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The AGENT_SESSION_EVENT enum describes agent session events. The ITAgentSessionEvent::get_Event method returns a member of this enum to indicate the type of agent session event that occurred.
Syntax
typedef enum AGENT_SESSION_EVENT {
ASE_NEW_SESSION = 0,
ASE_NOT_READY,
ASE_READY,
ASE_BUSY,
ASE_WRAPUP,
ASE_END
} ;
Constants
ASE_NEW_SESSIONValue: 0 A new agent session has been created. |
ASE_NOT_READYThe agent is unable to handle calls for this session. |
ASE_READYThe agent is able to handle calls for this session. |
ASE_BUSYThe agent is active in this session handling an ACD call. |
ASE_WRAPUPThe agent is active in this session handling the wrap-up of an ACD call. |
ASE_ENDThe session has completed. |
Requirements
| Requirement | Value |
|---|---|
| Header | tapi3cc.h (include Tapi3.h) |