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Hello,
I’m a student and I’m experiencing a recurring issue with my laptop that I can’t figure out.
Randomly, the screen goes black and Windows displays a message saying it ran into a problem and needs to restart. Sometimes the system freezes completely and I have to force a restart using the power button, and other times the laptop just shuts down by itself.
In Event Viewer, I see the following error:
The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 A dump was saved in: C:\Windows\Minidump\121825-19593-01.dmp Report ID: fa508bbb-df59-4143-b35c-94f182193e3d
The file 121825-19593-01.dmp is present in that directory.
If anyone has suggestions on what could be causing this or how to troubleshoot it, I would really appreciate the help. The laptop is still under warranty, so I’d also like to know if sending it back for repair would be the best option.
Thank you. Have a nice day
Hi. I'm David, and I'm happy to help you.
This behavior can occur for several reasons. It is necessary to investigate.
Please share the minidump files.
These files are in C:\Windows\Minidump.
Copy any files you have to your desktop and store them in a ZIP file. Then, upload the ZIP file to the cloud (OneDrive), choose to share it, and get the link.
Then, post the link to the ZIP file here so I can have a look.
I await your reply.
Hi David,
Thank you for your help. I’ve uploaded the ZIP file containing the minidump files to OneDrive.
Here is the link: https://1drv.ms/u/c/4e185209f7f2a6dc/IQDN67UbHHZiSoCGjRGKVawDAbp0A-_pJNlX4podHipYsrc?e=E1KwE3
Please let me know if you need anything else.
Thanks.
The minidump does not mention any driver, only a generic system file.
You only shared one minidump. Was this the only one available?
If you have more minidump files, share them. Sometimes, it may be necessary to analyze multiple minidumps to identify the cause of the problem.
I await your reply.
Hi David,
Sorry about that. I found additional minidump files and have uploaded all five of them in a new ZIP file.
Here is the link: https://1drv.ms/u/c/4e185209f7f2a6dc/IQAmtuoflBG7RoSnNRQw_GjVAX-g-yBie6oWUO0gGOPS8h8?e=G2znko
Please let me know if you need anything else.
Thanks.
These minidumps also do not mention any driver, only generic system files.
I suggest you use the Driver Verifier utility. This utility is used to force the system to show the driver causing the problem.
Before turning on Driver Verifier, I like to create a restore point just in case. I suggest doing the same.
https://support.microsoft.com/windows/system-protection-e9126e6e-fa64-4f5f-874d-9db90e57645a
Turn on Driver Verifier, let the system crash 3 times, then turn off Driver Verifier. Share the minidumps that the crashes created.
verifier, and press Enter;(Pay attention to the blue screen that is displayed. Sometimes, it may contain useful information.)
After the system crashes at least 3 times, follow the procedure below to disable the Driver Verifier.
cmd, right-click on Command Prompt and select Run as administrator.verifier /reset
verifier /bootmode resetonbootfail
If the system no longer starts due to BSOD caused by the Driver Verifier, start it in Safe Mode and perform the above procedure to disable Driver Verifier.
I await your reply.
Feel free to ask back any questions.
Hey David, how are you doing?
Sorry for replying a day later. I ran the things you suggested, but it still didn’t crash. What would you recommend next?
Ideally, you should use the computer with Driver Verifier enabled until the system crashes to see if we can get any clues as to what is causing the random crashes. But if you want, I can suggest a procedure that might help. However, disable Driver Verifier before performing the procedure and keep it disabled to avoid false positives.
I suggest doing the following:
Driver name: Chipset Driver
Version: 10.1.36.7
(Extract the ZIP file, double-click the file "SetupChipset" to run it, and follow the on-screen instructions to install the driver.)
Then, see if the system will work stably.
If the crash occurs again after doing this, please share the minidump it created.
Feel free to ask back any questions.
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