Can't create Astro resources in Azure

This article helps you resolve common issues that you might encounter when you try to create Astro resources in Microsoft Azure. These issues include permission errors and missing user profile information.

Prerequisites

• You must have Owner access on the Azure subscription to set up Astro integration.
• Your user profile in Azure must contain all required business information.

Symptoms

• When you try to create an Astro resource, you receive an error message that states that you're not a subscription owner.
• You can't create an Astro resource because of missing details in your user profile.

Cause 1: Not a subscription owner

Only users who have Owner access on the Azure subscription can set up the Astro integration.

Solution 1

1. Verify your access level on the Azure subscription.
2. If you don't have Owner access, ask your Azure administrator to grant you the required permissions before you start the integration setup.

Cause 2: Missing details in user profile

Your user profile has to be updated to include key business information for Astro resource creation.

Solution 2

1. In the Azure portal, select Users, and complete the required details.
2. In the user information screen, search for your username.
3. Edit UserInformation to complete all required fields.

Additional troubleshooting

• If the deployment process takes more than three hours to complete, contact support.
• If the deployment fails and the Astro resource has a status of Failed, delete the resource. Then, try again to create the resource.
• If you receive a "DeploymentFailed" error message, check the status of your Azure subscription. Make sure that it isn't suspended and has no billing issues.

Third-party contact disclaimer

Microsoft provides third-party contact information to help you find additional information about this topic. This contact information may change without notice. Microsoft does not guarantee the accuracy of third-party contact information.

Contact us for help

If you have questions, you can ask Azure community support. You can also submit product feedback to Azure feedback community.