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The AGENT_STATE enum is used by the ITAgent::put_State and ITAgent::get_State methods to describe the agent state.
Syntax
typedef enum AGENT_STATE {
AS_NOT_READY = 0,
AS_READY,
AS_BUSY_ACD,
AS_BUSY_INCOMING,
AS_BUSY_OUTGOING,
AS_UNKNOWN
} ;
Constants
AS_NOT_READYValue: 0 Agent is not ready |
AS_READYAgent is ready |
AS_BUSY_ACDAgent is busy with an ACD call. |
AS_BUSY_INCOMINGAgent has a call incoming. |
AS_BUSY_OUTGOINGAgent has a call that is outgoing. |
AS_UNKNOWNAgent state unknown. |
Requirements
| Requirement | Value |
|---|---|
| Header | tapi3cc.h (include Tapi3.h) |