Describe the foundations of Dynamics 365 customer engagement apps
Beginner
Business User
Support Engineer
Student
Functional Consultant
Business Owner
Dynamics 365
Customer Engagement apps
Dynamics 365 Contact Center
Customer Service
Customer Insights - Data
Explore Dynamics 365 customer engagement apps to understand their features, integration capabilities, and tools for better customer interaction.
Learning objectives
After completing this module, you will be able to:
- Describe what the different customer engagement applications are and how they work.
- Describe how different applications can be used together as part of a broader solution.
- Navigate the different Dynamics 365 customer engagement applications.
- Manage and create activities with the Timeline functionality.
- Describe capabilities of Copilot and the importance of prompting in Dynamics.
Prerequisites
- None