Summary

In this module, we explored the onsite service capabilities that are available in Dynamics 365 Field Service, which helps organizations deliver onsite services and efficiently manage mobile workforces. Key benefits highlighted include increased operational efficiency, improved customer satisfaction, and a wide range of capabilities that support field service operations.

Throughout this module, you:

• Learned what field service is and its importance

• Explored the typical field service lifecycle

• Examined the work order lifecycle in detail

• Explored the resource management, and scheduling capabilities available

• Examined using the Field Service mobile application.

References

• Website

• Dynamics 365 Blog

• Documentation

• Dynamics 365 Community

• Resources

• Overview

For further study

• Manage work orders in Dynamics 365 Field Service

• Add inspections to work orders

• Get started with the Field Service mobile app

• Work with Field Service in Outlook

• Create work orders in Outlook using AI

• Single Resource Optimization