I have an issue to log in to Azure portal

Question

I have an issue to log in to Azure portal

Valentin Glas 0

I use my private account for sandboxes, since I work on my azure certification. I tried to access portal, but I get this error:

Error message: interaction_required: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: fd5b3c4a-c182-4bfa-82ba-181d83a15100 Correlation ID: 019b3c13-3b8d-78b6-9669-f695333cec6a Timestamp: 2025-12-20 14:04:10Z

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Answer 1

Divyesh Govaerdhanan 10,250

Hi Valentin Glas,

Welcome to Microsoft Q&A,

The error indicates that your subscription has been blocked due to inactivity for more than 200 days.

If your subscription/tenant has been blocked due to inactivity for a long time, there’s only a short window of ~ 20 days where Microsoft Support can still restore it. After that, it may be permanently deleted.

Suppose you don’t have any important resources, or you have passed the 20 days after the inactivity in the old subscription/tenant. In that case, the easiest option is usually to create a new Azure subscription (or new tenant if needed) and continue using Azure there.

Please Upvote and accept the answer if it helps!!

Valentin Glas 0 Reputation points

2025-12-20T14:45:40.6966667+00:00

Hi @Divyesh Govaerdhanan I tried to create a new account and managed to fill in my personal details, but now I get this error:

Error code: interaction_required

Error message: interaction_required: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 820241db-9bbb-4438-ba20-6aee0dbc5400 Correlation ID: 019b3c37-eccf-7470-84ec-cec05c53eecc Timestamp: 2025-12-20 14:44:15Z
Divyesh Govaerdhanan 10,250 Reputation points

2025-12-20T15:06:00.81+00:00

Hi Valentin Glas,

The error suggests your sign-in is still being redirected to your old, inactive tenant. If you remember the new tenant/organization name you selected during creation, try signing in directly using:

https://portal.azure.com/<yourtenant>.onmicrosoft.com

If the new tenant was created successfully, this should take you into that tenant instead of the blocked one.

If you’re still redirected to the inactive tenant, try signing in with a different identity that isn’t associated with the blocked tenant (for example, a brand-new Microsoft account) and then create the Azure account/subscription again. Also, use an InPrivate/Incognito browser window to avoid cached tenant or directory selection.

Please Upvote and accept the thread as an answer if it helps!!

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I have an issue to log in to Azure portal

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