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Surface Pro 9 with 5G Component Disassembly and Reassembly

  • Applies to: Windows 10, Windows 11

Warning

Review the General Safety Precautions and Battery Safety guidelines in their entirety before proceeding with any repair steps.

Important

Read this Guide in its entirety before starting any repairs. If at any point you're unsure or uncomfortable about performing the repairs, as detailed in this Guide, DO NOT proceed. Contact Microsoft for more support options.

Warning

Failure to follow the instructions in this Guide, use of non-Microsoft (nongenuine), incompatible, or modified replacement parts, and/or failure to use proper tools could result in serious injury, death, and/or damage to the product or other property.

Prerequisite Steps

Steps outlined in this section should be conducted before starting any repair on a Surface device.

  • Power off device – Ensure the device is powered off completely and the battery has been fully discharged. Refer to the Repair-specific precautions and warnings section for guidelines. Once discharged, the device should be disconnected from all power sources.

  • ESD Prevention – Ensure ESD prevention steps and general guidelines are followed before opening the device. Refer to the ESD Prevention section for guidelines.

  • Position Device – To prevent damage to the device, ensure the device is placed on a clean surface free of debris.

Kickstand Replacement Process

Preliminary Requirements

Important

Be sure to follow all special (bolded) notes of caution within each process section.

Required Tools and Components

  • Tools:

  • 3IP (Torx-plus) driver

  • Loctite 649

  • Loctite 243

  • Soft ESD safe mat

  • Microfiber cloth

  • Components:

Prerequisite Steps

  • Power off device – Ensure device is powered off and disconnected from a power supply.
  • General Safety – Check to make sure that general guidelines and ESD compliance steps are followed before opening device. Refer to Prior to Device Disassembly section for details.

Procedure - Removal (Kickstand)

  1. Place device screen-down on soft ESD-safe mat – Ensure mat is clear of any abrasive material that might scratch the Touch Display Module (display) glass.

  2. Extend the kickstand to approximately 90-degrees.

    Screenshot that shows the kickstand extended to roughly 90 degrees while the device rests screen-down on an ESD-safe mat.

  3. Remove hinge screws – Use your finger to hold the back of the kickstand behind the hinge while removing the hinge screws. One screw for each hinge. Ensure screws don't fall into the hinge opening.

    Diagram of a finger bracing the hinge as a Torx-plus driver removes one of the two hinge screws.

  4. Angle Kickstand Down – Firmly grip the hinges and the kickstand between thumb and index fingers. Rotate the kickstand from 90 degrees to approximately 45 degrees.

    Screenshot that shows both hands rotating the kickstand downward from 90 degrees to about 45 degrees.

  5. Release Kickstand Threaded Bosses – Using fingers on the underside of the kickstand and thumb on the topside, slightly rotate the kickstand about the axis as shown. The kickstand should rotate ~5 degrees to free the two threaded bosses of the kickstand from the recesses of the hinges.

    Diagram of slight rotational movement freeing the two threaded bosses from the hinge recesses.

  6. Remove Kickstand – Using the palm of your hand, firmly hold the device down from the center of the chassis. Simultaneously, grip the kickstand off-center between your thumb and index finger and firmly pull. Pull with a moderate amount of force until the foam inserts slide out of the device. If the kickstand is stuck, ensure the threaded bosses haven't slipped back into the recess on the hinges.

Screenshot that shows an off-center grip pulling the kickstand straight back to slide foam inserts out of the chassis.

Warning

Inspect Removed Kickstand Foam Tabs – Damaged foam or tabs can't be safely removed. Attempts to do so can damage internal components. Don't insert anything other than the tabs into the slots. Ensure both tabs are complete and show no signs of tearing. Don't attempt to remove it from the interior of the device, instead proceed to Procedure – Removal (Chassis) to replace the old chassis.

Diagram of removed kickstand foam tabs laid out for inspection of completeness and tearing.

Procedure - Installation (Kickstand)

Important

Use caution when handling new kickstand assembly to avoid cosmetic damage of the kickstand and the device.

  1. Insert Foam Tabs – With the hinges still at ~ 45-degrees start to slide the new kickstand’s foam tabs into the slots on the back of the chassis. Foam should slide in with minimal force – don't crumple the foam by using excess force. Don't slide the foam completely into the device – insert the foam tabs until ~3/4 of the foam tabs are inside the device.

Caution

Don't use any tool or sharp object to assist inserting the tabs into the slots. Only the tabs should be inserted. Doing so could damage internal components.

Screenshot that shows partially inserted replacement kickstand foam tabs about three-quarters seated.

  1. Slot Outer Lip of Hinge into Kickstand – Using fingers on the underside of the kickstand and thumb on the topside, slightly rotate the kickstand about the axis as shown. The kickstand should rotate ~5-degrees to catch the outer lip of the hinge. Push the kickstand toward the device.

    Diagram of fingers rotating the kickstand slightly to catch the outer lip of the hinge.

  2. Slip Kickstand Threaded Bosses into Hinge Recesses – Maintaining pressure on the kickstand to prevent it from backing out, rotate the kickstand down into place (Figure 7-9). The threaded bosses of the kickstand should slip into the recesses of the hinges.

    Screenshot that shows threaded bosses aligning and slipping into hinge recesses during seating.

  3. Rotate the Kickstand Up – Firmly grip the hinges and the kickstand between thumb and index fingers as shown. Rotate the kickstand from 45-degrees to approximately 90-degrees.

    Diagram of hands rotating the kickstand back-up from 45 degrees to approximately 90 degrees.

  4. Apply thread locker to screws – Brush new screws with Loctite 649 Activator. Let screws sit for 2 minutes after activator is applied before assembling to device.

    Screenshot that shows brush applying Loctite 649 activator to new hinge screws.

  5. Apply thread locker to screws bosses – Apply one drop of Loctite 243 thread locker to each screw boss.

    Diagram of a single drop of Loctite 243 thread locker being applied to each hinge screw boss.

  6. Install hinge screws – Use your finger to hold the back of the kickstand behind the hinge while installing the screws until they're fully seated. Ensure the kickstand is properly aligned and seated in the hinges, then tighten the screws another ~quarter turn (~ 90-degrees). Be careful to tighten the screws only until snug and not to strip the kickstand threads. Ensure screws don't fall into hinge opening.

    Screenshot that shows driver tightening hinge screws while finger supports backside of hinge.

  7. Final inspection Kickstand installation – Fold down the kickstand and peel off protective plastic from the kickstand and logo if present. Verify the side edges of the kickstand are aligned with the midframe walls and that there are no obvious steps/gaps between the kickstand and the chassis. Wipe the device thoroughly (including under the kickstand) with the microfiber cloth to remove all fingerprints.

rSSD Door Replacement Process

Preliminary Requirements

Required Tools and Components

  • Tools:

    • SIM ejector tool (or equivalent 0.58 mm / 0.023-in. diameter paperclip)
    • Soft ESD safe mat
    • Microfiber cloth

  • Components:

Prerequisite Steps

  • Power off device – Ensure device is powered off and disconnected from a power supply.
  • General Safety – Check to make sure that general guidelines and ESD compliance steps are followed before opening device. Refer to Prior to Device Disassembly section for details.

Procedure - Removal (rSSD Door)

  1. Place device screen-down on soft ESD-safe mat – Ensure mat is clear of any abrasive material that might scratch the Touch Display Module (display) glass.

  2. Extend the kickstand to approximately 90-degrees.

    Diagram of kickstand opened to 90 degrees exposing rSSD door under the stand.

  3. Remove rSSD door – Using a SIM eject tool (or equivalent paperclip) press down into slot on door till it pops open and lift out.

    Screenshot that shows SIM eject tool pressing into rSSD door slot to pop it open.

Procedure - Installation (rSSD Door)

  1. Install rSSD door – Slot in replacement door and press down.

    Diagram of replacement rSSD door being pressed flush into its opening.

rSSD Replacement Process

Preliminary Requirements

Important

Be sure to follow all special (bolded) notes of caution within each process section.

Required Tools and Components

  • Tools:

    • SIM ejector tool (or equivalent 0.58 mm / 0.023-in. diameter paperclip)
    • 3IP (Torx-plus) driver
    • Anti-static wrist strap (1 MOhm resistance)
    • Soft ESD safe mat
    • Microfiber / Lint free cloth

  • Components:

Prerequisite Steps

  • Power off device – Ensure device is powered off and disconnected from a power supply.
  • General Safety – Check to make sure that general guidelines and ESD compliance steps are followed before opening device. Refer to Prior to Device Disassembly section for details

Procedure - Removal (rSSD)

  1. Place device screen-down on soft ESD-safe mat – Ensure mat is clear of any abrasive material that might scratch the Touch Display Module (display) glass.

  2. Extend the kickstand to approximately 90-degrees.

    Screenshot that shows kickstand opened giving access to rSSD compartment for removal.

  3. Remove rSSD door – Using a SIM eject tool (or equivalent paperclip) press down into slot on door till it pops open and lift out.

    Diagram of SIM tool ejecting rSSD door before rSSD screw removal.

  4. Remove rSSD screw – Use a 3IP (Torx-plus) driver to remove the screw securing the rSSD.

    Screenshot that shows Torx-plus driver removing the single rSSD retention screw.

  5. Remove rSSD – The rSSD should lift upwards to ~15-degree tilt after screw is removed. Carefully grab sides of rSSD case and pull out of main board socket at same ~15-degree angle.

    Diagram of rSSD lifted at 15-degree angle being pulled straight from main board socket.

Procedure - Installation (rSSD)

Important

Only a rSSD of like capacity should be replaced in the device.

  1. Insert rSSD – Insert the connector end of the rSSD into the rSSD connector on Main board at ~ 15-degree angle.

    Screenshot that shows rSSD being inserted connector first at about 15 degrees.

  2. Install new rSSD screw – Use a 3IP (Torx-plus) driver to install a new rSSD screw until the screw is snug and seated, and then turn another 45 degrees (1/8 turn) or until screw is fully fastened.

    Diagram of driver tightening new rSSD screw snug plus one-eighth turn.

  3. Install rSSD door – Slot in door and press down.

    Screenshot that shows rSSD door seated flush after installation.

  4. Imaging – Image the new rSSD by using a BMR Imaging USB drive specific to the device model.

Important

Refer to Surface imaging process - Surface Imaging Tools

  1. Run SDT – Power on device and connect USB drive with SDT Configuration Files. Run SDT to ensure all device features and functions operate as expected.

rSSD Swap to a New Device Process

Preliminary Requirements

Important

Be sure to follow all special (bolded) notes, cautions, & warnings in each process section. The rSSD 3IP screw is reused in this process. Only a Microsoft rSSD of like capacity should be replaced in the device.

Required Tools and Components

  • Tools:

    • SIM ejector tool (or equivalent 0.58 mm / 0.023-in. diameter paperclip)
    • 3IP (Torx-plus) driver
    • Anti-static wrist strap (1 MOhm resistance)
    • Soft ESD safe mat
    • Microfiber / Lint free cloth
    • USB Drive
    • Surface Dock
    • Wired Ethernet connection to the Internet
    • USB keyboard

  • Components:

Prerequisite Steps

  • Using an Internet connection install all available updates: Navigate to Settings -> Update and Security* and check for Windows Update.

  • Consumer using Windows Home:

    • The BitLocker recovery key is automatically generated for users with an MSA and can be found by the user by searching the web for “BitLocker recovery key” and logging into their MSA. If the user doesn't have an MSA based account, the disk won't be encrypted.

  • Commercial using Windows Pro:

    • This is managed via commercial policy, and each business might have their own BitLocker policy / recovery method.
    • Confirm that the customer knows the Windows password to the device.

  • General Safety – Check to make sure that general guidelines and ESD compliance steps are followed before opening device. Refer to Prior to Device Disassembly section for details.

Procedure - Swap (rSSD)

  1. Manage BitLocker

    1. If rSSD remains encrypted during swap
      1. Navigate to Bitlocker -> Manage Bitlocker -> Generate Bitlocker Recovery Key.
      2. Plug in USB drive.
      3. Save the recovery key to USB storage.
      4. Remove the USB drive.
    2. If rSSD can be unencrypted before swap
      1. Navigate to Bitlocker -> Manage Bitlocker.
      2. Select Turn Off Bitlocker.

  2. Place device screen-down on soft ESD-safe mat – Ensure mat is clear of any abrasive material that might scratch the Touch Display Module (display) glass.

  3. Extend the kickstand to approximately 90-degrees.

    Diagram of device with kickstand extended for rSSD and SIM swap preparation.

  4. Remove rSSD door – Using a SIM eject tool (or equivalent paperclip) press down into slot on door till it pops open and lift out.

    Screenshot that shows SIM eject tool depressing rSSD door release during swap.

  5. Remove SIM – If present in customer’s old device, push edge of SIM card to release from device.

    Diagram of partially ejected SIM card being pushed outward for removal.

  6. Remove rSSD screw – Use a 3IP (Torx-plus) driver to remove the screw securing the rSSD.

    Screenshot that shows driver removing rSSD screw in swap scenario.

  7. Remove rSSD – The rSSD should lift upwards to ~15-degree tilt after screw is removed. Carefully grab sides of rSSD case and pull out of main board socket at same ~15-degree angle.

    Diagram of rSSD lifted at 15 degrees ready to be transferred between devices.

  8. rSSD Swap – Insert rSSD removed from the new device into customer’s original device, then insert customer’s original rSSD into new device. Insert the connector end of the rSSD into the rSSD connector on Main board at ~15-degree angle.

    Screenshot that shows technician inserting customer rSSD into new device at shallow angle.

  9. Install new rSSD screw – Use a 3IP (Torx-plus) driver to install a new rSSD screw until the screw is snug and seated, and then turn another 45 degrees (1/8 turn) or until screw is fully fastened.

    Diagram of Torx-plus driver tightening reused rSSD screw snug plus one-eighth turn.

  10. Install SIM – If present from the customer’s old device, install SIM card in the new device.

    Screenshot that shows SIM card being reinserted into slot on new device.

  11. Install rSSD door – Slot in door and press down.

    Diagram of rSSD door closed flush after swap completion.

  12. Plug new device into power and wired Internet connection.

  13. Power on new device – The device might go through a firmware update during startup.

  14. If the SSD remained encrypted during the swap:

    1. Plug in USB drive with BitLocker recovery key.
    2. Open the .txt file with the BitLocker recovery key.
    3. Manually enter the recovery key into the new device.

  15. Connect a keyboard to the new device.

  16. Navigate to Sign-In Options -> Password (key icon on the left side).

  17. Customer enters Windows password. Select “Sign In”.

  18. Customer might need to go through two-factor authentication.

  19. Once fully signed in, navigate to Start -> Account -> Sign Out.

  20. Customer signs in with Windows password again.

  21. Customer prompted to setup Windows Hello and PIN.

    1. If the device was previously Bit locked, navigate to Bitlocker ->Manage Bitlocker -> Resume Bitlocker.

  22. Run SDT – Power on device and connect USB drive with SDT Configuration Files. Run SDT to ensure all device features and functions operate as expected.

  23. Check Windows activation – Navigate to Settings -> Activation. If there's any error message, select Troubleshoot.

  24. Check Office Account – Open Office app and then navigate to File > Account and check for any error messages.

  25. Check cellular – If SIM card is present, unplug device from wired network and disable WiFi. Check that cellular network shows connected, and that the device can open a webpage.

Display Replacement Process

Preliminary Requirements

Important

Be sure to follow all special (bolded) notes, cautions, & warnings in each process section.

Required Tools and Components

  • Tools:

    • 3IP (Torx-plus) driver
    • Anti-static wrist strap (1 MOhm resistance)
    • Soft ESD safe mat
    • Microfiber / lint free cloth
    • Isopropyl alcohol dispenser bottle (use 91% or greater IPA)
    • Cotton swab
    • USB drive with Surface Diagnostic Toolkit
    • Spudger
    • Plastic opening pick
    • Two 2 in spring clamps
    • Add display
    • Add dongle
    • Surface Display Debonding Tool
    • Surface Display Bonding Frame
    • Foam Pad (comes with Display bonding frame, recommended McMaster PN: 86095K43)
    • Display bonding weights 32 kg (Recommended using three Ruck weights two 9 kg, one 14 kg) (Alternate using steel shot bags two 9 kg, one 14 kg)

  • Components:

Prerequisite Steps

  • Prep Device – Device must be set in Display Replacement Mode before removing a faulty display.

  1. Connect software tools USB drive – Use SDT to USB connector on device under repair.

  2. Connect power supply to device.

  3. Power on device – Depress the power button on the side of the device.

  4. Run software tool – At the device OS, use Windows Explorer, navigate to USB drive and run:

    SDT – Select Repair setup and validation. Run the Touch Display Setup. At the end of the tool process device powers down.

Important

The device must first be set in Display Replacement Mode before broken/defective display is removed from the device. Software tools are provided for this purpose. Device must be functional to the point that software tools can be run on device from within the Windows OS. If display on device is nonfunctional, there's no display, or it's unreadable, connect an external PC monitor and keyboard to the device’s USB C port or Surflink port. If this can't be completed, then the device isn't a good candidate for repair.

Important

This step must be conducted on the device successfully before removal of a faulty display. Ensure light levels in the work area remain consistent during the touch display setup process.

Warning

Don't use a heat gun or hair dryer to debond display

  • Power off device – Ensure device is powered off and disconnected from a power supply. Remove all attached cables and drives.
  • General Safety – Check to make sure that general guidelines and ESD compliance steps are followed before opening device. Refer to Prior to Device Disassembly section for details.
  • Remove rSSD – Remove the rSSD as detailed in the Procedure – Removal (rSSD).

Procedure - Removal (Display)

  1. Speaker mesh preparation – Place the device face up on a Soft ESD safe mat. Use an iFixit opening tool to widen the gap between the right speaker mesh and device. Push the sharp edge into the gap and side to side along the device edge. Once the flat tip fits fully in the gap, use it to push the speaker mesh towards the device, repeating uniformly along the length of the speaker mesh. The metal mesh will either fold lengthwise or slide completely under the glass. Repeat this process for left speaker mesh.

    Screenshot that shows opening tool widening speaker mesh gap before debonding.

  2. Mark Display Debonding Tool pick depth – To prevent damage to internal components use a metric ruler to draw a 2-mm mark and 8-mm mark on the plastic pick.

    Diagram of ruler marking 2 mm and 8 mm depth lines on plastic pick for debonding tool

  3. Display Debonding Tool

    1. Install marked pick in the holder with the marks in view. Use a 3 mm Allen Driver to adjust pick height to the lowest setting.

    Screenshot that shows marked pick installed in holder at lowest height setting.

    1. Clamp debonding tool to edge of workbench. Ensure the cut depth adjustment can be accessed while the tool is clamped down.

    Diagram of debonding tool clamped to bench with depth adjustment accessible.

    1. Place the right-side speaker edge of the device in the debonding tool above the pick. Adjust the pick height to the 2-mm mark. Ensure it enters the gap between the display and bucket edge.

    Screenshot that shows device positioned so pick enters right speaker edge gap at 2 mm.

    1. With both hands, draw the right side of the device through the debonding tool track.

    Diagram of hands drawing right edge through debonding track for adhesive cut.

    1. At the bottom right corner rotate the device in the debonding tool track. Draw the bottom side of the device through the debonding tool track.

    Screenshot that shows rotation at bottom right corner continuing tool pass along bottom.

    1. At the bottom left corner rotate the device in the debonding tool track. Draw the left side of the device through the debonding tool track.

    Diagram of rotation at bottom left corner guiding left side through track.

    1. At the top left corner rotate the device in the debonding tool track. Draw the top side of the device through the debonding tool track.

    Screenshot that shows rotation at top left corner starting final top edge pass.

    1. Place the top left edge of the device in the debonding tool track. Adjust the pick height to the 8-mm mark. Ensure it enters the gap between the display and bucket edge. With both hands, draw the top edge of the device through the debonding tool track.

    Diagram of pick adjusted to 8-mm height cutting adhesive along top edge.

Caution

Don't insert the pick more than 2 mm along the left and right sides or bottom edge of the display. The pick depth shouldn't exceed 8 mm along the top edge of the display.

Screenshot that shows depth guidance illustrating 2-mm limits on sides and bottom and 8 mm on top.

  1. Separate display from chassis – Gently pull up vertically on the top edge of the glass while pushing down on the chassis to separate the glass. Lift the edges of the display and inspect for any remaining adhesive. Slice or remove (with an iFixit Pick) any strands still connecting the display to the chassis.

Warning

It's recommended that a Microsoft provided ESD-safe battery cover appropriate for size is placed across the device to protect the battery from any accidental damage during repair. Ensure corners of cover are always aligned with the corners of the device during repair. If battery cover is misaligned during the repair operation in any way, realign before continuing repair activities.

Diagram of lifting top glass edge while pushing chassis down to separate display.

  1. Disconnect display connector – Lay the display down gently next to the chassis on the work surface. Remove the shield lid on the display connector by inserting pointed end of a spudger or tweezers underneath the inner edge of the shield. Then gently pull upwards and the shield will come off. Disconnect the display connector using the pointed end of a spudger.

Warning

Don't pull on the Display FPC to disconnect the display.

Screenshot that shows spudger removing small shield then disconnecting display FPC.

  1. Remove speaker mesh from chassis – Remove any remaining speaker mesh from the chassis. Use a handheld pick to remove it by inserting the pick between the Speaker mesh and the enclosure. Confirm a successful removal of the speaker mesh and its adhesive by verifying the three cutouts of the chassis are exposed, as shown.

  2. Remove residual adhesive – Using IPA and cotton swabs clean residual PSA off the chassis. Ensure area around the Camera and IR Sensor is clean and free of any dust or other contamination. Wipe the area around the camera with a lint free cloth.

    Diagram of IPA cleaning residual adhesive and sensor area on chassis perimeter.

Procedure - Installation (Display)

  1. Pre-installation Device Inspection

Warning

Verify the battery’s condition. Devices exhibiting battery issues as outlined in the Battery Inspection Process require whole unit replacement.

Important

Leave protective cling on new display during all installation steps.

Important

Carefully inspect the internal areas of the bucket. Ensure the area around battery is free of any foreign objects.

  1. Display adhesive application – Thoroughly clean the chassis along the display PSA bonding surface using IPA and a cotton swab. Wait at least 30 seconds before applying the new PSA. Apply the 4 strips of PSA to the chassis. Align the PSA following the outline on the chassis. Leave the blue liner on the PSA, it's removed at a later step. Refer to the illustration for PSA locations.

    Screenshot that shows four PSA strip placement zones outlined on chassis.

  2. Speaker mesh application – Place the display face-down on a Soft ESD safe mat. Wipe down the outer edges of the display with a lint free cloth. When installing the originally removed display ensure outer edges are clean and clear of PSA residue. Remove the protective liner from the speaker mesh. Using the clear handle, align the speaker mesh into the chassis speaker opening. Press onto the mesh for 10 seconds to activate the adhesive. Carefully remove the clear handle. Repeat this process for the other side of the chassis.

    Diagram of speaker mesh aligned with chassis opening using clear handle before pressing.

  3. Final Inspection – Prior to continuing with the reassembly, inspect the device internals to ensure no screws, foam, tape, or other foreign material has been misplaced. If any damage is observed to the battery, contact Microsoft for a device exchange.

  4. Connect display connector – While supporting the display with one hand, connect the Display FPC by pressing it into the mating connector on the display. Install a new shield over the Display FPC. Ensure all edges of the shield are snapped into place.

    Screenshot that shows display FPC being pressed into connector and new shield snapped over it.

  5. Apply display to chassis – Hold the display and remove the PSA Liners to expose adhesive. Turn the display over and place it on the chassis. Align the display along the top edge first (Toe-in) and lower after alignment is found. Ensure that the glass sits flush in the chassis and doesn't rest anywhere on top of the chassis lip.

    Diagram of toe-in alignment along top edge before lowering display flush onto chassis.

  6. Bond adhesive – Place the bonding frame on the device, ensuring that the cutouts on the sides line up with the volume/power buttons. Place foam pad over bonding frame. Place 32 kg of weight on top of the foam pad and bonding fame. Leave weight in place for 2 minutes.

Important

Weight Requirement: Minimum 32 kg (70 lbs.) / Maximum 35 kg (77 lbs.) Minimum Dimensions: 280mm x 200mm

Geometry must be symmetrical, to allow for even weight distribution. Weight used must be a flat plate, with consistent flatness and not protrude from contact plane with Bonding Frame.

Weight must contact the full perimeter of the frame when placed above it. Recommended weights (Ruck Plates of 9 kg + 9 kg + 14 kg, or 20 lbs. + 20 lbs. + 30 lbs.)

When using Ruck weights place the 14-kg weight first, then stack the 9-kg weights on top. Ensure foam pad covers entire bonding frame.

Screenshot that shows bonding frame covered by foam pad with stacked weights totaling 32 kg.

  1. After bonding inspection – Remove the weights, foam pad, and the frame. Lift carefully to avoid damaging the device. Inspect the display for scratches, cracks, large gaps, and its flushness with respect to the chassis.

  2. Install rSSD – Install the rSSD as detailed in the Procedure – Installation (rSSD).

  3. New display calibration – On installation of a new display device final calibration relies on the successful completion of the display Replacement Mode. Display calibration isn't required when installing the originally removed display.

    1. Connect software tools USB drive with SDT to USB connector on device under repair.

    2. Power on device – Depress the power button on the side of the device.

    3. Run software tool – At the device OS, use Windows Explorer, navigate to USB drive, and run:

      SDT – Select Repair setup and validation. Run the Touch Display Calibration. Accept the restart prompt at the end of the tool process.

Important

This step must be conducted on the device successfully on installation of a new display. Ensure light levels in the work area remain consistent during the touch display calibration process. Any tool failures require restarting the process with a new display.

  1. Run SDT – Power on device and connect USB drive with SDT Configuration Files. Run SDT to ensure all device features and functions operate as expected.
  2. Final inspection of display installation – Remove protective cling from the new display. Verify the side edges of the display are flush, and that there are no obvious steps/gaps between the display and the chassis. Wipe the device thoroughly (including under the kickstand) with the microfiber cloth to remove all fingerprints.

Procedure - Alternate Installation (Display)

  1. Pre-installation Device Inspection

Warning

Verify the battery’s condition. Devices exhibiting battery issues as outlined in the Battery Inspection Process require whole unit replacement.

Important

Leave protective cling on new Display during all installation steps.

Important

Carefully inspect the internal areas of the bucket. Ensure the area around battery is free of any foreign objects.

  1. Display adhesive application – Thoroughly clean the chassis along the display PSA bonding surface using IPA and a cotton swab. Wait at least 30 seconds before applying the new PSA. Apply the 4 strips of PSA to the chassis. Align the PSA following the outline on the chassis. Leave the blue liner on the PSA, it's removed at a later step. Refer to the illustration for PSA locations.

    Diagram of alternate PSA strip locations applied around cleaned chassis.

  2. Speaker mesh application – Place the display face-down on a Soft ESD safe mat. Wipe down the outer edges of the display with a lint free cloth. When installing the originally removed display ensure outer edges are clean and clear of PSA residue. Remove the protective liner from the speaker mesh. Using the clear handle, align the speaker mesh into the chassis speaker opening. Press onto the mesh for 10 seconds to activate the adhesive. Carefully remove the clear handle. Repeat this process for the other side of the chassis.

    Screenshot that shows second speaker mesh pressed into opposite chassis opening.

  3. Connect Display FPC – While supporting the display with one hand, connect the Display FPC by pressing it into the mating connector on the reverse side of the display. Install a new shield over the Display FPC. Ensure all edges of the shield are snapped into place.

    Diagram of display FPC shield installed after connecting cable in alternate procedure.

  4. Apply display to chassis – Hold the display and remove the PSA Liners to expose adhesive. Turn the display over and place it on the chassis. Align the display along the top edge first (Toe-in) and lower after alignment is found. Ensure that the glass sits flush in the chassis and doesn't rest anywhere on top of the chassis lip. Lightly press on the edges of the display to create an initial bond.

    Screenshot that shows display lowered and lightly pressed along edges for initial PSA bond.

  5. Alternate bonding PSA – Bonding is a multi-step process. Refer to the illustrations.

Important

Use steel shot bags, two 9 kg, and one 14 kg. Apply the 1st 9-kg bag, then the 14-kg bag, and then the 2nd 9-kg bag.

Top of device (Camera Region)

Diagram of first steel shot bag placement at top camera region for alternate bonding.

Screenshot that shows stacked sequence of 9 kg then 14 kg then 9-kg bags completing bonding.

  1. After bonding inspection – Remove the steel shot bags and lift device out of the frame. Lift carefully to avoid damaging the device. Inspect the display for scratches, cracks, large gaps, and its flushness with respect to the chassis.

  2. Install rSSD – Install the rSSD as detailed in the Procedure – Installation (rSSD).

  3. New display calibration – On installation of a new display device final calibration relies on the successful completion of the Display Replacement Mode. Display calibration isn't required when installing the originally removed display.

    1. Connect software tools USB drive with SDT to USB connector on device under repair.

    2. Power on device – Depress the power button on the side of the device.

    3. Run software tool – At the device OS, use Windows Explorer, navigate to USB drive, and run:

      SDT – Select Repair setup and validation. Run the Touch Display Calibration. Accept the restart prompt at the end of the tool process.

Important

This step must be conducted on the device successfully on installation of a new display. Ensure light levels in the work area remain consistent during the touch display calibration process. Any tool failures require restarting the process with a new display.

  1. Run SDT – Run SDT to ensure all device features and functions operate as expected.

  2. Final inspection display installation – Remove protective cling from the display. Verify the side edges of the display are flush, and that there are no obvious steps/gaps between the display and the chassis. Wipe the device thoroughly (including under the kickstand) with the microfiber cloth to remove all fingerprints.

Preliminary Requirements

Important

Be sure to follow all special (bolded) notes, cautions, & warnings in each process section.

Required Tools and Components

  • Tools:

    • 3IP (Torx-plus) driver
    • Anti-static wrist strap (1 MOhm resistance)
    • Soft ESD safe mat
    • Microfiber / lint free cloth
    • Isopropyl alcohol dispenser bottle (use 91% or greater IPA)
    • Cotton swab
    • USB drive with Surface Diagnostic Toolkit
    • Spudger

  • Components:

Prerequisite Steps

Procedure - Removal (Surflink)

  1. Remove T2 shield – Carefully remove the T2 shield lid to expose the board-to-board connector of the display FPC. Disconnect and remove the display FPC from the device.

    Diagram of T2 shield lid being lifted to expose display FPC connector for removal.

  2. Disconnect cable from motherboard – Before disengaging connector, remove tape using a spudger. Use a spudger to release locking bar and disconnect Surflink connector from motherboard. Use a plastic spudger to disengage the cable from the connector. Gently peel the Surflink cable up to release it from the unit.

Important

When removing the cable, note there's light adhesive under the cable. Once removed, clean the surface with an IPA wipe.

Screenshot that shows Surflink cable latch released and cable peeling from light adhesive.

  1. Screw removal – Use a 3IP (Torx-plus) driver to remove the Surflink screws.

Caution

The Surflink cable is magnetized. Be careful to not let the screws stick to it during screw removal.

Diagram of Torx-plus driver removing Surflink screws while avoiding magnetized cable.

  1. Surflink removal – Gently peel up the Surflink from the chassis. Take extra care not to damage the fan under the Surflink.

Procedure - Installation (Surflink)

  1. Install screws – Install new Surflink into chassis. Ensure alignment by confirming the through holes on the connector are aligned with the corresponding screw bosses in the chassis. Use a 3IP (Torx-plus) driver to install the Surflink screws until they're snug and seated, and then turn another 45 degrees (1/8 turn) or until screws are fully fastened. Refer to the illustration for screw locations.

Caution

The Surflink cable is magnetized. Be careful to not let the screws stick to it during screw installation.

Screenshot that shows Surflink aligned with chassis screw bosses before fastening.

  1. Connect cable to motherboard – Connect Surflink cable to the motherboard. Press down on the locking buckle to secure the connector. Apply tape over the retention latch after connecting and securing cable.

    Diagram of Surflink cable seated in motherboard connector with latch pressed and retention tape applied.

  2. Reassemble display FPC – Connect the display FPC to the motherboard. Use the printed text to identify the side that will connect to the motherboard.

    Screenshot that shows display FPC oriented by printed text and inserted into motherboard.

  3. Install new display FPC Shield – Use a new display FPC shield lid and install it over the motherboard shield fence. Press down along the perimeter to ensure it's secured in place.

    Diagram of new display FPC shield lid being pressed along perimeter to snap into place.

  4. Install Display – Install the display as detailed in the Procedure – Installation (Display)..

  5. Install rSSD – Install the rSSD as detailed in the Procedure – Installation (rSSD).

  6. Run SDT – Power on device and connect USB drive with SDT Configuration Files. Run SDT to ensure all device features and functions operate as expected.

Thermal Module Replacement Process

Preliminary Requirements

Important

Be sure to follow all special (bolded) notes, cautions, & warnings in each process section.

Required Tools and Components

  • Tools:

    • 3IP (Torx-plus) driver
    • Anti-static wrist strap (1 MOhm resistance)
    • Soft ESD safe mat
    • Microfiber / lint free cloth
    • Isopropyl alcohol dispenser bottle (use 91% or greater IPA)
    • Cotton swabs
    • USB drive with Surface Diagnostic Toolkit
    • Spudger
    • Plastic tweezers

  • Components:

    • Thermal Module (Refer to Illustrated Service Parts List)
    • SOC Screws (M1196939-001) Qty. 4
    • Heat Spreader Screws (M1182860) Qty. 2
    • Center Screws (MM1182877-001) Qty. 2
    • Thermal Putty (M1019757-006) Qty. 1

Prerequisite Steps

Procedure - Removal (Thermal Module)

  1. Remove T1 Shield Lid – Insert a pair of plastic tweezers or spudger near the bottom right corner of the shield to lift the lid and remove.

    Screenshot that shows spudger lifting T1 shield lid at bottom right corner.

  2. Screw removal – Use a 3IP (Torx-plus) driver to remove the 8 screws securing the thermal module to the motherboard.

    Diagram of eight thermal module screw positions being removed with driver.

  3. Release the TIM from the motherboard and remove – Using a plastic spudger apply light pressure to the edges of the THM copper shield on the motherboard as pictured. Carefully lift thermal module from the chassis. Note that shield spring gasket might also come off with the thermal module.

Caution

Place spudger between the heat pipe and shield to not cause damage to the motherboard.

Screenshot that shows careful prying at copper shield edges to release thermal interface material.

  1. Clean TIM from processor – Using a plastic spudger, scrape TIM from SoC area. Use IPA and cotton swab to clean residual TIM from SoC.

    Diagram of scraping old TIM then cleaning SoC area with IPA swab.

Procedure - Installation (Thermal Module)

Warning

Don't reuse the old thermal module when carrying out any repairs. A new thermal module must be used for each repair.

  1. Spring gasket placement – If the original gasket appears damaged replace it with a new spring gasket. Ensure the spring gasket is correctly placed over the motherboard, then center and align the thermal module to the spring gasket.

    Screenshot that shows spring gasket placed over motherboard awaiting thermal module.

  2. Apply thermal putty – Using the provided syringe, dispense the equivalent of one tick marking of the syringe onto the locations marked 1. Install shield over blue highlighted area. Dispense the equivalent of two tick markings on the syringe to the locations marked 2.

    Diagram of thermal putty syringe applying one tick and two tick amounts to marked zones.

  3. Align thermal module with chassis – Locate the right heat pipe onto the corresponding alignment pin on the bucket. The left alignment feature can also be found on the bucket and must be aligned with the alignment slot on the left heat pipe.

    Screenshot that shows alignment of right and left heat pipes with chassis pins and slots.

  4. Install thermal module – Use a 3IP (Torx-plus) driver to install the 8 screws until snug and seated, and then turn another 45 degrees (1/8 turn) or until fully fastened. Refer to the illustration for screw locations and part numbers.

Warning

The thermal module is fragile. Take extra care to not bend or twist the thermal module. If any part of the thermal module or its heat pipes are bent, then the whole module must be replaced.

Diagram of eight thermal module screw locations with identifying part numbers.

  1. Install Surflink – Install the Surflink as detailed in the Procedure – Installation (Surflink).

  2. Install Display – Install the display as detailed in the Procedure – Installation (Display).

  3. Install rSSD – Install the rSSD as detailed in the Procedure – Installation (rSSD).

  4. Run SDT – Run SDT to ensure all device features and functions operate as expected.

Battery Replacement Process

Preliminary Requirements Required Tools and Components

  • Tools:

    • 3IP (Torx-plus) driver
    • Anti-static wrist strap (1 MOhm resistance)
    • Soft ESD safe mat
    • Microfiber / lint free cloth
    • Gloves
    • Safety Glasses
    • Bucket of Sand (1 gallon)
    • Clean, dry, untreated sand (0.5 gallons)
    • Isopropyl alcohol dispenser bottle (use 91% or greater IPA)
    • Cotton swab
    • USB drive with Surface Diagnostic Toolkit
    • Spudger
    • Plastic tweezers

  • Components:

Prerequisite Steps

Procedure - Removal (Battery)

Warning

It's highly recommended that before handling battery the operator should remove any personal jewelry, wear gloves and safety glasses, and have a bucket of sand prepared in case of any battery event.

Warning

In case of battery event submerge entire device sand in. Don't attempt to pick up device.

  1. Disconnect battery connector – Using a plastic spudger, disconnect the battery connector from the motherboard.

    Screenshot that shows spudger lifting battery connector straight up from motherboard.

  2. Remove Coax Cable shield – Carefully remove the shield lid covering the bottom coax cables with a pair of tweezers. Then using a plastic spudger, carefully lift the right two from the motherboard.

    Diagram of coax cable shield lid being removed and two right coax cables lifted off.

  3. Remove Battery Screws – Use a 3IP driver to remove the 7 screws from the Battery Frame, and 2 center PCM screws as highlighted in red. For the top right screws, use a plastic spudger to move 3 coax cables to expose the screws and avoid damaging the cables during removal.

    Screenshot that shows battery frame with seven frame screws and two PCM screws highlighted.

  4. Lift out the battery – Using two gloved hands, grasp the battery by the frame on both sides as shown and gently lift the battery out of the chassis. Set battery on a clean, flat surface.

Warning

Only handle battery by plastic frame. Bending, twisting, or impacting battery might damage the battery, damage the device, and/or result in severe personal injury or property damage. Always use two hands when handling the battery.

Important

Place the battery in a location where it can't be accidentally contacted or damaged. When replacing the battery dispose of the old battery according to local laws.

Diagram of two gloved hands lifting battery by plastic frame evenly from chassis.

Procedure - Installation (Battery)

Important

Don't reuse the old battery when performing repairs. Always use a new battery when the old battery has been removed from the device.

  1. Pre-installation device inspection – Check the chassis for any loose articles that might be present.
    1. Check and remove any foreign object that the magnets might have attracted.
    2. Pay special attention to the magnetized areas around the bucket edge.
    3. Verify all removed screws are accounted for and haven't been misplaced inside the device
    4. Loose screws should never be stored on the magnetic areas of the bucket.

Warning

Verify the battery’s condition. Devices exhibiting battery issues as outlined in the Battery Inspection Process require whole unit replacement.

  1. Opening the battery packaging – Open the Battery Box and remove the foil pouch. Using both hands, peel open the foil pouch by pulling on the dotted line along the right side, as shown. Remove the contents from the pouch.

Warning

Don't use scissors or other sharp objects to open the pouch.

Screenshot that shows foil pouch being peeled open along dotted line to access new battery.

  1. Remove the Foam Lid – Remove the foam lid to reveal the replacement battery

Warning

Only handle the new battery with the plastic loops that come attached to the new battery. Bending, twisting, or impacting battery might damage the battery, damage the device, and/or result in severe personal injury or property damage. Always use two hands when handling the battery.

Warning

Don't remove or peel the battery handling liner until the battery has been assembled in the device.

Diagram of foam lid removed revealing protected replacement battery inside packaging.

  1. Insert new battery – Check area under battery for any loose screws/debris before installing new battery into the chassis. Using the attached loops carefully install the new battery into the device.

Caution

If battery is dented or punctured during installation, discard the battery and use a new battery pack.

Screenshot that shows careful insertion of new battery using side loops into clear chassis area.

  1. Install Battery Screws – Use a 3IP (Torx-plus) driver to install the 7 screws around the battery frame, and 2 center PCM screws as highlighted. For the top right screws, use a plastic spudger to move 3 coax cables to expose the screw holes and avoid damaging the cables during installation. Turn screws until finger tight then tighten by another 1/8 turn (45-degrees) or until fully fastened.

Caution

Don't overtighten screws on battery or battery frame. If frame is cracked battery must not be used.

Caution

Exercise caution when fastening to ensure cables aren't pinched during the operation.

Diagram of driver tightening seven frame screws and two center PCM screws around battery.

  1. Remove liner – After all screws have been seated, hold one of the tabs on the right or left of the Battery liner to peel the Handling Liner away from the Battery Pack. While working on other components, apply the Battery protective cover to ensure the Battery Pack is protected during the rest of the reassembly steps.

  2. Install coax cable and shield – Carefully align and install the right two coax cables back onto the motherboard ensuring that the stripped portion of the wire makes good contact with the metallic foam. Place the shield lid covering the bottom coax cables with a pair of tweezers and press down to snap into place.

    Screenshot that shows coax cables reattached and shield lid snapped back over bottom connectors.

  3. Connect battery connector – Connect battery connector to motherboard by aligning the connector and gently pressing it down with your finger. There should be a small audible snap as you press down lightly.

Warning

Don't apply too much pressure to the connector. Too much pressure can damage the motherboard or the battery connector.

Diagram of battery connector fully seated after gentle downward press producing audible snap.

  1. Install Thermal Module – Install the thermal module as detailed in the Procedure – Installation (Thermal Module)

  2. Install Surflink – Install the Surflink as detailed in the Procedure – Installation (Surflink).

  3. Install Display – Install the display as detailed in the Procedure – Installation (Display).

  4. Install rSSD – Install the rSSD as detailed in the Procedure – Installation (rSSD).

  5. New Battery Charging – New batteries are shipped and stored at low states of charge in compliance with shipping regulations. They should be charged up to at least 50%. This step takes between 20 minutes and 1 hour and is needed to validate full functionality of the new battery. Carefully place the device right-side up. Open device, connect the power supply, and power it on.

  6. New Battery Authentication – After charging the new battery to at least 50%, ensure new battery reads as authenticated in the Battery Repair (Validation) workflow in SDT. If the battery shows inauthentic run the SDT Battery Repair (Validation) workflow in its entirety.

    1. Connect the SDT Configuration USB drive.
    2. Run the SDT Battery Repair (Validation) to ensure battery is properly authenticated and all features and functions operate as expected.
    3. Power off at completion of tests. Remove SDT Configuration Files USB drive and power supply.
    4. If no further repairs are required proceed to final steps.

Important

Battery authentication requires a stable internet connection. If any battery steps fail retry with a new internet connection. If failures continue reach out to Microsoft Support.

  1. Run SDT – Power on device and connect USB drive with SDT Configuration Files. Run all SDT diagnostics tests to ensure all device features and functions operate as expected.

Button Replacement Process

Preliminary Requirements Required Tools and Components

  • Tools:

    • 3IP (Torx-plus) driver
    • Anti-static wrist strap (1 MOhm resistance)
    • Soft ESD safe mat
    • Microfiber / lint free cloth
    • Isopropyl alcohol dispenser bottle (use 91% or greater IPA)
    • USB drive with Surface Diagnostic Toolkit
    • Spudger
    • Plastic tweezers

  • Components:

Prerequisite Steps

Procedure - Removal (Buttons)

  1. Remove foam – Use your fingers to remove the foam on the button board.

    Screenshot that shows fingers lifting foam from button board to expose screws.

  2. Screw removal – Remove the metallic foam from the top of the unit, then remove the two marked screws using a 3IP (Torx-plus) driver and lift the button PCB out of the chassis.

    Diagram of two marked button PCB screws being removed after metallic foam lift.

  3. Remove button clips – Using a plastic spudger or a pair of tweezers, get under the edge of the button clip and lift them up till the clip pops out.

Important

When prying out the buttons, make sure you secure them with your finger as they'll eject.

Screenshot that shows spudger lifting edge of button clip while finger secures button.

  1. Remove buttons – Using a plastic spudger or a pair of tweezers, push on the button posts to remove the buttons from the chassis.

    Diagram of tweezers pushing on button posts to release buttons from chassis.

Procedure - Installation (Buttons)

  1. Insert buttons – Using your fingers, insert the button posts in the chassis.
  2. Install button clips – Using a plastic spudger or a pair of tweezers, align the button clips with the posts and press down with your fingers until they click into place.

Important

The button clips have rubber pads on them. The rubber pads must face towards the exterior of the chassis when installed.

Screenshot that shows installed button clips with rubber pads oriented to exterior.

  1. Install button PCB – Install the button PCB by aligning the screw holes with the posts in the chassis.

  2. Install screws – Using a 3IP (Torx-plus) driver install the two screws marked, turning each screw until finger tight then tightening by another 1/8 turn (45-degrees).

    Diagram of driver tightening two button PCB screws to secure board in chassis.

  3. Install foam – Use your fingers to install the foam on the button board, starting from the left side and maintaining alignment within the enclosure.

  4. Install Display – Install the display as detailed in the Procedure – Installation (Display).

  5. Install rSSD – Install the rSSD as detailed in the Procedure – Installation (rSSD).

  6. Run SDT – Power on device and connect USB drive with SDT Configuration Files. Run SDT to ensure all device features and functions operate as expected.

Speaker Replacement Process

Preliminary Requirements Required Tools and Components

  • Tools:

    • 3IP (Torx-plus) driver
    • Anti-static wrist strap (1 MOhm resistance)
    • Soft ESD safe mat
    • Microfiber / lint free cloth
    • Isopropyl alcohol dispenser bottle (use 91% or greater IPA)
    • Cotton swab
    • USB drive with Surface Diagnostic Toolkit
    • Spudger
    • Plastic tweezers

  • Components:

Prerequisite Steps

Procedure - Removal (Speaker)

  1. Remove screws from left speaker – Using a 3IP (Torx-plus) driver remove the three marked screws from the left speaker and lift out of chassis.

    Screenshot that shows removal of three left speaker screws before lifting speaker.

  2. Remove screws from right speaker – Using a 3IP (Torx-plus) driver remove the two marked screws from the right speaker and lift out of chassis.

    Diagram of two right speaker screws being removed before speaker extraction.

Procedure - Installation (Speaker)

  1. Insert left speaker – Place left speaker into chassis making sure to align screw holes on the speaker with holes in chassis. Using a 3IP (Torx-plus) driver install the three screws marked, turning each screw until finger tight then tightening by another 1/8 turn (45-degrees).

    Screenshot that shows left speaker positioned and three screws tightened to secure it.

  2. Install right speaker – Place right speaker into chassis making sure to align screw holes on the speaker with holes in chassis. Using a 3IP (Torx-plus) driver install the two screws marked, turning each screw until finger tight then tightening by another 1/8 turn (45-degrees).

    Diagram of right speaker installed with two screws tightened to specified torque.

  3. Install thermal module – Install the thermal module as detailed in the Procedure – Installation (Thermal Module)

  4. Install Surflink – Install the Surflink as detailed in the Procedure – Installation (Surflink).

  5. Install display – Install the display as detailed in the Procedure – Installation (Display).

  6. Install rSSD – Install the rSSD as detailed in the Procedure – Installation (rSSD).

  7. Run SDT – Power on device and connect USB drive with SDT Configuration Files. Run SDT to ensure all device features and functions operate as expected.

Camera Deck Replacement Process

Preliminary Requirements

  • Tools:

    • 3IP (Torx-plus) driver
    • Anti-static wrist strap (1 MOhm resistance)
    • Soft ESD safe mat
    • Microfiber / lint free cloth
    • Isopropyl alcohol dispenser bottle (use 91% or greater IPA)
    • Cotton swab
    • USB drive with Surface Diagnostic Toolkit
    • Spudger
    • Plastic tweezers

  • Components:

Prerequisite Steps

Procedure - Removal (Camera Deck)

  1. Remove foam – Use your fingers to remove the foam to uncover components that will be removed in the following steps.

    Screenshot that shows foam being lifted away to expose camera deck connectors.

  2. Remove connector shielding – Using a pair of tweezers or a plastic spudger lift the corner of the shielding for the camera deck and peel off.

    Diagram of tweezers peeling corner of camera deck shielding for removal.

  3. Disconnect camera deck – Disconnect the three FPCs for the camera deck using a plastic spudger.

    Screenshot that shows spudger disconnecting three camera deck FPC connectors.

  4. Remove the camera deck screws – Using a 3IP (Torx-plus) driver remove the 4 marked screws on the camera deck. Lift the deck out of the chassis and set aside.

    Diagram of removal of four camera deck screws before lifting assembly.

Procedure - Installation (Camera Deck)

  1. Install camera deck screws – Place camera deck over front camera and secure in place using a 3IP (Torx- plus) driver and 4 screws. Tighten each screw until snug then turn another 45-degrees (1/8 turn) or until fully fastened.

    Screenshot that shows camera deck seated and four screws tightened evenly.

  2. Connect FPC’s – Connect the three FPCs for the camera deck to the motherboard by aligning to the motherboard and pressing down with your finger.

    Diagram of three camera deck FPCs being pressed into motherboard connectors.

  3. Install connector shielding – Using a pair of tweezers align the corner of the shielding for the camera deck and push down on the edges with your finger to snap in place.

    Screenshot that shows shielding aligned and edges pressed to snap over camera deck.

  4. Install foam – Use your fingers to install the foam onto the shield fence, starting from the left side and maintaining alignment within the enclosure.

  5. Install Thermal Module – Install the thermal module as detailed in the Procedure – Installation (Thermal Module)

  6. Install Surflink – Install the Surflink as detailed in the Procedure – Installation (Surflink).

  7. Install Display – Install the display as detailed in the Procedure – Installation (Display).

  8. Install rSSD – Install the rSSD as detailed in the Procedure – Installation (rSSD).

  9. Run SDT – Power on device and connect USB drive with SDT Configuration Files. Run SDT to ensure all device features and functions operate as expected.

Front Camera Replacement Process

Preliminary Requirements Required Tools and Components

  • Tools:
    • 3IP (Torx-plus) driver
    • Anti-static wrist strap (1 MOhm resistance)
    • Soft ESD safe mat
    • Microfiber / lint free cloth
    • Isopropyl alcohol dispenser bottle (use 91% or greater IPA)
    • Cotton swab
    • USB drive with Surface Diagnostic Toolkit
    • Spudger
    • Plastic tweezers
  • Components:

Prerequisite Steps

Procedure - Removal (Front Camera)

  1. Disconnect front camera connector – Disconnect the FPC for the front camera using a plastic spudger.

    Diagram of spudger disconnecting front camera FPC from motherboard.

  2. Remove front camera – Using a plastic spudger lift out the front camera.

Important

The front camera has a conductive adhesive on the back. It might take some force to remove.

Screenshot that shows front camera being lifted despite conductive adhesive resistance.

  1. Clean PSA residue – Using IPA and a cotton swab, clean any residual adhesive material from the chassis.

    Diagram of IPA swab cleaning residual adhesive where front camera was seated.

Procedure - Installation (Front Camera)

  1. Install front camera – Using your fingers gently place front camera on aligning posts and snap FPC into motherboard. Clean lens with microfiber cloth.

    Screenshot that shows front camera aligned on posts and FPC snapped into place.

  2. Connect camera connectors – Connect the three FPCs for the WiFi deck and the one for the front camera.

    Diagram of multiple FPC connectors including front camera being pressed down.

  3. Clean camera – Using a microfiber cloth, clean the lens of the front camera.

  4. Install Camera Deck – Install the camera deck as detailed in the Procedure – Installation (Camera Deck)

  5. Install Thermal Module – Install the thermal module as detailed in the Procedure – Installation (Thermal Module).

  6. Install Surflink – Install the Surflink as detailed in the Procedure – Installation (Surflink).

  7. Install Display – Install the display as detailed in the Procedure – Installation (Display).

  8. Install rSSD – Install the rSSD as detailed in the Procedure – Installation (rSSD).

  9. Run SDT – Power on device and connect USB drive with SDT Configuration Files. Run SDT to ensure all device features and functions operate as expected.

Rear Camera Replacement Process

Preliminary Requirements Required Tools and Components

  • Tools:

    • 3IP (Torx-plus) driver
    • Anti-static wrist strap (1 MOhm resistance)
    • Soft ESD safe mat
    • Microfiber / lint free cloth
    • Isopropyl alcohol dispenser bottle (use 91% or greater IPA)
    • Cotton swab
    • USB drive with Surface Diagnostic Toolkit
    • Spudger
    • Plastic tweezers

  • Components:

Prerequisite Steps

Procedure - Removal (Rear Camera)

  1. Disconnect rear camera FPC – Disconnect the connector for the rear camera using a plastic spudger.

    Screenshot that shows spudger disconnecting rear camera FPC from motherboard.

  2. Remove rear camera – Using a 3IP (Torx-plus) driver remove the two screws securing the camera to the chassis. Then, using a spudger, lift out the rear camera.

    Diagram of driver removing two rear camera screws before lifting camera.

Procedure - Installation (Rear Camera)

  1. Install rear camera – Clean lens with microfiber cloth. Then, using your fingers, gently place rear camera in the chassis. Using a 3IP (Torx-plus) driver tighten both screws until snug then turn another 45-degrees (1/8 turn) or until fully fastened.

  2. Connect rear camera – Connect the rear camera FPC to the motherboard.

    Screenshot that shows rear camera FPC reconnected after camera secured.

  3. Install Camera Deck – Install the camera deck as detailed in the Procedure – Installation (Camera Deck)

  4. Install Thermal Module – Install the thermal module as detailed in the Procedure – Installation (Thermal Module)

  5. Install Surflink – Install the Surflink as detailed in the Procedure – Installation (Surflink).

  6. Install Display – Install the display as detailed in the Procedure – Installation (Display).

  7. Install rSSD – Install the rSSD as detailed in the Procedure – Installation (rSSD).

  8. Run SDT – Power on device and connect USB drive with SDT Configuration Files. Run SDT to ensure all device features and functions operate as expected. If no further repairs are required proceed to final steps.

Motherboard Replacement Process

Preliminary Requirements

  • Tools:

    • 3IP (Torx-plus) driver
    • Anti-static wrist strap (1 MOhm resistance)
    • Soft ESD safe mat
    • Microfiber / lint free cloth
    • Isopropyl alcohol dispenser bottle (use 91% or greater IPA)
    • Cotton swab
    • USB drive with Surface Diagnostic Toolkit
    • Spudger
    • Plastic tweezers
    • IPEX MHF 4L Tool (MHF 4L 90609-0001)
    • IPEX MHF 5 Tool (MHF 5 90612-0001)

  • Components:

Prerequisite Steps

  • Prep Device – Device must be set in Display Replacement Mode before removing a faulty display.

  1. Connect software tools USB drive – Use SDT to USB connector on device under repair.

  2. Connect power supply to device.

  3. Power on device – Depress the power button on the side of the device.

  4. Run software tool – At the device OS, use Windows Explorer, navigate to USB drive and run:

    SDT – Select Repair setup and validation. Run the Touch Display Setup. At the end of the tool process device powers down.

Important

This step must be conducted on the device successfully before removal of a faulty display. Ensure light levels in the work area remain consistent during the touch display setup process.

Procedure - Removal (Motherboard)

  1. Remove antenna shields – Using a pair of tweezers, remove the highlighted antenna shields from the motherboard.

    Diagram of antenna shields highlighted for removal from motherboard.

  2. Disconnect antennas – Using an IPEX tool remove the highlighted coaxial cables from the motherboard.

    Screenshot that shows IPEX tool lifting coaxial antenna cables off connectors.

  3. Remove screws – Using a 3IP (Torx-plus) driver remove the 9 screws securing the motherboard in the chassis.

    Diagram of nine motherboard screw positions being removed.

  4. Disconnect FPC’s – Using a plastic spudger remove the three FPCs connected to the motherboard. One on the upper right, one on the bottom right, and one on the bottom left.

    Screenshot that shows three FPC connectors at upper right, bottom right, and bottom left being disconnected.

  5. Remove the left WiFi antenna – Using a 3IP (Torx-plus) driver remove the 3 screws from the upper left antenna. Lift the antenna board out of the chassis.

    Diagram of removal of three upper left WiFi antenna screws before lifting board.

  6. Remove motherboard – Using two hands remove motherboard from chassis.

    Screenshot that shows two-handed lift removing motherboard from chassis.

Procedure - Installation (Motherboard)

  1. Install motherboard – Using two hands align screw holes on motherboard with the chassis and place motherboard in the chassis, first aligning the USB connector into the opening and then lowering into the screw posts in the chassis.

    Diagram of motherboard being aligned with USB connector opening then lowered onto posts.

  2. Install screws – Using a 3IP (Torx-plus) driver install the 9 screws marked, turning each screw until finger tight then tightening by another 1/8 turn (45-degrees) or until fully fastened.

    Screenshot that shows driver tightening nine motherboard screws to secure board.

  3. Install left WiFi antenna – Place the antenna board in the chassis making sure that the antennas touch the copper pads on the side of the PCB. Using a 3IP (Torx-plus) driver install the 3 screws securing the antenna board to the chassis. Turn each screw until finger tight then tighten by another 1/8 turn (45-degrees) or until fully fastened.

    Diagram of left WiFi antenna seated with three screws being installed.

  4. Connect FPC’s – Using a plastic spudger align and press in the three FPCs connected to the motherboard. One on the upper right, one on the bottom right, and one on the bottom left.

    Screenshot that shows three FPCs reconnected at upper right, bottom right, and bottom left.

  5. Connect antennas – Carefully align the coaxial cables with their connectors on the motherboard and gently press in using an IPEX tool.

Important

Each coaxial cable must go back to the same location it was removed from. The wires should be long enough to return to their original position.

Diagram of coaxial antenna cables being pressed into their original motherboard connectors.

  1. Install antenna shields – Using a pair of tweezers, align the highlighted antenna shields on the motherboard, then press each one down using a finger.

    Screenshot that shows antenna shields aligned and pressed down to snap onto motherboard.

  2. Install Thermal Module – Install the thermal module as detailed in the Procedure – Installation (Thermal Module)

  3. Install Surflink – Install the Surflink as detailed in the Procedure – Installation (Surflink).

  4. Install Display – Install the display as detailed in the Procedure – Installation (Display).

  5. Install rSSD – Install the rSSD as detailed in the Procedure – Installation (rSSD).

  6. Run SDT – Power on device and connect USB drive with SDT Configuration Files. Run SDT to ensure all device features and functions operate as expected. If no further repairs are required proceed to final steps.

  7. Battery Authentication – Authenticate new battery as detailed in step 14 on Procedure – Installation (Battery).

Chassis Replacement Process

Preliminary Requirements Required Tools and Components

  • Tools:

    • 3IP (Torx-plus) driver
    • Anti-static wrist strap (1 MOhm resistance)
    • Soft ESD safe mat
    • Microfiber / lint free cloth
    • Isopropyl alcohol dispenser bottle (use 91% or greater IPA)
    • Cotton swab
    • USB drive with Surface Diagnostic Toolkit
    • Spudger
    • Plastic tweezers

  • Components:

Prerequisite Steps

Important

The serial number for this device model is located on its original cover. To keep track of the device’s serial number, record it using waterproof ink on a sticker or label and apply the sticker or label to an easily accessible area on the device exterior. The serial number can't be added permanently to a replacement part. Microsoft might have provided a label for this use in the replacement part’s packaging.

Procedure - Removal (Chassis)

  1. Prepare parts – Follow all removal steps in the Prerequisite Steps section of this chapter.

Procedure - Installation (Chassis)

  1. Remove tape – Remove tape used to retain the Coaxial Cables.
  2. Remove the left WiFi antenna – Using a 3IP (Torx-plus) driver remove the 3 screws from the upper left antenna. Lift the antenna board out of the chassis.

Important

Retain the screws and hardware removed during this step. They need to be reused during reassembly.

Diagram of upper left WiFi antenna being removed again during chassis installation sequence.

  1. Install Motherboard – Install the motherboard as detailed in the Procedure – Installation (Motherboard).
  2. Install Rear Camera – Install the Surflink as detailed in the Procedure – Installation (Rear Camera).
  3. Install Front Camera – Install the Surflink as detailed in the Procedure – Installation (Front Camera).
  4. Install Camera Deck – Install the Surflink as detailed in the Procedure – Installation (Camera Deck)
  5. Install Speakers – Install the Surflink as detailed in the Procedure – Installation (Speakers)
  6. Install Battery – Install the new battery as detailed in the Procedure – Installation (Battery)
  7. Install Thermal Module – Install the thermal module as detailed in the Procedure – Installation (Thermal Module)
  8. Install Surflink – Install the Surflink as detailed in the Procedure – Installation (Surflink).
  9. Install Display – Install the display as detailed in the Procedure – Installation (Display).
  10. Install rSSD – Install the rSSD as detailed in the Procedure – Installation (rSSD).
  11. Run SDT – Power on device and connect USB drive with SDT Configuration Files. Run SDT to ensure all device features and functions operate as expected.
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