recovery Key to unlock the drive and allow it to boot into the Windows Operating System. The user must also remember any sign-in passwords and/or pins to access the device post-repair.

  1. Imaging – All replacement Removable Solid-State Drives ship without a Windows Image. To restore the factory image for your Surface device, refer to the Surface Imaging Tools link in the Software Tools page.
  2. Run the Surface Diagnostic Tool – After the device has completed the imaging step, power on the device and allow it to boot to the Windows desktop. Insert a USB drive with the Surface Diagnostic Tool loaded (see Software Tools for links). Run all the available Surface Diagnostic Tool diagnostic tests to ensure the device functions as expected post-repair.

Display Module Replacement Process

Preliminary Requirements

Important

Be sure to follow all special (bolded) notes of caution within each process section.

Required Tools

Primary Components

  • Display Module (Refer to Illustrated Service Parts List)
    • 1 x Display Module
    • 1 x Removable Solid-State Drive Screw; bag labeled with
      • Part Number – M1332042/43-001 OR 13NL-5JN0V01/02, M1.2*L1.5 3IP
    • 1 x TDM Shield lid – M1284628-001
    • 1 x TDM PSA Top – M1287099-003
    • 1 x TDM PSA Right – M1287104-003
    • 1 x TDM PSA Left – M1287105-003
    • 1 x TDM PSA Bottom – M1287100-003
    • 1 x Left Speaker Mesh – M1332073/74-001 OR 13NL-5LU0532/33
    • 1 x Right Speaker Mesh – M1332075/76-001 OR 13NL-5LU0842/42

Additional Components (Ordered Separately)

  • N/A

Procedure - Preparation (Display)

Important

This section is only for instances where you're replacing the display. If the display is being reused, then this section isn't required. If display is unusable due to damage or fault, connect an external monitor to the device to perform these steps.

Important

Ensure the light levels of your work remain consistent during the software calibration process.

Warning

DO NOT use a heat gun or hair dryer to debond the display.

  1. Connect USB – Connect USB with the Surface Diagnostic Toolkit (SDT) loaded to an available USB port on the device under repair.
  2. Power on device – Connect a power supply to the device. Press the power button on the device to power on the device. Allow it to boot to the Windows Desktop before continuing.
  3. Launch SDT – From the Windows Desktop, use Windows Explorer to navigate to the USB drive. Select the SDT executable (.exe) to launch the Surface Diagnostic Toolkit.
  4. Run Touch Display Setup – From the SDT launch screen, select Repair from the drop-down menu. Next, select Repair Setup and Validation to enter the selection screen. Run the Touch Display (Setup) tool to prepare your device for display replacement. Follow all on-screen instructions and allow the device to shut down when prompted. Disconnect the Power Supply and remove the USB drive before proceeding forward.

Procedure - Removal (Display Module)

  1. Position Device – Place the device screen-down on a clean surface.

  2. Remove the Removable Solid-State Drive Door – Refer to the Procedure - Removal (Solid-State Drive Door) section for detailed instructions.

  3. Remove the Removable Solid-State Drive – Remove 1 screw and remove the rSSD. See the Procedure - Removal (Removable Solid-State Drive) section for detailed instructions.

  4. Remove the speaker meshes – Close the kickstand and place the device face up on a clean surface. Using the opening pick, or plastic opening tool, widen the gap as shown by pushing the flat edge into the gap and moving it side to side along the device edge at the opening. The speaker mesh might crumple or fold into the device – both results are okay as it will be removed entirely and replaced during installation. Repeat this process for the other speaker’s mesh.

    Screenshot that shows starting speaker mesh removal by inserting an opening pick at the edge gap.

  5. Mark pick depth markers onto opening pick – Using a metric ruler, draw a mark on the plastic pick at 2mm and 8mm as shown in the image.

    Screenshot that shows the opening pick marked at 2 mm and 8-mm depth for display debonding.

  6. Prepare the Surface Display Debonding Tool –

    1. Install the marked pick in the holder with the marks visible. Use a 3mm Allen Driver to adjust the pick height to the 2-mm mark.

      Screenshot that shows marked opening pick installed in debonding tool holder with height set to 2 mm

    2. Clamp the debonding tool to the edge of your workbench using a Hand Clamp on each side as shown in the image. Ensure the cut depth adjust can be accessed while the tool is clamped down. If it can't be accessed, the clamps will have to be removed to access the bottom of the tool and then reclamped after adjusting the height.

    Diagram of debonding tool clamped to bench with dual hand clamps and accessible depth adjuster

    1. Ensure the pick height is at 2mm before starting. Place the right-side speaker edge of the device in the Surface Debonding Tool just above the marked pick. Ensure the pick enters the gap between the display and the enclosure edge.
    2. While holding the device with both of your hands, push the device to the right through the Surface Debonding Tool track to cut through the right edge of the device. The device might be pushed side-to-side over the pick on this edge to ensure separation between the screen and the device.

    Screenshot that shows device right edge passing over 2 mm pick to sever display adhesive

    1. When you have reached the bottom right corner, rotate the device along the Surface Debonding Tool track. Continue to push the device to the right through the Surface Debonding Tool track to cut through the bottom edge. The device might be pushed side-to-side along this edge to ensure separation between the screen and the device.

    Diagram of rotation at bottom right corner continuing adhesive cut along bottom edge

    1. When you have reached the bottom left corner, rotate the device again in the Surface Debonding Tool track. Continue to push the device to the right through the Surface Debonding Tool track to cut through the left edge. Continue through the left speaker mesh area. The device might be pushed side-to-side along this edge to ensure separation between the screen and the device.

      Screenshot that shows device orientation in track while cutting left edge adhesive after rotation

      When you have reached the top left corner, rotate the device in the Surface Debonding Tool track. Push the device to the right through the Surface Debonding Tool track to cut through the top edge. It's normal to feel more resistance on the top edge compared to the other edges due to the cameras. Continue to carefully add force and push the device over the pick.

    2. Once you have reached the top right corner, keep the top left edge of the device in the Surface Debonding Tool track. Using the 3mm Allen Driver, adjust the pick height to the 8-mm mark. Ensure the pick edge stays engaged between the display and the enclosure edge. Push the device back and forth along this edge to ensure separation between the screen and the device. If the Surface Debonding Tool needs to be disassembled to access the pick height adjuster, carefully place the device aside while the pick height is changed to 8mm with the 3mm Allen Driver. Reclamp the debonding tool and place the device into the debonding tool at the left speaker edge. Push the device towards the top left corner and rotate it to cut through the top edge.

    Diagram of pick height adjusted to 8 mm for top edge pass at left speaker side

Caution

Don't insert the pick more than 2mm along the left, right, or bottom edges of the display. The pick depth shouldn't exceed 8mm along the top edge of the display.

Screenshot that shows depth limit guidance highlighting 2 mm on sides bottom and 8 mm on top edge

  1. Separate the Display Module from the enclosure – Gently pull up vertically on the top edge of the glass with one hand while pushing down on the enclosure to separate the glass. The screen will slowly peel off the device. Be careful when lifting the edges of the display as it is still connected to the device by an FPC connected to the Motherboard. Flip the display so that the glass screen rests on the bottom edge of the device.

Warning

It's recommended an ESD-safe Surface Battery Cover is placed across the device to protect the battery from any accidental damage during repair. Ensure the corners of the cover are always aligned with the corners of the device during repair. If the battery cover is misaligned during repair in any way, pause and realign the cover before continuing.

  1. Disconnect the display connector - Remove the metallic tape from the shield lid using a pair of ESD-safe tweezers. Next, remove the shield lid on the display connector using the ESD-safe tweezers. Lift at the corners shown and carefully free the shield lid. Disconnect the display connector by inserting the pointed edge of a Nylon Spudger under the left edge of the connector and peeling off the connector.

Important

Don't pull on the Display FPC to disconnect the display.

Screenshot that shows shield lid being lifted at corners and display FPC connector pried from left edge

  1. Remove the speaker mesh and residual adhesive from the enclosure and display – Inspect the edges of the device and display and remove any adhesive with the Nylon spudger. Remove any remaining speaker mesh from the enclosure. Use the flat end of a nylon spudger to remove it by inserting the spudger between the speaker mesh and the enclosure. Confirm a successful removal of the speaker mesh and its adhesive by verifying the three cutouts of the enclosure are exposed, as shown.

    Diagram of enclosure edge after mesh removal showing three exposed cutouts and cleaned adhesive

  2. Clean enclosure - Using IPA and cleaning swabs, clean any residual adhesive from the enclosure edge. Ensure the area around the cameras (top edge) is clean and free of any dust or other contamination. Wipe the area around the camera with a lint-free cloth.

Procedure - Installation (Display Module)

Important

Verify the battery’s condition before beginning the installation of the display. Devices exhibiting battery issues as outlined in the Lithium-Ion Battery Inspection section of this guide require whole device replacement.

Important

Leave the protective cling on the new display during all installation steps to prevent damage to the display panel.

Important

Carefully inspect all internal areas of the enclosure for any foreign objects before installing the display.

  1. Apply new Display Module adhesive – After cleaning the enclosure with IPA along the PSA bonding surfaces, wait at least 30 seconds before applying the new PSA strips to allow for the surface to dry completely. Carefully apply the 4 strips of PSA to the enclosure as shown in the image. Ensure the orientation of the PSA matches the enclosure outline before removing any liners. Align the PSA following the outline on the enclosure. Leave the blue liner on the PSA, as it will be removed at a later step.

    Screenshot that shows four PSA adhesive strips aligned on enclosure perimeter prior to liner removal

  2. Install new Speaker Mesh – Perform the following:

    1. Place the display face-down on a clean ESD safe surface.
    2. Wipe down the outer edges of the display with a lint-free cloth.
    3. When reinstalling the original display, ensure the outer edges are clean of any PSA residue.
    4. Remove the protective liner from the Left Speaker Mesh.
    5. Using the clear handle, align the mesh into the display speaker opening on the right side of the device.
    6. Press on the mesh for 10 seconds to activate the adhesive.
    7. Carefully remove the clear handle.
    8. Repeat the process for the Right Speaker Mesh on the other side of the display.

Important

As the Display is facing down, the orientation of the Display is flipped vs what it is when it's applied to the Device. The Left Speaker Mesh is applied to the Right side of the Display, in this orientation, and the Right Speaker Mesh is applied to the left side of the Display. Each Speaker Mesh is designed specifically to fit its specified side.

Diagram of speaker mesh with clear handle aligned over right side display opening before pressing

  1. Connect the Display Module connector – Lay the display on the bottom edge as was done with the display was separated from the enclosure. Reconnect the Display FPC (Flexible Printed Circuit) into the mating connector on the motherboard. Press on the connector to ensure it's fully seated. Install a new shield over the Display FPC. Ensure all edges of the shield are snapped into place by pressing all around the shield edges with your finger.

    Screenshot that shows display FPC pressed into motherboard connector and new shield snapped flush on edges

  2. Install the Display Module onto the Enclosure - While holding the display (with the screen facing up), remove the PSA liners from the Enclosure to expose the adhesive on all 4 edges. Align the display along the bottom edge first (Toe-in) and lower the rest of the display after alignment is found. Ensure that the glass sits flush in the Enclosure and doesn't rest anywhere on top of the Enclosure lip.

    Diagram of toe-in bottom edge alignment lowering display evenly into enclosure recess

  3. Bond the adhesive – Place the Surface Display Bonding Frame on the device, ensuring that the cutouts on the sides line up with the buttons. Place a foam pad over the bonding frame. Place 32 kg of weight on top of the foam pad and bonding frame. Leave weight in place for 2 minutes to ensure PSA activation.

Important

Weight requirements can be found in Tools. It's critical that the exact requirements are met (both weight, layout, and material) to ensure proper Display adhesion to the Enclosure.

Screenshot that shows bonding frame positioned with foam pad and stacked weights totaling 32 kg

a. Ruck Weight Configuration – Diagram of ruck weight placement sequence showing two 9 kg plates stacked over 14 kg base

b. Steel Shot Bag Configuration – Screenshot that shows three steel shot bags arranged to distribute uniform pressure across bonding frame

  1. After bonding inspection - Remove the weighted items from the device. Lift the device carefully out of the frame to avoid damage. Inspect the display for scratches, cracks, large gaps, and ensure it's flush to the enclosure.
  2. Install Removable Solid-State Drive – Turn the device over, reinstall the solid-state drive and fasten a new screw from the bag labeled . Refer to the Procedure - Installation (Removable Solid-State Drive) section for detailed instructions.
  3. Install the Removable Solid-State Drive Door – Refer to the Procedure - Installation (Solid-State Drive Door) section for detailed instructions.
  4. Power on device to the Windows Desktop – Connect the device to power and press the power button. Allow the device to boot to the Windows Desktop before moving to the Procedure – Finalize (Display Module) section.

Procedure – Finalize (Display Module)

Important

This section is only for instances where you're replacing the display. If the display is being reused, then this section isn't required. If display is unusable due to damage or fault, connect an external monitor to the device to perform these steps.

  1. Connect USB – Connect USB with the Surface Diagnostic Toolkit (SDT) loaded to an available USB port on the device under repair.
  2. Launch SDT – From the Windows Desktop, use Windows Explorer to navigate to the USB drive. Select the SDT executable (.exe) to launch the Surface Diagnostic Toolkit.
  3. Run Touch Display Calibration – From the SDT launch screen, select Repair from the drop-down menu. Next, select Repair Setup and Validation to enter the selection screen. Run the Touch Display (Calibration) tool to calibrate your new display. Follow all on-screen instructions and allow the device to restart when prompted.

Important

If the calibration fails, reboot the device, and attempt again. If the failure continues, then the display might be faulty and require replacement.

  1. Launch SDT – Once the device has rebooted and is at the Windows Desktop, use Windows Explorer to navigate to the USB drive. Select the SDT executable (.exe) to launch the Surface Diagnostic Toolkit.
  2. Run the Surface Diagnostic Toolkit (SDT) – Run all diagnostics to ensure the device is functioning as expected before moving forward.
  3. Final inspection - Remove the protective cling from the display. Verify the side edges of the display are still flush, and that there are no obvious steps/gaps between the Display and the Enclosure. Wipe the device thoroughly (including under the kickstand) with a microfiber cloth to remove any fingerprints.

Surface Connect Replacement Process

Preliminary Requirements

Important

Be sure to follow all special (bolded) notes of caution within each process section.

Required Tools

Primary Components

  • Surface Connect (Refer to Illustrated Service Parts List)
    • 1 x Surface Connect Port Cable
    • 2 x Surface Connect Screws; bag labeled with
      • Part Number – M1332052/53-001 OR 13NL-5JN1M01/02, M1.4*L1.7 3IP
    • 1 x Removable Solid-State Drive Screw; bag labeled with
      • Part Number – M1332042/43-001 OR 13NL-5JN0V01/02, M1.2*L1.5 3IP
    • 1 x TDM Shield lid – M1284628-001
    • 1 x TDM PSA Top – M1287099-003
    • 1 x TDM PSA Right – M1287104-003
    • 1 x TDM PSA Left – M1287105-003
    • 1 x TDM PSA Bottom – M1287100-003
    • 1 x Left Speaker Mesh – M1332073/74-001 OR 13NL-5LU0532/33
    • 1 x Right Speaker Mesh – M1332075/76-001 OR 13NL-5LU0842/42

Additional Components (Ordered Separately)

  • N/A

Procedure - Removal (Surface Connect)

  1. Remove the Removable Solid-State Drive Door – Refer to the Procedure - Removal (Solid-State Drive Door) section for detailed instructions.

  2. Remove the Removable Solid-State Drive – Remove 1 screw and the rSSD. Refer to the Procedure - Removal (Removable Solid-State Drive) section for detailed instructions.

  3. Remove the Display Module – Using the Surface Debonding Tool, debond the display. Disconnect the FPC. Refer to the Procedure – Removal (Display Module) section for detailed instructions.

  4. Disconnect the Surface Connect Port connector from the Motherboard - Use the plastic opening tool to release the locking bar and disconnect the Surface Connect Port connector from the Motherboard.

    Screenshot that shows plastic tool lifting locking bar to release Surface Connect port ribbon from motherboard

  5. Remove the Surface Connect Port screws – Use a 3IP (Torx-plus) driver to remove both Surface Connect Port screws labeled with .

    Important

    The Surface Connect Port is magnetized. Be careful not to let the screws stick to it during removal.

    Diagram of driver removing two magnetized Surface Connect screws labeled with part icon Screenshot that shows extracted Surface Connect port screws placed aside away from magnetized connector

  6. Remove the Surface Connect Port cable – Gently peel the Surface Connect Port up from the chassis from left to right. Clean any residual adhesive left behind on the thermal module with IPA and a cleaning swab. When reusing the Surface Connect, peel off the residual adhesive from the Surface Connect.

    Diagram of Surface Connect cable being peeled left to right off thermal module surface

Procedure - Installation (Surface Connect Port)

  1. Apply Surface Connect Adhesive (Re-use only) - If reusing the Surface Connect Port, apply the sheet of adhesive (Part Number M1309089-001 / 13NL-5NU3701) to the back of the cable. Align the curved edge as shown to the cable. Don't remove the bottom liner yet.

    Screenshot that shows replacement adhesive sheet aligned to back of reused Surface Connect cable prior to liner removal

  2. Connect Surface Connect Port cable to the Motherboard - Connect the Surface Connect Port cable to the motherboard by inserting the connector from the right. Press down on the locking buckle to secure the connection.

    Diagram of Surface Connect ribbon inserted from right and latch pressed downward to lock

  3. Install Surface Connect Port screws – Insert the port into the enclosure on the right with a toe-in. Use a 3IP (Torx-plus) driver to install 2 screws labeled until they're snug and seated. Turn each screw another 45 degrees (1/8 turn) until fully fastened.

    Important

    The Surface Connect Port is magnetized. Be careful not to let the screws stick to it during removal.

    Diagram of Surface Connect port reseated with screws partially tightened prior to final torque Screenshot that shows Surface Connect port fully installed with both screws seated flush

  4. Remove Surface Connect Port cable liner and install - Remove the Surface Connect Port cable liner to expose the adhesive. Press down on the cable from left to right to glue the cable in place. Keep pressing along the cable to get rid of any bumps.

    Screenshot that shows technician pressing Surface Connect cable evenly after peeling liner to secure adhesive

  5. Install the Display Module – Reconnect the display FPC and install a new shield on top ensuring you pressing along all edges to form a secure connection. Align new PSA strips and install new speaker meshes on the display. Align the display on the bottom edge and press onto device. Use bonding frame tool to apply weight. Refer to the Procedure - Installation (Display Module) section for detailed instructions.

  6. Install the Removable Solid-State Drive – Turn the device over, reinstall the solid-state drive and fasten a new screw from the bag labeled . Refer to the Procedure - Installation (Removable Solid-State Drive) section for detailed instructions.

  7. Install the Removable Solid-State Drive Door – Refer to the Procedure - Installation (Solid-State Drive Door) section for detailed instructions.

  8. Power on device – Carefully place device screen side up. Connect the device to a power supply, open display, and power on to the Windows desktop screen.

  9. Run the Surface Diagnostic Toolkit (SDT) - Run SDT’s full diagnostic test to ensure device functions as expected.

  10. Power down device – Power down device using the OS start menu.

Speakers Replacement Process

Preliminary Requirements

Important

Be sure to follow all special (bolded) notes of caution within each process section.

Required Tools

Primary Components

  • Speakers (Refer to Illustrated Service Parts List)
    • 1 x Left Speaker
      • Part Number - M1274669-004 or 04A4-054C2QS
    • 1 x Right Speaker
      • Part Number – M1274670-004 or 04A4-05CF0QS
    • 6 x L&R Speaker Screws; bag labeled with
      • Part Number – M1332061/62-001 OR 13NL-5LN0B01/03, M1.4*L1.9 3IP
    • 1 x Removable Solid-State Drive Screw; bag labeled with
      • Part Number – M1332042/43-001 OR 13NL-5JN0V01/02, M1.2*L1.5 3IP
    • 1 x TDM Shield lid – M1284628-001
    • 1 x TDM PSA Top – M1287099-003
    • 1 x TDM PSA Right – M1287104-003
    • 1 x TDM PSA Left – M1287105-003
    • 1 x TDM PSA Bottom – M1287100-003
    • 1 x Left Speaker Mesh – M1332073/74-001 OR 13NL-5LU0532/33
    • 1 x Right Speaker Mesh – M1332075/76-001 OR 13NL-5LU0842/42

Additional Components (Ordered Separately)

  • N/A

Procedure - Removal (Speakers)

  1. Remove the Removable Solid-State Drive Door – Refer to the Procedure - Removal (Solid-State Drive Door) section for detailed instructions.

  2. Remove the Removable Solid-State Drive - Remove 1 screw and remove the rSSD. Refer to the Procedure - Removal (Removable Solid-State Drive) section for detailed instructions.

  3. Remove the Display Module – Using the Surface Debonding Tool, debond the display. Remove 1 shielding lid and disconnect the FPC. Refer to the Procedure - Removal (Display Module) section for detailed instructions.

  4. Remove screws from left speaker – Using a 3IP (Torx-plus) drive, remove the three marked screws from the left speaker and lift out of the enclosure.

    Screenshot that shows left speaker in enclosure with three removal screw locations highlighted

  5. Remove screws from right speaker – Using a 3IP (Torx-plus) drive, remove the three marked screws from the right speaker and lift out of the enclosure.

    Diagram of right speaker removed showing three screw positions for extraction

Procedure - Installation (Speakers)

  1. Insert the Left Speaker – Place the left speaker into the enclosure making sure to align the screw holes on the speaker with the holes in the enclosure. Using a 3IP (Torx-plus) driver, install 3 screws from the bag labeled with , turning each screw until finger tight then tighten each by an more 1/8th turn (45-degrees).

    Diagram of left speaker installed with three new screws tightened to specified torque

  2. Install the Right Speaker – Place the right speaker into the enclosure making sure to align the screw holes on the speaker with the holes in the enclosure. Using a 3IP (Torx-plus) driver, install 3 screws from the bag labeled with , turning each screw until finger tight then tighten each by an more 1/8th turn (45-degrees).

    Screenshot that shows right speaker seated and screws installed finger tight plus one eighth turn

  3. Install the Display Module - Reconnect the display FPC and install a new shield. Align new PSA strips and install new speaker meshes on the display. Align the display on the bottom edge and press onto device. Use bonding frame tool to apply weight. Refer to the Procedure - Installation (Display Module) section for detailed instructions.

  4. Install the Removable Solid-State Drive – Turn the device over, reinstall the solid-state drive and fasten a new screw from the bag labeled . Refer to the Procedure - Installation (Removable Solid-State Drive) section for detailed instructions.

  5. Install the Removable Solid-State Drive Door – Refer to the Procedure - Installation (Solid-State Drive Door) section for detailed instructions.

  6. Power on device – Carefully place device screen side up. Connect the device to a power supply, open display, and power on to the Windows desktop screen.

  7. Run the Surface Diagnostic Toolkit (SDT) - Run SDT’s full diagnostic test to ensure device functions as expected.

  8. Power down device – Power down device using the OS start menu.

Buttons Replacement Process

Preliminary Requirements

Important

Be sure to follow all special (bolded) notes of caution within each process section.

Required Tools

Primary Components

  • Buttons (Refer to Illustrated Service Parts List)
    • 1 x Buttons PCBA
      • Part Number – M1311432-001 (LCD)
      • Part Number – M1311431-001 (OLED) 
    • 1 x Power button
      • Part Number - M1332071-001 or 13NL-5LQ0701
  • 1 x Volume button
    • Part Number - M1332072-001 or 13NL-5LQ0B01
  • 1 x Power and Volume Retaining Clip
    • Part Number – M1270578-001
  • 2 x Button PCBA Screws; bag labeled with
    • Part Number – M1272575-001, M1.4*L1.9 3IP
  • 1 x Removable Solid-State Drive Screw; bag labeled with
    • Part Number – M1332042/43-001 OR 13NL-5JN0V01/02, M1.2*L1.5 3IP
  • 1 x TDM Shield lid – M1284628-001
  • 1 x TDM PSA Top – M1287099-003
  • 1 x TDM PSA Right – M1287104-003
  • 1 x TDM PSA Left – M1287105-003
  • 1 x TDM PSA Bottom – M1287100-003
  • 1 x Left Speaker Mesh – M1332073/74-001 OR 13NL-5LU0532/33
  • 1 x Right Speaker Mesh – M1332075/76-001 OR 13NL-5LU0842/42

Additional Components (Ordered Separately)

  • N/A

Procedure - Removal (Buttons)

  1. Remove the Removable Solid-State Drive Door – Refer to the Procedure - Removal (Solid-State Drive Door) section for detailed instructions.

  2. Remove the Removable Solid-State Drive - Remove 1 screw and remove the rSSD. Refer to the Procedure - Removal (Removable Solid-State Drive) section for detailed instructions.

  3. Remove the Display Module – Using the Surface Debonding Tool, debond the display. Disconnect the FPC. Refer to the Procedure – Removal (Display Module) section for detailed instructions.

  4. Remove Buttons PCBA Screws – Using a 3IP (Torx-Plus) driver, remove the 2 screws as shown in the image (blue circles) that are labeled with . Once removed, lift the button board out of the device. If the button board is being reused, clean any residual tape from the board with IPA and cleaning swabs.

    Screenshot that shows two button PCB screws highlighted prior to board removal

  5. Remove the Button clips – Using a Nylon Spudger or a pair of ESD-Safe Tweezers, get under the edge of the button clip and leverage them up until the clip pops out. Remove both clips.

    Diagram of spudger lifting edge of power and volume retaining clips for removal

  6. Remove the Buttons - Using a Nylon Spudger or a pair of tweezers, push on the button posts to remove the buttons from the enclosure.

    Screenshot that shows tweezers pushing button posts inward to eject buttons from enclosure

Procedure - Installation (Buttons)

  1. Insert the new buttons – Using your fingers, insert the button posts into enclosure from the outside. Ensure the button posts align with the holes in the enclosure.

  2. Install the button retention clip – Align the clip-on top of the button posts and press down until it clicks in place. Ensure the “Button Side” faces the top edge of the device as shown. You will hear an audible click once the buttons are captured in the enclosure.

    Diagram of retention clip oriented with labeled 'Button Side' facing top edge during installation

  3. Remove the plastic tab – Bend the plastic tab front to back repeatedly until it breaks off from the clips.

    Screenshot that shows plastic tab being bent back and forth until it detaches from clip

  4. Install the button PCB – Insert the button PCB into the device, aligning the 2 screw holes with the screw bosses. Using a 3IP (Torx-plus) driver, install the two screws marked with , turning each screw until finger tight, the tighten each by an more 1/8th turn (45-degrees).

    Diagram of button PCB seated with two screws reinstalled to secure board

  5. Install the Display Module - Reconnect the display FPC and install a new shield on top. Align new PSA strips and install new speaker meshes on the display. Align the display on the bottom edge and press onto device. Use bonding frame tool to apply weight. Refer to the Procedure - Installation (Display Module) section for detailed instructions.

  6. Install the Removable Solid-State Drive – Turn the device over, reinstall the solid-state drive and fasten a new screw from the bag labeled . Refer to the Procedure - Installation (Removable Solid-State Drive) section for detailed instructions.

  7. Install the Removable Solid-State Drive Door – Refer to the Procedure - Installation (Solid-State Drive Door) section for detailed instructions.

  8. Power on device – Carefully place device screen side up. Connect the device to a power supply, open display, and power on to the Windows desktop screen.

  9. Run the Surface Diagnostic Toolkit (SDT) - Run SDT’s full diagnostic test to ensure device functions as expected.

  10. Power down device – Power down device using the OS start menu.

Thermal Module + Fan Replacement Process

Preliminary Requirements

Important

Be sure to follow all special (bolded) notes of caution within each process section.

Important

There are minor differences in this process between Snapdragon and Intel Devices. The important differences are noted.

Required Tools

Primary Components

  • Thermal Module (Refer to Illustrated Service Parts List)
    • 1 x Thermal Module / Fan with TIM
      • Part Number – M1294079-001/-002 (LCD, Snapdragon)
      • Part Number – M1294079-003/-004 (OLED, Snapdragon)
      • Part Number – M1324068-001 (LCD, Intel)
    • 1 x SIM side screws; bag labeled with
      • Part Number – M1273830-001, M1.4*L3 3IP
    • 5 x Thermal module screw; bag labeled with
      • Part Number – M1332048/49-001, M1.4*L1.9 3IP
    • 1 x Battery side screw; bag labeled with
      • Part Number – M1332069/70-001, M1.6*L3.2 3IP
    • 4 x CPU Bracket screws; bag labeled with
      • Part Number – M1272060-001, M1.4*L3 3IP (Snapdragon)
      • Part Number – M1332036/37-001 OR 13NL-5EU1K01/02 OR 13NL-5EU1K01/02, M1.4*L3 3IP (Intel)
    • 2 x Surface Connect Screws; bag labeled with
      • Part Number – M1332052/53-001 OR 13NL-5JN1M01/02, M1.4*L1.7 3IP
    • 1 x Removable Solid-State Drive Screw; bag labeled with
      • Part Number – M1332042/43-001 OR 13NL-5JN0V01/02, M1.2*L1.5 3IP
    • 1 x Surface Connect PSA – 13NL-5NU3701
    • 1 x SoC shield
      • Part Number – M1285400-005 (LCD, Snapdragon)
      • Part Number – M1285400-006 (OLED, Snapdragon)
      • Part Number – M1332081-001 (LCD, Intel)
    • 1 x TDM Shield lid – M1284628-001
    • 1 x TDM PSA Top – M1287099-003
    • 1 x TDM PSA Right – M1287104-003
    • 1 x TDM PSA Left – M1287105-003
    • 1 x TDM PSA Bottom – M1287100-003
    • 1 x Left Speaker Mesh – M1332073/74-001 OR 13NL-5LU0532/33
    • 1 x Right Speaker Mesh – M1332075/76-001 OR 13NL-5LU0842/42
    • 1x Component Pad - M1332079-001 OR 13NL-5MU1701 (Intel Only)
    • 1x CPU pad
      • Part Number - M1289000-001/-002 (Snapdragon)
      • Part Number - M1345845-001 or 13NL-5SU0101(Intel)

Additional Components (Ordered Separately)

  • N/A

Procedure - Removal (Thermal Module + Fan)

  1. Remove the Removable Solid-State Drive Door – Refer to the Procedure - Removal (Solid-State Drive Door) section for detailed instructions.

  2. Remove the Removable Solid-State Drive - Remove 1 screw and remove the rSSD. Refer to the Procedure - Removal (Removable Solid-State Drive) section for detailed instructions.

  3. Remove the Display Module – Using the Surface Debonding Tool, debond the display. Remove 1 shield lid and disconnect the FPC. Refer to the Procedure - Removal (Display Module) section for detailed instructions.

  4. Remove the Surface Connect Port Cable – Remove 2 screws ( ) and peel the Surface Connect off the thermal module. Refer to the Procedure - Removal (Surface Connect Port) section for detailed instructions.

  5. Disconnect the fan from the Motherboard – Using tweezers, lift the tab and pull the FPC out from the connector on the motherboard.

    Screenshot that shows tweezers lifting fan connector tab while pulling FPC straight out

  6. Remove the SOC Shield – Using an ESD-safe tweezer, begin in the right corner and carefully remove the SOC shield covering the Thermal Module and SOC.

    Diagram of SOC shield corner being lifted first with tweezers for removal

  7. Remove Thermal Module screws – Use a 3IP (Torx-Plus) driver to remove the 11 screws securing the thermal module to the motherboard, designated with and in the device next to the screws. Use caution to not lose any screws in the enclosure during removal as they are not captive.

    Screenshot that shows thermal module after all eleven screws removed with caution zones highlighted

  8. Release the Thermal Module from the Motherboard – Using the plastic opening tool, apply light pressure under each edge to slowly free the main plate from the thermal material underneath.

  9. Lift and remove Thermal Module from Enclosure – While gripping the Thermal Module at the specific points shown, slowly lift and twist clockwise to free it from the enclosure. Don't damage or wrinkle the black graphite sheets.

    Diagram of technician gripping thermal module at designated points and twisting clockwise for release

  10. Clean any Thermal Interface Material from the Motherboard – Using a Nylon Spudger, scrap any remaining Thermal Interface Material from the Motherboard. Use IPA and Cleaning Swabs to clean any residual Thermal Interface Material.

    Snapdragon Devices

    Screenshot that shows Snapdragon motherboard contact areas cleaned of old thermal material

    Intel Devices

    Diagram of Intel motherboard die region after thorough thermal residue cleaning

  11. Clean any Thermal Interface Material from the thermal module (Re-use only) – If the thermal module is being reused, using a Nylon Spudger, scrap any remaining Thermal Interface Material from the locations circled. Use IPA and Cleaning Swabs to clean any residual Thermal Interface Material.

    Snapdragon Devices

    Screenshot that shows Snapdragon thermal module copper pads cleaned and ready for reuse

    Intel Devices

    Diagram of Intel thermal module contact zones free of residual thermal interface material

Procedure - Installation (Thermal Module + Fan)

  1. Apply new Thermal Pad (Re-use only) – This step is only required if you're re-using the original Thermal Module. If you're installing a new Thermal Module, skip this step and begin with Step 2.

    Snapdragon Devices

    1. Apply the CPU pad (M1289000-001/-002) to the center of the main chip on the motherboard as shown. Remove the plastic liner from all pads when ready to install the thermal module.

    Screenshot that shows Snapdragon CPU thermal pad centered on processor prior to module placement

    Intel Devices

    1. Apply the CPU pad (M1345845-001 or 13NL-5SU0101) to the center of the main chip on the motherboard as shown. Remove the plastic liner from all pads when ready to install the thermal module.

    Diagram of Intel CPU thermal pad aligned over processor die awaiting installation

  2. Apply Thermal Putty and/or Component Pad onto the Motherboard - Apply Thermal Putty using the provided syringe in the following places:

    1. Components on the Motherboard

      Snapdragon Devices

      Squeeze out 1-tick mark of Thermal Putty on each component highlighted in the photo. Screenshot that shows discrete thermal putty dots placed on highlighted Snapdragon components

      Intel Devices

      Place the Component Pad on the components highlighted in the photo Diagram of composite component pad covering highlighted Intel component cluster

    2. Snapdragon and Intel Devices - Shield on the Motherboard – Squeeze out 1.5 tick marks of Thermal Putty in the center of the square of the shield as shown in the image.

    Screenshot that shows single centered thermal putty mound on motherboard shield square

  3. Install the Thermal Module – Align the thermal module and fan to the screw holes on the motherboard. Gently lower the Thermal Module into place. Fasten the screws in the order of the dash numbers, starting with the screws and working your way to end with the screws. The order for each screw is shown.

Note

The screws around the main chip on the motherboard are installed in an “x” pattern.

Diagram of thermal module screw tightening sequence numbers for proper installation order

Important

The Thermal Module is very fragile. Take extra care not to bend or twist the Thermal Module + Fan assembly. If any part of the Thermal Module or its heat pipes are bent, then the whole module must be replaced.

  1. Connect the Fan to the Motherboard – Ensure the fan connector locking tab is up. Slide the Fan cable into the connector on the Motherboard. Press down on the locking tab to secure it. The FPC should slide in until the white lines are covered.

    Screenshot that shows fan cable fully inserted with locking tab pressed down covering white alignment lines.

  2. Install the SOC Shield – Using your fingers, assisted with the flat end of a Nylon Spudger, gently apply the shield to cover the SOC. Using a finger, press on all the edges to ensure a solid connection is made.

Important

Pressing all of the edges of the SOC shield will ensure the shield is installed securely. Failure to do so might result in degradation in device performance.

Screenshot that shows SOC shield newly applied with edges being pressed for full contact.

  1. Install the Surface Connect Port – Apply the new Surface Connect PSA on the cable. Insert the cable into the enclosure and connect it to the motherboard. Secure with 2 screws ( ). Refer to the Procedure – Installation (Surface Connect Port) section for detailed instructions.
  2. Install the Display Module - Reconnect the display FPC and install a new shield. Align new PSA strips and install new speaker meshes on the display. Align the display on the bottom edge and press onto device. Use bonding frame tool to apply weight. Refer to the Procedure - Installation (Display Module) section for detailed instructions.
  3. Install the Removable Solid-State Drive – Turn the device over, reinstall the solid-state drive and fasten a new screw from the bag labeled . Refer to the Procedure - Installation (Removable Solid-State Drive) section for detailed instructions.
  4. Install the Removable Solid-State Drive Door – Refer to the Procedure - Installation (Solid-State Drive Door) section for detailed instructions.
  5. Power on device – Carefully place device screen side up. Connect the device to a power supply, open display, and power on to the Windows desktop screen.
  6. Run the Surface Diagnostic Toolkit (SDT) - Run SDT’s full diagnostic test to ensure device functions as expected.
  7. Power down device – Power down device using the OS start menu.

Microphone Module Replacement Process

Preliminary Requirements

Important

Be sure to follow all special (bolded) notes of caution within each process section.

Required Tools

Primary Components

  • Microphone Module (Refer to Illustrated Service Parts List)
    • Part Number – M1285618-002
    • 4 x Mic deck screws; bag labeled with
      • Part Number – M1332065/66-001 OR 13NL-5LN0E01/03, M1.2*L2.7 3IP
    • 1 x Removable Solid-State Drive Screw; bag labeled with
      • Part Number – M1332042/43-001 OR 13NL-5JN0V01/02, M1.2*L1.5 3IP
    • 1 x Camera foam
      • Part Number – M1285726-003 (LCD)
      • Part Number – M1285726-002 (OLED)
    • 1 x Camera Shield Lid – M1282196-001
    • 1 x Camera Shield Lid – M1282200-001
    • 1 x T-putty Syringe - 1330-00360QS
    • 1 x TDM Shield lid – M1284628-001
    • 1 x TDM PSA Top – M1287099-003
    • 1 x TDM PSA Right – M1287104-003
    • 1 x TDM PSA Left – M1287105-003
    • 1 x TDM PSA Bottom – M1287100-003
    • 1 x Left Speaker Mesh – M1332073/74-001 OR 13NL-5LU0532/33
    • 1 x Right Speaker Mesh – M1332075/76-001 OR 13NL-5LU0842/42

Additional Components (Ordered Separately)

  • N/A

Procedure - Removal (Microphone Module)

  1. Remove the Removable Solid-State Drive Door – Refer to the Procedure - Removal (Solid-State Drive Door) section for detailed instructions.

  2. Remove the Removable Solid-State Drive - Remove 1 screw and remove the rSSD. Refer to the Procedure - Removal (Removable Solid-State Drive) section for detailed instructions.

  3. Remove the Display Module – Using the Surface Debonding Tool, debond the display. Remove 1 shield lid and disconnect the FPC Refer to the Procedure - Removal (Display Module) section for detailed instructions.

  4. Remove Foam and Metal covers – Using ESD-Safe Tweezers, remove the long foam piece covering the three shields. The Foam is attached to a thin metal cover that sits on-top of the shields – removing the foam will also remove this thin metal cover.

    Screenshot that shows foam and thin metal cover lifted off three shield lids near camera area.

  5. Remove Shields – Using ESD-Safe Tweezers, remove the two shields covering the camera FPCs by lifting from the corners shown.

    Screenshot that shows tweezers lifting small camera shield lids from corners to expose FPCs.

  6. Disconnect Camera FPCs - Using the flat end of the Nylon spudger, gently disconnect 3 of the FPCs from the Motherboard.

    Screenshot that shows three camera FPC connectors being lifted off the motherboard with a nylon spudger.

  7. Remove Microphone Module Screws – Using a 3IP (Torx-plus) Driver, remove the 4 screws ( ) on the Microphone Module. Once removed, carefully lift the Microphone Module out of the device Enclosure. Don't touch the front camera lens.

    Screenshot that shows microphone module being lifted vertically from enclosure after screw removal.

  8. Thermal Putty Cleanup – Clean the light blue/green putty as shown with IPA and cleaning swabs until the area is free of any residual T-Putty.

    Screenshot that shows cleaning swab removing residual thermal putty from motherboard area.

Procedure - Installation (Microphone Module)

  1. Apply Thermal Putty – Using the syringe of Thermal Putty, squeeze out approximately half of a tic mark of putty from the syringe.

    Screenshot that shows a small bead of thermal putty dispensed (half tick mark) from syringe onto target area.

  2. Install the Microphone Module – Place the new Microphone Module into the corresponding Enclosure gap ensuring the holes in the Microphone Module are in alignment with the Enclosure. Using a 3IP (Torx-plus) Driver, install the 4 screws from the bag labeled until finger tight, then adjust each of them with an more 1/8th turn (45-degrees) until secure Fasten them in the order shown.

    Screenshot that shows microphone module seated with four screw locations numbered for tightening sequence.

  3. Reconnect the Camera FPCs – Using your fingers, or the flat end of a Nylon Spudger, reconnect the 3FPCs to the corresponding connectors on the Motherboard.

    Screenshot that shows three camera FPCs pressed back into their motherboard connectors during reassembly.

  4. Apply new Shields and Foam – Using your fingers, assisted with the flat end of a Nylon Spudger, gently apply two new shields to cover the Camera FPCs. Using a finger, press on all the edges to ensure a solid connection is made.

    Screenshot that shows replacement shields installed with foam cover aligned over camera FPCs.

  5. Install the Display Module - Reconnect the display FPC and install a new shield. Align new PSA strips and install new speaker meshes on the display. Align the display on the bottom edge and press onto device. Use bonding frame tool to apply weight. Refer to the Procedure - Installation (Display Module) section for detailed instructions.

  6. Install the Removable Solid-State Drive – Turn the device over, reinstall the solid-state drive and fasten a new screw from the bag labeled . Refer to the Procedure - Installation (Removable Solid-State Drive) section for detailed instructions.

  7. Install the Removable Solid-State Drive Door – Refer to the Procedure - Installation (Solid-State Drive Door) section for detailed instructions.

  8. Power on device – Carefully place device screen side up. Connect the device to a power supply, open display, and power on to the Windows desktop screen.

  9. Run the Surface Diagnostic Toolkit (SDT) - Run SDT’s full diagnostic test to ensure device functions as expected.

  10. Power down device – Power down device using the OS start menu.

Rear Camera Replacement Process

Preliminary Requirements

Important

Be sure to follow all special (bolded) notes of caution within each process section.

Required Tools

Primary Components

  • Rear Camera (Refer to Illustrated Service Parts List)
    • 1 x Rear Facing Camera
      • Part Number – M1091427-019
    • 2 x Rear Camera screws; bag labeled with
      • Part Number – M1332057/58-001 OR 13NL-5LN0901/03, M1.2*L1.3 3IP
    • 4 x Mic deck screws; bag labeled with
      • Part Number – M1332065/66-001 OR 13NL-5LN0E01/03, M1.2*L2.7 3IP
    • 1 x Removable Solid-State Drive Screw; bag labeled with
      • Part Number – M1332042/43-001 OR 13NL-5JN0V01/02, M1.2*L1.5 3IP
    • 1 x Camera foam
      • Part Number – M1285726-003 (LCD)
      • Part Number – M1285726-002 (OLED)
    • 1 x Camera Shield Lid – M1282196-001
    • 1 x Camera Shield Lid – M1282200-001
    • 1 x T-putty Syringe - 1330-00360QS
    • 1 x TDM Shield lid – M1284628-001
    • 1 x TDM PSA Top – M1287099-003
    • 1 x TDM PSA Right – M1287104-003
    • 1 x TDM PSA Left – M1287105-003
    • 1 x TDM PSA Bottom – M1287100-003
    • 1 x Left Speaker Mesh – M1332073/74-001 OR 13NL-5LU0532/33
    • 1 x Right Speaker Mesh – M1332075/76-001 OR 13NL-5LU0842/42

Additional Components (Ordered Separately)

  • N/A

Procedure - Removal (Rear Camera)

  1. Remove the Removable Solid-State Drive Door – Refer to the Procedure - Removal (Solid-State Drive Door) section for detailed instructions.

  2. Remove the Removable Solid-State Drive - Remove 1 screw and remove the rSSD. Refer to the Procedure - Removal (Removable Solid-State Drive) section for detailed instructions.

  3. Remove the Display Module – Using the Surface Debonding Tool, debond the display. Remove 1 shield lid and disconnect the FPC. Refer to the Procedure - Removal (Display Module) section for detailed instructions.

  4. Remove the Microphone Module – Disconnect 3 FPCs and remove 4 screws ( ). Refer to the Procedure - Removal (Microphone Module) section for detailed instructions.

  5. Disconnect the rear camera FPC – Using the flat end of the Nylon spudger, gently disconnect the FPC from the Motherboard

    Screenshot that shows nylon spudger lifting rear camera FPC straight up from its motherboard connector.

  6. Remove Rear Camera Screws – Using a 3IP (Torx-plus) Driver, remove the 2 screws ( ) outlined in the photo. Once removed, lift the Rear Camera out of the enclosure.

    Screenshot that shows rear camera being lifted from enclosure after its two screws are removed.

Procedure - Installation (Rear Camera)

  1. Install the Rear Camera – Install the new rear camera into the enclosure ensuring all holes are aligned. Once installed, use a 3IP (Torx-plus) Driver to install 2 screws from the bag labeled until finger tight, then adjust each an more 1/8th turn (45-degrees) until snug.

    Screenshot that shows new rear camera seated with two screw positions aligned before tightening.

  2. Connect the Camera FPC – Using your fingers, or the flat end of a Nylon Spudger, connect the Camera FPC to the connector on the Motherboard.

    Screenshot that shows rear camera FPC being pressed into motherboard connector during installation.

  3. Install the Microphone Module – Install 4 screws ( ) and connect 3 FPCs. Refer to the Procedure - Installation (Microphone Module) section for detailed instructions.

  4. Install the Display Module - Reconnect the display FPC and install a new shield on top. Align new PSA strips and install new speaker meshes on the display. Align the display on the bottom edge and press onto device. Use bonding frame tool to apply weight. Refer to the Procedure - Installation (Display Module) section for detailed instructions.

  5. Install the Removable Solid-State Drive – Turn the device over, reinstall the solid-state drive and fasten a new screw from the bag labeled . Refer to the Procedure - Installation (Removable Solid-State Drive) section for detailed instructions.

  6. Install the Removable Solid-State Drive Door – Refer to the Procedure - Installation (Solid-State Drive Door) section for detailed instructions.

  7. Power on device – Carefully place device screen side up. Connect the device to a power supply, open display, and power on to the Windows desktop screen.

  8. Run the Surface Diagnostic Toolkit (SDT) - Run SDT’s full diagnostic test to ensure device functions as expected.

  9. Power down device – Power down device using the OS start menu.

Front Camera Replacement Process

Preliminary Requirements

Important

Be sure to follow all special (bolded) notes of caution within each process section.

Important

There are minor differences in this process between Snapdragon and Intel Devices. The important differences are noted.

Required Tools

Primary Components

  • Front Camera (Refer to Illustrated Service Parts List)
    • 1 x Front Camera Module – M1274527-018
    • 1 x Camera PSA – 13NL-5MU1211
    • 4 x Mic deck screws; bag labeled with
      • Part Number – M1332065/66-001 OR 13NL-5LN0E01/03, M1.2*L2.7 3IP
    • 1 x Removable Solid-State Drive Screw; bag labeled with
      • Part Number – M1332042/43-001 OR 13NL-5JN0V01/02, M1.2*L1.5 3IP
    • 1 x Camera foam
      • Part Number – M1285726-003 (LCD)
      • Part Number – M1285726-002 (OLED)
    • 1 x Camera Shield Lid – M1282196-001
    • 1 x Camera Shield Lid – M1282200-001
    • 1 x T-putty Syringe - 1330-00360QS
    • 1 x TDM Shield lid – M1284628-001
    • 1 x TDM PSA Top – M1287099-003
    • 1 x TDM PSA Right – M1287104-003
    • 1 x TDM PSA Left – M1287105-003
    • 1 x TDM PSA Bottom – M1287100-003
    • 1 x Left Speaker Mesh – M1332073/74-001 OR 13NL-5LU0532/33
    • 1 x Right Speaker Mesh – M1332075/76-001 OR 13NL-5LU0842/42
    • 1x Camera Film - M1332077-001 OR 13NL-5LU0Z01

Additional Components (Ordered Separately)

  • N/A

Procedure - Removal (Front Camera)

  1. Remove the Removable Solid-State Drive Door – Refer to the Procedure - Removal (Solid-State Drive Door) section for detailed instructions.

  2. Remove the Removable Solid-State Drive - Remove 1 screw and remove the rSSD. Refer to the Procedure - Removal (Removable Solid-State Drive) section for detailed instructions.

  3. Remove the Display Module – Using the Surface Debonding Tool, debond the display. Remove 1 shield lid and disconnect the FPC. Refer to the Procedure - Removal (Display Module) section for detailed instructions.

  4. Remove the Microphone Module – Disconnect 3 FPCs and remove 4 screws ( ). Refer to the Procedure- Removal (Microphone Module) section for detailed instructions.

  5. Disconnect the Front Camera FPC – Using a Nylon spudger, disconnect the front camera from the motherboard.

    Screenshot that shows spudger disengaging front camera FPC from motherboard socket.

  6. Remove the Front Facing Camera (Re-use only) – Install the camera cover (13NL-5LU1301) on the lens. Using the flat end of the plastic opening tool, position the tool under the right side of the FPC, and carefully lift to peel the camera off the enclosure.

    Screenshot that shows front camera being peeled up from enclosure with tool under right edge (re-use only).

  7. Remove the Front Facing Camera – Using the flat end of the plastic opening tool, position the tool under the FPC and lift to peel the camera off the enclosure.

  8. Clean PSA – Using tweezers or the Nylon spudger, remove the old PSA from the bucket and/or the camera. Clean the bucket area with IPA and cleaning swabs.

Procedure - Installation (Front Camera)

  1. Install the Front Facing Camera PSA – Remove the bottom liner from the camera and stick the PSA onto the enclosure. The holes on the PSA liner will align with the pins on the enclosure. Don't remove the top liner yet and press on the PSA with your finger. Hold the PSA down firmly for 10 seconds.

    Screenshot that shows installing front camera PSA onto enclosure.

    Install the Front Facing Camera – Remove the top liner from the PSA on the enclosure and camera. Using tweezers to handle the camera, install the camera by lining up the pin holes. Hold the camera down firmly for 10 seconds. Remove the camera cover when finished.

    Intel Devices – If installing a new Camera, adhere the Camera Film in the indicated area.

    Screenshot that shows front camera aligned over PSA with pin holes ready for seating before pressing down.

  2. Connect the Front Facing Camera FPC – Using your fingers, or the flat end of a Nylon Spudger, press the Front Facing Camera FPC into the connector on the Motherboard.

    Screenshot that shows front camera FPC being pressed into motherboard connector to complete connection.

  3. Clean the camera – Using a microfiber cloth, clean the lens before installing microphone module.

  4. Install the Microphone Module – Install 4 screws ( ) and connect 3 FPCs. Refer to the Procedure - Installation (Microphone Module) section for detailed instructions.

  5. Install the Display Module - Reconnect the display FPC and install a new shield on top. Align new PSA strips and install new speaker meshes on the display. Align the display on the bottom edge and press onto device. Use bonding frame tool to apply weight. Refer to the Procedure - Installation (Display Module) section for detailed instructions.

  6. Install the Removable Solid-State Drive – Turn the device over, reinstall the solid-state drive and fasten a new screw from the bag labeled . Refer to the Procedure - Installation (Removable Solid-State Drive) section for detailed instructions.

  7. Install the Removable Solid-State Drive Door – Refer to the Procedure - Installation (Solid-State Drive Door) section for detailed instructions.

  8. Power on device – Carefully place device screen side up. Connect the device to a power supply, open display, and power on to the Windows desktop screen.

  9. Run the Surface Diagnostic Toolkit (SDT) - Run SDT’s full diagnostic test to ensure device functions as expected.

  10. Power down device – Power down device using the OS start menu.

Battery Replacement Process

Preliminary Requirements

Important

Be sure to follow all special (bolded) notes of caution within each process section.

Required Tools

Primary Components

  • Battery (Refer to Illustrated Service Parts List)
    • 1 x Battery Module
      • Part Number – M1236934-009
    • 8 x Battery Frame; bag labeled with
      • Part Number – M1332059/60-001 OR 13NL-5LN0A01/03, M1.6*L1.8 3IP
    • 1 x Battery FPC screw; bag labeled with
      • Part Number – M1332067/68-001 OR 13NL-5LN0V01/03, M1.6*L2.9 3IP
    • 1 x SIM side screws; bag labeled with
      • Part Number – M1273830-001, M1.4*L3 3IP
    • 5 x Thermal module screw; bag labeled with
      • Part Number – M1332048/49-001, M1.4*L1.9 3IP
    • 1 x Battery side screw; bag labeled with
      • Part Number – M1332069/70-001, M1.6*L3.2 3IP
    • 4 x CPU Bracket screws; bag labeled with
      • Part Number – M1272060-001, M1.4*L3 3IP (Snapdragon)
      • Part Number – M1332036/37-001 OR 13NL-5EU1K01/02, M1.4*L2.9 3IP (Intel)
    • 2 x Surface Connect Screws; bag labeled with
      • Part Number – M1332052/53-001 OR 13NL-5JN1M01/02, M1.4*L1.7 3IP
    • 1 x Removable Solid-State Drive Screw; bag labeled with
      • Part Number M1332042/43-001 OR 13NL-5JN0V01/02, M1.2*L1.5 3IP
    • 1 x T-putty Syringe - 1330-00360QS
    • 1 x Surface Connect PSA – 13NL-5NU3701
    • 1 x SoC shield
      • Part Number – M1285400-005 (LCD, Snapdragon)
      • Part Number – M1285400-006 (OLED, Snapdragon)
      • Part Number – M1332081-001 (LCD, Intel)
    • 1 x TDM Shield lid – M1284628-001
    • 1 x TDM PSA Top – M1287099-003
    • 1 x TDM PSA Right – M1287104-003
    • 1 x TDM PSA Left – M1287105-003
    • 1 x TDM PSA Bottom – M1287100-003
    • 1 x Left Speaker Mesh – M1332073/74-001 OR 13NL-5LU0532/33
    • 1 x Right Speaker Mesh – M1332075/76-001 OR 13NL-5LU0842/42
    • 2 x NFC foam – 13NL-5MU1A01 (Snapdragon Only)
    • 1x Component Pad - M1332079-001 OR 13NL-5MU1701 (Intel Only)
    • 1x CPU pad
      • Part Number - M1289000-001/-002 (Snapdragon)
      • Part Number - M1345845-001 or 13NL-5SU0101(Intel)

Additional Components (Ordered Separately)

  • N/A

Procedure – Preparation (Battery)

Important

This section is only for instances where you're replacing the battery. If the battery is being reused, then this section isn't required.

  1. Connect USB – Connect USB with the Surface Diagnostic Toolkit (SDT) loaded to an available USB port on the device under repair.
  2. Power on device – Connect a power supply to the device. Press the power button on the device to power the device on. Allow it to boot to the Windows Desktop before continuing.
  3. Launch SDT – From the Windows Desktop, use Windows Explorer to navigate to the USB drive. Select the SDT executable (.exe) to launch the Surface Diagnostic Toolkit.
  4. Run Battery Repair (Setup) – From the SDT launch screen, select Repair from the drop-down menu. Next, select Repair Setup and Validation to enter the selection screen. Run the Battery Repair (Setup) to put your device into repair mode. Follow all on-screen instructions and allow the device to shut down when prompted. Disconnect the Power Supply and remove the USB drive before proceeding forward.

Procedure - Removal (Battery)

  1. Remove the Removable Solid-State Drive Door – Refer to the Procedure - Removal (Solid-State Drive Door) section for detailed instructions.
  2. Remove the Removable Solid-State Drive - Remove 1 screw and remove the rSSD. Refer to the Procedure - Removal (Removable Solid-State Drive) section for detailed instructions.
  3. Remove the Display Module – Using the Surface Debonding Tool, debond the display. Remove 1 shield lid and disconnect the FPC. Refer to the Procedure - Removal (Display Module) section for detailed instructions.

Important

Verify the battery’s condition. Devices exhibiting battery issues as outlined in the Lithium-Ion Battery Inspection section require replacement of the entire device.

  1. Remove the Surface Connect Port Cable – Remove 2 screws ( ) and peel the Surface Connect off the thermal module. Refer to the Procedure - Removal (Surface Connect Port) section for detailed instructions.

  2. Remove the Thermal Module + Fan – Disconnect FPC, remove 11 screws ( ) and carefully lift the thermal module out of the device. Refer to the Procedure - Removal (Thermal Module + Fan) section for detailed instructions.

  3. Disconnect battery connector – Using a Nylon Spudger, disconnect the battery connector from the Motherboard.

    Screenshot that shows nylon spudger lifting battery FPC vertically from its motherboard connector.

  4. Remove the Battery Screws – Remove the 9 screws from the Battery frame using a 3IP (Torx-plus) driver.

    Screenshot that shows battery frame with nine screw locations highlighted before removal.

  5. Lift out the Battery – Using two gloved hands, grab the battery by the frame at the points identified in the photo and gently lift the battery out of the enclosure. Set battery on a clean, ESD-safe, flat surface. If reusing the original battery in the case of an enclosure replacement, lift and install the battery directly into the new enclosure after inspecting the device for any foreign objects and screws.

Warning

Only handle the battery by the plastic frame. Bending, twisting, or impacting the battery might damage the battery, damage the device, and/or result in severe personal injury or property damage. Always use two hands when handling the battery.

Important

Place the battery somewhere where the battery can't accidentally be contacted or damaged. DO NOT place anything on top of the battery.

Important

When disposing of the battery, ensure you're recycling according to local laws.

Important

The Motherboard and Battery are very sensitive to ESD and can be easily damaged. It's critical that you ensure proper grounding before performing any work on these parts.

Warning

In the instance of a battery event, submerge the entire device in a 1-gallon Enclosure filled with .5 gallons of clean sand. Ensure the entire device is submerged. DO NOT attempt to pick up the device.

Hands holding a black rectangular object Description automatically generated Screenshot that shows gloved hands lifting battery by frame at designated grasp points.

Procedure - Installation (Battery)

Important

Don't reuse the original battery except in the case of an Enclosure replacement. Use a new battery if the original battery has been damaged.

  1. Inspect the device – Check the Enclosure for any loose articles that might be present. Perform the following actions:
    1. Check and remove any foreign objects that the magnets might have attracted.
    2. Pay special attention to the magnetized areas around the Enclosures edge.
    3. Verify all removed screws are accounted for and haven't been misplaced inside the device.
    4. Loose screws should never be stored on the magnetic areas of the Enclosure.
  2. Insert the new Battery – Carefully open the packaging of the battery. Pick up the battery using the handling loops and place it into the device. Align the holes so that the battery is set into place.

Warning

Only handle the new battery by the plastic loops. Bending, twisting, or impacting the battery might damage the battery, damage the device, and/or result in severe personal injury or property damage. Always use two hands when handling the battery.

A black electronic device in a pink foam box Description automatically generated Screenshot that shows new battery positioned in enclosure using handling loops aligned to screw holes.

  1. Install the Battery screws – Using a 3IP (Torx-plus) driver, install the 8 Battery Frame screws (marked ) and the 1 Battery PCB screw (marked ) until finger right then tighten each by an more 1/8th turn (45-degrees).

    Screenshot that shows battery frame with eight frame screws and one PCB screw installed after tightening.

Important

Be careful not to overtighten screws. If the Battery frame is cracked or the battery is damaged in any way during installation, it can't be used and must be replaced.

  1. Remove the liner – After all the screws have been seated, hold one of the tabs on the right or left of the Battery liner. Peel the handling liner away from the Battery. If working on other components, apply the ESD-safe Surface Battery Cover to ensure the Battery is protected.
  2. Connect Battery FPC – Connect the Battery FPC to the Motherboard by aligning the connector and gently pressing down with your finger, or the flat end of a Nylon Spudger.

Important

Be careful not to apply too much pressure on the connector. Too much pressure can damage the Motherboard or the Battery Connector requiring replacement of the damaged part.

A close up of a device Description automatically generated Screenshot that shows battery FPC aligned and pressed down to reconnect to motherboard socket.

  1. Install the Thermal Module + Fan – Apply new thermal pads to the thermal module or motherboard and Tputty and/or Component Pad onto the motherboard and place thermal module on top. Fasten 11 screws labeled with , , , on the bags and reconnect the FPC to the motherboard. Apply a new VC tape to the thermal module. Refer to the Procedure - Installation (Thermal Module + Fan) section for detailed instructions.
  2. Install the Surface Connect Port – Apply the new Surface Connect PSA on the cable. Insert the cable into the enclosure and connect it to the motherboard. Secure with 2 screws ( ). Refer to the Procedure – Installation (Surface Connect Port) section for detailed instructions.
  3. Install the Display Module - Reconnect the display FPC and install a new shield on top. Align new PSA strips and install new speaker meshes on the display. Align the display on the bottom edge and press onto device. Use bonding frame tool to apply weight. Refer to the Procedure - Installation (Display Module) section for detailed instructions.
  4. Install the Removable Solid-State Drive – Turn the device over, reinstall the solid-state drive and fasten a new screw from the bag labeled . Refer to the Procedure - Installation (Removable Solid-State Drive) section for detailed instructions.
  5. Install the Removable Solid-State Drive Door – Refer to the Procedure - Installation (Solid-State Drive Door) section for detailed instructions.

Procedure – Finalize (Battery)

  1. Power on Device – Connect a Power Supply to the device and power it on until it reaches the Windows Desktop.
  2. Connect USB – Connect USB with the Surface Diagnostic Toolkit (SDT) loaded to an available USB port on the device under repair.
  3. Launch SDT – From the Windows Desktop, use Windows Explorer to navigate to the USB drive. Select the SDT executable (.exe) to launch the Surface Diagnostic Toolkit.
  4. Allow the Battery to charge – With the device connected to a power supply, allow the battery to charge until the battery icon in Windows reads at least 50% remaining battery charge.
  5. Run Battery Authentication – From the SDT launch screen, select Repair from the drop-down menu. Next, select Repair Setup and Validation to enter the selection screen. Select the Battery Repair (Validation) tool and follow the on-screen prompts until a successful authentication is completed.

Important

Battery authentication requires a stable internet connection and the latest version of the Surface Management Extension. If the battery validation tool fails or isn't detected properly, install the Surface Management Extension, reboot the device, and try again with a new internet connection. If failures continue, reach out to Microsoft Support.

  1. Run the Surface Diagnostic Toolkit (SDT) – Run all diagnostics to ensure the device is functioning as expected before moving forward.
  2. Power down device – Power down device using the OS start menu.

Motherboard Replacement Process

Preliminary Requirements

Important

Be sure to follow all special (bolded) notes of caution within each process section.

Important

There are minor differences in this process between Snapdragon and Intel Devices. The important differences are noted.

Required Tools

Primary Components

  • Motherboard (Refer to Illustrated Service Parts List)
    • 10 x Motherboard screws; bag labeled with
      • Part Number – M1332050/51-001, M1.4*L2 3IP
    • 2 x Rear Camera screws; bag labeled with
      • Part Number - M1332057/58-001 OR 13NL-5LN0901/03, M1.2*L1.3 3IP
    • 4 x Mic deck screws; bag labeled with
      • Part Number - M1332065/66-001 OR 13NL-5LN0E01/03, M1.2*L2.7 3IP
    • 2 x Button PCBA Screws; bag labeled with
      • Part Number – M1272575-001, M1.4*L1,9 3IP
    • 3 x L Speaker Screws; bag labeled with
      • Part Number – M1332061/62-001 OR 13NL-5LN0B01/03, M1.4*L1.9 3IP
      • 2 x SIM side screws; bag labeled with and
      • Part Number – M1273830-001, M1.4*L3 3IP
    • 5 x Thermal module screw; bag labeled with
      • Part Number – M1332048/49-001, M1.4*L1.9 3IP
    • 1 x Battery side screw; bag labeled with
      • Part Number – M1332069/70-001, M1.6*L3.2 3IP
    • 4 x CPU Bracket screws; bag labeled with
      • Part Number – M1272060-001, M1.4*L3 3IP (Snapdragon)
      • Part Number – M1332036/37-001 OR 13NL-5EU1K01/02, M1.4*L3 3IP (Intel)
    • 2 x Surface Connect Screws
      • Part Number – M1332052/53-001 OR 13NL-5JN1M01/02, M1.4*L1.7 3IP
    • 1 x Removable Solid-State Drive Screw; bag labeled with
      • Part Number – M1332042/43-001 OR 13NL-5JN0V01/02, M1.2*L1.5 3IP
    • 1 x Camera foam
      • Part Number – M1285726-003 (LCD)
      • Part Number – M1285726-002 (OLED)
    • 1 x T-putty Syringe - 1330-00360QS
    • 1 x Camera Shield Lid – M1282196-001
    • 1 x Camera Shield Lid – M1282200-001
    • 1 x SSD Shield Lid – M1265221-001
    • 1 x Coax Cable Lid (east side of MB) – M1274838-001
    • 1 x Coax Cable Lid (mid MB) – M1282030-001
    • 2 x Coax Cable Lid (bottom of MB) – M1182151-003
    • 1 x Surface Connect PSA –13NL-5NU3701
    • 1 x SoC shield
      • Part Number – M1285400-005 (LCD, Snapdragon)
      • Part Number – M1285400-006 (OLED, Snapdragon)
      • Part Number – M1332081-001 (LCD, Intel)
    • 1 x TDM Shield lid – M1284628-001
    • 1 x TDM PSA Top – M1287099-003
    • 1 x TDM PSA Right – M1287104-003
    • 1 x TDM PSA Left – M1287105-003
    • 1 x TDM PSA Bottom – M1287100-003
    • 1 x Left Speaker Mesh – M1332073/74-001 OR 13NL-5LU0532/33
    • 1 x Right Speaker Mesh – M1332075/76-001 OR 13NL-5LU0842/42
    • 1 x Foam - M1289535-001 (LCD)
    • 1 x Antenna Foam M1340704/05-001 OR 13NL-5SU0501/502 (Intel Only)
    • 1x Component Pad - M1332079-001 OR 13NL-5MU1701 (Intel Only)
    • 1x CPU pad
      • Part Number - M1289000-001/-002 (Snapdragon)
      • Part Number - M1345845-001 or 13NL-5SU0101(Intel)

Additional Components (Ordered Separately)

  • N/A

Procedure - Removal (Motherboard)

  1. Remove the Removable Solid-State Drive Door – Refer to the Procedure - Removal (Solid-State Drive Door) section for detailed instructions.

  2. Remove the Removable Solid-State Drive - Remove 1 screw and remove the rSSD. Refer to the Procedure - Removal (Removable Solid-State Drive) section for detailed instructions.

  3. Remove the Display Module – Using the Surface Debonding Tool, debond the display. Remove 1 shield lid and disconnect the FPC. Refer to the Procedure - Removal (Display Module) section for detailed instructions.

  4. Remove the Surface Connect Port Cable – Remove 2 screws ( ) and peel the Surface Connect off the thermal module. Refer to the Procedure - Removal (Surface Connect Port) section for detailed instructions.

  5. Remove the Left Speaker – Remove 3 screws ( ). Refer to the Procedure - Removal (Speakers) section for detailed instructions.

  6. Remove the Button PCB – Remove 2 screws ( ) and the tape and foam spreading across the button board and thermal module. Remove the button board from the device but leave the buttons in place. Refer to the Procedure - Removal (Buttons) section for detailed instructions.

  7. Remove the Thermal Module + Fan – Disconnect FPC, remove 11 screws ( ) and carefully lift the thermal module out of the device. Refer to the Procedure - Removal (Thermal Module + Fan) section for detailed instructions.

  8. Remove the Microphone Module – Disconnect 3 FPCs and remove 4 screws ( ). Refer to the Procedure - Removal (Microphone Module) section for detailed instructions.

  9. Remove the Rear Camera – Disconnect the FPC and remove 2 screws ( ). Refer to the Procedure - Removal (Rear Camera) section for detailed instructions.

  10. Disconnect the Front Camera FPC – Use the flat end of a Nylon Spudger to disconnect the Front Camera FPC from the board.

  11. Remove the SIM bracket and disconnect the SIM FPC – Using a 3IP (Torx-Plus) driver, remove 1 screw labeled ( ) securing the SIM bracket and remove it. Once removed, use the flat end of a Nylon Spudger to disconnect the SIM FPC from the board.

    Screenshot that shows SIM bracket removed with screw location and FPC being lifted for disconnection.

  12. Remove the SSD Shield and disconnect the SSD FPC – Using ESD-safe tweezers, remove the shield covering the SSD FPC by lifting from the corners. Once removed, use the flat end of a Nylon Spudger to disconnect the FPC from the Motherboard.

    Screenshot that shows SSD shield lifted off revealing FPC being disconnected with spudger.

  13. Disconnect Wireless Coax Cables and Battery FPC – Using the flat end of a plastic opening tool, disconnect the 6 coax cables from the motherboard. Using the flat end of a Nylon Spudger, disconnect the Battery FPC from the Motherboard.

Intel Devices

There is a foam adhered to the coax cable in the upper right corner of the motherboard, indicated by the yellow arrow. Remove the foam and clean off the top of the coax cable connector using a spudger and IPA before disconnecting.

Screenshot that shows six wireless coax cables and battery FPC lifted from motherboard connectors.

  1. Remove the Coax Cable Lids – Using ESD-safe Tweezers, lift and remove the 4 shields securing the coax cables to the Motherboard.

    Screenshot that shows four coax cable lids being removed with tweezers exposing cable runs.

  2. Disconnect Antenna FPC – Using the flat end of a Nylon Spudger, lift and disconnect the Antenna FPC.

    Screenshot that shows antenna FPC being lifted from connector with nylon spudger.

  3. Remove Motherboard screws – Using a 3IP (Torx-plus) driver, remove 10 Motherboard screws labeled with .

    Screenshot that shows ten motherboard screw positions highlighted before board removal.

  4. Lift the Motherboard out of the Enclosure – Using two hands, tilt the board to the left, and then pull the Motherboard out from the Enclosure. Ensure the USB connectors are free from the enclosure before fully removing the board to avoid damage. Don't damage the battery or cameras during disassembly.

    Screenshot that shows motherboard being tilted left and lifted clear of enclosure with USB ports freed.

  5. Clean the enclosure – Using IPA and cleaning swabs, clean the thermal pad area on the SOC and Thermal Putty locations on the Motherboard.

Procedure - Installation (Motherboard)

  1. Install the new Motherboard – Using two hands, insert the new motherboard so that the USB ports enter the open spots in the Enclosure. Once inserted, align the Motherboard with the screw bosses and holes. Ensure all connectors and cables are on top of the motherboard.

Important

Ensure all cables and connectors are on top of the Motherboard when installed before moving forward. Count: 1 FPC for camera, 6 coax cables, 1 battery connector, 1 SSD connector, and 1 antenna connector.

  1. Install Motherboard screws – Using a 3IP (Torx-plus) driver, install the 10 Motherboard screws from the bag labeled in the locations shown.

    Screenshot that shows installed motherboard with ten screw locations secured in specified pattern.

  2. Reconnect the Battery and Antenna Connector – Using the flat-end of a Nylon Spudger, align the Battery FPC with its corresponding connector on the Motherboard and press down to complete the connection. Repeat for the antenna connector.

    Screenshot that shows battery and antenna connectors being pressed down to complete reconnection.

  3. Reconnect the Camera FPC – Using the flat end of a Nylon Spudger, align the 4 camera FPCs with the corresponding connector on the Motherboard. Press each down to complete the connection.

  4. Reconnect the SIM FPC and install the SIM bracket - Using the flat end of a Nylon Spudger, align the FPC with the corresponding connector. Press down to complete the connection. Align the SIM bracket and install one screw ( ).

    Screenshot that shows SIM FPC seated and bracket aligned for screw installation.

  5. Reconnect the SSD FPC and install the SSD Shield – Using the flat end of a Nylon Spudger, align the FPC with the corresponding connector on the Motherboard. Press down to complete the connection. Using your fingers, assisted with the flat end of a Nylon Spudger, gently apply the new shield to cover the FPC. Using a finger, press on the edges to ensure a solid connection is made.

    Screenshot that shows SSD FPC pressed into connector with new shield being applied over it.

  6. Reconnect the 6 Coax Cables - Route the coax cables as shown and connect them to the motherboard. The marking on the Motherboard should match the symbol on the coax cable connector (dotted cable to dot connector, lined cable to line connector, etc.). Ensure alignment of the connectors before applying light pressure as the ports can be damaged requiring replacement of the Motherboard.

Intel Devices

After connecting the coax cables, place a new Antenna Foam onto the top of the coax connector in the upper right corner of the motherboard as indicated by the yellow arrow.

Screenshot that shows six coax cables routed to labeled connectors with antenna foam placement arrow (Intel).

  1. Install 4 Coax Cable Lids – Using the Nylon Spudger, install the coax cable lids and press on them until they click. Ensure the light-colored part of the 5 bottom cables line up with the lid locations as shown.

    Screenshot that shows coax cable lids snapped over routed cables ensuring alignment at light-colored sections.

  2. Install the Rear Camera – Install the rear camera with 2 screws ( ) and connect the FPC to the motherboard. Refer to the Procedure – Installation (Rear Camera) section for detailed instructions.

  3. Install the Microphone Module – Remove the front camera cover before starting. Install mic deck with 4 screws ( Diagram of numbered order for tightening four microphone module screws. ) and connect 3 FPCs to the motherboard. Refer to the Procedure – Installation (Microphone Module) section for detailed instructions.

  4. Install the Thermal Module + Fan – Apply a new SoC pad to the thermal module and T-putty and/or Component Pad to the Motherboard and place thermal module on top. Fasten 11 screws labeled with , , , on the bags and reconnect the FPC to the motherboard. Refer to the Procedure - Installation (Thermal Module + Fan) section for detailed instructions.

  5. Install the Button PCB – Install the button PCB and secure with 2 screws ( ). Refer to the Procedure - Installation (Buttons) section for detailed instructions.

  6. Install the Left Speaker – Install the part with 3 screws ( ). Refer to the Procedure - Installation (Speakers) section for detailed instructions.

  7. Install the Surface Connect Port – Apply the new Surface Connect PSA on the cable. Insert the cable into the enclosure and connect to the motherboard. Secure with 2 screws ( ). Refer to the Procedure – Installation (Surface Connect Port) section for detailed instructions.

  8. Install the Display Module – Reconnect the display FPC and install a new shield on top. Align new PSA strips and install new speaker meshes on the display. Align the display on the bottom edge and press onto device. Use bonding frame tool to apply weight. Refer to the Procedure - Installation (Display Module) section for detailed instructions.

  9. Install the Removable Solid-State Drive – Turn the device over, reinstall the solid-state drive and fasten a new screw from the bag labeled . Refer to the Procedure - Installation (Removable Solid-State Drive) section for detailed instructions.

  10. Install the Removable Solid-State Drive Door – Refer to the Procedure - Installation (Solid-State Drive Door) section for detailed instructions.

Procedure – Finalize (Motherboard)

Important

If replacing both the Motherboard and the Display Module – complete the Motherboard replacement before performing the Display Module Replacement to ensure proper part operation.

  1. Power on Device – Connect a Power Supply to the device and power it on until it reaches the Windows Desktop.
  2. Connect USB – Connect USB with the Surface Diagnostic Toolkit (SDT) loaded to an available USB port on the device under repair.
  3. Launch SDT – From the Windows Desktop, use Windows Explorer to navigate to the USB drive. Select the SDT executable (.exe) to launch the Surface Diagnostic Toolkit.
  4. Run Touch Display Calibration – From the SDT launch screen, select Repair from the drop-down menu. Next, select Repair Setup and Validation to enter the selection screen. Run the Touch Display (Calibration) tool to calibrate the display. Follow all on-screen instructions and allow the device to restart when prompted.

Important

If the calibration fails, reboot the device, and try again. If the failure continues, then the display might be faulty and require replacement.

  1. Allow the Battery to charge – With the device connected to a power supply, allow the battery to charge until the battery icon in Windows reads at least 50% remaining battery charge.
  2. Launch SDT – Once the device has rebooted and is at the Windows Desktop, use Windows Explorer to navigate to the USB drive. Select the SDT executable (.exe) to launch the Surface Diagnostic Toolkit.
  3. Run Battery Authentication – From the SDT launch screen, select Repair from the drop-down menu. Next, select Repair Setup and Validation to enter the selection screen. Select the Battery Repair (Validation) tool to ensure the battery is detected as properly authenticated. If the battery reads anything other than authenticated, run the Validation tool in its entirety.

Important

Battery authentication requires a stable internet connection and the latest version of the Surface Management Extension. If the battery validation tool fails or isn't detected properly, install the Surface Management Extension, reboot the device, and try again with a new internet connection. If failures continue, reach out to Microsoft Support.

  1. Run the Surface Diagnostic Toolkit (SDT) – Run all diagnostics to ensure the device is functioning as expected before moving forward.
  2. Power down device – Power down device using the OS start menu.

Enclosure Replacement Process

Preliminary Requirements

Important

Be sure to follow all special (bolded) notes of caution within each process section.

Required Tools

Primary Components

  • Enclosure (Refer to Illustrated Service Parts List)
    • 8 x Battery Frame screws; bag labeled with
      • Part Number – M1332059/60-001 OR 13NL-5LN0A01/03, M1.6*L1.8 3IP
    • 1 x Battery FPC screw; bag labeled with
      • Part Number – M1332067/68-001 OR 13NL-5LN0V01/03, M1.6*L2.9 3IP
    • 10 x Motherboard screws; bag labeled with
      • Part Number – M1332050/51-001, M1.4*L2 3IP
    • 2 x Rear Camera screws; bag labeled with
      • Part Number - M1332061/62-001 OR 13NL-5LN0B01/03, M1.2*L1.3 3IP
    • 4 x Mic deck screws; bag labeled with
      • Part Number - M1332065/66-001 OR 13NL-5LN0E01/03, M1.2*L2.7 3IP
    • 2 x Button PCBA Screws; bag labeled with
      • Part Number – M1272575-001, M1.4*L1.9 3IP
    • 6 x L Speaker Screws; bag labeled with
      • Part Number – M1332061/62-001 OR 13NL-5LN0B01/03, M1.4*L1.9 3IP
    • 4 x SIM side screws; bag labeled with
      • Part Number – M1273830-001, M1.4*L3 3IP
    • 5 x Thermal module screw; bag labeled with
      • Part Number – M1332048/49-001, M1.4*L1.9 3IP
    • 1 x Battery side screw; bag labeled with
      • Part Number – M1332069/70-001, M1.6*L3.2 3IP
    • 4 x CPU Bracket screws; bag labeled with
      • Part Number – M1272060-001, M1.4*L3 3IP (Snapdragon)
      • Part Number – M1332036/37-001 OR 13NL-5EU1K01/02, M1.4*L3 3IP (Intel)
    • 2 x Surface Connect Screws; bag labeled with
      • Part Number – M1332052/53-001 OR 13NL-5JN1M01/02, M1.4*L1.7 3IP
    • 1 x Removable Solid-State Drive Screw; bag labeled with
      • Part Number M1332042/43-001 OR 13NL-5JN0V01/02, M1.2*L1.5 3IP
    • 1 x Enclosure (Refer to the Illustrated Service Parts List)
    • 1 x Front Camera Cover - M1310201-001
    • 1 x Camera foam
      • Part Number – M1285726-003 (LCD)
      • Part Number – M1285726-002 (OLED)
    • 1 x T-putty Syringe - 1330-00360QS
    • 1 x Camera Shield Lid – M1282196
    • 1 x Camera Shield Lid – M1282200
    • 1 x SSD Shield Lid – M1265221
    • 1 x Coax Cable Lid (east side of MB) – M1274838-001
    • 1 x Coax Cable Lid (mid MB) – M1282030-001
    • 2 x Coax Cable Lid (bottom of MB) – M1182151-003
    • 1 x Surface Connect PSA – 13NL-5NU3701
    • 1 x SoC shield
      • Part Number – M1285400-005 (LCD, Snapdragon)
      • Part Number – M1285400-006 (OLED, Snapdragon)
      • Part Number – M1332081-001 (LCD, Intel)
    • 1 x TDM Shield lid – M1284628-001
    • 1 x TDM PSA Top – M1287099-003
    • 1 x TDM PSA Right – M1287104-003
    • 1 x TDM PSA Left – M1287105-003
    • 1 x TDM PSA Bottom – M1287100-003
    • 1 x Left Speaker Mesh – M1332073/74-001 OR 13NL-5LU0532/33
    • 1 x Right Speaker Mesh – M1332075/76-001 OR 13NL-5LU0842/42
    • 1 x SIM Grounding Tape - M1272327-003
    • 1 x Antenna Foam M1340704/05-001 OR 13NL-5SU0501/502 (Intel Only)
    • 1x Component Pad - M1332079-001 OR 13NL-5MU1701 (Intel Only)
    • 1x CPU pad
      • Part Number - M1289000-001/-002 (Snapdragon)
      • Part Number - M1345845-001 or 13NL-5SU0101(Intel)
    • 1x SSD Film - M1343963-001 OR 13NL-5SU0401 (Intel Only)

Additional Components (Ordered Separately)

  • N/A

Procedure - Removal (Enclosure)

  1. Remove the Removable Solid-State Drive Door – The door will not be reused; the enclosure comes with a new one. Refer to the Procedure - Removal (Solid-State Drive Door) section for detailed instructions.
  2. Remove the Removable Solid-State Drive - Remove 1 screw and remove the rSSD. This will be installed in the new enclosure. Refer to the Procedure - Removal (Removable Solid-State Drive) section for detailed instructions.
  3. Remove the Display Module – Using the Surface Debonding Tool, debond the display. Remove 1 shield lid and disconnect the FPC. Refer to the Procedure - Removal (Display Module) section for detailed instructions.
  4. Remove the Surface Connect Port Cable – Remove 2 screws ( ) and peel the Surface Connect off the thermal module. Refer to the Procedure - Removal (Surface Connect Port) section for detailed instructions.
  5. Remove the Speakers – Remove 6 screws ( ). Refer to the Procedure - Removal (Speakers) section for detailed instructions.
  6. Remove the Buttons – Remove 2 screws ( ) and remove the button board from the device. Leave the buttons in place. Refer to the Procedure - Removal (Buttons) section for detailed instructions.
  7. Remove the Thermal Module + Fan – Disconnect FPC, remove 11 screws ( ) and carefully lift the thermal module out of the device. Refer to the Procedure - Removal (Thermal Module + Fan) section for detailed instructions.
  8. Remove the Microphone Module – Disconnect 3 FPCs and remove 4 screws ( ). Refer to the Procedure - Removal (Microphone Module) section for detailed instructions.
  9. Remove the Rear Camera – Disconnect the FPC and remove 2 screws ( ). Refer to the Procedure - Removal (Rear Camera) section for detailed instructions.
  10. Remove the Front Camera – Disconnect the FPC and remove the camera by applying pressure under the camera with a Nylon spudger. Install the camera cover (13NL-5LU1301) before removal. Refer to the Procedure - Removal (Front Camera) section for detailed instructions.
  11. Remove the Motherboard – Disconnect the battery connector, antenna connector, SSD connector, SIM FPC and 6 coax cables. Remove 1 screw for the SIM bracket. Remove 10 screws and remove the motherboard. Refer to the Procedure - Removal (Motherboard) section for detailed instructions.
  12. Remove the Battery – Remove 9 screws. Lift the battery from the original enclosure and install it directly into the new bucket. Lift the battery from the sides on the frame. Refer to the Procedure – Removal (Battery) section for detailed instructions.

Procedure - Installation (Enclosure)

  1. Install SIM Grounding Tape Install the SIM Grounding Tape so that it covers the exposed golden material as shown in this image

    Screenshot that shows SIM grounding tape placed over exposed gold area in new enclosure.

  2. Finish installation of the Battery – Install 8 screws around the frame with screws and 1 screw in the middle with a screw. Refer to the Procedure - Installation (Battery) section for detailed instructions.

  3. Install the Motherboard – Install the motherboard by fastening 10 screws ( ). Reconnect the 6 coax cables, battery connector, SSD connector, SSD shield, SIM FPC and antenna connector. See the Procedure – Installation (Motherboard) section for detailed instructions.

Important

Be sure to be careful when connecting the antenna cables as they're sensitive. Each cable should be pressed into the connector on the board until a click is heard.

  1. Install the Rear Camera – Install the rear camera with 2 screws ( ) and connect the FPC to the motherboard. Refer to the Procedure – Installation (Rear Camera) section for detailed instructions.
  2. Install the Front Camera – The enclosure will come with the camera PSA pre-installed with a liner on top. With the original camera covered with a cap, use the pin holes to line up the camera and install it on top of the PSA. Press down for 10 seconds. Connect the FPC to the motherboard. Refer to the Procedure - Installation (Front Camera) section for detailed instructions.
  3. Install the Microphone Module – Remove the front camera cover before starting. Install mic deck with 4 screws ( ) and connect 3 FPCs to the motherboard. Refer to the Procedure – Installation (Microphone Module) section for detailed instructions.
  4. Install the Thermal Module + Fan – Apply a new SoC pad to the thermal module and T-putty to the Motherboard and place thermal module on top. Fasten 11 screws labeled with , , , on the bags and reconnect the FPC to the motherboard. Refer to the Procedure - Installation (Thermal Module + Fan) section for detailed instructions.
  5. Install the Button board – Install the button PCB and secure with 2 screws ( ). Refer to the Procedure - Installation (Buttons) section for detailed instructions.
  6. Install the Speakers – Install both speakers with 3 screws each ( ). Refer to the Procedure - Installation (Speakers) section for detailed instructions.
  7. Install the Surface Connect Port Cable – Apply the new Surface Connect PSA on the cable. Insert the cable into the enclosure and connect to the motherboard. Secure with 2 screws ( ). Refer to the Procedure – Installation (Surface Connect Port) section for detailed instructions.
  8. Install the Display Module – Reconnect the display FPC and install a new shield on top. Align new PSA strips and install new speaker meshes on the display. Align the display on the bottom edge and press onto device. Use bonding frame tool to apply weight. Refer to the Procedure - Installation (Display Module) section for detailed instructions.
  9. Install the Removable Solid-State Drive - Turn the device over, reinstall the solid-state drive and fasten a new screw from the bag labeled . Refer to the Procedure - Installation (Removable Solid-State Drive) section for detailed instructions.
  10. Install the Removable Solid-State Drive Door – Refer to the Procedure - Installation (Solid-State Drive Door) section for detailed instructions.
  11. Power on device – Carefully place device screen side up. Connect the device to a power supply, open display, and power on to the Windows desktop screen.
  12. Run the Surface Diagnostic Toolkit (SDT) - Run SDT’s full diagnostic test to ensure device functions as expected.
  13. Power down device – Power down device using the OS start menu.
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