Summary

Store Operations Agent in Copilot Studio is a low-code, AI-driven solution aimed at boosting the efficiency of retail frontline workers by integrating key business knowledge sources. It simplifies access to store policies, product inventory, and shipping statuses, allowing for quicker responses to customer inquiries. By supporting custom data sources and enterprise integration, Store Operations Agent in Copilot Studio helps employees manage orders, track inventory, and resolve customer issues by using natural language.

Contoso Retail's subsidiary, Fabrikam, is testing this solution through Microsoft Teams to enhance store operations, improve customer service, and increase staff productivity by seamlessly integrating with existing systems.