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Verifying Custom Domain in Entra ID fails. What now?

Gabriel Michels 0 Reputation points
2025-12-20T13:25:40.99+00:00

Hi folks,

Sorry if using the wrong tag. But impossible to find "Entra ID" here.

I have the same problem as described here in this thread:
https://learn.microsoft.com/en-us/answers/questions/1846473/why-wont-the-custom-domain-name-verify

Trying to verify a domain since days. nslookup is correct, the TXT record is correct yet it still can't be verified. I am using Namecheap as registrar where I configure the dns settings. Again, settings are correct.

Can anyone help ?

Cheers,
Gab

Microsoft Security | Microsoft Entra | Microsoft Entra ID
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  1. Q&A Assist
    2025-12-20T13:26:50.3966667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    If you're having trouble verifying your custom domain in Entra ID, here are some steps you can take:

    1. Wait at least an hour and try again: DNS records must propagate before you can verify the domain. This process can take an hour or more.
    2. Check the DNS record: Go back to your domain registrar (in your case, Namecheap) and ensure that the TXT record is correctly entered and matches the information provided in the Microsoft Entra admin center.
    3. Domain usage: Make sure that the domain name isn't already in use in another directory. A domain name can only be verified in one directory. If it's verified in another directory, you'll need to delete it from there first.
    4. Unmanaged Power BI tenants: If your users have activated Power BI and created an unmanaged tenant, you may need to take over management of that tenant using PowerShell.

    If you've checked all of these and are still having issues, consider reaching out to Microsoft support for further assistance.

    References:

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