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Provide support - Update a service request

  • Referencia
Servicio:
Partner Center Rest
Versión de la API:
v1

Actualiza una solicitud de servicio

PATCH https://api.partnercenter.microsoft.com/v1/servicerequests/{service_request_id}

Parámetros de identificador URI

Nombre En Requerido Tipo Description
service_request_id
 path True

string

Identificador de solicitud de servicio

Encabezado de la solicitud

Media Types: "application/json-patch+json", "application/json", "text/json", "application/*+json"

Nombre Requerido Tipo Description
IncludeOrganizationRequests

string

Cuando esté presente, autorizará al autor de la llamada para el rol de administrador de solicitudes de soporte técnico antes de intentar actualizar una solicitud de servicio. La autorización como administrador de solicitudes de soporte técnico es necesaria para actualizar una solicitud de servicio de la organización.

Cuerpo de la solicitud

Media Types: "application/json-patch+json", "application/json", "text/json", "application/*+json"

Nombre Tipo Description
additionalInfo

ServiceRequestAdditionalInfo[]

appointment

BookingAppointment

attributes

ResourceAttributes

countryCode

string

createdDate

string (date-time)

creationChannel

string

description

string

emailCcList

string[]

fileLinks

FileInfo[]

id

string

minLength: 0
maxLength: 16
pattern: ^([0-9]{10}|[0-9]{15}|[0-9]{1,9}|[0-9]{16}|[0-9]-[0-9]{13})$
lastClosedDate

string (date-time)

lastModifiedDate

string (date-time)

lastUpdatedBy

ServiceRequestContact

newNote

ServiceRequestNote

notes

ServiceRequestNote[]

organization

ServiceRequestOrganization

primaryContact

ServiceRequestContact

productId

string

productName

string

severity

ServiceRequestSeverity (int32)

status

ServiceRequestStatus (int32)

supportTopicDescription

string

supportTopicId

string

supportTopicName

string

title

string

maxLength: 255

Respuestas

Nombre Tipo Description
204 No Content

Éxito

Media Types: "text/plain", "application/json", "text/json"
400 Bad Request

ProblemDetails

Solicitud incorrecta

Media Types: "text/plain", "application/json", "text/json"
403 Forbidden

ProblemDetails

Prohibido

Media Types: "text/plain", "application/json", "text/json"
404 Not Found

ProblemDetails

No encontrado

Media Types: "text/plain", "application/json", "text/json"
Other Status Codes

ProblemDetails

Error

Media Types: "text/plain", "application/json", "text/json"

Definiciones

Nombre Description
BookingAppointment
DateTimeTimeZone
FileInfo
ProblemDetails
ResourceAttributes
ServiceRequest
ServiceRequestAdditionalInfo
ServiceRequestContact
ServiceRequestNote
ServiceRequestOrganization
ServiceRequestSeverity
ServiceRequestStatus

BookingAppointment

Object
Nombre Tipo Description
customerEmailAddress

string

customerEmailAddress
customerName

string

customerPhone

string

end

DateTimeTimeZone

notes

string

serviceRequestId

string

start

DateTimeTimeZone

DateTimeTimeZone

Object
Nombre Tipo Description
dateTime

string

timeZone

string

FileInfo

Object
Nombre Tipo Description
comment

string

extensionType

string

fileNameWithoutExtension

string

fileSize

integer (int64)

id

string

location

string

ProblemDetails

Object
Nombre Tipo Description
detail

string

instance

string

status

integer (int32)

title

string

type

string

ResourceAttributes

Object
Nombre Tipo Description
etag

string

objectType

string

ServiceRequest

Object
Nombre Tipo Description
additionalInfo

ServiceRequestAdditionalInfo[]

appointment

BookingAppointment

attributes

ResourceAttributes

countryCode

string

createdDate

string (date-time)

creationChannel

string

description

string

emailCcList

string[]

fileLinks

FileInfo[]

id

string

minLength: 0
maxLength: 16
pattern: ^([0-9]{10}|[0-9]{15}|[0-9]{1,9}|[0-9]{16}|[0-9]-[0-9]{13})$
lastClosedDate

string (date-time)

lastModifiedDate

string (date-time)

lastUpdatedBy

ServiceRequestContact

newNote

ServiceRequestNote

notes

ServiceRequestNote[]

organization

ServiceRequestOrganization

primaryContact

ServiceRequestContact

productId

string

productName

string

severity

ServiceRequestSeverity (int32)

status

ServiceRequestStatus (int32)

supportTopicDescription

string

supportTopicId

string

supportTopicName

string

title

string

maxLength: 255

ServiceRequestAdditionalInfo

Object
Nombre Tipo Description
payLoad
type

string

ServiceRequestContact

Object
Nombre Tipo Description
contactId

string

email

string (email)

firstName

string

lastName

string

organization

ServiceRequestOrganization

phoneNumber

string

preferredContactMethod

string

ServiceRequestNote

Object
Nombre Tipo Description
createdByName

string

createdDate

string (date-time)

text

string

updatedByName

string

ServiceRequestOrganization

Object
Nombre Tipo Description
id

string

name

string

phoneNumber

string

ServiceRequestSeverity

Enumeración
Valor Description
0
1
2
3

ServiceRequestStatus

Enumeración
Valor Description
0
1
2
3