ServiceDesk Plus Cloud (versión preliminar)

ManageEngine ServiceDesk Plus Cloud es un departamento de soporte técnico completo compatible con ITIL con funcionalidades integradas de administración de recursos y proyectos.

Este conector está disponible en los siguientes productos y regiones:

Service	Class	Regions
Copilot Studio	Premium	Todas las regiones de Power Automate excepto las siguientes: - Gobierno de EE. UU. (GCC) - Gobierno de EE. UU. (GCC High) - China Cloud operado por 21Vianet - Departamento de Defensa de EE. UU. (DoD)
Aplicaciones lógicas	Estándar	Todas las regiones de Logic Apps excepto las siguientes: - Regiones de Azure Government - Regiones de Azure China - Departamento de Defensa de EE. UU. (DoD)
Power Apps	Premium	Todas las regiones de Power Apps excepto las siguientes: - Gobierno de EE. UU. (GCC) - Gobierno de EE. UU. (GCC High) - China Cloud operado por 21Vianet - Departamento de Defensa de EE. UU. (DoD)
Power Automate	Premium	Todas las regiones de Power Automate excepto las siguientes: - Gobierno de EE. UU. (GCC) - Gobierno de EE. UU. (GCC High) - China Cloud operado por 21Vianet - Departamento de Defensa de EE. UU. (DoD)

Contacto
Nombre	Soporte técnico en la nube de ServiceDesk Plus
URL	https://www.manageengine.com/products/service-desk/support.html
Correo Electrónico	sdp-ondemand-support@manageengine.com

Metadatos del conector
Publicador	ManageEngine (una división de Zoho Corporation)
Sitio web	https://www.manageengine.com/products/service-desk/cloud/
Directiva de privacidad	https://www.manageengine.com/privacy.html
Categorías	Colaboración; Productividad

Creación de una conexión

El conector admite los siguientes tipos de autenticación:


Predeterminado	Parámetros para crear una conexión.	Todas las regiones	No se puede compartir

Predeterminado

Aplicable: Todas las regiones

Parámetros para crear una conexión.

Esta conexión no se puede compartir. Si la aplicación de energía se comparte con otro usuario, se pedirá a otro usuario que cree explícitamente una nueva conexión.

Nombre	Tipo	Description	Obligatorio
Seleccione la región.	cuerda / cadena	Seleccione el dominio.	Cierto

Limitaciones

Nombre	Llamadas	Período de renovación
Llamadas API por conexión	100	60 segundos

Acciones

Actualizar cambio	Actualización de un cambio existente
Crear cambio	Creación de un nuevo cambio en SDP Cloud
Crear solicitud	Creación de una nueva solicitud en SDP Cloud
Solicitud de actualización	Actualización de una solicitud existente

Actualizar cambio

Id. de la operación:: UpdateChange

Actualización de un cambio existente

Parámetros

Nombre	Clave	Requerido	Tipo	Description
Instancia de Service Desk	serviceDeskInstance	True	string	Seleccione la instancia de ServiceDesk Plus Cloud donde se debe colocar la llamada API.
Id. de cambio	id	True	string	Especificar el identificador de cambio
Title	title		string	Especificar el título de cambio
Comentario de estado	comment		string	Especificar el comentario de estado de cambio
Cambiar plantilla	name		string	Especificar el nombre de la plantilla de cambio
Cambiar solicitante	name		string	Especificar el nombre del solicitante de cambios
Site	name		string	Especificar el sitio para el cambio
Grupo	name		string	Especificar el grupo para el cambio
Description	description		string	Descripción del cambio de tipo
Cambiar dirección de correo electrónico del propietario	email_id		string	Escriba la dirección de correo electrónico del propietario del cambio
Tipo de cambio	name		string	Especificar el tipo de cambio
Priority	name		string	Especificación de la prioridad de cambio
Urgencia	name		string	Especificación de la urgencia del cambio
Impacto	name		string	Especificar el impacto del cambio
Cambiar riesgo	name		string	Especificación del riesgo de cambio
Motivo del cambio	name		string	Especificar el motivo para iniciar el cambio
Categoría	name		string	Especificar la categoría de cambio para el cambio
Sub categoría	name		string	Especificar la subcategoría de cambio para un cambio
Elemento	name		string	Especificar el elemento de cambio
nombre	name		string	Proporcionar recursos que se asociarán al cambio
Campos adicionales	udf_fields		string	Especifique campos adicionales (por ejemplo, {"udf_char1":"value","udf_char2":"value",..})

Devoluciones

Nombre	Ruta de acceso	Tipo	Description
status_code	response_status.status_code	integer	status_code
estado	response_status.status	string	estado
roll_out_plan.roll_out_plan_updated_on.display_value	change.roll_out_plan.roll_out_plan_updated_on.display_value	string	roll_out_plan roll_out_plan_updated_on> display_value>
roll_out_plan.roll_out_plan_updated_on.value	change.roll_out_plan.roll_out_plan_updated_on.value	string	roll_out_plan:> roll_out_plan_updated_on:> valor
roll_out_plan.roll_out_plan_updated_by.email_id	change.roll_out_plan.roll_out_plan_updated_by.email_id	string	roll_out_plan roll_out_plan_updated_by> email_id>
roll_out_plan.roll_out_plan_updated_by.is_technician	change.roll_out_plan.roll_out_plan_updated_by.is_technician	boolean	roll_out_plan roll_out_plan_updated_by> is_technician>
roll_out_plan.roll_out_plan_updated_by.sms_mail	change.roll_out_plan.roll_out_plan_updated_by.sms_mail	string	roll_out_plan roll_out_plan_updated_by> sms_mail>
roll_out_plan.roll_out_plan_updated_by.mobile	change.roll_out_plan.roll_out_plan_updated_by.mobile	string	roll_out_plan -> roll_out_plan_updated_by -> móvil
roll_out_plan.roll_out_plan_updated_by.last_name	change.roll_out_plan.roll_out_plan_updated_by.last_name	string	roll_out_plan roll_out_plan_updated_by> last_name>
roll_out_plan.roll_out_plan_updated_by.user_scope	change.roll_out_plan.roll_out_plan_updated_by.user_scope	string	roll_out_plan roll_out_plan_updated_by> user_scope>
roll_out_plan.roll_out_plan_updated_by.sms_mail_id	change.roll_out_plan.roll_out_plan_updated_by.sms_mail_id	string	roll_out_plan roll_out_plan_updated_by> sms_mail_id>
roll_out_plan.roll_out_plan_updated_by.phone	change.roll_out_plan.roll_out_plan_updated_by.phone	string	roll_out_plan -> roll_out_plan_updated_by -> teléfono
roll_out_plan.roll_out_plan_updated_by.name	change.roll_out_plan.roll_out_plan_updated_by.name	string	roll_out_plan:> roll_out_plan_updated_by:> nombre
roll_out_plan.roll_out_plan_updated_by.id	change.roll_out_plan.roll_out_plan_updated_by.id	string	roll_out_plan:> roll_out_plan_updated_by:> identificador
roll_out_plan.roll_out_plan_updated_by.photo_url	change.roll_out_plan.roll_out_plan_updated_by.photo_url	string	roll_out_plan roll_out_plan_updated_by> photo_url>
roll_out_plan.roll_out_plan_updated_by.is_vip_user	change.roll_out_plan.roll_out_plan_updated_by.is_vip_user	boolean	roll_out_plan roll_out_plan_updated_by> is_vip_user>
roll_out_plan.roll_out_plan_updated_by.department	change.roll_out_plan.roll_out_plan_updated_by.department	string	roll_out_plan -> roll_out_plan_updated_by -> departamento
roll_out_plan.roll_out_plan_updated_by.first_name	change.roll_out_plan.roll_out_plan_updated_by.first_name	string	roll_out_plan roll_out_plan_updated_by> first_name>
roll_out_plan.roll_out_plan_updated_by.job_title	change.roll_out_plan.roll_out_plan_updated_by.job_title	string	roll_out_plan roll_out_plan_updated_by> job_title>
roll_out_plan.roll_out_plan_description	change.roll_out_plan.roll_out_plan_description	string	> roll_out_plan: roll_out_plan_description
Emergencia	change.emergency	boolean	Emergencia
change_type.color	change.change_type.color	string	change_type:> color
change_type.pre_approved	change.change_type.pre_approved	boolean	> change_type: pre_approved
change_type.name	change.change_type.name	string	change_type:> nombre
change_type.id	change.change_type.id	string	change_type:> identificador
review_details.next_review_on	change.review_details.next_review_on	object	> review_details: next_review_on
review_details.review_details_updated_by	change.review_details.review_details_updated_by	object	> review_details: review_details_updated_by
review_details.review_details_updated_on	change.review_details.review_details_updated_on	object	> review_details: review_details_updated_on
review_details.review_details_description	change.review_details.review_details_description	object	> review_details: review_details_description
assets	change.assets	array of object	assets
assets.site	change.assets.site	object	assets -> site
assets.name	change.assets.name	string	assets:> name
assets.id	change.assets.id	string	assets -> id
configuration_items	change.configuration_items	array of	configuration_items
workflow_instance_details.id	change.workflow_instance_details.id	string	workflow_instance_details:> identificador
workflow_instance_details.status.name	change.workflow_instance_details.status.name	string	workflow_instance_details:> estado:> nombre
workflow_instance_details.status.id	change.workflow_instance_details.status.id	string	workflow_instance_details:> estado:> identificador
rel.releases	change.rel.releases	object	rel:> versiones
id	change.id	string	change-> id
change_requester.email_id	change.change_requester.email_id	string	> change_requester: email_id
change_requester.is_technician	change.change_requester.is_technician	boolean	> change_requester: is_technician
change_requester.sms_mail	change.change_requester.sms_mail	string	> change_requester: sms_mail
change_requester.mobile	change.change_requester.mobile	string	change_requester:> móvil
change_requester.last_name	change.change_requester.last_name	string	> change_requester: last_name
change_requester.user_scope	change.change_requester.user_scope	string	> change_requester: user_scope
change_requester.sms_mail_id	change.change_requester.sms_mail_id	string	> change_requester: sms_mail_id
change_requester.phone	change.change_requester.phone	string	change_requester :> teléfono
change_requester.name	change.change_requester.name	string	change_requester:> nombre
change_requester.id	change.change_requester.id	string	change_requester:> identificador
change_requester.photo_url	change.change_requester.photo_url	string	> change_requester: photo_url
change_requester.is_vip_user	change.change_requester.is_vip_user	boolean	> change_requester: is_vip_user
change_requester.department	change.change_requester.department	string	change_requester:> departamento
change_requester.first_name	change.change_requester.first_name	string	> change_requester: first_name
change_requester.job_title	change.change_requester.job_title	string	> change_requester: job_title
group.site	change.group.site	object	group -> site
group.deleted	change.group.deleted	boolean	grupo:> eliminado
group.name	change.group.name	string	group:> nombre
group.id	change.group.id	string	group-> id
created_time.display_value	change.created_time.display_value	string	> created_time: display_value
created_time.value	change.created_time.value	string	created_time:> valor
item.name	change.item.name	string	item:> nombre
item.id	change.item.id	string	item-> id
workflow.validated	change.workflow.validated	boolean	flujo de trabajo:> validado
workflow.name	change.workflow.name	string	flujo de trabajo:> nombre
workflow.id	change.workflow.id	string	flujo de trabajo:> identificador
approval_status	change.approval_status	string	approval_status
impact.name	change.impact.name	string	impact:> nombre
impact.id	change.impact.id	string	impact:> id.
release_details.release_actual_start	change.release_details.release_actual_start	object	> release_details: release_actual_start
release_details.release_actual_end	change.release_details.release_actual_end	object	> release_details: release_actual_end
release_details.release_details_description	change.release_details.release_details_description	string	> release_details: release_details_description
release_details.release_scheduled_end.display_value	change.release_details.release_scheduled_end.display_value	string	release_details release_scheduled_end> display_value>
release_details.release_scheduled_end.value	change.release_details.release_scheduled_end.value	string	release_details:> release_scheduled_end:> valor
release_details.release_details_updated_on.display_value	change.release_details.release_details_updated_on.display_value	string	release_details release_details_updated_on> display_value>
release_details.release_details_updated_on.value	change.release_details.release_details_updated_on.value	string	release_details:> release_details_updated_on:> valor
release_details.release_scheduled_start.display_value	change.release_details.release_scheduled_start.display_value	string	release_details release_scheduled_start> display_value>
release_details.release_scheduled_start.value	change.release_details.release_scheduled_start.value	string	release_details -> release_scheduled_start -> valor
release_details.release_details_updated_by.email_id	change.release_details.release_details_updated_by.email_id	string	release_details release_details_updated_by> email_id>
release_details.release_details_updated_by.is_technician	change.release_details.release_details_updated_by.is_technician	boolean	release_details release_details_updated_by> is_technician>
release_details.release_details_updated_by.sms_mail	change.release_details.release_details_updated_by.sms_mail	string	release_details release_details_updated_by> sms_mail>
release_details.release_details_updated_by.mobile	change.release_details.release_details_updated_by.mobile	string	release_details -> release_details_updated_by -> móvil
release_details.release_details_updated_by.last_name	change.release_details.release_details_updated_by.last_name	string	release_details release_details_updated_by> last_name>
release_details.release_details_updated_by.user_scope	change.release_details.release_details_updated_by.user_scope	string	release_details release_details_updated_by> user_scope>
release_details.release_details_updated_by.sms_mail_id	change.release_details.release_details_updated_by.sms_mail_id	string	release_details release_details_updated_by> sms_mail_id>
release_details.release_details_updated_by.phone	change.release_details.release_details_updated_by.phone	string	release_details -> release_details_updated_by -> teléfono
release_details.release_details_updated_by.name	change.release_details.release_details_updated_by.name	string	release_details :> release_details_updated_by:> nombre
release_details.release_details_updated_by.id	change.release_details.release_details_updated_by.id	string	release_details-> release_details_updated_by-> id
release_details.release_details_updated_by.photo_url	change.release_details.release_details_updated_by.photo_url	string	release_details release_details_updated_by> photo_url>
release_details.release_details_updated_by.is_vip_user	change.release_details.release_details_updated_by.is_vip_user	boolean	release_details release_details_updated_by> is_vip_user>
release_details.release_details_updated_by.department	change.release_details.release_details_updated_by.department	string	release_details -> release_details_updated_by -> departamento
release_details.release_details_updated_by.first_name	change.release_details.release_details_updated_by.first_name	string	release_details release_details_updated_by> first_name>
release_details.release_details_updated_by.job_title	change.release_details.release_details_updated_by.job_title	string	release_details release_details_updated_by> job_title>
priority.color	change.priority.color	string	priority:> color
priority.name	change.priority.name	string	priority:> nombre
priority.id	change.priority.id	string	priority:> id.
scheduled_end_time.display_value	change.scheduled_end_time.display_value	string	> scheduled_end_time: display_value
scheduled_end_time.value	change.scheduled_end_time.value	string	scheduled_end_time:> valor
uat_details.uat_scheduled_start	change.uat_details.uat_scheduled_start	object	> uat_details: uat_scheduled_start
uat_details.uat_scheduled_end	change.uat_details.uat_actual_end	object	> uat_details: uat_actual_end
uat_details.uat_details_updated_by.email_id	change.uat_details.uat_details_updated_by.email_id	string	> uat_details uat_details_updated_by email_id>
uat_details.uat_details_updated_by.is_technician	change.uat_details.uat_details_updated_by.is_technician	boolean	uat_details uat_details_updated_by> is_technician>
uat_details.uat_details_updated_by.sms_mail	change.uat_details.uat_details_updated_by.sms_mail	string	uat_details uat_details_updated_by> sms_mail>
uat_details.uat_details_updated_by.mobile	change.uat_details.uat_details_updated_by.mobile	string	uat_details -> uat_details_updated_by -> móvil
uat_details.uat_details_updated_by.last_name	change.uat_details.uat_details_updated_by.last_name	string	uat_details uat_details_updated_by> last_name>
uat_details.uat_details_updated_by.user_scope	change.uat_details.uat_details_updated_by.user_scope	string	uat_details uat_details_updated_by> user_scope>
uat_details.uat_details_updated_by.sms_mail_id	change.uat_details.uat_details_updated_by.sms_mail_id	string	uat_details uat_details_updated_by> sms_mail_id>
uat_details.uat_details_updated_by.phone	change.uat_details.uat_details_updated_by.phone	string	uat_details -> uat_details_updated_by -> teléfono
uat_details.uat_details_updated_by.name	change.uat_details.uat_details_updated_by.name	string	uat_details:> uat_details_updated_by:> nombre
uat_details.uat_details_updated_by.id	change.uat_details.uat_details_updated_by.id	string	uat_details:> uat_details_updated_by:> identificador
uat_details.uat_details_updated_by.photo_url	change.uat_details.uat_details_updated_by.photo_url	string	uat_details uat_details_updated_by> photo_url>
uat_details.uat_details_updated_by.is_vip_user	change.uat_details.uat_details_updated_by.is_vip_user	boolean	uat_details uat_details_updated_by> is_vip_user>
uat_details.uat_details_updated_by.department	change.uat_details.uat_details_updated_by.department	string	uat_details -> uat_details_updated_by -> departamento
uat_details.uat_details_updated_by.first_name	change.uat_details.uat_details_updated_by.first_name	string	uat_details uat_details_updated_by> first_name>
uat_details.uat_details_updated_by.job_title	change.uat_details.uat_details_updated_by.job_title	string	uat_details uat_details_updated_by> job_title>
uat_details.uat_details_description	change.uat_details.uat_details_description	string	> uat_details: uat_details_description
uat_details.uat_details_updated_on.display_value	change.uat_details.uat_details_updated_on.display_value	string	uat_details uat_details_updated_on> display_value>
uat_details.uat_details_updated_on.value	change.uat_details.uat_details_updated_on.value	string	uat_details:> uat_details_updated_on:> valor
uat_details.uat_scheduled_end	change.uat_details.uat_scheduled_end	object	> uat_details: uat_scheduled_end
uat_details.uat_actual_start	change.uat_details.uat_actual_start	object	> uat_details: uat_actual_start
reason_for_change.name	change.reason_for_change.name	string	reason_for_change:> nombre
reason_for_change.id	change.reason_for_change.id	string	reason_for_change:> identificador
impact_details.impact_details_updated_on.display_value	change.impact_details.impact_details_updated_on.display_value	string	impact_details impact_details_updated_on> display_value>
impact_details.impact_details_updated_on.value	change.impact_details.impact_details_updated_on.value	string	impact_details:> impact_details_updated_on:> valor
impact_details.impact_details_updated_by.email_id	change.impact_details.impact_details_updated_by.email_id	string	impact_details impact_details_updated_by> email_id>
impact_details.impact_details_updated_by.is_technician	change.impact_details.impact_details_updated_by.is_technician	boolean	impact_details impact_details_updated_by> is_technician>
impact_details.impact_details_updated_by.sms_mail	change.impact_details.impact_details_updated_by.sms_mail	string	impact_details impact_details_updated_by> sms_mail>
impact_details.impact_details_updated_by.mobile	change.impact_details.impact_details_updated_by.mobile	string	impact_details -> impact_details_updated_by -> móvil
impact_details.impact_details_updated_by.last_name	change.impact_details.impact_details_updated_by.last_name	string	impact_details impact_details_updated_by> last_name>
impact_details.impact_details_updated_by.user_scope	change.impact_details.impact_details_updated_by.user_scope	string	impact_details impact_details_updated_by> user_scope>
impact_details.impact_details_updated_by.sms_mail_id	change.impact_details.impact_details_updated_by.sms_mail_id	string	impact_details impact_details_updated_by> sms_mail_id>
impact_details.impact_details_updated_by.phone	change.impact_details.impact_details_updated_by.phone	string	impact_details -> impact_details_updated_by -> teléfono
impact_details.impact_details_updated_by.name	change.impact_details.impact_details_updated_by.name	string	impact_details -> impact_details_updated_by :> nombre
impact_details.impact_details_updated_by.id	change.impact_details.impact_details_updated_by.id	string	impact_details:> impact_details_updated_by:> identificador
impact_details.impact_details_updated_by.photo_url	change.impact_details.impact_details_updated_by.photo_url	string	impact_details impact_details_updated_by> photo_url>
impact_details.impact_details_updated_by.is_vip_user	change.impact_details.impact_details_updated_by.is_vip_user	boolean	impact_details impact_details_updated_by> is_vip_user>
impact_details.impact_details_updated_by.department	change.impact_details.impact_details_updated_by.department	string	impact_details -> impact_details_updated_by -> departamento
impact_details.impact_details_updated_by.first_name	change.impact_details.impact_details_updated_by.first_name	string	> impact_details impact_details_updated_by first_name>
impact_details.impact_details_updated_by.job_title	change.impact_details.impact_details_updated_by.job_title	string	impact_details impact_details_updated_by> job_title>
impact_details.impact_details_description	change.impact_details.impact_details_description	string	> impact_details: impact_details_description
subcategory.name	change.subcategory.name	string	subcategoría:> nombre
subcategory.id	change.subcategory.id	string	subcategoría:> identificador
deleted_time	change.deleted_time	object	deleted_time
is_freeze_conflicted	change.is_freeze_conflicted	boolean	is_freeze_conflicted
status.internal_name	change.status.internal_name	string	status:> internal_name
status.stage.id	change.status.stage.id	string	status - stage ->> id
status.name	change.status.name	string	status:> nombre
status.id	change.status.id	string	status:> id.
scheduled_start_time.display_value	change.scheduled_start_time.display_value	string	> scheduled_start_time: display_value
scheduled_start_time.value	change.scheduled_start_time.value	string	scheduled_start_time:> valor
template.inactive	change.template.inactive	boolean	plantilla:> inactiva
template.name	change.template.name	string	template:> nombre
template.id	change.template.id	string	template-> id
has_release_association	change.has_release_association	boolean	has_release_association
attachments	change.attachments	array of	attachments
display_id.display_value	change.display_id.display_value	string	> display_id: display_value
display_id.value	change.display_id.value	string	display_id:> valor
roles	change.roles	array of object	roles
roles.role.internal_name	change.roles.role.internal_name	string	roles:> rol:> internal_name
roles.role.user_type	change.roles.role.user_type	string	roles:> rol:> user_type
roles.role.name	change.roles.role.name	string	roles:> rol:> nombre
roles.role.id	change.roles.role.id	string	roles:> rol:> identificador
roles.id	change.roles.id	string	roles:> identificador
roles.user.email_id	change.roles.user.email_id	string	roles:> usuario:> email_id
roles.user.is_technician	change.roles.user.is_technician	boolean	roles: usuario:>> is_technician
roles.user.sms_mail	change.roles.user.sms_mail	string	roles: usuario:>> sms_mail
roles.user.mobile	change.roles.user.mobile	string	roles:> usuario:> móvil
roles.user.last_name	change.roles.user.last_name	string	roles:> usuario:> last_name
roles.user.user_scope	change.roles.user.user_scope	string	roles:> usuario:> user_scope
roles.user.sms_mail_id	change.roles.user.sms_mail_id	string	roles:> usuario:> sms_mail_id
roles.user.phone	change.roles.user.phone	string	roles - usuario ->> teléfono
roles.user.name	change.roles.user.name	string	roles: usuario:>> nombre
roles.user.id	change.roles.user.id	string	roles: usuario:>> identificador
roles.user.photo_url	change.roles.user.photo_url	string	roles: usuario:>> photo_url
roles.user.is_vip_user	change.roles.user.is_vip_user	boolean	roles:> usuario:> is_vip_user
roles.user.department.site.deleted	change.roles.user.department.site.deleted	boolean	roles -> usuario -> departamento - sitio ->> eliminado
roles.user.department.site.name	change.roles.user.department.site.name	string	roles -> usuario -> departamento - sitio ->> nombre
roles.user.department.site.id	change.roles.user.department.site.id	string	roles -> usuario -> departamento - sitio ->> identificador
roles.user.department.name	change.roles.user.department.name	string	roles - usuario ->> departamento -> nombre
roles.user.department.id	change.roles.user.department.id	string	roles - usuario ->> departamento -> identificador
roles.user.first_name	change.roles.user.first_name	string	roles: usuario:>> first_name
roles.user.job_title	change.roles.user.job_title	string	roles:> usuario ->job_title
descripción	change.description	string	descripción
title	change.title	string	title
change_owner.email_id	change.change_owner.email_id	string	> change_owner: email_id
change_owner.is_technician	change.change_owner.is_technician	boolean	> change_owner: is_technician
change_owner.sms_mail	change.change_owner.sms_mail	string	> change_owner: sms_mail
change_owner.mobile	change.change_owner.mobile	string	change_owner:> móvil
change_owner.last_name	change.change_owner.last_name	string	> change_owner: last_name
change_owner.user_scope	change.change_owner.user_scope	string	> change_owner: user_scope
change_owner.sms_mail_id	change.change_owner.sms_mail_id	string	> change_owner: sms_mail_id
change_owner.cost_per_hour	change.change_owner.cost_per_hour	string	> change_owner: cost_per_hour
change_owner.phone	change.change_owner.phone	string	change_owner :> teléfono
change_owner.name	change.change_owner.name	string	change_owner:> nombre
change_owner.id	change.change_owner.id	string	change_owner:> identificador
change_owner.photo_url	change.change_owner.photo_url	string	> change_owner: photo_url
change_owner.is_vip_user	change.change_owner.is_vip_user	boolean	> change_owner: is_vip_user
change_owner.department	change.change_owner.department	string	change_owner:> departamento
change_owner.first_name	change.change_owner.first_name	string	> change_owner: first_name
change_owner.job_title	change.change_owner.job_title	string	> change_owner: job_title
urgency.name	change.urgency.name	string	urgencia:> nombre
urgency.id	change.urgency.id	string	urgencia:> id.
close_details.close_details_updated_on.display_value	change.close_details.close_details_updated_on.display_value	string	close_details close_details_updated_on> display_value>
close_details.close_details_updated_on.value	change.close_details.close_details_updated_on.value	string	close_details:> close_details_updated_on:> valor
close_details.close_details_description	change.close_details.close_details_description	string	> close_details: close_details_description
close_details.closure_code.name	change.close_details.closure_code.name	string	close_details:> closure_code:> nombre
close_details.closure_code.id	change.close_details.closure_code.id	string	close_details -> closure_code -> id
close_details.close_details_updated_by.email_id	change.close_details.close_details_updated_by.email_id	string	close_details close_details_updated_by> email_id>
close_details.close_details_updated_by.is_technician	change.close_details.close_details_updated_by.is_technician	boolean	close_details close_details_updated_by> is_technician>
close_details.close_details_updated_by.sms_mail	change.close_details.close_details_updated_by.sms_mail	string	close_details close_details_updated_by> sms_mail>
close_details.close_details_updated_by.mobile	change.close_details.close_details_updated_by.mobile	string	close_details -> close_details_updated_by -> móvil
close_details.close_details_updated_by.last_name	change.close_details.close_details_updated_by.last_name	string	close_details close_details_updated_by> last_name>
close_details.close_details_updated_by.user_scope	change.close_details.close_details_updated_by.user_scope	string	close_details close_details_updated_by> user_scope>
close_details.close_details_updated_by.sms_mail_id	change.close_details.close_details_updated_by.sms_mail_id	string	close_details close_details_updated_by> sms_mail_id>
close_details.close_details_updated_by.phone	change.close_details.close_details_updated_by.phone	string	close_details -> close_details_updated_by -> teléfono
close_details.close_details_updated_by.name	change.close_details.close_details_updated_by.name	string	close_details:> close_details_updated_by:> nombre
close_details.close_details_updated_by.id	change.close_details.close_details_updated_by.id	string	close_details:> close_details_updated_by:> identificador
close_details.close_details_updated_by.photo_url	change.close_details.close_details_updated_by.photo_url	string	close_details close_details_updated_by> photo_url>
close_details.close_details_updated_by.is_vip_user	change.close_details.close_details_updated_by.is_vip_user	boolean	close_details close_details_updated_by> is_vip_user>
close_details.close_details_updated_by.department	change.close_details.close_details_updated_by.department	string	close_details -> close_details_updated_by -> departamento
close_details.close_details_updated_by.first_name	change.close_details.close_details_updated_by.first_name	string	close_details close_details_updated_by> first_name>
close_details.close_details_updated_by.job_title	change.close_details.close_details_updated_by.job_title	string	close_details close_details_updated_by> job_title>
change_manager	change.change_manager	string	change_manager
is_freezed	change.is_freezed	boolean	is_freezed
retrospectivo	change.retrospective	boolean	retrospectivo
checklist.checklist_description	change.checklist.checklist_description	string	lista de comprobación:> checklist_description
checklist.checklist_updated_on.display_value	change.checklist.checklist_updated_on.display_value	string	lista de comprobación :> checklist_updated_on:> display_value
checklist.checklist_updated_on.value	change.checklist.checklist_updated_on.value	string	lista de comprobación:> checklist_updated_on:> valor
checklist.checklist_updated_by.email_id	change.checklist.checklist_updated_by.email_id	string	lista de comprobación -> checklist_updated_by -> email_id
checklist.checklist_updated_by.is_technician	change.checklist.checklist_updated_by.is_technician	boolean	lista de comprobación -> checklist_updated_by -> is_technician
checklist.checklist_updated_by.sms_mail	change.checklist.checklist_updated_by.sms_mail	string	lista de comprobación -> checklist_updated_by -> sms_mail
checklist.checklist_updated_by.mobile	change.checklist.checklist_updated_by.mobile	string	lista de comprobación -> checklist_updated_by -> móvil
checklist.checklist_updated_by.last_name	change.checklist.checklist_updated_by.last_name	string	lista de comprobación:> checklist_updated_by> : last_name
checklist.checklist_updated_by.user_scope	change.checklist.checklist_updated_by.user_scope	string	lista de comprobación:> checklist_updated_by:> user_scope
checklist.checklist_updated_by.sms_mail_id	change.checklist.checklist_updated_by.sms_mail_id	string	lista de comprobación -> checklist_updated_by -> sms_mail_id
checklist.checklist_updated_by.phone	change.checklist.checklist_updated_by.phone	string	lista de comprobación -> checklist_updated_by -> teléfono
checklist.checklist_updated_by.name	change.checklist.checklist_updated_by.name	string	lista de comprobación:> checklist_updated_by:> nombre
checklist.checklist_updated_by.id	change.checklist.checklist_updated_by.id	string	lista de comprobación:> checklist_updated_by:> identificador
checklist.checklist_updated_by.photo_url	change.checklist.checklist_updated_by.photo_url	string	lista de comprobación :> checklist_updated_by: photo_url>
checklist.checklist_updated_by.is_vip_user	change.checklist.checklist_updated_by.is_vip_user	boolean	lista de comprobación -> checklist_updated_by -> is_vip_user
checklist.checklist_updated_by.department	change.checklist.checklist_updated_by.department	string	lista de comprobación -> checklist_updated_by -> departamento
checklist.checklist_updated_by.first_name	change.checklist.checklist_updated_by.first_name	string	lista de comprobación:> checklist_updated_by> : first_name
checklist.checklist_updated_by.job_title	change.checklist.checklist_updated_by.job_title	string	lista de comprobación -> checklist_updated_by -> job_title
services	change.services	array of object	services
services.inactive	change.services.inactive	boolean	servicios:> inactivos
services.name	change.services.name	string	services:> nombre
services.id	change.services.id	string	services-> id
services.sort_index	change.services.sort_index	integer	servicios:> sort_index
back_out_plan.back_out_plan_updated_by.email_id	change.back_out_plan.back_out_plan_updated_by.email_id	string	back_out_plan back_out_plan_updated_by> email_id>
back_out_plan.back_out_plan_updated_by.is_technician	change.back_out_plan.back_out_plan_updated_by.is_technician	boolean	back_out_plan back_out_plan_updated_by> is_technician>
back_out_plan.back_out_plan_updated_by.sms_mail	change.back_out_plan.back_out_plan_updated_by.sms_mail	string	back_out_plan back_out_plan_updated_by> sms_mail>
back_out_plan.back_out_plan_updated_by.mobile	change.back_out_plan.back_out_plan_updated_by.mobile	string	back_out_plan -> back_out_plan_updated_by -> móvil
back_out_plan.back_out_plan_updated_by.last_name	change.back_out_plan.back_out_plan_updated_by.last_name	string	back_out_plan back_out_plan_updated_by> last_name>
back_out_plan.back_out_plan_updated_by.user_scope	change.back_out_plan.back_out_plan_updated_by.user_scope	string	back_out_plan back_out_plan_updated_by> user_scope>
back_out_plan.back_out_plan_updated_by.sms_mail_id	change.back_out_plan.back_out_plan_updated_by.sms_mail_id	string	back_out_plan back_out_plan_updated_by> sms_mail_id>
back_out_plan.back_out_plan_updated_by.phone	change.back_out_plan.back_out_plan_updated_by.phone	string	back_out_plan -> back_out_plan_updated_by -> teléfono
back_out_plan.back_out_plan_updated_by.name	change.back_out_plan.back_out_plan_updated_by.name	string	back_out_plan:> back_out_plan_updated_by:> nombre
back_out_plan.back_out_plan_updated_by.id	change.back_out_plan.back_out_plan_updated_by.id	string	back_out_plan:> back_out_plan_updated_by:> identificador
back_out_plan.back_out_plan_updated_by.photo_url	change.back_out_plan.back_out_plan_updated_by.photo_url	string	back_out_plan back_out_plan_updated_by> photo_url>
back_out_plan.back_out_plan_updated_by.is_vip_user	change.back_out_plan.back_out_plan_updated_by.is_vip_user	boolean	back_out_plan back_out_plan_updated_by> is_vip_user>
back_out_plan.back_out_plan_updated_by.department	change.back_out_plan.back_out_plan_updated_by.department	string	back_out_plan -> back_out_plan_updated_by -> departamento
back_out_plan.back_out_plan_updated_by.first_name	change.back_out_plan.back_out_plan_updated_by.first_name	string	> back_out_plan back_out_plan_updated_by first_name>
back_out_plan.back_out_plan_updated_by.job_title	change.back_out_plan.back_out_plan_updated_by.job_title	string	back_out_plan back_out_plan_updated_by> job_title>
back_out_plan.back_out_plan_updated_on.display_value	change.back_out_plan.back_out_plan_updated_on.display_value	string	back_out_plan back_out_plan_updated_on> display_value>
back_out_plan.back_out_plan_updated_on.value	change.back_out_plan.back_out_plan_updated_on.value	string	back_out_plan -> back_out_plan_updated_on -> valor
back_out_plan.back_out_plan_description	change.back_out_plan.back_out_plan_description	string	> back_out_plan: back_out_plan_description
site.site	change.site.deleted	boolean	sitio:> eliminado
site.name	change.site.name	string	site:> nombre
site.id	change.site.id	string	site-> id
stage.internal_name	change.stage.internal_name	string	stage:> internal_name
stage.stage_index	change.stage.stage_index	integer	stage:> stage_index
stage.name	change.stage.name	string	stage:> nombre
stage.id	change.stage.id	string	stage:> id.
completed_time.display_value	change.completed_time.display_value	string	> completed_time: display_value
completed_time.value	change.completed_time.value	string	completed_time:> valor
risk.name	change.risk.name	string	risk:> nombre
risk.id	change.risk.id	string	risk-> id
category.deleted	change.category.deleted	boolean	categoría:> eliminada
category.name	change.category.name	string	category-> name
category.id	change.category.id	string	category -> id
notes_present	change.notes_present	boolean	notes_present

Crear cambio

Id. de la operación:: CreateChange

Creación de un nuevo cambio en SDP Cloud

Parámetros

Nombre	Clave	Requerido	Tipo	Description
Instancia de Service Desk	serviceDeskInstance	True	string	Seleccione la instancia de ServiceDesk Plus Cloud donde se debe colocar la llamada API.
Title	title	True	string	Especificar el título de cambio
Comentario de estado	comment		string	Especificar el comentario de estado de cambio
Cambiar plantilla	name		string	Especificar el nombre de la plantilla de cambio
Cambiar solicitante	name		string	Especificar el nombre del solicitante de cambios
Site	name		string	Especificar el sitio para el cambio
Grupo	name		string	Especificar el grupo para el cambio
Description	description		string	Descripción del cambio de tipo
Cambiar dirección de correo electrónico del propietario	email_id		string	Escriba la dirección de correo electrónico del propietario del cambio
Tipo de cambio	name		string	Especificar el tipo de cambio
Priority	name		string	Especificación de la prioridad de cambio
Urgencia	name		string	Especificación de la urgencia del cambio
Impacto	name		string	Especificar el impacto del cambio
Cambiar riesgo	name		string	Especificación del riesgo de cambio
Motivo del cambio	name		string	Especificar el motivo para iniciar el cambio
Categoría	name		string	Especificar la categoría de cambio para el cambio
Sub categoría	name		string	Especificar la subcategoría de cambio para un cambio
Elemento	name		string	Especificar el elemento de cambio
nombre	name		string	Proporcionar recursos que se asociarán al cambio
Campos adicionales	udf_fields		string	Especifique campos adicionales (por ejemplo, {"udf_char1":"value","udf_char2":"value",..})

Devoluciones

Nombre	Ruta de acceso	Tipo	Description
status_code	response_status.status_code	integer	status_code
estado	response_status.status	string	estado
roll_out_plan.roll_out_plan_updated_on.display_value	change.roll_out_plan.roll_out_plan_updated_on.display_value	string	roll_out_plan roll_out_plan_updated_on> display_value>
roll_out_plan.roll_out_plan_updated_on.value	change.roll_out_plan.roll_out_plan_updated_on.value	string	roll_out_plan:> roll_out_plan_updated_on:> valor
roll_out_plan.roll_out_plan_updated_by.email_id	change.roll_out_plan.roll_out_plan_updated_by.email_id	string	roll_out_plan roll_out_plan_updated_by> email_id>
roll_out_plan.roll_out_plan_updated_by.is_technician	change.roll_out_plan.roll_out_plan_updated_by.is_technician	boolean	roll_out_plan roll_out_plan_updated_by> is_technician>
roll_out_plan.roll_out_plan_updated_by.sms_mail	change.roll_out_plan.roll_out_plan_updated_by.sms_mail	string	roll_out_plan roll_out_plan_updated_by> sms_mail>
roll_out_plan.roll_out_plan_updated_by.mobile	change.roll_out_plan.roll_out_plan_updated_by.mobile	string	roll_out_plan -> roll_out_plan_updated_by -> móvil
roll_out_plan.roll_out_plan_updated_by.last_name	change.roll_out_plan.roll_out_plan_updated_by.last_name	string	roll_out_plan roll_out_plan_updated_by> last_name>
roll_out_plan.roll_out_plan_updated_by.user_scope	change.roll_out_plan.roll_out_plan_updated_by.user_scope	string	roll_out_plan roll_out_plan_updated_by> user_scope>
roll_out_plan.roll_out_plan_updated_by.sms_mail_id	change.roll_out_plan.roll_out_plan_updated_by.sms_mail_id	string	roll_out_plan roll_out_plan_updated_by> sms_mail_id>
roll_out_plan.roll_out_plan_updated_by.phone	change.roll_out_plan.roll_out_plan_updated_by.phone	string	roll_out_plan -> roll_out_plan_updated_by -> teléfono
roll_out_plan.roll_out_plan_updated_by.name	change.roll_out_plan.roll_out_plan_updated_by.name	string	roll_out_plan:> roll_out_plan_updated_by:> nombre
roll_out_plan.roll_out_plan_updated_by.id	change.roll_out_plan.roll_out_plan_updated_by.id	string	roll_out_plan:> roll_out_plan_updated_by:> identificador
roll_out_plan.roll_out_plan_updated_by.photo_url	change.roll_out_plan.roll_out_plan_updated_by.photo_url	string	roll_out_plan roll_out_plan_updated_by> photo_url>
roll_out_plan.roll_out_plan_updated_by.is_vip_user	change.roll_out_plan.roll_out_plan_updated_by.is_vip_user	boolean	roll_out_plan roll_out_plan_updated_by> is_vip_user>
roll_out_plan.roll_out_plan_updated_by.department	change.roll_out_plan.roll_out_plan_updated_by.department	string	roll_out_plan -> roll_out_plan_updated_by -> departamento
roll_out_plan.roll_out_plan_updated_by.first_name	change.roll_out_plan.roll_out_plan_updated_by.first_name	string	roll_out_plan roll_out_plan_updated_by> first_name>
roll_out_plan.roll_out_plan_updated_by.job_title	change.roll_out_plan.roll_out_plan_updated_by.job_title	string	roll_out_plan roll_out_plan_updated_by> job_title>
roll_out_plan.roll_out_plan_description	change.roll_out_plan.roll_out_plan_description	string	> roll_out_plan: roll_out_plan_description
Emergencia	change.emergency	boolean	Emergencia
change_type.color	change.change_type.color	string	change_type:> color
change_type.pre_approved	change.change_type.pre_approved	boolean	> change_type: pre_approved
change_type.name	change.change_type.name	string	change_type:> nombre
change_type.id	change.change_type.id	string	change_type:> identificador
review_details.next_review_on	change.review_details.next_review_on	object	> review_details: next_review_on
review_details.review_details_updated_by	change.review_details.review_details_updated_by	object	> review_details: review_details_updated_by
review_details.review_details_updated_on	change.review_details.review_details_updated_on	object	> review_details: review_details_updated_on
review_details.review_details_description	change.review_details.review_details_description	object	> review_details: review_details_description
assets	change.assets	array of object	assets
assets.site	change.assets.site	object	assets -> site
assets.name	change.assets.name	string	assets:> name
assets.id	change.assets.id	string	assets -> id
configuration_items	change.configuration_items	array of	configuration_items
workflow_instance_details.id	change.workflow_instance_details.id	string	workflow_instance_details:> identificador
workflow_instance_details.status.name	change.workflow_instance_details.status.name	string	workflow_instance_details:> estado:> nombre
workflow_instance_details.status.id	change.workflow_instance_details.status.id	string	workflow_instance_details:> estado:> identificador
rel.releases	change.rel.releases	object	rel:> versiones
id	change.id	string	change-> id
change_requester.email_id	change.change_requester.email_id	string	> change_requester: email_id
change_requester.is_technician	change.change_requester.is_technician	boolean	> change_requester: is_technician
change_requester.sms_mail	change.change_requester.sms_mail	string	> change_requester: sms_mail
change_requester.mobile	change.change_requester.mobile	string	change_requester:> móvil
change_requester.last_name	change.change_requester.last_name	string	> change_requester: last_name
change_requester.user_scope	change.change_requester.user_scope	string	> change_requester: user_scope
change_requester.sms_mail_id	change.change_requester.sms_mail_id	string	> change_requester: sms_mail_id
change_requester.phone	change.change_requester.phone	string	change_requester :> teléfono
change_requester.name	change.change_requester.name	string	change_requester:> nombre
change_requester.id	change.change_requester.id	string	change_requester:> identificador
change_requester.photo_url	change.change_requester.photo_url	string	> change_requester: photo_url
change_requester.is_vip_user	change.change_requester.is_vip_user	boolean	> change_requester: is_vip_user
change_requester.department	change.change_requester.department	string	change_requester:> departamento
change_requester.first_name	change.change_requester.first_name	string	> change_requester: first_name
change_requester.job_title	change.change_requester.job_title	string	> change_requester: job_title
group.site	change.group.site	object	group -> site
group.deleted	change.group.deleted	boolean	grupo:> eliminado
group.name	change.group.name	string	group:> nombre
group.id	change.group.id	string	group-> id
created_time.display_value	change.created_time.display_value	string	> created_time: display_value
created_time.value	change.created_time.value	string	created_time:> valor
item.name	change.item.name	string	item:> nombre
item.id	change.item.id	string	item-> id
workflow.validated	change.workflow.validated	boolean	flujo de trabajo:> validado
workflow.name	change.workflow.name	string	flujo de trabajo:> nombre
workflow.id	change.workflow.id	string	flujo de trabajo:> identificador
approval_status	change.approval_status	string	approval_status
impact.name	change.impact.name	string	impact:> nombre
impact.id	change.impact.id	string	impact:> id.
release_details.release_actual_start	change.release_details.release_actual_start	object	> release_details: release_actual_start
release_details.release_actual_end	change.release_details.release_actual_end	object	> release_details: release_actual_end
release_details.release_details_description	change.release_details.release_details_description	string	> release_details: release_details_description
release_details.release_scheduled_end.display_value	change.release_details.release_scheduled_end.display_value	string	release_details release_scheduled_end> display_value>
release_details.release_scheduled_end.value	change.release_details.release_scheduled_end.value	string	release_details:> release_scheduled_end:> valor
release_details.release_details_updated_on.display_value	change.release_details.release_details_updated_on.display_value	string	release_details release_details_updated_on> display_value>
release_details.release_details_updated_on.value	change.release_details.release_details_updated_on.value	string	release_details:> release_details_updated_on:> valor
release_details.release_scheduled_start.display_value	change.release_details.release_scheduled_start.display_value	string	release_details release_scheduled_start> display_value>
release_details.release_scheduled_start.value	change.release_details.release_scheduled_start.value	string	release_details -> release_scheduled_start -> valor
release_details.release_details_updated_by.email_id	change.release_details.release_details_updated_by.email_id	string	release_details release_details_updated_by> email_id>
release_details.release_details_updated_by.is_technician	change.release_details.release_details_updated_by.is_technician	boolean	release_details release_details_updated_by> is_technician>
release_details.release_details_updated_by.sms_mail	change.release_details.release_details_updated_by.sms_mail	string	release_details release_details_updated_by> sms_mail>
release_details.release_details_updated_by.mobile	change.release_details.release_details_updated_by.mobile	string	release_details -> release_details_updated_by -> móvil
release_details.release_details_updated_by.last_name	change.release_details.release_details_updated_by.last_name	string	release_details release_details_updated_by> last_name>
release_details.release_details_updated_by.user_scope	change.release_details.release_details_updated_by.user_scope	string	release_details release_details_updated_by> user_scope>
release_details.release_details_updated_by.sms_mail_id	change.release_details.release_details_updated_by.sms_mail_id	string	release_details release_details_updated_by> sms_mail_id>
release_details.release_details_updated_by.phone	change.release_details.release_details_updated_by.phone	string	release_details -> release_details_updated_by -> teléfono
release_details.release_details_updated_by.name	change.release_details.release_details_updated_by.name	string	release_details :> release_details_updated_by:> nombre
release_details.release_details_updated_by.id	change.release_details.release_details_updated_by.id	string	release_details-> release_details_updated_by-> id
release_details.release_details_updated_by.photo_url	change.release_details.release_details_updated_by.photo_url	string	release_details release_details_updated_by> photo_url>
release_details.release_details_updated_by.is_vip_user	change.release_details.release_details_updated_by.is_vip_user	boolean	release_details release_details_updated_by> is_vip_user>
release_details.release_details_updated_by.department	change.release_details.release_details_updated_by.department	string	release_details -> release_details_updated_by -> departamento
release_details.release_details_updated_by.first_name	change.release_details.release_details_updated_by.first_name	string	release_details release_details_updated_by> first_name>
release_details.release_details_updated_by.job_title	change.release_details.release_details_updated_by.job_title	string	release_details release_details_updated_by> job_title>
priority.color	change.priority.color	string	priority:> color
priority.name	change.priority.name	string	priority:> nombre
priority.id	change.priority.id	string	priority:> id.
scheduled_end_time.display_value	change.scheduled_end_time.display_value	string	> scheduled_end_time: display_value
scheduled_end_time.value	change.scheduled_end_time.value	string	scheduled_end_time:> valor
uat_details.uat_scheduled_start	change.uat_details.uat_scheduled_start	object	> uat_details: uat_scheduled_start
uat_details.uat_scheduled_end	change.uat_details.uat_actual_end	object	> uat_details: uat_actual_end
uat_details.uat_details_updated_by.email_id	change.uat_details.uat_details_updated_by.email_id	string	> uat_details uat_details_updated_by email_id>
uat_details.uat_details_updated_by.is_technician	change.uat_details.uat_details_updated_by.is_technician	boolean	uat_details uat_details_updated_by> is_technician>
uat_details.uat_details_updated_by.sms_mail	change.uat_details.uat_details_updated_by.sms_mail	string	uat_details uat_details_updated_by> sms_mail>
uat_details.uat_details_updated_by.mobile	change.uat_details.uat_details_updated_by.mobile	string	uat_details -> uat_details_updated_by -> móvil
uat_details.uat_details_updated_by.last_name	change.uat_details.uat_details_updated_by.last_name	string	uat_details uat_details_updated_by> last_name>
uat_details.uat_details_updated_by.user_scope	change.uat_details.uat_details_updated_by.user_scope	string	uat_details uat_details_updated_by> user_scope>
uat_details.uat_details_updated_by.sms_mail_id	change.uat_details.uat_details_updated_by.sms_mail_id	string	uat_details uat_details_updated_by> sms_mail_id>
uat_details.uat_details_updated_by.phone	change.uat_details.uat_details_updated_by.phone	string	uat_details -> uat_details_updated_by -> teléfono
uat_details.uat_details_updated_by.name	change.uat_details.uat_details_updated_by.name	string	uat_details:> uat_details_updated_by:> nombre
uat_details.uat_details_updated_by.id	change.uat_details.uat_details_updated_by.id	string	uat_details:> uat_details_updated_by:> identificador
uat_details.uat_details_updated_by.photo_url	change.uat_details.uat_details_updated_by.photo_url	string	uat_details uat_details_updated_by> photo_url>
uat_details.uat_details_updated_by.is_vip_user	change.uat_details.uat_details_updated_by.is_vip_user	boolean	uat_details uat_details_updated_by> is_vip_user>
uat_details.uat_details_updated_by.department	change.uat_details.uat_details_updated_by.department	string	uat_details -> uat_details_updated_by -> departamento
uat_details.uat_details_updated_by.first_name	change.uat_details.uat_details_updated_by.first_name	string	uat_details uat_details_updated_by> first_name>
uat_details.uat_details_updated_by.job_title	change.uat_details.uat_details_updated_by.job_title	string	uat_details uat_details_updated_by> job_title>
uat_details.uat_details_description	change.uat_details.uat_details_description	string	> uat_details: uat_details_description
uat_details.uat_details_updated_on.display_value	change.uat_details.uat_details_updated_on.display_value	string	uat_details uat_details_updated_on> display_value>
uat_details.uat_details_updated_on.value	change.uat_details.uat_details_updated_on.value	string	uat_details:> uat_details_updated_on:> valor
uat_details.uat_scheduled_end	change.uat_details.uat_scheduled_end	object	> uat_details: uat_scheduled_end
uat_details.uat_actual_start	change.uat_details.uat_actual_start	object	> uat_details: uat_actual_start
reason_for_change.name	change.reason_for_change.name	string	reason_for_change:> nombre
reason_for_change.id	change.reason_for_change.id	string	reason_for_change:> identificador
impact_details.impact_details_updated_on.display_value	change.impact_details.impact_details_updated_on.display_value	string	impact_details impact_details_updated_on> display_value>
impact_details.impact_details_updated_on.value	change.impact_details.impact_details_updated_on.value	string	impact_details:> impact_details_updated_on:> valor
impact_details.impact_details_updated_by.email_id	change.impact_details.impact_details_updated_by.email_id	string	impact_details impact_details_updated_by> email_id>
impact_details.impact_details_updated_by.is_technician	change.impact_details.impact_details_updated_by.is_technician	boolean	impact_details impact_details_updated_by> is_technician>
impact_details.impact_details_updated_by.sms_mail	change.impact_details.impact_details_updated_by.sms_mail	string	impact_details impact_details_updated_by> sms_mail>
impact_details.impact_details_updated_by.mobile	change.impact_details.impact_details_updated_by.mobile	string	impact_details -> impact_details_updated_by -> móvil
impact_details.impact_details_updated_by.last_name	change.impact_details.impact_details_updated_by.last_name	string	impact_details impact_details_updated_by> last_name>
impact_details.impact_details_updated_by.user_scope	change.impact_details.impact_details_updated_by.user_scope	string	impact_details impact_details_updated_by> user_scope>
impact_details.impact_details_updated_by.sms_mail_id	change.impact_details.impact_details_updated_by.sms_mail_id	string	impact_details impact_details_updated_by> sms_mail_id>
impact_details.impact_details_updated_by.phone	change.impact_details.impact_details_updated_by.phone	string	impact_details -> impact_details_updated_by -> teléfono
impact_details.impact_details_updated_by.name	change.impact_details.impact_details_updated_by.name	string	impact_details -> impact_details_updated_by :> nombre
impact_details.impact_details_updated_by.id	change.impact_details.impact_details_updated_by.id	string	impact_details:> impact_details_updated_by:> identificador
impact_details.impact_details_updated_by.photo_url	change.impact_details.impact_details_updated_by.photo_url	string	impact_details impact_details_updated_by> photo_url>
impact_details.impact_details_updated_by.is_vip_user	change.impact_details.impact_details_updated_by.is_vip_user	boolean	impact_details impact_details_updated_by> is_vip_user>
impact_details.impact_details_updated_by.department	change.impact_details.impact_details_updated_by.department	string	impact_details -> impact_details_updated_by -> departamento
impact_details.impact_details_updated_by.first_name	change.impact_details.impact_details_updated_by.first_name	string	> impact_details impact_details_updated_by first_name>
impact_details.impact_details_updated_by.job_title	change.impact_details.impact_details_updated_by.job_title	string	impact_details impact_details_updated_by> job_title>
impact_details.impact_details_description	change.impact_details.impact_details_description	string	> impact_details: impact_details_description
subcategory.name	change.subcategory.name	string	subcategoría:> nombre
subcategory.id	change.subcategory.id	string	subcategoría:> identificador
deleted_time	change.deleted_time	object	deleted_time
is_freeze_conflicted	change.is_freeze_conflicted	boolean	is_freeze_conflicted
status.internal_name	change.status.internal_name	string	status:> internal_name
status.stage.id	change.status.stage.id	string	status - stage ->> id
status.name	change.status.name	string	status:> nombre
status.id	change.status.id	string	status:> id.
scheduled_start_time.display_value	change.scheduled_start_time.display_value	string	> scheduled_start_time: display_value
scheduled_start_time.value	change.scheduled_start_time.value	string	scheduled_start_time:> valor
template.inactive	change.template.inactive	boolean	plantilla:> inactiva
template.name	change.template.name	string	template:> nombre
template.id	change.template.id	string	template-> id
has_release_association	change.has_release_association	boolean	has_release_association
attachments	change.attachments	array of	attachments
display_id.display_value	change.display_id.display_value	string	> display_id: display_value
display_id.value	change.display_id.value	string	display_id:> valor
roles	change.roles	array of object	roles
roles.role.internal_name	change.roles.role.internal_name	string	roles:> rol:> internal_name
roles.role.user_type	change.roles.role.user_type	string	roles:> rol:> user_type
roles.role.name	change.roles.role.name	string	roles:> rol:> nombre
roles.role.id	change.roles.role.id	string	roles:> rol:> identificador
roles.id	change.roles.id	string	roles:> identificador
roles.user.email_id	change.roles.user.email_id	string	roles:> usuario:> email_id
roles.user.is_technician	change.roles.user.is_technician	boolean	roles: usuario:>> is_technician
roles.user.sms_mail	change.roles.user.sms_mail	string	roles: usuario:>> sms_mail
roles.user.mobile	change.roles.user.mobile	string	roles:> usuario:> móvil
roles.user.last_name	change.roles.user.last_name	string	roles:> usuario:> last_name
roles.user.user_scope	change.roles.user.user_scope	string	roles:> usuario:> user_scope
roles.user.sms_mail_id	change.roles.user.sms_mail_id	string	roles:> usuario:> sms_mail_id
roles.user.phone	change.roles.user.phone	string	roles - usuario ->> teléfono
roles.user.name	change.roles.user.name	string	roles: usuario:>> nombre
roles.user.id	change.roles.user.id	string	roles: usuario:>> identificador
roles.user.photo_url	change.roles.user.photo_url	string	roles: usuario:>> photo_url
roles.user.is_vip_user	change.roles.user.is_vip_user	boolean	roles:> usuario:> is_vip_user
roles.user.department.site.deleted	change.roles.user.department.site.deleted	boolean	roles -> usuario -> departamento - sitio ->> eliminado
roles.user.department.site.name	change.roles.user.department.site.name	string	roles -> usuario -> departamento - sitio ->> nombre
roles.user.department.site.id	change.roles.user.department.site.id	string	roles -> usuario -> departamento - sitio ->> identificador
roles.user.department.name	change.roles.user.department.name	string	roles - usuario ->> departamento -> nombre
roles.user.department.id	change.roles.user.department.id	string	roles - usuario ->> departamento -> identificador
roles.user.first_name	change.roles.user.first_name	string	roles: usuario:>> first_name
roles.user.job_title	change.roles.user.job_title	string	roles:> usuario ->job_title
descripción	change.description	string	descripción
title	change.title	string	title
change_owner.email_id	change.change_owner.email_id	string	> change_owner: email_id
change_owner.is_technician	change.change_owner.is_technician	boolean	> change_owner: is_technician
change_owner.sms_mail	change.change_owner.sms_mail	string	> change_owner: sms_mail
change_owner.mobile	change.change_owner.mobile	string	change_owner:> móvil
change_owner.last_name	change.change_owner.last_name	string	> change_owner: last_name
change_owner.user_scope	change.change_owner.user_scope	string	> change_owner: user_scope
change_owner.sms_mail_id	change.change_owner.sms_mail_id	string	> change_owner: sms_mail_id
change_owner.cost_per_hour	change.change_owner.cost_per_hour	string	> change_owner: cost_per_hour
change_owner.phone	change.change_owner.phone	string	change_owner :> teléfono
change_owner.name	change.change_owner.name	string	change_owner:> nombre
change_owner.id	change.change_owner.id	string	change_owner:> identificador
change_owner.photo_url	change.change_owner.photo_url	string	> change_owner: photo_url
change_owner.is_vip_user	change.change_owner.is_vip_user	boolean	> change_owner: is_vip_user
change_owner.department	change.change_owner.department	string	change_owner:> departamento
change_owner.first_name	change.change_owner.first_name	string	> change_owner: first_name
change_owner.job_title	change.change_owner.job_title	string	> change_owner: job_title
urgency.name	change.urgency.name	string	urgencia:> nombre
urgency.id	change.urgency.id	string	urgencia:> id.
close_details.close_details_updated_on.display_value	change.close_details.close_details_updated_on.display_value	string	close_details close_details_updated_on> display_value>
close_details.close_details_updated_on.value	change.close_details.close_details_updated_on.value	string	close_details:> close_details_updated_on:> valor
close_details.close_details_description	change.close_details.close_details_description	string	> close_details: close_details_description
close_details.closure_code.name	change.close_details.closure_code.name	string	close_details:> closure_code:> nombre
close_details.closure_code.id	change.close_details.closure_code.id	string	close_details -> closure_code -> id
close_details.close_details_updated_by.email_id	change.close_details.close_details_updated_by.email_id	string	close_details close_details_updated_by> email_id>
close_details.close_details_updated_by.is_technician	change.close_details.close_details_updated_by.is_technician	boolean	close_details close_details_updated_by> is_technician>
close_details.close_details_updated_by.sms_mail	change.close_details.close_details_updated_by.sms_mail	string	close_details close_details_updated_by> sms_mail>
close_details.close_details_updated_by.mobile	change.close_details.close_details_updated_by.mobile	string	close_details -> close_details_updated_by -> móvil
close_details.close_details_updated_by.last_name	change.close_details.close_details_updated_by.last_name	string	close_details close_details_updated_by> last_name>
close_details.close_details_updated_by.user_scope	change.close_details.close_details_updated_by.user_scope	string	close_details close_details_updated_by> user_scope>
close_details.close_details_updated_by.sms_mail_id	change.close_details.close_details_updated_by.sms_mail_id	string	close_details close_details_updated_by> sms_mail_id>
close_details.close_details_updated_by.phone	change.close_details.close_details_updated_by.phone	string	close_details -> close_details_updated_by -> teléfono
close_details.close_details_updated_by.name	change.close_details.close_details_updated_by.name	string	close_details:> close_details_updated_by:> nombre
close_details.close_details_updated_by.id	change.close_details.close_details_updated_by.id	string	close_details:> close_details_updated_by:> identificador
close_details.close_details_updated_by.photo_url	change.close_details.close_details_updated_by.photo_url	string	close_details close_details_updated_by> photo_url>
close_details.close_details_updated_by.is_vip_user	change.close_details.close_details_updated_by.is_vip_user	boolean	close_details close_details_updated_by> is_vip_user>
close_details.close_details_updated_by.department	change.close_details.close_details_updated_by.department	string	close_details -> close_details_updated_by -> departamento
close_details.close_details_updated_by.first_name	change.close_details.close_details_updated_by.first_name	string	close_details close_details_updated_by> first_name>
close_details.close_details_updated_by.job_title	change.close_details.close_details_updated_by.job_title	string	close_details close_details_updated_by> job_title>
change_manager	change.change_manager	string	change_manager
is_freezed	change.is_freezed	boolean	is_freezed
retrospectivo	change.retrospective	boolean	retrospectivo
checklist.checklist_description	change.checklist.checklist_description	string	lista de comprobación:> checklist_description
checklist.checklist_updated_on.display_value	change.checklist.checklist_updated_on.display_value	string	lista de comprobación :> checklist_updated_on:> display_value
checklist.checklist_updated_on.value	change.checklist.checklist_updated_on.value	string	lista de comprobación:> checklist_updated_on:> valor
checklist.checklist_updated_by.email_id	change.checklist.checklist_updated_by.email_id	string	lista de comprobación -> checklist_updated_by -> email_id
checklist.checklist_updated_by.is_technician	change.checklist.checklist_updated_by.is_technician	boolean	lista de comprobación -> checklist_updated_by -> is_technician
checklist.checklist_updated_by.sms_mail	change.checklist.checklist_updated_by.sms_mail	string	lista de comprobación -> checklist_updated_by -> sms_mail
checklist.checklist_updated_by.mobile	change.checklist.checklist_updated_by.mobile	string	lista de comprobación -> checklist_updated_by -> móvil
checklist.checklist_updated_by.last_name	change.checklist.checklist_updated_by.last_name	string	lista de comprobación:> checklist_updated_by> : last_name
checklist.checklist_updated_by.user_scope	change.checklist.checklist_updated_by.user_scope	string	lista de comprobación:> checklist_updated_by:> user_scope
checklist.checklist_updated_by.sms_mail_id	change.checklist.checklist_updated_by.sms_mail_id	string	lista de comprobación -> checklist_updated_by -> sms_mail_id
checklist.checklist_updated_by.phone	change.checklist.checklist_updated_by.phone	string	lista de comprobación -> checklist_updated_by -> teléfono
checklist.checklist_updated_by.name	change.checklist.checklist_updated_by.name	string	lista de comprobación:> checklist_updated_by:> nombre
checklist.checklist_updated_by.id	change.checklist.checklist_updated_by.id	string	lista de comprobación:> checklist_updated_by:> identificador
checklist.checklist_updated_by.photo_url	change.checklist.checklist_updated_by.photo_url	string	lista de comprobación :> checklist_updated_by: photo_url>
checklist.checklist_updated_by.is_vip_user	change.checklist.checklist_updated_by.is_vip_user	boolean	lista de comprobación -> checklist_updated_by -> is_vip_user
checklist.checklist_updated_by.department	change.checklist.checklist_updated_by.department	string	lista de comprobación -> checklist_updated_by -> departamento
checklist.checklist_updated_by.first_name	change.checklist.checklist_updated_by.first_name	string	lista de comprobación:> checklist_updated_by> : first_name
checklist.checklist_updated_by.job_title	change.checklist.checklist_updated_by.job_title	string	lista de comprobación -> checklist_updated_by -> job_title
services	change.services	array of object	services
services.inactive	change.services.inactive	boolean	servicios:> inactivos
services.name	change.services.name	string	services:> nombre
services.id	change.services.id	string	services-> id
services.sort_index	change.services.sort_index	integer	servicios:> sort_index
back_out_plan.back_out_plan_updated_by.email_id	change.back_out_plan.back_out_plan_updated_by.email_id	string	back_out_plan back_out_plan_updated_by> email_id>
back_out_plan.back_out_plan_updated_by.is_technician	change.back_out_plan.back_out_plan_updated_by.is_technician	boolean	back_out_plan back_out_plan_updated_by> is_technician>
back_out_plan.back_out_plan_updated_by.sms_mail	change.back_out_plan.back_out_plan_updated_by.sms_mail	string	back_out_plan back_out_plan_updated_by> sms_mail>
back_out_plan.back_out_plan_updated_by.mobile	change.back_out_plan.back_out_plan_updated_by.mobile	string	back_out_plan -> back_out_plan_updated_by -> móvil
back_out_plan.back_out_plan_updated_by.last_name	change.back_out_plan.back_out_plan_updated_by.last_name	string	back_out_plan back_out_plan_updated_by> last_name>
back_out_plan.back_out_plan_updated_by.user_scope	change.back_out_plan.back_out_plan_updated_by.user_scope	string	back_out_plan back_out_plan_updated_by> user_scope>
back_out_plan.back_out_plan_updated_by.sms_mail_id	change.back_out_plan.back_out_plan_updated_by.sms_mail_id	string	back_out_plan back_out_plan_updated_by> sms_mail_id>
back_out_plan.back_out_plan_updated_by.phone	change.back_out_plan.back_out_plan_updated_by.phone	string	back_out_plan -> back_out_plan_updated_by -> teléfono
back_out_plan.back_out_plan_updated_by.name	change.back_out_plan.back_out_plan_updated_by.name	string	back_out_plan:> back_out_plan_updated_by:> nombre
back_out_plan.back_out_plan_updated_by.id	change.back_out_plan.back_out_plan_updated_by.id	string	back_out_plan:> back_out_plan_updated_by:> identificador
back_out_plan.back_out_plan_updated_by.photo_url	change.back_out_plan.back_out_plan_updated_by.photo_url	string	back_out_plan back_out_plan_updated_by> photo_url>
back_out_plan.back_out_plan_updated_by.is_vip_user	change.back_out_plan.back_out_plan_updated_by.is_vip_user	boolean	back_out_plan back_out_plan_updated_by> is_vip_user>
back_out_plan.back_out_plan_updated_by.department	change.back_out_plan.back_out_plan_updated_by.department	string	back_out_plan -> back_out_plan_updated_by -> departamento
back_out_plan.back_out_plan_updated_by.first_name	change.back_out_plan.back_out_plan_updated_by.first_name	string	> back_out_plan back_out_plan_updated_by first_name>
back_out_plan.back_out_plan_updated_by.job_title	change.back_out_plan.back_out_plan_updated_by.job_title	string	back_out_plan back_out_plan_updated_by> job_title>
back_out_plan.back_out_plan_updated_on.display_value	change.back_out_plan.back_out_plan_updated_on.display_value	string	back_out_plan back_out_plan_updated_on> display_value>
back_out_plan.back_out_plan_updated_on.value	change.back_out_plan.back_out_plan_updated_on.value	string	back_out_plan -> back_out_plan_updated_on -> valor
back_out_plan.back_out_plan_description	change.back_out_plan.back_out_plan_description	string	> back_out_plan: back_out_plan_description
site.site	change.site.deleted	boolean	sitio:> eliminado
site.name	change.site.name	string	site:> nombre
site.id	change.site.id	string	site-> id
stage.internal_name	change.stage.internal_name	string	stage:> internal_name
stage.stage_index	change.stage.stage_index	integer	stage:> stage_index
stage.name	change.stage.name	string	stage:> nombre
stage.id	change.stage.id	string	stage:> id.
completed_time.display_value	change.completed_time.display_value	string	> completed_time: display_value
completed_time.value	change.completed_time.value	string	completed_time:> valor
risk.name	change.risk.name	string	risk:> nombre
risk.id	change.risk.id	string	risk-> id
category.deleted	change.category.deleted	boolean	categoría:> eliminada
category.name	change.category.name	string	category-> name
category.id	change.category.id	string	category -> id
notes_present	change.notes_present	boolean	notes_present

Crear solicitud

Id. de la operación:: CreateRequest

Creación de una nueva solicitud en SDP Cloud

Parámetros

Nombre	Clave	Requerido	Tipo	Description
Instancia de Service Desk	serviceDeskInstance	True	string	Seleccione la instancia de ServiceDesk Plus Cloud donde se debe colocar la llamada API.
Asunto	subject	True	string	Especificación del asunto de la solicitud
Plantilla de solicitud	name		string	Especificar el nombre de la plantilla de solicitud
Tipo de solicitud	name		string	Especificar el tipo de solicitud
Solicitante	name		string	Proporcionar el nombre del solicitante
Estado	name		string	Especificar el estado de la solicitud
Dirección de correo electrónico del técnico	email_id		string	Especificar la dirección de correo electrónico del técnico
Site	name		string	Especificar el sitio de solicitud
Grupo	name		string	Especificación del grupo de solicitudes
Description	description		string	Descripción de la solicitud de tipo
Priority	name		string	Especificar la prioridad de la solicitud
Urgencia	name		string	Especificación de la urgencia de la solicitud
Impacto	name		string	Especificación del impacto de la solicitud
Mode	name		string	Especificar el modo de solicitud
Categoría	name		string	Especificar la categoría de solicitud
Sub categoría	name		string	Especificación de la subcategoría de solicitud
Elemento	name		string	Especificar elemento de solicitud
nombre	name		string	Proporcionar recursos que se asociarán a la solicitud
Campos adicionales	udf_fields		string	Especifique campos adicionales(por ejemplo, "udf_char1":"value","udf_char2":"value",..})

Devoluciones

Nombre	Ruta de acceso	Tipo	Description
Asunto	request.subject	string	Asunto
project.display_id.display_value	request.project.display_id.display_value	string	proyecto:> display_id: display_value>
project.display_id.value	request.project.display_id.value	string	project:> display_id:> valor
project.project_code	request.project.project_code	object	project:> project_code
project.id	request.project.id	string	project-> id
project.title	request.project.title	string	project:> title
resolution.content	request.resolution.content	string	resolución:> contenido
linked_to_request.request.display_id	request.linked_to_request.request.display_id	integer	linked_to_request -> solicitud -> display_id
linked_to_request.request.subject	request.linked_to_request.request.subject	string	linked_to_request -> solicitud -> asunto
linked_to_request.request.id	request.linked_to_request.request.id	string	linked_to_request:> solicitud:> identificador
linked_to_request.comments	request.linked_to_request.comments	string	linked_to_request:> comentarios
mode.name	request.mode.name	string	mode:> nombre
mode.id	request.mode.id	string	mode:> id.
ciclo de vida	request.lifecycle	object	ciclo de vida
is_read	request.is_read	boolean	is_read
assets	request.assets	array of object	assets
assets.site	request.assets.site	object	assets -> site
assets.name	request.assets.name	string	assets:> name
assets.id	request.assets.id	string	assets -> id
cancellation_requested	request.cancellation_requested	boolean	cancellation_requested
is_trashed	request.is_trashed	boolean	is_trashed
has_change_initiated_request	request.has_change_initiated_request	boolean	has_change_initiated_request
id	request.id	string	request-> id
assigned_time.display_value	request.assigned_time.display_value	string	> assigned_time: display_value
assigned_time.value	request.assigned_time.value	string	assigned_time:> valor
group.site	request.group.site	object	group -> site
group.deleted	request.group.deleted	boolean	grupo:> eliminado
group.name	request.group.name	string	group:> nombre
group.id	request.group.id	string	group-> id
requester.email_id	request.requester.email_id	string	solicitante:> email_id
requester.is_technician	request.requester.is_technician	boolean	solicitante:> is_technician
requester.sms_mail	request.requester.sms_mail	string	solicitante:> sms_mail
requester.mobile	request.requester.mobile	string	solicitante:> móvil
requester.last_name	request.requester.last_name	string	solicitante:> last_name
requester.user_scope	request.requester.user_scope	string	solicitante:> user_scope
requester.sms_mail_id	request.requester.sms_mail_id	string	solicitante:> sms_mail_id
requester.phone	request.requester.phone	string	solicitante:> teléfono
requester.name	request.requester.name	string	solicitante:> nombre
requester.id	request.requester.id	string	solicitante:> id.
requester.photo_url	request.requester.photo_url	string	solicitante:> photo_url
requester.is_vip_user	request.requester.is_vip_user	boolean	solicitante:> is_vip_user
requester.department	request.requester.department	object	solicitante:> departamento
requester.first_name	request.requester.first_name	string	solicitante:> first_name
requester.job_title	request.requester.job_title	string	solicitante:> job_title
email_to	request.email_to	array of	email_to
created_time.display_value	request.created_time.display_value	string	> created_time: display_value
created_time.value	request.created_time.value	string	created_time:> valor
item.name	request.item.name	string	item:> nombre
item.id	request.item.id	string	item-> id
cancel_flag_comments	request.cancel_flag_comments	object	cancel_flag_comments
level.name	request.level.name	string	level:> nombre
level.id	request.level.id	string	level:> id
approval_status	request.approval_status	object	approval_status
impact.name	request.impact.name	string	impact:> nombre
impact.id	request.impact.id	string	impact:> id.
service_category.inactive	request.service_category.inactive	boolean	service_category:> inactivo
service_category.name	request.service_category.name	string	service_category:> nombre
service_category.id	request.service_category.id	string	service_category:> identificador
service_category.sort_index	request.service_category.sort_index	integer	> service_category: sort_index
sla.name	request.sla.name	string	sla:> nombre
sla.id	request.sla.id	string	sla -> id
resolved_time	request.resolved_time	object	resolved_time
priority.color	request.priority.color	string	priority:> color
priority.name	request.priority.name	string	priority:> nombre
priority.id	request.priority.id	string	priority:> id.
created_by.email_id	request.created_by.email_id	string	> created_by: email_id
created_by.is_technician	request.created_by.is_technician	boolean	> created_by: is_technician
created_by.sms_mail	request.created_by.sms_mail	string	> created_by: sms_mail
created_by.mobile	request.created_by.mobile	string	created_by:> móvil
created_by.last_name	request.created_by.last_name	string	> created_by: last_name
created_by.user_scope	request.created_by.user_scope	string	> created_by: user_scope
created_by.sms_mail_id	request.created_by.sms_mail_id	string	> created_by: sms_mail_id
created_by.phone	request.created_by.phone	string	created_by :> teléfono
created_by.name	request.created_by.name	string	created_by:> nombre
created_by.id	request.created_by.id	string	created_by:> identificador
created_by.photo_url	request.created_by.photo_url	string	> created_by: photo_url
created_by.is_vip_user	request.created_by.is_vip_user	boolean	> created_by: is_vip_user
created_by.department	request.created_by.department	object	created_by:> departamento
created_by.first_name	request.created_by.first_name	string	> created_by: first_name
created_by.job_title	request.created_by.job_title	string	> created_by: job_title
scheduled_end_time.display_value	request.scheduled_end_time.display_value	string	> scheduled_end_time: display_value
scheduled_end_time.value	request.scheduled_end_time.value	string	scheduled_end_time:> valor
first_response_due_by_time.display_value	request.first_response_due_by_time.display_value	string	> first_response_due_by_time: display_value
first_response_due_by_time.value	request.first_response_due_by_time.value	string	first_response_due_by_time:> valor
is_escalated	request.is_escalated	boolean	is_escalated
last_updated_time.display_value	request.last_updated_time.display_value	string	> last_updated_time: display_value
last_updated_time.value	request.last_updated_time.value	string	last_updated_time:> valor
has_notes	request.has_notes	boolean	has_notes
impact_details	request.impact_details	string	impact_details
subcategory.name	request.subcategory.name	string	subcategoría:> nombre
subcategory.id	request.subcategory.id	string	subcategoría:> identificador
deleted_time	request.deleted_time	object	deleted_time
email_cc	request.email_cc	array of string	email_cc
onhold_scheduler	request.onhold_scheduler	object	onhold_scheduler
status.in_progress	request.status.in_progress	boolean	status:> in_progress
status.internal_name	request.status.internal_name	string	status:> internal_name
status.stop_timer	request.status.stop_timer	boolean	status:> stop_timer
status.color	request.status.color	string	status:> color
status.name	request.status.name	string	status:> nombre
status.id	request.status.id	string	status:> id.
scheduled_start_time.display_value	request.scheduled_start_time.display_value	string	> scheduled_start_time: display_value
scheduled_start_time.value	request.scheduled_start_time.value	string	scheduled_start_time:> valor
template.name	request.template.name	string	template:> nombre
template.id	request.template.id	string	template-> id
email_ids_to_notify	request.email_ids_to_notify	array of string	email_ids_to_notify
attachments	request.attachments	array of	attachments
request_type.name	request.request_type.name	string	request_type:> nombre
request_type.id	request.request_type.id	string	request_type:> identificador
completed_by_denial	request.completed_by_denial	boolean	completed_by_denial
display_id	request.display_id	string	display_id
time_elapsed	request.time_elapsed	string	time_elapsed
notification_status	request.notification_status	object	notification_status
descripción	request.description	string	descripción
responded_time	request.responded_time	string	responded_time
is_service_request	request.is_service_request	boolean	is_service_request
deleted_assets	request.deleted_assets	array of	deleted_assets
urgency.name	request.urgency.name	string	urgencia:> nombre
urgency.id	request.urgency.id	string	urgencia:> id.
has_request_initiated_change	request.has_request_initiated_change	boolean	has_request_initiated_change
request_template_task_ids	request.request_template_task_ids	array of object	request_template_task_ids
request_template_task_ids.id	request.request_template_task_ids.id	string	request_template_task_ids:> identificador
departamento	request.department	object	departamento
is_reopened	request.is_reopened	boolean	is_reopened
has_draft	request.has_draft	boolean	has_draft
has_attachments	request.has_attachments	boolean	has_attachments
has_linked_requests	request.has_linked_requests	boolean	has_linked_requests
is_overdue	request.is_overdue	boolean	is_overdue
technician.email_id	request.technician.email_id	string	técnico:> email_id
technician.is_technician	request.technician.is_technician	boolean	técnico:> is_technician
technician.sms_mail	request.technician.sms_mail	string	técnico:> sms_mail
technician.mobile	request.technician.mobile	string	técnico :> móvil
technician.last_name	request.technician.last_name	string	técnico:> last_name
technician.user_scope	request.technician.user_scope	string	técnico:> user_scope
technician.sms_mail_id	request.technician.sms_mail_id	string	técnico:> sms_mail_id
technician.cost_per_hour	request.technician.cost_per_hour	string	técnico:> cost_per_hour
technician.phone	request.technician.phone	string	técnico :> teléfono
technician.name	request.technician.name	string	técnico:> nombre
technician.id	request.technician.id	string	técnico:> id.
technician.photo_url	request.technician.photo_url	string	técnico:> photo_url
technician.is_vip_user	request.technician.is_vip_user	boolean	técnico:> is_vip_user
technician.department.id	request.technician.department.id	string	técnico - departamento ->> id
technician.first_name	request.technician.first_name	string	técnico:> first_name
technician.job_title	request.technician.job_title	string	técnico:> job_title
has_problem	request.has_problem	boolean	has_problem
due_by_time.display_value	request.due_by_time.display_value	string	> due_by_time: display_value
due_by_time.value	request.due_by_time.value	string	due_by_time:> valor
is_fcr	request.is_fcr	boolean	is_fcr
has_project	request.has_project	boolean	has_project
site.deleted	request.site.deleted	boolean	sitio:> eliminado
site.name	request.site.name	string	site:> nombre
site.id	request.site.id	string	site-> id
is_first_response_overdue	request.is_first_response_overdue	boolean	is_first_response_overdue
completed_time	request.completed_time	object	completed_time
unreplied_count	request.unreplied_count	integer	unreplied_count
email_bcc	request.email_bcc	array of	email_bcc
category.deleted	request.category.deleted	boolean	categoría:> eliminada
category.name	request.category.name	string	category-> name
category.id	request.category.id	string	category -> id
maintenance	request.maintenance	object	maintenance

Solicitud de actualización

Id. de la operación:: UpdateRequest

Actualización de una solicitud existente

Parámetros

Nombre	Clave	Requerido	Tipo	Description
Instancia de Service Desk	serviceDeskInstance	True	string	Seleccione la instancia de ServiceDesk Plus Cloud donde se debe colocar la llamada API.
Id. de solicitud	id	True	string	Especificación del identificador de solicitud
Asunto	subject		string	Especificación del asunto de la solicitud
Plantilla de solicitud	name		string	Especificar el nombre de la plantilla de solicitud
Tipo de solicitud	name		string	Especificar el tipo de solicitud
Solicitante	name		string	Proporcionar el nombre del solicitante
Estado	name		string	Especificar el estado de la solicitud
Dirección de correo electrónico del técnico	email_id		string	Especificar la dirección de correo electrónico del técnico
Site	name		string	Especificar el sitio de solicitud
Grupo	name		string	Especificación del grupo de solicitudes
Description	description		string	Descripción de la solicitud de tipo
Priority	name		string	Especificar la prioridad de la solicitud
Urgencia	name		string	Especificación de la urgencia de la solicitud
Impacto	name		string	Especificación del impacto de la solicitud
Mode	name		string	Especificar el modo de solicitud
Categoría	name		string	Especificar la categoría de solicitud
Sub categoría	name		string	Especificación de la subcategoría de solicitud
Elemento	name		string	Especificar elemento de solicitud
nombre	name		string	Proporcionar recursos que se asociarán a la solicitud
Campos adicionales	udf_fields		string	Especifique campos adicionales(por ejemplo, "udf_char1":"value","udf_char2":"value",..})

Devoluciones

Nombre	Ruta de acceso	Tipo	Description
Asunto	request.subject	string	Asunto
project.display_id.display_value	request.project.display_id.display_value	string	proyecto:> display_id: display_value>
project.display_id.value	request.project.display_id.value	string	project:> display_id:> valor
project.project_code	request.project.project_code	object	project:> project_code
project.id	request.project.id	string	project-> id
project.title	request.project.title	string	project:> title
resolution.content	request.resolution.content	string	resolución:> contenido
linked_to_request.request.display_id	request.linked_to_request.request.display_id	integer	linked_to_request -> solicitud -> display_id
linked_to_request.request.subject	request.linked_to_request.request.subject	string	linked_to_request -> solicitud -> asunto
linked_to_request.request.id	request.linked_to_request.request.id	string	linked_to_request:> solicitud:> identificador
linked_to_request.comments	request.linked_to_request.comments	string	linked_to_request:> comentarios
mode.name	request.mode.name	string	mode:> nombre
mode.id	request.mode.id	string	mode:> id.
ciclo de vida	request.lifecycle	object	ciclo de vida
is_read	request.is_read	boolean	is_read
assets	request.assets	array of object	assets
assets.site	request.assets.site	object	assets -> site
assets.name	request.assets.name	string	assets:> name
assets.id	request.assets.id	string	assets -> id
cancellation_requested	request.cancellation_requested	boolean	cancellation_requested
is_trashed	request.is_trashed	boolean	is_trashed
has_change_initiated_request	request.has_change_initiated_request	boolean	has_change_initiated_request
id	request.id	string	request-> id
assigned_time.display_value	request.assigned_time.display_value	string	> assigned_time: display_value
assigned_time.value	request.assigned_time.value	string	assigned_time:> valor
group.site	request.group.site	object	group -> site
group.deleted	request.group.deleted	boolean	grupo:> eliminado
group.name	request.group.name	string	group:> nombre
group.id	request.group.id	string	group-> id
requester.email_id	request.requester.email_id	string	solicitante:> email_id
requester.is_technician	request.requester.is_technician	boolean	solicitante:> is_technician
requester.sms_mail	request.requester.sms_mail	string	solicitante:> sms_mail
requester.mobile	request.requester.mobile	string	solicitante:> móvil
requester.last_name	request.requester.last_name	string	solicitante:> last_name
requester.user_scope	request.requester.user_scope	string	solicitante:> user_scope
requester.sms_mail_id	request.requester.sms_mail_id	string	solicitante:> sms_mail_id
requester.phone	request.requester.phone	string	solicitante:> teléfono
requester.name	request.requester.name	string	solicitante:> nombre
requester.id	request.requester.id	string	solicitante:> id.
requester.photo_url	request.requester.photo_url	string	solicitante:> photo_url
requester.is_vip_user	request.requester.is_vip_user	boolean	solicitante:> is_vip_user
requester.department	request.requester.department	object	solicitante:> departamento
requester.first_name	request.requester.first_name	string	solicitante:> first_name
requester.job_title	request.requester.job_title	string	solicitante:> job_title
email_to	request.email_to	array of	email_to
created_time.display_value	request.created_time.display_value	string	> created_time: display_value
created_time.value	request.created_time.value	string	created_time:> valor
item.name	request.item.name	string	item:> nombre
item.id	request.item.id	string	item-> id
cancel_flag_comments	request.cancel_flag_comments	object	cancel_flag_comments
level.name	request.level.name	string	level:> nombre
level.id	request.level.id	string	level:> id
approval_status	request.approval_status	object	approval_status
impact.name	request.impact.name	string	impact:> nombre
impact.id	request.impact.id	string	impact:> id.
service_category.inactive	request.service_category.inactive	boolean	service_category:> inactivo
service_category.name	request.service_category.name	string	service_category:> nombre
service_category.id	request.service_category.id	string	service_category:> identificador
service_category.sort_index	request.service_category.sort_index	integer	> service_category: sort_index
sla.name	request.sla.name	string	sla:> nombre
sla.id	request.sla.id	string	sla -> id
resolved_time	request.resolved_time	object	resolved_time
priority.color	request.priority.color	string	priority:> color
priority.name	request.priority.name	string	priority:> nombre
priority.id	request.priority.id	string	priority:> id.
created_by.email_id	request.created_by.email_id	string	> created_by: email_id
created_by.is_technician	request.created_by.is_technician	boolean	> created_by: is_technician
created_by.sms_mail	request.created_by.sms_mail	string	> created_by: sms_mail
created_by.mobile	request.created_by.mobile	string	created_by:> móvil
created_by.last_name	request.created_by.last_name	string	> created_by: last_name
created_by.user_scope	request.created_by.user_scope	string	> created_by: user_scope
created_by.sms_mail_id	request.created_by.sms_mail_id	string	> created_by: sms_mail_id
created_by.phone	request.created_by.phone	string	created_by :> teléfono
created_by.name	request.created_by.name	string	created_by:> nombre
created_by.id	request.created_by.id	string	created_by:> identificador
created_by.photo_url	request.created_by.photo_url	string	> created_by: photo_url
created_by.is_vip_user	request.created_by.is_vip_user	boolean	> created_by: is_vip_user
created_by.department	request.created_by.department	object	created_by:> departamento
created_by.first_name	request.created_by.first_name	string	> created_by: first_name
created_by.job_title	request.created_by.job_title	string	> created_by: job_title
scheduled_end_time.display_value	request.scheduled_end_time.display_value	string	> scheduled_end_time: display_value
scheduled_end_time.value	request.scheduled_end_time.value	string	scheduled_end_time:> valor
first_response_due_by_time.display_value	request.first_response_due_by_time.display_value	string	> first_response_due_by_time: display_value
first_response_due_by_time.value	request.first_response_due_by_time.value	string	first_response_due_by_time:> valor
is_escalated	request.is_escalated	boolean	is_escalated
last_updated_time.display_value	request.last_updated_time.display_value	string	> last_updated_time: display_value
last_updated_time.value	request.last_updated_time.value	string	last_updated_time:> valor
has_notes	request.has_notes	boolean	has_notes
impact_details	request.impact_details	string	impact_details
subcategory.name	request.subcategory.name	string	subcategoría:> nombre
subcategory.id	request.subcategory.id	string	subcategoría:> identificador
deleted_time	request.deleted_time	object	deleted_time
email_cc	request.email_cc	array of string	email_cc
onhold_scheduler	request.onhold_scheduler	object	onhold_scheduler
status.in_progress	request.status.in_progress	boolean	status:> in_progress
status.internal_name	request.status.internal_name	string	status:> internal_name
status.stop_timer	request.status.stop_timer	boolean	status:> stop_timer
status.color	request.status.color	string	status:> color
status.name	request.status.name	string	status:> nombre
status.id	request.status.id	string	status:> id.
scheduled_start_time.display_value	request.scheduled_start_time.display_value	string	> scheduled_start_time: display_value
scheduled_start_time.value	request.scheduled_start_time.value	string	scheduled_start_time:> valor
template.name	request.template.name	string	template:> nombre
template.id	request.template.id	string	template-> id
email_ids_to_notify	request.email_ids_to_notify	array of string	email_ids_to_notify
attachments	request.attachments	array of	attachments
request_type.name	request.request_type.name	string	request_type:> nombre
request_type.id	request.request_type.id	string	request_type:> identificador
completed_by_denial	request.completed_by_denial	boolean	completed_by_denial
display_id	request.display_id	string	display_id
time_elapsed	request.time_elapsed	string	time_elapsed
notification_status	request.notification_status	object	notification_status
descripción	request.description	string	descripción
responded_time	request.responded_time	string	responded_time
is_service_request	request.is_service_request	boolean	is_service_request
deleted_assets	request.deleted_assets	array of	deleted_assets
urgency.name	request.urgency.name	string	urgencia:> nombre
urgency.id	request.urgency.id	string	urgencia:> id.
has_request_initiated_change	request.has_request_initiated_change	boolean	has_request_initiated_change
request_template_task_ids	request.request_template_task_ids	array of object	request_template_task_ids
request_template_task_ids.id	request.request_template_task_ids.id	string	request_template_task_ids:> identificador
departamento	request.department	object	departamento
is_reopened	request.is_reopened	boolean	is_reopened
has_draft	request.has_draft	boolean	has_draft
has_attachments	request.has_attachments	boolean	has_attachments
has_linked_requests	request.has_linked_requests	boolean	has_linked_requests
is_overdue	request.is_overdue	boolean	is_overdue
technician.email_id	request.technician.email_id	string	técnico:> email_id
technician.is_technician	request.technician.is_technician	boolean	técnico:> is_technician
technician.sms_mail	request.technician.sms_mail	string	técnico:> sms_mail
technician.mobile	request.technician.mobile	string	técnico :> móvil
technician.last_name	request.technician.last_name	string	técnico:> last_name
technician.user_scope	request.technician.user_scope	string	técnico:> user_scope
technician.sms_mail_id	request.technician.sms_mail_id	string	técnico:> sms_mail_id
technician.cost_per_hour	request.technician.cost_per_hour	string	técnico:> cost_per_hour
technician.phone	request.technician.phone	string	técnico :> teléfono
technician.name	request.technician.name	string	técnico:> nombre
technician.id	request.technician.id	string	técnico:> id.
technician.photo_url	request.technician.photo_url	string	técnico:> photo_url
technician.is_vip_user	request.technician.is_vip_user	boolean	técnico:> is_vip_user
technician.department.id	request.technician.department.id	string	técnico - departamento ->> id
technician.first_name	request.technician.first_name	string	técnico:> first_name
technician.job_title	request.technician.job_title	string	técnico:> job_title
has_problem	request.has_problem	boolean	has_problem
due_by_time.display_value	request.due_by_time.display_value	string	> due_by_time: display_value
due_by_time.value	request.due_by_time.value	string	due_by_time:> valor
is_fcr	request.is_fcr	boolean	is_fcr
has_project	request.has_project	boolean	has_project
site.deleted	request.site.deleted	boolean	sitio:> eliminado
site.name	request.site.name	string	site:> nombre
site.id	request.site.id	string	site-> id
is_first_response_overdue	request.is_first_response_overdue	boolean	is_first_response_overdue
completed_time	request.completed_time	object	completed_time
unreplied_count	request.unreplied_count	integer	unreplied_count
email_bcc	request.email_bcc	array of	email_bcc
category.deleted	request.category.deleted	boolean	categoría:> eliminada
category.name	request.category.name	string	category-> name
category.id	request.category.id	string	category -> id
maintenance	request.maintenance	object	maintenance

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