ServiceDesk Plus Cloud (préversion)

ManageEngine ServiceDesk Plus Cloud est un support technique complet conforme à ITIL avec des fonctionnalités intégrées de gestion des ressources et des projets.

Ce connecteur est disponible dans les produits et régions suivants :

Service	classe	Régions
Copilot Studio	Premium	Toutes les régions Power Automate , à l’exception des éléments suivants : - Us Government (GCC) - Us Government (GCC High) - China Cloud géré par 21Vianet - Us Department of Defense (DoD)
Applications logiques	Norme	Toutes les régions Logic Apps , à l’exception des suivantes : - Régions Azure Government - Régions Azure Chine - Us Department of Defense (DoD)
Power Apps	Premium	Toutes les régions Power Apps , à l’exception des suivantes : - Us Government (GCC) - Us Government (GCC High) - China Cloud géré par 21Vianet - Us Department of Defense (DoD)
Power Automate	Premium	Toutes les régions Power Automate , à l’exception des éléments suivants : - Us Government (GCC) - Us Government (GCC High) - China Cloud géré par 21Vianet - Us Department of Defense (DoD)

Contact
Nom	Prise en charge de ServiceDesk Plus Cloud
URL	https://www.manageengine.com/products/service-desk/support.html
Messagerie électronique	sdp-ondemand-support@manageengine.com

Métadonnées du connecteur
Éditeur	ManageEngine (division de Zoho Corporation)
Site internet	https://www.manageengine.com/products/service-desk/cloud/
Politique de confidentialité	https://www.manageengine.com/privacy.html
Catégories	Collaboration; Productivité

Création d’une connexion

Le connecteur prend en charge les types d’authentification suivants :


Par défaut	Paramètres de création de connexion.	Toutes les régions	Non partageable

Faire défaut

Applicable : Toutes les régions

Paramètres de création de connexion.

Cette connexion n’est pas partageable. Si l’application power est partagée avec un autre utilisateur, un autre utilisateur est invité à créer une connexion explicitement.

Nom	Type	Descriptif	Obligatoire
Sélectionnez la région.	ficelle	Sélectionnez le domaine.	Vrai

Limitations

Nom	Appels	Période de renouvellement
Appels d’API par connexion	100	60 secondes

Actions

Créer une demande	Créer une demande dans le cloud SDP
Créer une modification	Créer une modification dans le cloud SDP
Demande de mise à jour	Mettre à jour une requête existante
Mettre à jour la modification	Mettre à jour une modification existante

Créer une demande

ID d’opération :: CreateRequest

Créer une demande dans le cloud SDP

Paramètres

Nom	Clé	Obligatoire	Type	Description
Service Desk Instance	serviceDeskInstance	True	string	Sélectionnez l’instance ServiceDesk Plus Cloud où l’appel d’API doit être placé
Sujet	subject	True	string	Spécifier l’objet de la demande
Modèle de requête	name		string	Spécifier le nom du modèle de demande
Type de requête	name		string	Spécifier le type de requête
Demandeur	name		string	Fournir le nom du demandeur
Statut	name		string	Spécifier l’état de la demande
Adresse e-mail du technicien	email_id		string	Spécifier l’adresse e-mail du technicien
Site	name		string	Spécifier le site de demande
Groupe	name		string	Spécifier le groupe de demandes
Descriptif	description		string	Description de la demande de type
Priority	name		string	Spécifier la priorité de la demande
Urgence	name		string	Spécifier l’urgence de la demande
Impact	name		string	Spécifier l’impact de la demande
Mode	name		string	Spécifier le mode de requête
Catégorie	name		string	Spécifier la catégorie de demande
Sous-catégorie	name		string	Spécifier la sous-catégorie de requête
Élément	name		string	Spécifier l’élément de demande
nom	name		string	Fournir des ressources à associer à la demande
Champs supplémentaires	udf_fields		string	Spécifiez des champs supplémentaires (par exemple, {"udf_char1 » :"value »,"udf_char2 » :"value »,..})

Retours

Nom	Chemin d’accès	Type	Description
Objet	request.subject	string	Sujet
project.display_id.display_value	request.project.display_id.display_value	string	projet -> display_id -> display_value
project.display_id.value	request.project.display_id.value	string	projet -> display_id -> valeur
project.project_code	request.project.project_code	object	projet -> project_code
project.id	request.project.id	string	projet -> ID
project.title	request.project.title	string	projet -> titre
resolution.content	request.resolution.content	string	résolution -> contenu
linked_to_request.request.display_id	request.linked_to_request.request.display_id	integer	linked_to_request -> demande -> display_id
linked_to_request.request.subject	request.linked_to_request.request.subject	string	linked_to_request -> demande -> objet
linked_to_request.request.id	request.linked_to_request.request.id	string	linked_to_request -> demande -> ID
linked_to_request.comments	request.linked_to_request.comments	string	linked_to_request -> commentaires
mode.name	request.mode.name	string	mode -> nom
mode.id	request.mode.id	string	mode -> ID
cycle de vie	request.lifecycle	object	cycle de vie
is_read	request.is_read	boolean	is_read
assets	request.assets	array of object	assets
assets.site	request.assets.site	object	ressources -> site
assets.name	request.assets.name	string	assets -> name
assets.id	request.assets.id	string	assets -> ID
cancellation_requested	request.cancellation_requested	boolean	cancellation_requested
is_trashed	request.is_trashed	boolean	is_trashed
has_change_initiated_request	request.has_change_initiated_request	boolean	has_change_initiated_request
pièce d'identité	request.id	string	request -> ID
assigned_time.display_value	request.assigned_time.display_value	string	assigned_time -> display_value
assigned_time.value	request.assigned_time.value	string	assigned_time -> valeur
group.site	request.group.site	object	groupe -> site
group.deleted	request.group.deleted	boolean	groupe -> supprimé
group.name	request.group.name	string	groupe -> nom
group.id	request.group.id	string	groupe -> ID
requester.email_id	request.requester.email_id	string	demandeur -> email_id
requester.is_technician	request.requester.is_technician	boolean	demandeur -> is_technician
requester.sms_mail	request.requester.sms_mail	string	demandeur -> sms_mail
requester.mobile	request.requester.mobile	string	demandeur -> mobile
requester.last_name	request.requester.last_name	string	demandeur -> last_name
requester.user_scope	request.requester.user_scope	string	demandeur -> user_scope
requester.sms_mail_id	request.requester.sms_mail_id	string	demandeur -> sms_mail_id
requester.phone	request.requester.phone	string	demandeur -> téléphone
requester.name	request.requester.name	string	demandeur -> nom
requester.id	request.requester.id	string	demandeur -> ID
requester.photo_url	request.requester.photo_url	string	demandeur -> photo_url
requester.is_vip_user	request.requester.is_vip_user	boolean	demandeur -> is_vip_user
requester.department	request.requester.department	object	demandeur -> service
requester.first_name	request.requester.first_name	string	demandeur -> first_name
requester.job_title	request.requester.job_title	string	demandeur -> job_title
email_to	request.email_to	array of	email_to
created_time.display_value	request.created_time.display_value	string	created_time -> display_value
created_time.value	request.created_time.value	string	created_time -> valeur
item.name	request.item.name	string	item -> name
item.id	request.item.id	string	élément -> ID
cancel_flag_comments	request.cancel_flag_comments	object	cancel_flag_comments
level.name	request.level.name	string	level -> name
level.id	request.level.id	string	level -> ID
approval_status	request.approval_status	object	approval_status
impact.name	request.impact.name	string	impact -> nom
impact.id	request.impact.id	string	impact -> ID
service_category.inactive	request.service_category.inactive	boolean	service_category -> inactif
service_category.name	request.service_category.name	string	service_category -> nom
service_category.id	request.service_category.id	string	service_category -> ID
service_category.sort_index	request.service_category.sort_index	integer	service_category -> sort_index
sla.name	request.sla.name	string	sla -> name
sla.id	request.sla.id	string	sla -> ID
resolved_time	request.resolved_time	object	resolved_time
priority.color	request.priority.color	string	priorité -> couleur
priority.name	request.priority.name	string	priority -> name
priority.id	request.priority.id	string	priority -> ID
created_by.email_id	request.created_by.email_id	string	created_by -> email_id
created_by.is_technician	request.created_by.is_technician	boolean	created_by -> is_technician
created_by.sms_mail	request.created_by.sms_mail	string	created_by -> sms_mail
created_by.mobile	request.created_by.mobile	string	created_by -> mobile
created_by.last_name	request.created_by.last_name	string	created_by -> last_name
created_by.user_scope	request.created_by.user_scope	string	created_by -> user_scope
created_by.sms_mail_id	request.created_by.sms_mail_id	string	created_by -> sms_mail_id
created_by.phone	request.created_by.phone	string	created_by -> téléphone
created_by.name	request.created_by.name	string	created_by -> nom
created_by.id	request.created_by.id	string	created_by -> ID
created_by.photo_url	request.created_by.photo_url	string	created_by -> photo_url
created_by.is_vip_user	request.created_by.is_vip_user	boolean	created_by -> is_vip_user
created_by.department	request.created_by.department	object	created_by -> service
created_by.first_name	request.created_by.first_name	string	created_by -> first_name
created_by.job_title	request.created_by.job_title	string	created_by -> job_title
scheduled_end_time.display_value	request.scheduled_end_time.display_value	string	scheduled_end_time -> display_value
scheduled_end_time.value	request.scheduled_end_time.value	string	scheduled_end_time -> valeur
first_response_due_by_time.display_value	request.first_response_due_by_time.display_value	string	first_response_due_by_time -> display_value
first_response_due_by_time.value	request.first_response_due_by_time.value	string	first_response_due_by_time -> valeur
is_escalated	request.is_escalated	boolean	is_escalated
last_updated_time.display_value	request.last_updated_time.display_value	string	last_updated_time -> display_value
last_updated_time.value	request.last_updated_time.value	string	last_updated_time -> valeur
has_notes	request.has_notes	boolean	has_notes
impact_details	request.impact_details	string	impact_details
subcategory.name	request.subcategory.name	string	sous-catégorie -> nom
subcategory.id	request.subcategory.id	string	sous-catégorie -> ID
deleted_time	request.deleted_time	object	deleted_time
email_cc	request.email_cc	array of string	email_cc
onhold_scheduler	request.onhold_scheduler	object	onhold_scheduler
status.in_progress	request.status.in_progress	boolean	état -> in_progress
status.internal_name	request.status.internal_name	string	état -> internal_name
status.stop_timer	request.status.stop_timer	boolean	état -> stop_timer
status.color	request.status.color	string	état -> couleur
status.name	request.status.name	string	status -> name
status.id	request.status.id	string	status -> ID
scheduled_start_time.display_value	request.scheduled_start_time.display_value	string	scheduled_start_time -> display_value
scheduled_start_time.value	request.scheduled_start_time.value	string	scheduled_start_time -> valeur
template.name	request.template.name	string	modèle -> nom
template.id	request.template.id	string	modèle -> ID
email_ids_to_notify	request.email_ids_to_notify	array of string	email_ids_to_notify
attachments	request.attachments	array of	attachments
request_type.name	request.request_type.name	string	request_type -> nom
request_type.id	request.request_type.id	string	request_type -> ID
completed_by_denial	request.completed_by_denial	boolean	completed_by_denial
display_id	request.display_id	string	display_id
time_elapsed	request.time_elapsed	string	time_elapsed
notification_status	request.notification_status	object	notification_status
descriptif	request.description	string	descriptif
responded_time	request.responded_time	string	responded_time
is_service_request	request.is_service_request	boolean	is_service_request
deleted_assets	request.deleted_assets	array of	deleted_assets
urgency.name	request.urgency.name	string	urgence -> nom
urgency.id	request.urgency.id	string	urgence -> ID
has_request_initiated_change	request.has_request_initiated_change	boolean	has_request_initiated_change
request_template_task_ids	request.request_template_task_ids	array of object	request_template_task_ids
request_template_task_ids.id	request.request_template_task_ids.id	string	request_template_task_ids -> ID
department	request.department	object	department
is_reopened	request.is_reopened	boolean	is_reopened
has_draft	request.has_draft	boolean	has_draft
has_attachments	request.has_attachments	boolean	has_attachments
has_linked_requests	request.has_linked_requests	boolean	has_linked_requests
is_overdue	request.is_overdue	boolean	is_overdue
technician.email_id	request.technician.email_id	string	technicien -> email_id
technician.is_technician	request.technician.is_technician	boolean	technicien -> is_technician
technician.sms_mail	request.technician.sms_mail	string	technicien -> sms_mail
technicien.mobile	request.technician.mobile	string	technicien -> mobile
technician.last_name	request.technician.last_name	string	technicien -> last_name
technician.user_scope	request.technician.user_scope	string	technicien -> user_scope
technician.sms_mail_id	request.technician.sms_mail_id	string	technicien -> sms_mail_id
technician.cost_per_hour	request.technician.cost_per_hour	string	technicien -> cost_per_hour
technicien.phone	request.technician.phone	string	technicien -> téléphone
technician.name	request.technician.name	string	technicien -> nom
technician.id	request.technician.id	string	technicien -> ID
technician.photo_url	request.technician.photo_url	string	technicien -> photo_url
technician.is_vip_user	request.technician.is_vip_user	boolean	technicien -> is_vip_user
technician.department.id	request.technician.department.id	string	technicien -> département -> ID
technician.first_name	request.technician.first_name	string	technicien -> first_name
technician.job_title	request.technician.job_title	string	technicien -> job_title
has_problem	request.has_problem	boolean	has_problem
due_by_time.display_value	request.due_by_time.display_value	string	due_by_time -> display_value
due_by_time.value	request.due_by_time.value	string	due_by_time -> valeur
is_fcr	request.is_fcr	boolean	is_fcr
has_project	request.has_project	boolean	has_project
site.deleted	request.site.deleted	boolean	site -> supprimé
site.name	request.site.name	string	site -> nom
site.id	request.site.id	string	site -> ID
is_first_response_overdue	request.is_first_response_overdue	boolean	is_first_response_overdue
completed_time	request.completed_time	object	completed_time
unreplied_count	request.unreplied_count	integer	unreplied_count
email_bcc	request.email_bcc	array of	email_bcc
category.deleted	request.category.deleted	boolean	catégorie -> supprimée
category.name	request.category.name	string	category -> name
category.id	request.category.id	string	category -> id
maintenance	request.maintenance	object	maintenance

Créer une modification

ID d’opération :: CreateChange

Créer une modification dans le cloud SDP

Paramètres

Nom	Clé	Obligatoire	Type	Description
Service Desk Instance	serviceDeskInstance	True	string	Sélectionnez l’instance ServiceDesk Plus Cloud où l’appel d’API doit être placé
Titre	title	True	string	Spécifier le titre de modification
Commentaire d’état	comment		string	Spécifier le commentaire d’état de modification
Modifier le modèle	name		string	Spécifier le nom du modèle de modification
Demandeur de modification	name		string	Spécifier le nom du demandeur de modification
Site	name		string	Spécifier le site pour la modification
Groupe	name		string	Spécifier un groupe pour la modification
Descriptif	description		string	Description des modifications de type
Modifier l’adresse e-mail du propriétaire	email_id		string	Tapez l’adresse e-mail du propriétaire de modification
Modifier de type	name		string	Spécifier le type de modification
Priority	name		string	Spécifier la priorité de modification
Urgence	name		string	Spécifier l’urgence des modifications
Impact	name		string	Spécifier l’impact des modifications
Risque de modification	name		string	Spécifier le risque de modification
Raison de la modification	name		string	Spécifier la raison du lancement de la modification
Catégorie	name		string	Spécifier la catégorie de modification pour la modification
Sous-catégorie	name		string	Spécifier la sous-catégorie de modification pour une modification
Élément	name		string	Spécifier un élément de modification
nom	name		string	Fournir des ressources à associer à la modification
Champs supplémentaires	udf_fields		string	Spécifiez des champs supplémentaires (par exemple, {"udf_char1 » :"value »,"udf_char2 » :"value »,..})

Retours

Nom	Chemin d’accès	Type	Description
status_code	response_status.status_code	integer	status_code
status	response_status.status	string	status
roll_out_plan.roll_out_plan_updated_on.display_value	change.roll_out_plan.roll_out_plan_updated_on.display_value	string	roll_out_plan -> roll_out_plan_updated_on -> display_value
roll_out_plan.roll_out_plan_updated_on.value	change.roll_out_plan.roll_out_plan_updated_on.value	string	roll_out_plan -> roll_out_plan_updated_on -> valeur
roll_out_plan.roll_out_plan_updated_by.email_id	change.roll_out_plan.roll_out_plan_updated_by.email_id	string	roll_out_plan -> roll_out_plan_updated_by -> email_id
roll_out_plan.roll_out_plan_updated_by.is_technician	change.roll_out_plan.roll_out_plan_updated_by.is_technician	boolean	roll_out_plan -> roll_out_plan_updated_by -> is_technician
roll_out_plan.roll_out_plan_updated_by.sms_mail	change.roll_out_plan.roll_out_plan_updated_by.sms_mail	string	roll_out_plan -> roll_out_plan_updated_by -> sms_mail
roll_out_plan.roll_out_plan_updated_by.mobile	change.roll_out_plan.roll_out_plan_updated_by.mobile	string	roll_out_plan -> roll_out_plan_updated_by -> mobile
roll_out_plan.roll_out_plan_updated_by.last_name	change.roll_out_plan.roll_out_plan_updated_by.last_name	string	roll_out_plan -> roll_out_plan_updated_by -> last_name
roll_out_plan.roll_out_plan_updated_by.user_scope	change.roll_out_plan.roll_out_plan_updated_by.user_scope	string	roll_out_plan -> roll_out_plan_updated_by -> user_scope
roll_out_plan.roll_out_plan_updated_by.sms_mail_id	change.roll_out_plan.roll_out_plan_updated_by.sms_mail_id	string	roll_out_plan -> roll_out_plan_updated_by -> sms_mail_id
roll_out_plan.roll_out_plan_updated_by.phone	change.roll_out_plan.roll_out_plan_updated_by.phone	string	roll_out_plan -> roll_out_plan_updated_by -> téléphone
roll_out_plan.roll_out_plan_updated_by.name	change.roll_out_plan.roll_out_plan_updated_by.name	string	roll_out_plan -> roll_out_plan_updated_by -> nom
roll_out_plan.roll_out_plan_updated_by.id	change.roll_out_plan.roll_out_plan_updated_by.id	string	roll_out_plan -> roll_out_plan_updated_by -> ID
roll_out_plan.roll_out_plan_updated_by.photo_url	change.roll_out_plan.roll_out_plan_updated_by.photo_url	string	roll_out_plan -> roll_out_plan_updated_by -> photo_url
roll_out_plan.roll_out_plan_updated_by.is_vip_user	change.roll_out_plan.roll_out_plan_updated_by.is_vip_user	boolean	roll_out_plan -> roll_out_plan_updated_by -> is_vip_user
roll_out_plan.roll_out_plan_updated_by.department	change.roll_out_plan.roll_out_plan_updated_by.department	string	roll_out_plan -> roll_out_plan_updated_by -> service
roll_out_plan.roll_out_plan_updated_by.first_name	change.roll_out_plan.roll_out_plan_updated_by.first_name	string	roll_out_plan -> roll_out_plan_updated_by -> first_name
roll_out_plan.roll_out_plan_updated_by.job_title	change.roll_out_plan.roll_out_plan_updated_by.job_title	string	roll_out_plan -> roll_out_plan_updated_by -> job_title
roll_out_plan.roll_out_plan_description	change.roll_out_plan.roll_out_plan_description	string	roll_out_plan -> roll_out_plan_description
Urgence	change.emergency	boolean	Urgence
change_type.color	change.change_type.color	string	change_type -> couleur
change_type.pre_approved	change.change_type.pre_approved	boolean	change_type -> pre_approved
change_type.name	change.change_type.name	string	change_type -> nom
change_type.id	change.change_type.id	string	change_type -> ID
review_details.next_review_on	change.review_details.next_review_on	object	review_details -> next_review_on
review_details.review_details_updated_by	change.review_details.review_details_updated_by	object	review_details -> review_details_updated_by
review_details.review_details_updated_on	change.review_details.review_details_updated_on	object	review_details -> review_details_updated_on
review_details.review_details_description	change.review_details.review_details_description	object	review_details -> review_details_description
assets	change.assets	array of object	assets
assets.site	change.assets.site	object	ressources -> site
assets.name	change.assets.name	string	assets -> name
assets.id	change.assets.id	string	assets -> ID
configuration_items	change.configuration_items	array of	configuration_items
workflow_instance_details.id	change.workflow_instance_details.id	string	workflow_instance_details -> ID
workflow_instance_details.status.name	change.workflow_instance_details.status.name	string	workflow_instance_details -> état -> nom
workflow_instance_details.status.id	change.workflow_instance_details.status.id	string	workflow_instance_details -> état -> ID
rel.releases	change.rel.releases	object	rel -> versions
pièce d'identité	change.id	string	modification -> ID
change_requester.email_id	change.change_requester.email_id	string	change_requester -> email_id
change_requester.is_technician	change.change_requester.is_technician	boolean	change_requester -> is_technician
change_requester.sms_mail	change.change_requester.sms_mail	string	change_requester -> sms_mail
change_requester.mobile	change.change_requester.mobile	string	change_requester -> mobile
change_requester.last_name	change.change_requester.last_name	string	change_requester -> last_name
change_requester.user_scope	change.change_requester.user_scope	string	change_requester -> user_scope
change_requester.sms_mail_id	change.change_requester.sms_mail_id	string	change_requester -> sms_mail_id
change_requester.phone	change.change_requester.phone	string	change_requester -> téléphone
change_requester.name	change.change_requester.name	string	change_requester -> nom
change_requester.id	change.change_requester.id	string	change_requester -> ID
change_requester.photo_url	change.change_requester.photo_url	string	change_requester -> photo_url
change_requester.is_vip_user	change.change_requester.is_vip_user	boolean	change_requester -> is_vip_user
change_requester.department	change.change_requester.department	string	change_requester -> service
change_requester.first_name	change.change_requester.first_name	string	change_requester -> first_name
change_requester.job_title	change.change_requester.job_title	string	change_requester -> job_title
group.site	change.group.site	object	groupe -> site
group.deleted	change.group.deleted	boolean	groupe -> supprimé
group.name	change.group.name	string	groupe -> nom
group.id	change.group.id	string	groupe -> ID
created_time.display_value	change.created_time.display_value	string	created_time -> display_value
created_time.value	change.created_time.value	string	created_time -> valeur
item.name	change.item.name	string	item -> name
item.id	change.item.id	string	élément -> ID
workflow.validated	change.workflow.validated	boolean	workflow -> validé
workflow.name	change.workflow.name	string	workflow -> nom
workflow.id	change.workflow.id	string	workflow -> ID
approval_status	change.approval_status	string	approval_status
impact.name	change.impact.name	string	impact -> nom
impact.id	change.impact.id	string	impact -> ID
release_details.release_actual_start	change.release_details.release_actual_start	object	release_details -> release_actual_start
release_details.release_actual_end	change.release_details.release_actual_end	object	release_details -> release_actual_end
release_details.release_details_description	change.release_details.release_details_description	string	release_details -> release_details_description
release_details.release_scheduled_end.display_value	change.release_details.release_scheduled_end.display_value	string	release_details -> release_scheduled_end -> display_value
release_details.release_scheduled_end.value	change.release_details.release_scheduled_end.value	string	release_details -> release_scheduled_end -> valeur
release_details.release_details_updated_on.display_value	change.release_details.release_details_updated_on.display_value	string	release_details -> release_details_updated_on -> display_value
release_details.release_details_updated_on.value	change.release_details.release_details_updated_on.value	string	release_details -> release_details_updated_on -> valeur
release_details.release_scheduled_start.display_value	change.release_details.release_scheduled_start.display_value	string	release_details -> release_scheduled_start -> display_value
release_details.release_scheduled_start.value	change.release_details.release_scheduled_start.value	string	release_details -> release_scheduled_start -> valeur
release_details.release_details_updated_by.email_id	change.release_details.release_details_updated_by.email_id	string	release_details -> release_details_updated_by -> email_id
release_details.release_details_updated_by.is_technician	change.release_details.release_details_updated_by.is_technician	boolean	release_details -> release_details_updated_by -> is_technician
release_details.release_details_updated_by.sms_mail	change.release_details.release_details_updated_by.sms_mail	string	release_details -> release_details_updated_by -> sms_mail
release_details.release_details_updated_by.mobile	change.release_details.release_details_updated_by.mobile	string	release_details -> release_details_updated_by -> mobile
release_details.release_details_updated_by.last_name	change.release_details.release_details_updated_by.last_name	string	release_details -> release_details_updated_by -> last_name
release_details.release_details_updated_by.user_scope	change.release_details.release_details_updated_by.user_scope	string	release_details -> release_details_updated_by -> user_scope
release_details.release_details_updated_by.sms_mail_id	change.release_details.release_details_updated_by.sms_mail_id	string	release_details -> release_details_updated_by -> sms_mail_id
release_details.release_details_updated_by.phone	change.release_details.release_details_updated_by.phone	string	release_details -> release_details_updated_by -> téléphone
release_details.release_details_updated_by.name	change.release_details.release_details_updated_by.name	string	release_details -> release_details_updated_by -> nom
release_details.release_details_updated_by.id	change.release_details.release_details_updated_by.id	string	release_details -> release_details_updated_by -> ID
release_details.release_details_updated_by.photo_url	change.release_details.release_details_updated_by.photo_url	string	release_details -> release_details_updated_by -> photo_url
release_details.release_details_updated_by.is_vip_user	change.release_details.release_details_updated_by.is_vip_user	boolean	release_details -> release_details_updated_by -> is_vip_user
release_details.release_details_updated_by.department	change.release_details.release_details_updated_by.department	string	release_details -> release_details_updated_by -> département
release_details.release_details_updated_by.first_name	change.release_details.release_details_updated_by.first_name	string	release_details -> release_details_updated_by -> first_name
release_details.release_details_updated_by.job_title	change.release_details.release_details_updated_by.job_title	string	release_details -> release_details_updated_by -> job_title
priority.color	change.priority.color	string	priorité -> couleur
priority.name	change.priority.name	string	priority -> name
priority.id	change.priority.id	string	priority -> ID
scheduled_end_time.display_value	change.scheduled_end_time.display_value	string	scheduled_end_time -> display_value
scheduled_end_time.value	change.scheduled_end_time.value	string	scheduled_end_time -> valeur
uat_details.uat_scheduled_start	change.uat_details.uat_scheduled_start	object	uat_details -> uat_scheduled_start
uat_details.uat_scheduled_end	change.uat_details.uat_actual_end	object	uat_details -> uat_actual_end
uat_details.uat_details_updated_by.email_id	change.uat_details.uat_details_updated_by.email_id	string	uat_details -> uat_details_updated_by -> email_id
uat_details.uat_details_updated_by.is_technician	change.uat_details.uat_details_updated_by.is_technician	boolean	uat_details -> uat_details_updated_by -> is_technician
uat_details.uat_details_updated_by.sms_mail	change.uat_details.uat_details_updated_by.sms_mail	string	uat_details -> uat_details_updated_by -> sms_mail
uat_details.uat_details_updated_by.mobile	change.uat_details.uat_details_updated_by.mobile	string	uat_details -> uat_details_updated_by -> mobile
uat_details.uat_details_updated_by.last_name	change.uat_details.uat_details_updated_by.last_name	string	uat_details -> uat_details_updated_by -> last_name
uat_details.uat_details_updated_by.user_scope	change.uat_details.uat_details_updated_by.user_scope	string	uat_details -> uat_details_updated_by -> user_scope
uat_details.uat_details_updated_by.sms_mail_id	change.uat_details.uat_details_updated_by.sms_mail_id	string	uat_details -> uat_details_updated_by -> sms_mail_id
uat_details.uat_details_updated_by.phone	change.uat_details.uat_details_updated_by.phone	string	uat_details -> uat_details_updated_by -> téléphone
uat_details.uat_details_updated_by.name	change.uat_details.uat_details_updated_by.name	string	uat_details -> uat_details_updated_by -> nom
uat_details.uat_details_updated_by.id	change.uat_details.uat_details_updated_by.id	string	uat_details -> uat_details_updated_by -> ID
uat_details.uat_details_updated_by.photo_url	change.uat_details.uat_details_updated_by.photo_url	string	uat_details -> uat_details_updated_by -> photo_url
uat_details.uat_details_updated_by.is_vip_user	change.uat_details.uat_details_updated_by.is_vip_user	boolean	uat_details -> uat_details_updated_by -> is_vip_user
uat_details.uat_details_updated_by.department	change.uat_details.uat_details_updated_by.department	string	uat_details -> uat_details_updated_by -> département
uat_details.uat_details_updated_by.first_name	change.uat_details.uat_details_updated_by.first_name	string	uat_details -> uat_details_updated_by -> first_name
uat_details.uat_details_updated_by.job_title	change.uat_details.uat_details_updated_by.job_title	string	uat_details -> uat_details_updated_by -> job_title
uat_details.uat_details_description	change.uat_details.uat_details_description	string	uat_details -> uat_details_description
uat_details.uat_details_updated_on.display_value	change.uat_details.uat_details_updated_on.display_value	string	uat_details -> uat_details_updated_on -> display_value
uat_details.uat_details_updated_on.value	change.uat_details.uat_details_updated_on.value	string	uat_details -> uat_details_updated_on -> valeur
uat_details.uat_scheduled_end	change.uat_details.uat_scheduled_end	object	uat_details -> uat_scheduled_end
uat_details.uat_actual_start	change.uat_details.uat_actual_start	object	uat_details -> uat_actual_start
reason_for_change.name	change.reason_for_change.name	string	reason_for_change -> nom
reason_for_change.id	change.reason_for_change.id	string	reason_for_change -> ID
impact_details.impact_details_updated_on.display_value	change.impact_details.impact_details_updated_on.display_value	string	impact_details -> impact_details_updated_on -> display_value
impact_details.impact_details_updated_on.value	change.impact_details.impact_details_updated_on.value	string	impact_details -> impact_details_updated_on -> valeur
impact_details.impact_details_updated_by.email_id	change.impact_details.impact_details_updated_by.email_id	string	impact_details -> impact_details_updated_by -> email_id
impact_details.impact_details_updated_by.is_technician	change.impact_details.impact_details_updated_by.is_technician	boolean	impact_details -> impact_details_updated_by -> is_technician
impact_details.impact_details_updated_by.sms_mail	change.impact_details.impact_details_updated_by.sms_mail	string	impact_details -> impact_details_updated_by -> sms_mail
impact_details.impact_details_updated_by.mobile	change.impact_details.impact_details_updated_by.mobile	string	impact_details -> impact_details_updated_by -> mobile
impact_details.impact_details_updated_by.last_name	change.impact_details.impact_details_updated_by.last_name	string	impact_details -> impact_details_updated_by -> last_name
impact_details.impact_details_updated_by.user_scope	change.impact_details.impact_details_updated_by.user_scope	string	impact_details -> impact_details_updated_by -> user_scope
impact_details.impact_details_updated_by.sms_mail_id	change.impact_details.impact_details_updated_by.sms_mail_id	string	impact_details -> impact_details_updated_by -> sms_mail_id
impact_details.impact_details_updated_by.phone	change.impact_details.impact_details_updated_by.phone	string	impact_details -> impact_details_updated_by -> téléphone
impact_details.impact_details_updated_by.name	change.impact_details.impact_details_updated_by.name	string	impact_details -> impact_details_updated_by -> nom
impact_details.impact_details_updated_by.id	change.impact_details.impact_details_updated_by.id	string	impact_details -> impact_details_updated_by -> ID
impact_details.impact_details_updated_by.photo_url	change.impact_details.impact_details_updated_by.photo_url	string	impact_details -> impact_details_updated_by -> photo_url
impact_details.impact_details_updated_by.is_vip_user	change.impact_details.impact_details_updated_by.is_vip_user	boolean	impact_details -> impact_details_updated_by -> is_vip_user
impact_details.impact_details_updated_by.department	change.impact_details.impact_details_updated_by.department	string	impact_details -> impact_details_updated_by -> département
impact_details.impact_details_updated_by.first_name	change.impact_details.impact_details_updated_by.first_name	string	impact_details -> impact_details_updated_by -> first_name
impact_details.impact_details_updated_by.job_title	change.impact_details.impact_details_updated_by.job_title	string	impact_details -> impact_details_updated_by -> job_title
impact_details.impact_details_description	change.impact_details.impact_details_description	string	impact_details -> impact_details_description
subcategory.name	change.subcategory.name	string	sous-catégorie -> nom
subcategory.id	change.subcategory.id	string	sous-catégorie -> ID
deleted_time	change.deleted_time	object	deleted_time
is_freeze_conflicted	change.is_freeze_conflicted	boolean	is_freeze_conflicted
status.internal_name	change.status.internal_name	string	état -> internal_name
status.stage.id	change.status.stage.id	string	état -> étape -> ID
status.name	change.status.name	string	status -> name
status.id	change.status.id	string	status -> ID
scheduled_start_time.display_value	change.scheduled_start_time.display_value	string	scheduled_start_time -> display_value
scheduled_start_time.value	change.scheduled_start_time.value	string	scheduled_start_time -> valeur
template.inactive	change.template.inactive	boolean	modèle -> inactif
template.name	change.template.name	string	modèle -> nom
template.id	change.template.id	string	modèle -> ID
has_release_association	change.has_release_association	boolean	has_release_association
attachments	change.attachments	array of	attachments
display_id.display_value	change.display_id.display_value	string	display_id -> display_value
display_id.value	change.display_id.value	string	display_id -> valeur
roles	change.roles	array of object	roles
roles.role.internal_name	change.roles.role.internal_name	string	rôles -> rôle -> internal_name
roles.role.user_type	change.roles.role.user_type	string	rôles -> rôle -> user_type
roles.role.name	change.roles.role.name	string	rôles -> rôle -> nom
roles.role.id	change.roles.role.id	string	rôles -> rôle -> ID
roles.id	change.roles.id	string	rôles -> ID
roles.user.email_id	change.roles.user.email_id	string	rôles -> utilisateur -> email_id
roles.user.is_technician	change.roles.user.is_technician	boolean	rôles -> utilisateur -> is_technician
roles.user.sms_mail	change.roles.user.sms_mail	string	rôles -> utilisateur -> sms_mail
roles.user.mobile	change.roles.user.mobile	string	rôles - utilisateur ->> mobile
roles.user.last_name	change.roles.user.last_name	string	rôles -> utilisateur -> last_name
roles.user.user_scope	change.roles.user.user_scope	string	rôles -> utilisateur -> user_scope
roles.user.sms_mail_id	change.roles.user.sms_mail_id	string	rôles -> utilisateur -> sms_mail_id
roles.user.phone	change.roles.user.phone	string	rôles -> utilisateur -> téléphone
roles.user.name	change.roles.user.name	string	rôles -> utilisateur -> nom
roles.user.id	change.roles.user.id	string	rôles -> utilisateur -> ID
roles.user.photo_url	change.roles.user.photo_url	string	rôles -> utilisateur -> photo_url
roles.user.is_vip_user	change.roles.user.is_vip_user	boolean	rôles -> utilisateur -> is_vip_user
roles.user.department.site.deleted	change.roles.user.department.site.deleted	boolean	rôles -> utilisateur -> service -> site -> supprimé
roles.user.department.site.name	change.roles.user.department.site.name	string	rôles -> utilisateur -> service -> site -> nom
roles.user.department.site.id	change.roles.user.department.site.id	string	rôles -> utilisateur -> service -> site -> ID
roles.user.department.name	change.roles.user.department.name	string	rôles - utilisateur ->> service -> nom
roles.user.department.id	change.roles.user.department.id	string	rôles - utilisateur ->> service -> ID
roles.user.first_name	change.roles.user.first_name	string	rôles -> utilisateur -> first_name
roles.user.job_title	change.roles.user.job_title	string	rôles -> utilisateur ->job_title
descriptif	change.description	string	descriptif
title	change.title	string	title
change_owner.email_id	change.change_owner.email_id	string	change_owner -> email_id
change_owner.is_technician	change.change_owner.is_technician	boolean	change_owner -> is_technician
change_owner.sms_mail	change.change_owner.sms_mail	string	change_owner -> sms_mail
change_owner.mobile	change.change_owner.mobile	string	change_owner -> mobile
change_owner.last_name	change.change_owner.last_name	string	change_owner -> last_name
change_owner.user_scope	change.change_owner.user_scope	string	change_owner -> user_scope
change_owner.sms_mail_id	change.change_owner.sms_mail_id	string	change_owner -> sms_mail_id
change_owner.cost_per_hour	change.change_owner.cost_per_hour	string	change_owner -> cost_per_hour
change_owner.phone	change.change_owner.phone	string	change_owner -> téléphone
change_owner.name	change.change_owner.name	string	change_owner -> nom
change_owner.id	change.change_owner.id	string	change_owner -> ID
change_owner.photo_url	change.change_owner.photo_url	string	change_owner -> photo_url
change_owner.is_vip_user	change.change_owner.is_vip_user	boolean	change_owner -> is_vip_user
change_owner.department	change.change_owner.department	string	change_owner -> service
change_owner.first_name	change.change_owner.first_name	string	change_owner -> first_name
change_owner.job_title	change.change_owner.job_title	string	change_owner -> job_title
urgency.name	change.urgency.name	string	urgence -> nom
urgency.id	change.urgency.id	string	urgence -> ID
close_details.close_details_updated_on.display_value	change.close_details.close_details_updated_on.display_value	string	close_details -> close_details_updated_on -> display_value
close_details.close_details_updated_on.value	change.close_details.close_details_updated_on.value	string	close_details -> close_details_updated_on -> valeur
close_details.close_details_description	change.close_details.close_details_description	string	close_details -> close_details_description
close_details.closure_code.name	change.close_details.closure_code.name	string	close_details -> closure_code -> nom
close_details.closure_code.id	change.close_details.closure_code.id	string	close_details -> closure_code -> ID
close_details.close_details_updated_by.email_id	change.close_details.close_details_updated_by.email_id	string	close_details -> close_details_updated_by -> email_id
close_details.close_details_updated_by.is_technician	change.close_details.close_details_updated_by.is_technician	boolean	close_details -> close_details_updated_by -> is_technician
close_details.close_details_updated_by.sms_mail	change.close_details.close_details_updated_by.sms_mail	string	close_details -> close_details_updated_by -> sms_mail
close_details.close_details_updated_by.mobile	change.close_details.close_details_updated_by.mobile	string	close_details -> close_details_updated_by -> mobile
close_details.close_details_updated_by.last_name	change.close_details.close_details_updated_by.last_name	string	close_details -> close_details_updated_by -> last_name
close_details.close_details_updated_by.user_scope	change.close_details.close_details_updated_by.user_scope	string	close_details -> close_details_updated_by -> user_scope
close_details.close_details_updated_by.sms_mail_id	change.close_details.close_details_updated_by.sms_mail_id	string	close_details -> close_details_updated_by -> sms_mail_id
close_details.close_details_updated_by.phone	change.close_details.close_details_updated_by.phone	string	close_details -> close_details_updated_by -> téléphone
close_details.close_details_updated_by.name	change.close_details.close_details_updated_by.name	string	close_details -> close_details_updated_by -> nom
close_details.close_details_updated_by.id	change.close_details.close_details_updated_by.id	string	close_details -> close_details_updated_by -> ID
close_details.close_details_updated_by.photo_url	change.close_details.close_details_updated_by.photo_url	string	close_details -> close_details_updated_by -> photo_url
close_details.close_details_updated_by.is_vip_user	change.close_details.close_details_updated_by.is_vip_user	boolean	close_details -> close_details_updated_by -> is_vip_user
close_details.close_details_updated_by.department	change.close_details.close_details_updated_by.department	string	close_details -> close_details_updated_by -> département
close_details.close_details_updated_by.first_name	change.close_details.close_details_updated_by.first_name	string	close_details -> close_details_updated_by -> first_name
close_details.close_details_updated_by.job_title	change.close_details.close_details_updated_by.job_title	string	close_details -> close_details_updated_by -> job_title
change_manager	change.change_manager	string	change_manager
is_freezed	change.is_freezed	boolean	is_freezed
rétrospectif	change.retrospective	boolean	rétrospectif
checklist.checklist_description	change.checklist.checklist_description	string	check-list -> checklist_description
checklist.checklist_updated_on.display_value	change.checklist.checklist_updated_on.display_value	string	check-list -> checklist_updated_on -> display_value
checklist.checklist_updated_on.value	change.checklist.checklist_updated_on.value	string	check-list -> checklist_updated_on -> valeur
checklist.checklist_updated_by.email_id	change.checklist.checklist_updated_by.email_id	string	check-list -> checklist_updated_by -> email_id
checklist.checklist_updated_by.is_technician	change.checklist.checklist_updated_by.is_technician	boolean	check-list -> checklist_updated_by -> is_technician
checklist.checklist_updated_by.sms_mail	change.checklist.checklist_updated_by.sms_mail	string	check-list -> checklist_updated_by -> sms_mail
checklist.checklist_updated_by.mobile	change.checklist.checklist_updated_by.mobile	string	check-list -> checklist_updated_by -> mobile
checklist.checklist_updated_by.last_name	change.checklist.checklist_updated_by.last_name	string	check-list -> checklist_updated_by -> last_name
checklist.checklist_updated_by.user_scope	change.checklist.checklist_updated_by.user_scope	string	check-list -> checklist_updated_by -> user_scope
checklist.checklist_updated_by.sms_mail_id	change.checklist.checklist_updated_by.sms_mail_id	string	check-list -> checklist_updated_by -> sms_mail_id
checklist.checklist_updated_by.phone	change.checklist.checklist_updated_by.phone	string	check-list -> checklist_updated_by -> téléphone
checklist.checklist_updated_by.name	change.checklist.checklist_updated_by.name	string	check-list -> checklist_updated_by -> nom
checklist.checklist_updated_by.id	change.checklist.checklist_updated_by.id	string	check-list -> checklist_updated_by -> ID
checklist.checklist_updated_by.photo_url	change.checklist.checklist_updated_by.photo_url	string	check-list -> checklist_updated_by -> photo_url
checklist.checklist_updated_by.is_vip_user	change.checklist.checklist_updated_by.is_vip_user	boolean	check-list -> checklist_updated_by -> is_vip_user
checklist.checklist_updated_by.department	change.checklist.checklist_updated_by.department	string	check-list -> checklist_updated_by -> Département
checklist.checklist_updated_by.first_name	change.checklist.checklist_updated_by.first_name	string	check-list -> checklist_updated_by -> first_name
checklist.checklist_updated_by.job_title	change.checklist.checklist_updated_by.job_title	string	check-list -> checklist_updated_by -> job_title
services	change.services	array of object	services
services.inactifs	change.services.inactive	boolean	services -> inactifs
services.name	change.services.name	string	services -> nom
services.id	change.services.id	string	services -> ID
services.sort_index	change.services.sort_index	integer	services -> sort_index
back_out_plan.back_out_plan_updated_by.email_id	change.back_out_plan.back_out_plan_updated_by.email_id	string	back_out_plan -> back_out_plan_updated_by -> email_id
back_out_plan.back_out_plan_updated_by.is_technician	change.back_out_plan.back_out_plan_updated_by.is_technician	boolean	back_out_plan -> back_out_plan_updated_by -> is_technician
back_out_plan.back_out_plan_updated_by.sms_mail	change.back_out_plan.back_out_plan_updated_by.sms_mail	string	back_out_plan -> back_out_plan_updated_by -> sms_mail
back_out_plan.back_out_plan_updated_by.mobile	change.back_out_plan.back_out_plan_updated_by.mobile	string	back_out_plan -> back_out_plan_updated_by -> mobile
back_out_plan.back_out_plan_updated_by.last_name	change.back_out_plan.back_out_plan_updated_by.last_name	string	back_out_plan -> back_out_plan_updated_by -> last_name
back_out_plan.back_out_plan_updated_by.user_scope	change.back_out_plan.back_out_plan_updated_by.user_scope	string	back_out_plan -> back_out_plan_updated_by -> user_scope
back_out_plan.back_out_plan_updated_by.sms_mail_id	change.back_out_plan.back_out_plan_updated_by.sms_mail_id	string	back_out_plan -> back_out_plan_updated_by -> sms_mail_id
back_out_plan.back_out_plan_updated_by.phone	change.back_out_plan.back_out_plan_updated_by.phone	string	back_out_plan -> back_out_plan_updated_by -> téléphone
back_out_plan.back_out_plan_updated_by.name	change.back_out_plan.back_out_plan_updated_by.name	string	back_out_plan -> back_out_plan_updated_by -> nom
back_out_plan.back_out_plan_updated_by.id	change.back_out_plan.back_out_plan_updated_by.id	string	back_out_plan -> back_out_plan_updated_by -> ID
back_out_plan.back_out_plan_updated_by.photo_url	change.back_out_plan.back_out_plan_updated_by.photo_url	string	back_out_plan -> back_out_plan_updated_by -> photo_url
back_out_plan.back_out_plan_updated_by.is_vip_user	change.back_out_plan.back_out_plan_updated_by.is_vip_user	boolean	back_out_plan -> back_out_plan_updated_by -> is_vip_user
back_out_plan.back_out_plan_updated_by.department	change.back_out_plan.back_out_plan_updated_by.department	string	back_out_plan -> back_out_plan_updated_by -> département
back_out_plan.back_out_plan_updated_by.first_name	change.back_out_plan.back_out_plan_updated_by.first_name	string	back_out_plan -> back_out_plan_updated_by -> first_name
back_out_plan.back_out_plan_updated_by.job_title	change.back_out_plan.back_out_plan_updated_by.job_title	string	back_out_plan -> back_out_plan_updated_by -> job_title
back_out_plan.back_out_plan_updated_on.display_value	change.back_out_plan.back_out_plan_updated_on.display_value	string	back_out_plan -> back_out_plan_updated_on -> display_value
back_out_plan.back_out_plan_updated_on.value	change.back_out_plan.back_out_plan_updated_on.value	string	back_out_plan -> back_out_plan_updated_on -> valeur
back_out_plan.back_out_plan_description	change.back_out_plan.back_out_plan_description	string	back_out_plan -> back_out_plan_description
site.site	change.site.deleted	boolean	site -> supprimé
site.name	change.site.name	string	site -> nom
site.id	change.site.id	string	site -> ID
stage.internal_name	change.stage.internal_name	string	étape -> internal_name
stage.stage_index	change.stage.stage_index	integer	étape -> stage_index
stage.name	change.stage.name	string	stage -> name
stage.id	change.stage.id	string	stage -> ID
completed_time.display_value	change.completed_time.display_value	string	completed_time -> display_value
completed_time.value	change.completed_time.value	string	completed_time -> valeur
risk.name	change.risk.name	string	risque -> nom
risk.id	change.risk.id	string	risque -> ID
category.deleted	change.category.deleted	boolean	catégorie -> supprimée
category.name	change.category.name	string	category -> name
category.id	change.category.id	string	category -> id
notes_present	change.notes_present	boolean	notes_present

Demande de mise à jour

ID d’opération :: UpdateRequest

Mettre à jour une requête existante

Paramètres

Nom	Clé	Obligatoire	Type	Description
Service Desk Instance	serviceDeskInstance	True	string	Sélectionnez l’instance ServiceDesk Plus Cloud où l’appel d’API doit être placé
ID de demande	id	True	string	Spécifier l’ID de demande
Sujet	subject		string	Spécifier l’objet de la demande
Modèle de requête	name		string	Spécifier le nom du modèle de demande
Type de requête	name		string	Spécifier le type de requête
Demandeur	name		string	Fournir le nom du demandeur
Statut	name		string	Spécifier l’état de la demande
Adresse e-mail du technicien	email_id		string	Spécifier l’adresse e-mail du technicien
Site	name		string	Spécifier le site de demande
Groupe	name		string	Spécifier le groupe de demandes
Descriptif	description		string	Description de la demande de type
Priority	name		string	Spécifier la priorité de la demande
Urgence	name		string	Spécifier l’urgence de la demande
Impact	name		string	Spécifier l’impact de la demande
Mode	name		string	Spécifier le mode de requête
Catégorie	name		string	Spécifier la catégorie de demande
Sous-catégorie	name		string	Spécifier la sous-catégorie de requête
Élément	name		string	Spécifier l’élément de demande
nom	name		string	Fournir des ressources à associer à la demande
Champs supplémentaires	udf_fields		string	Spécifiez des champs supplémentaires (par exemple, {"udf_char1 » :"value »,"udf_char2 » :"value »,..})

Retours

Nom	Chemin d’accès	Type	Description
Objet	request.subject	string	Sujet
project.display_id.display_value	request.project.display_id.display_value	string	projet -> display_id -> display_value
project.display_id.value	request.project.display_id.value	string	projet -> display_id -> valeur
project.project_code	request.project.project_code	object	projet -> project_code
project.id	request.project.id	string	projet -> ID
project.title	request.project.title	string	projet -> titre
resolution.content	request.resolution.content	string	résolution -> contenu
linked_to_request.request.display_id	request.linked_to_request.request.display_id	integer	linked_to_request -> demande -> display_id
linked_to_request.request.subject	request.linked_to_request.request.subject	string	linked_to_request -> demande -> objet
linked_to_request.request.id	request.linked_to_request.request.id	string	linked_to_request -> demande -> ID
linked_to_request.comments	request.linked_to_request.comments	string	linked_to_request -> commentaires
mode.name	request.mode.name	string	mode -> nom
mode.id	request.mode.id	string	mode -> ID
cycle de vie	request.lifecycle	object	cycle de vie
is_read	request.is_read	boolean	is_read
assets	request.assets	array of object	assets
assets.site	request.assets.site	object	ressources -> site
assets.name	request.assets.name	string	assets -> name
assets.id	request.assets.id	string	assets -> ID
cancellation_requested	request.cancellation_requested	boolean	cancellation_requested
is_trashed	request.is_trashed	boolean	is_trashed
has_change_initiated_request	request.has_change_initiated_request	boolean	has_change_initiated_request
pièce d'identité	request.id	string	request -> ID
assigned_time.display_value	request.assigned_time.display_value	string	assigned_time -> display_value
assigned_time.value	request.assigned_time.value	string	assigned_time -> valeur
group.site	request.group.site	object	groupe -> site
group.deleted	request.group.deleted	boolean	groupe -> supprimé
group.name	request.group.name	string	groupe -> nom
group.id	request.group.id	string	groupe -> ID
requester.email_id	request.requester.email_id	string	demandeur -> email_id
requester.is_technician	request.requester.is_technician	boolean	demandeur -> is_technician
requester.sms_mail	request.requester.sms_mail	string	demandeur -> sms_mail
requester.mobile	request.requester.mobile	string	demandeur -> mobile
requester.last_name	request.requester.last_name	string	demandeur -> last_name
requester.user_scope	request.requester.user_scope	string	demandeur -> user_scope
requester.sms_mail_id	request.requester.sms_mail_id	string	demandeur -> sms_mail_id
requester.phone	request.requester.phone	string	demandeur -> téléphone
requester.name	request.requester.name	string	demandeur -> nom
requester.id	request.requester.id	string	demandeur -> ID
requester.photo_url	request.requester.photo_url	string	demandeur -> photo_url
requester.is_vip_user	request.requester.is_vip_user	boolean	demandeur -> is_vip_user
requester.department	request.requester.department	object	demandeur -> service
requester.first_name	request.requester.first_name	string	demandeur -> first_name
requester.job_title	request.requester.job_title	string	demandeur -> job_title
email_to	request.email_to	array of	email_to
created_time.display_value	request.created_time.display_value	string	created_time -> display_value
created_time.value	request.created_time.value	string	created_time -> valeur
item.name	request.item.name	string	item -> name
item.id	request.item.id	string	élément -> ID
cancel_flag_comments	request.cancel_flag_comments	object	cancel_flag_comments
level.name	request.level.name	string	level -> name
level.id	request.level.id	string	level -> ID
approval_status	request.approval_status	object	approval_status
impact.name	request.impact.name	string	impact -> nom
impact.id	request.impact.id	string	impact -> ID
service_category.inactive	request.service_category.inactive	boolean	service_category -> inactif
service_category.name	request.service_category.name	string	service_category -> nom
service_category.id	request.service_category.id	string	service_category -> ID
service_category.sort_index	request.service_category.sort_index	integer	service_category -> sort_index
sla.name	request.sla.name	string	sla -> name
sla.id	request.sla.id	string	sla -> ID
resolved_time	request.resolved_time	object	resolved_time
priority.color	request.priority.color	string	priorité -> couleur
priority.name	request.priority.name	string	priority -> name
priority.id	request.priority.id	string	priority -> ID
created_by.email_id	request.created_by.email_id	string	created_by -> email_id
created_by.is_technician	request.created_by.is_technician	boolean	created_by -> is_technician
created_by.sms_mail	request.created_by.sms_mail	string	created_by -> sms_mail
created_by.mobile	request.created_by.mobile	string	created_by -> mobile
created_by.last_name	request.created_by.last_name	string	created_by -> last_name
created_by.user_scope	request.created_by.user_scope	string	created_by -> user_scope
created_by.sms_mail_id	request.created_by.sms_mail_id	string	created_by -> sms_mail_id
created_by.phone	request.created_by.phone	string	created_by -> téléphone
created_by.name	request.created_by.name	string	created_by -> nom
created_by.id	request.created_by.id	string	created_by -> ID
created_by.photo_url	request.created_by.photo_url	string	created_by -> photo_url
created_by.is_vip_user	request.created_by.is_vip_user	boolean	created_by -> is_vip_user
created_by.department	request.created_by.department	object	created_by -> service
created_by.first_name	request.created_by.first_name	string	created_by -> first_name
created_by.job_title	request.created_by.job_title	string	created_by -> job_title
scheduled_end_time.display_value	request.scheduled_end_time.display_value	string	scheduled_end_time -> display_value
scheduled_end_time.value	request.scheduled_end_time.value	string	scheduled_end_time -> valeur
first_response_due_by_time.display_value	request.first_response_due_by_time.display_value	string	first_response_due_by_time -> display_value
first_response_due_by_time.value	request.first_response_due_by_time.value	string	first_response_due_by_time -> valeur
is_escalated	request.is_escalated	boolean	is_escalated
last_updated_time.display_value	request.last_updated_time.display_value	string	last_updated_time -> display_value
last_updated_time.value	request.last_updated_time.value	string	last_updated_time -> valeur
has_notes	request.has_notes	boolean	has_notes
impact_details	request.impact_details	string	impact_details
subcategory.name	request.subcategory.name	string	sous-catégorie -> nom
subcategory.id	request.subcategory.id	string	sous-catégorie -> ID
deleted_time	request.deleted_time	object	deleted_time
email_cc	request.email_cc	array of string	email_cc
onhold_scheduler	request.onhold_scheduler	object	onhold_scheduler
status.in_progress	request.status.in_progress	boolean	état -> in_progress
status.internal_name	request.status.internal_name	string	état -> internal_name
status.stop_timer	request.status.stop_timer	boolean	état -> stop_timer
status.color	request.status.color	string	état -> couleur
status.name	request.status.name	string	status -> name
status.id	request.status.id	string	status -> ID
scheduled_start_time.display_value	request.scheduled_start_time.display_value	string	scheduled_start_time -> display_value
scheduled_start_time.value	request.scheduled_start_time.value	string	scheduled_start_time -> valeur
template.name	request.template.name	string	modèle -> nom
template.id	request.template.id	string	modèle -> ID
email_ids_to_notify	request.email_ids_to_notify	array of string	email_ids_to_notify
attachments	request.attachments	array of	attachments
request_type.name	request.request_type.name	string	request_type -> nom
request_type.id	request.request_type.id	string	request_type -> ID
completed_by_denial	request.completed_by_denial	boolean	completed_by_denial
display_id	request.display_id	string	display_id
time_elapsed	request.time_elapsed	string	time_elapsed
notification_status	request.notification_status	object	notification_status
descriptif	request.description	string	descriptif
responded_time	request.responded_time	string	responded_time
is_service_request	request.is_service_request	boolean	is_service_request
deleted_assets	request.deleted_assets	array of	deleted_assets
urgency.name	request.urgency.name	string	urgence -> nom
urgency.id	request.urgency.id	string	urgence -> ID
has_request_initiated_change	request.has_request_initiated_change	boolean	has_request_initiated_change
request_template_task_ids	request.request_template_task_ids	array of object	request_template_task_ids
request_template_task_ids.id	request.request_template_task_ids.id	string	request_template_task_ids -> ID
department	request.department	object	department
is_reopened	request.is_reopened	boolean	is_reopened
has_draft	request.has_draft	boolean	has_draft
has_attachments	request.has_attachments	boolean	has_attachments
has_linked_requests	request.has_linked_requests	boolean	has_linked_requests
is_overdue	request.is_overdue	boolean	is_overdue
technician.email_id	request.technician.email_id	string	technicien -> email_id
technician.is_technician	request.technician.is_technician	boolean	technicien -> is_technician
technician.sms_mail	request.technician.sms_mail	string	technicien -> sms_mail
technicien.mobile	request.technician.mobile	string	technicien -> mobile
technician.last_name	request.technician.last_name	string	technicien -> last_name
technician.user_scope	request.technician.user_scope	string	technicien -> user_scope
technician.sms_mail_id	request.technician.sms_mail_id	string	technicien -> sms_mail_id
technician.cost_per_hour	request.technician.cost_per_hour	string	technicien -> cost_per_hour
technicien.phone	request.technician.phone	string	technicien -> téléphone
technician.name	request.technician.name	string	technicien -> nom
technician.id	request.technician.id	string	technicien -> ID
technician.photo_url	request.technician.photo_url	string	technicien -> photo_url
technician.is_vip_user	request.technician.is_vip_user	boolean	technicien -> is_vip_user
technician.department.id	request.technician.department.id	string	technicien -> département -> ID
technician.first_name	request.technician.first_name	string	technicien -> first_name
technician.job_title	request.technician.job_title	string	technicien -> job_title
has_problem	request.has_problem	boolean	has_problem
due_by_time.display_value	request.due_by_time.display_value	string	due_by_time -> display_value
due_by_time.value	request.due_by_time.value	string	due_by_time -> valeur
is_fcr	request.is_fcr	boolean	is_fcr
has_project	request.has_project	boolean	has_project
site.deleted	request.site.deleted	boolean	site -> supprimé
site.name	request.site.name	string	site -> nom
site.id	request.site.id	string	site -> ID
is_first_response_overdue	request.is_first_response_overdue	boolean	is_first_response_overdue
completed_time	request.completed_time	object	completed_time
unreplied_count	request.unreplied_count	integer	unreplied_count
email_bcc	request.email_bcc	array of	email_bcc
category.deleted	request.category.deleted	boolean	catégorie -> supprimée
category.name	request.category.name	string	category -> name
category.id	request.category.id	string	category -> id
maintenance	request.maintenance	object	maintenance

Mettre à jour la modification

ID d’opération :: UpdateChange

Mettre à jour une modification existante

Paramètres

Nom	Clé	Obligatoire	Type	Description
Service Desk Instance	serviceDeskInstance	True	string	Sélectionnez l’instance ServiceDesk Plus Cloud où l’appel d’API doit être placé
Modifier l’ID	id	True	string	Spécifier l’ID de modification
Titre	title		string	Spécifier le titre de modification
Commentaire d’état	comment		string	Spécifier le commentaire d’état de modification
Modifier le modèle	name		string	Spécifier le nom du modèle de modification
Demandeur de modification	name		string	Spécifier le nom du demandeur de modification
Site	name		string	Spécifier le site pour la modification
Groupe	name		string	Spécifier un groupe pour la modification
Descriptif	description		string	Description des modifications de type
Modifier l’adresse e-mail du propriétaire	email_id		string	Tapez l’adresse e-mail du propriétaire de modification
Modifier de type	name		string	Spécifier le type de modification
Priority	name		string	Spécifier la priorité de modification
Urgence	name		string	Spécifier l’urgence des modifications
Impact	name		string	Spécifier l’impact des modifications
Risque de modification	name		string	Spécifier le risque de modification
Raison de la modification	name		string	Spécifier la raison du lancement de la modification
Catégorie	name		string	Spécifier la catégorie de modification pour la modification
Sous-catégorie	name		string	Spécifier la sous-catégorie de modification pour une modification
Élément	name		string	Spécifier un élément de modification
nom	name		string	Fournir des ressources à associer à la modification
Champs supplémentaires	udf_fields		string	Spécifiez des champs supplémentaires (par exemple, {"udf_char1 » :"value »,"udf_char2 » :"value »,..})

Retours

Nom	Chemin d’accès	Type	Description
status_code	response_status.status_code	integer	status_code
status	response_status.status	string	status
roll_out_plan.roll_out_plan_updated_on.display_value	change.roll_out_plan.roll_out_plan_updated_on.display_value	string	roll_out_plan -> roll_out_plan_updated_on -> display_value
roll_out_plan.roll_out_plan_updated_on.value	change.roll_out_plan.roll_out_plan_updated_on.value	string	roll_out_plan -> roll_out_plan_updated_on -> valeur
roll_out_plan.roll_out_plan_updated_by.email_id	change.roll_out_plan.roll_out_plan_updated_by.email_id	string	roll_out_plan -> roll_out_plan_updated_by -> email_id
roll_out_plan.roll_out_plan_updated_by.is_technician	change.roll_out_plan.roll_out_plan_updated_by.is_technician	boolean	roll_out_plan -> roll_out_plan_updated_by -> is_technician
roll_out_plan.roll_out_plan_updated_by.sms_mail	change.roll_out_plan.roll_out_plan_updated_by.sms_mail	string	roll_out_plan -> roll_out_plan_updated_by -> sms_mail
roll_out_plan.roll_out_plan_updated_by.mobile	change.roll_out_plan.roll_out_plan_updated_by.mobile	string	roll_out_plan -> roll_out_plan_updated_by -> mobile
roll_out_plan.roll_out_plan_updated_by.last_name	change.roll_out_plan.roll_out_plan_updated_by.last_name	string	roll_out_plan -> roll_out_plan_updated_by -> last_name
roll_out_plan.roll_out_plan_updated_by.user_scope	change.roll_out_plan.roll_out_plan_updated_by.user_scope	string	roll_out_plan -> roll_out_plan_updated_by -> user_scope
roll_out_plan.roll_out_plan_updated_by.sms_mail_id	change.roll_out_plan.roll_out_plan_updated_by.sms_mail_id	string	roll_out_plan -> roll_out_plan_updated_by -> sms_mail_id
roll_out_plan.roll_out_plan_updated_by.phone	change.roll_out_plan.roll_out_plan_updated_by.phone	string	roll_out_plan -> roll_out_plan_updated_by -> téléphone
roll_out_plan.roll_out_plan_updated_by.name	change.roll_out_plan.roll_out_plan_updated_by.name	string	roll_out_plan -> roll_out_plan_updated_by -> nom
roll_out_plan.roll_out_plan_updated_by.id	change.roll_out_plan.roll_out_plan_updated_by.id	string	roll_out_plan -> roll_out_plan_updated_by -> ID
roll_out_plan.roll_out_plan_updated_by.photo_url	change.roll_out_plan.roll_out_plan_updated_by.photo_url	string	roll_out_plan -> roll_out_plan_updated_by -> photo_url
roll_out_plan.roll_out_plan_updated_by.is_vip_user	change.roll_out_plan.roll_out_plan_updated_by.is_vip_user	boolean	roll_out_plan -> roll_out_plan_updated_by -> is_vip_user
roll_out_plan.roll_out_plan_updated_by.department	change.roll_out_plan.roll_out_plan_updated_by.department	string	roll_out_plan -> roll_out_plan_updated_by -> service
roll_out_plan.roll_out_plan_updated_by.first_name	change.roll_out_plan.roll_out_plan_updated_by.first_name	string	roll_out_plan -> roll_out_plan_updated_by -> first_name
roll_out_plan.roll_out_plan_updated_by.job_title	change.roll_out_plan.roll_out_plan_updated_by.job_title	string	roll_out_plan -> roll_out_plan_updated_by -> job_title
roll_out_plan.roll_out_plan_description	change.roll_out_plan.roll_out_plan_description	string	roll_out_plan -> roll_out_plan_description
Urgence	change.emergency	boolean	Urgence
change_type.color	change.change_type.color	string	change_type -> couleur
change_type.pre_approved	change.change_type.pre_approved	boolean	change_type -> pre_approved
change_type.name	change.change_type.name	string	change_type -> nom
change_type.id	change.change_type.id	string	change_type -> ID
review_details.next_review_on	change.review_details.next_review_on	object	review_details -> next_review_on
review_details.review_details_updated_by	change.review_details.review_details_updated_by	object	review_details -> review_details_updated_by
review_details.review_details_updated_on	change.review_details.review_details_updated_on	object	review_details -> review_details_updated_on
review_details.review_details_description	change.review_details.review_details_description	object	review_details -> review_details_description
assets	change.assets	array of object	assets
assets.site	change.assets.site	object	ressources -> site
assets.name	change.assets.name	string	assets -> name
assets.id	change.assets.id	string	assets -> ID
configuration_items	change.configuration_items	array of	configuration_items
workflow_instance_details.id	change.workflow_instance_details.id	string	workflow_instance_details -> ID
workflow_instance_details.status.name	change.workflow_instance_details.status.name	string	workflow_instance_details -> état -> nom
workflow_instance_details.status.id	change.workflow_instance_details.status.id	string	workflow_instance_details -> état -> ID
rel.releases	change.rel.releases	object	rel -> versions
pièce d'identité	change.id	string	modification -> ID
change_requester.email_id	change.change_requester.email_id	string	change_requester -> email_id
change_requester.is_technician	change.change_requester.is_technician	boolean	change_requester -> is_technician
change_requester.sms_mail	change.change_requester.sms_mail	string	change_requester -> sms_mail
change_requester.mobile	change.change_requester.mobile	string	change_requester -> mobile
change_requester.last_name	change.change_requester.last_name	string	change_requester -> last_name
change_requester.user_scope	change.change_requester.user_scope	string	change_requester -> user_scope
change_requester.sms_mail_id	change.change_requester.sms_mail_id	string	change_requester -> sms_mail_id
change_requester.phone	change.change_requester.phone	string	change_requester -> téléphone
change_requester.name	change.change_requester.name	string	change_requester -> nom
change_requester.id	change.change_requester.id	string	change_requester -> ID
change_requester.photo_url	change.change_requester.photo_url	string	change_requester -> photo_url
change_requester.is_vip_user	change.change_requester.is_vip_user	boolean	change_requester -> is_vip_user
change_requester.department	change.change_requester.department	string	change_requester -> service
change_requester.first_name	change.change_requester.first_name	string	change_requester -> first_name
change_requester.job_title	change.change_requester.job_title	string	change_requester -> job_title
group.site	change.group.site	object	groupe -> site
group.deleted	change.group.deleted	boolean	groupe -> supprimé
group.name	change.group.name	string	groupe -> nom
group.id	change.group.id	string	groupe -> ID
created_time.display_value	change.created_time.display_value	string	created_time -> display_value
created_time.value	change.created_time.value	string	created_time -> valeur
item.name	change.item.name	string	item -> name
item.id	change.item.id	string	élément -> ID
workflow.validated	change.workflow.validated	boolean	workflow -> validé
workflow.name	change.workflow.name	string	workflow -> nom
workflow.id	change.workflow.id	string	workflow -> ID
approval_status	change.approval_status	string	approval_status
impact.name	change.impact.name	string	impact -> nom
impact.id	change.impact.id	string	impact -> ID
release_details.release_actual_start	change.release_details.release_actual_start	object	release_details -> release_actual_start
release_details.release_actual_end	change.release_details.release_actual_end	object	release_details -> release_actual_end
release_details.release_details_description	change.release_details.release_details_description	string	release_details -> release_details_description
release_details.release_scheduled_end.display_value	change.release_details.release_scheduled_end.display_value	string	release_details -> release_scheduled_end -> display_value
release_details.release_scheduled_end.value	change.release_details.release_scheduled_end.value	string	release_details -> release_scheduled_end -> valeur
release_details.release_details_updated_on.display_value	change.release_details.release_details_updated_on.display_value	string	release_details -> release_details_updated_on -> display_value
release_details.release_details_updated_on.value	change.release_details.release_details_updated_on.value	string	release_details -> release_details_updated_on -> valeur
release_details.release_scheduled_start.display_value	change.release_details.release_scheduled_start.display_value	string	release_details -> release_scheduled_start -> display_value
release_details.release_scheduled_start.value	change.release_details.release_scheduled_start.value	string	release_details -> release_scheduled_start -> valeur
release_details.release_details_updated_by.email_id	change.release_details.release_details_updated_by.email_id	string	release_details -> release_details_updated_by -> email_id
release_details.release_details_updated_by.is_technician	change.release_details.release_details_updated_by.is_technician	boolean	release_details -> release_details_updated_by -> is_technician
release_details.release_details_updated_by.sms_mail	change.release_details.release_details_updated_by.sms_mail	string	release_details -> release_details_updated_by -> sms_mail
release_details.release_details_updated_by.mobile	change.release_details.release_details_updated_by.mobile	string	release_details -> release_details_updated_by -> mobile
release_details.release_details_updated_by.last_name	change.release_details.release_details_updated_by.last_name	string	release_details -> release_details_updated_by -> last_name
release_details.release_details_updated_by.user_scope	change.release_details.release_details_updated_by.user_scope	string	release_details -> release_details_updated_by -> user_scope
release_details.release_details_updated_by.sms_mail_id	change.release_details.release_details_updated_by.sms_mail_id	string	release_details -> release_details_updated_by -> sms_mail_id
release_details.release_details_updated_by.phone	change.release_details.release_details_updated_by.phone	string	release_details -> release_details_updated_by -> téléphone
release_details.release_details_updated_by.name	change.release_details.release_details_updated_by.name	string	release_details -> release_details_updated_by -> nom
release_details.release_details_updated_by.id	change.release_details.release_details_updated_by.id	string	release_details -> release_details_updated_by -> ID
release_details.release_details_updated_by.photo_url	change.release_details.release_details_updated_by.photo_url	string	release_details -> release_details_updated_by -> photo_url
release_details.release_details_updated_by.is_vip_user	change.release_details.release_details_updated_by.is_vip_user	boolean	release_details -> release_details_updated_by -> is_vip_user
release_details.release_details_updated_by.department	change.release_details.release_details_updated_by.department	string	release_details -> release_details_updated_by -> département
release_details.release_details_updated_by.first_name	change.release_details.release_details_updated_by.first_name	string	release_details -> release_details_updated_by -> first_name
release_details.release_details_updated_by.job_title	change.release_details.release_details_updated_by.job_title	string	release_details -> release_details_updated_by -> job_title
priority.color	change.priority.color	string	priorité -> couleur
priority.name	change.priority.name	string	priority -> name
priority.id	change.priority.id	string	priority -> ID
scheduled_end_time.display_value	change.scheduled_end_time.display_value	string	scheduled_end_time -> display_value
scheduled_end_time.value	change.scheduled_end_time.value	string	scheduled_end_time -> valeur
uat_details.uat_scheduled_start	change.uat_details.uat_scheduled_start	object	uat_details -> uat_scheduled_start
uat_details.uat_scheduled_end	change.uat_details.uat_actual_end	object	uat_details -> uat_actual_end
uat_details.uat_details_updated_by.email_id	change.uat_details.uat_details_updated_by.email_id	string	uat_details -> uat_details_updated_by -> email_id
uat_details.uat_details_updated_by.is_technician	change.uat_details.uat_details_updated_by.is_technician	boolean	uat_details -> uat_details_updated_by -> is_technician
uat_details.uat_details_updated_by.sms_mail	change.uat_details.uat_details_updated_by.sms_mail	string	uat_details -> uat_details_updated_by -> sms_mail
uat_details.uat_details_updated_by.mobile	change.uat_details.uat_details_updated_by.mobile	string	uat_details -> uat_details_updated_by -> mobile
uat_details.uat_details_updated_by.last_name	change.uat_details.uat_details_updated_by.last_name	string	uat_details -> uat_details_updated_by -> last_name
uat_details.uat_details_updated_by.user_scope	change.uat_details.uat_details_updated_by.user_scope	string	uat_details -> uat_details_updated_by -> user_scope
uat_details.uat_details_updated_by.sms_mail_id	change.uat_details.uat_details_updated_by.sms_mail_id	string	uat_details -> uat_details_updated_by -> sms_mail_id
uat_details.uat_details_updated_by.phone	change.uat_details.uat_details_updated_by.phone	string	uat_details -> uat_details_updated_by -> téléphone
uat_details.uat_details_updated_by.name	change.uat_details.uat_details_updated_by.name	string	uat_details -> uat_details_updated_by -> nom
uat_details.uat_details_updated_by.id	change.uat_details.uat_details_updated_by.id	string	uat_details -> uat_details_updated_by -> ID
uat_details.uat_details_updated_by.photo_url	change.uat_details.uat_details_updated_by.photo_url	string	uat_details -> uat_details_updated_by -> photo_url
uat_details.uat_details_updated_by.is_vip_user	change.uat_details.uat_details_updated_by.is_vip_user	boolean	uat_details -> uat_details_updated_by -> is_vip_user
uat_details.uat_details_updated_by.department	change.uat_details.uat_details_updated_by.department	string	uat_details -> uat_details_updated_by -> département
uat_details.uat_details_updated_by.first_name	change.uat_details.uat_details_updated_by.first_name	string	uat_details -> uat_details_updated_by -> first_name
uat_details.uat_details_updated_by.job_title	change.uat_details.uat_details_updated_by.job_title	string	uat_details -> uat_details_updated_by -> job_title
uat_details.uat_details_description	change.uat_details.uat_details_description	string	uat_details -> uat_details_description
uat_details.uat_details_updated_on.display_value	change.uat_details.uat_details_updated_on.display_value	string	uat_details -> uat_details_updated_on -> display_value
uat_details.uat_details_updated_on.value	change.uat_details.uat_details_updated_on.value	string	uat_details -> uat_details_updated_on -> valeur
uat_details.uat_scheduled_end	change.uat_details.uat_scheduled_end	object	uat_details -> uat_scheduled_end
uat_details.uat_actual_start	change.uat_details.uat_actual_start	object	uat_details -> uat_actual_start
reason_for_change.name	change.reason_for_change.name	string	reason_for_change -> nom
reason_for_change.id	change.reason_for_change.id	string	reason_for_change -> ID
impact_details.impact_details_updated_on.display_value	change.impact_details.impact_details_updated_on.display_value	string	impact_details -> impact_details_updated_on -> display_value
impact_details.impact_details_updated_on.value	change.impact_details.impact_details_updated_on.value	string	impact_details -> impact_details_updated_on -> valeur
impact_details.impact_details_updated_by.email_id	change.impact_details.impact_details_updated_by.email_id	string	impact_details -> impact_details_updated_by -> email_id
impact_details.impact_details_updated_by.is_technician	change.impact_details.impact_details_updated_by.is_technician	boolean	impact_details -> impact_details_updated_by -> is_technician
impact_details.impact_details_updated_by.sms_mail	change.impact_details.impact_details_updated_by.sms_mail	string	impact_details -> impact_details_updated_by -> sms_mail
impact_details.impact_details_updated_by.mobile	change.impact_details.impact_details_updated_by.mobile	string	impact_details -> impact_details_updated_by -> mobile
impact_details.impact_details_updated_by.last_name	change.impact_details.impact_details_updated_by.last_name	string	impact_details -> impact_details_updated_by -> last_name
impact_details.impact_details_updated_by.user_scope	change.impact_details.impact_details_updated_by.user_scope	string	impact_details -> impact_details_updated_by -> user_scope
impact_details.impact_details_updated_by.sms_mail_id	change.impact_details.impact_details_updated_by.sms_mail_id	string	impact_details -> impact_details_updated_by -> sms_mail_id
impact_details.impact_details_updated_by.phone	change.impact_details.impact_details_updated_by.phone	string	impact_details -> impact_details_updated_by -> téléphone
impact_details.impact_details_updated_by.name	change.impact_details.impact_details_updated_by.name	string	impact_details -> impact_details_updated_by -> nom
impact_details.impact_details_updated_by.id	change.impact_details.impact_details_updated_by.id	string	impact_details -> impact_details_updated_by -> ID
impact_details.impact_details_updated_by.photo_url	change.impact_details.impact_details_updated_by.photo_url	string	impact_details -> impact_details_updated_by -> photo_url
impact_details.impact_details_updated_by.is_vip_user	change.impact_details.impact_details_updated_by.is_vip_user	boolean	impact_details -> impact_details_updated_by -> is_vip_user
impact_details.impact_details_updated_by.department	change.impact_details.impact_details_updated_by.department	string	impact_details -> impact_details_updated_by -> département
impact_details.impact_details_updated_by.first_name	change.impact_details.impact_details_updated_by.first_name	string	impact_details -> impact_details_updated_by -> first_name
impact_details.impact_details_updated_by.job_title	change.impact_details.impact_details_updated_by.job_title	string	impact_details -> impact_details_updated_by -> job_title
impact_details.impact_details_description	change.impact_details.impact_details_description	string	impact_details -> impact_details_description
subcategory.name	change.subcategory.name	string	sous-catégorie -> nom
subcategory.id	change.subcategory.id	string	sous-catégorie -> ID
deleted_time	change.deleted_time	object	deleted_time
is_freeze_conflicted	change.is_freeze_conflicted	boolean	is_freeze_conflicted
status.internal_name	change.status.internal_name	string	état -> internal_name
status.stage.id	change.status.stage.id	string	état -> étape -> ID
status.name	change.status.name	string	status -> name
status.id	change.status.id	string	status -> ID
scheduled_start_time.display_value	change.scheduled_start_time.display_value	string	scheduled_start_time -> display_value
scheduled_start_time.value	change.scheduled_start_time.value	string	scheduled_start_time -> valeur
template.inactive	change.template.inactive	boolean	modèle -> inactif
template.name	change.template.name	string	modèle -> nom
template.id	change.template.id	string	modèle -> ID
has_release_association	change.has_release_association	boolean	has_release_association
attachments	change.attachments	array of	attachments
display_id.display_value	change.display_id.display_value	string	display_id -> display_value
display_id.value	change.display_id.value	string	display_id -> valeur
roles	change.roles	array of object	roles
roles.role.internal_name	change.roles.role.internal_name	string	rôles -> rôle -> internal_name
roles.role.user_type	change.roles.role.user_type	string	rôles -> rôle -> user_type
roles.role.name	change.roles.role.name	string	rôles -> rôle -> nom
roles.role.id	change.roles.role.id	string	rôles -> rôle -> ID
roles.id	change.roles.id	string	rôles -> ID
roles.user.email_id	change.roles.user.email_id	string	rôles -> utilisateur -> email_id
roles.user.is_technician	change.roles.user.is_technician	boolean	rôles -> utilisateur -> is_technician
roles.user.sms_mail	change.roles.user.sms_mail	string	rôles -> utilisateur -> sms_mail
roles.user.mobile	change.roles.user.mobile	string	rôles - utilisateur ->> mobile
roles.user.last_name	change.roles.user.last_name	string	rôles -> utilisateur -> last_name
roles.user.user_scope	change.roles.user.user_scope	string	rôles -> utilisateur -> user_scope
roles.user.sms_mail_id	change.roles.user.sms_mail_id	string	rôles -> utilisateur -> sms_mail_id
roles.user.phone	change.roles.user.phone	string	rôles -> utilisateur -> téléphone
roles.user.name	change.roles.user.name	string	rôles -> utilisateur -> nom
roles.user.id	change.roles.user.id	string	rôles -> utilisateur -> ID
roles.user.photo_url	change.roles.user.photo_url	string	rôles -> utilisateur -> photo_url
roles.user.is_vip_user	change.roles.user.is_vip_user	boolean	rôles -> utilisateur -> is_vip_user
roles.user.department.site.deleted	change.roles.user.department.site.deleted	boolean	rôles -> utilisateur -> service -> site -> supprimé
roles.user.department.site.name	change.roles.user.department.site.name	string	rôles -> utilisateur -> service -> site -> nom
roles.user.department.site.id	change.roles.user.department.site.id	string	rôles -> utilisateur -> service -> site -> ID
roles.user.department.name	change.roles.user.department.name	string	rôles - utilisateur ->> service -> nom
roles.user.department.id	change.roles.user.department.id	string	rôles - utilisateur ->> service -> ID
roles.user.first_name	change.roles.user.first_name	string	rôles -> utilisateur -> first_name
roles.user.job_title	change.roles.user.job_title	string	rôles -> utilisateur ->job_title
descriptif	change.description	string	descriptif
title	change.title	string	title
change_owner.email_id	change.change_owner.email_id	string	change_owner -> email_id
change_owner.is_technician	change.change_owner.is_technician	boolean	change_owner -> is_technician
change_owner.sms_mail	change.change_owner.sms_mail	string	change_owner -> sms_mail
change_owner.mobile	change.change_owner.mobile	string	change_owner -> mobile
change_owner.last_name	change.change_owner.last_name	string	change_owner -> last_name
change_owner.user_scope	change.change_owner.user_scope	string	change_owner -> user_scope
change_owner.sms_mail_id	change.change_owner.sms_mail_id	string	change_owner -> sms_mail_id
change_owner.cost_per_hour	change.change_owner.cost_per_hour	string	change_owner -> cost_per_hour
change_owner.phone	change.change_owner.phone	string	change_owner -> téléphone
change_owner.name	change.change_owner.name	string	change_owner -> nom
change_owner.id	change.change_owner.id	string	change_owner -> ID
change_owner.photo_url	change.change_owner.photo_url	string	change_owner -> photo_url
change_owner.is_vip_user	change.change_owner.is_vip_user	boolean	change_owner -> is_vip_user
change_owner.department	change.change_owner.department	string	change_owner -> service
change_owner.first_name	change.change_owner.first_name	string	change_owner -> first_name
change_owner.job_title	change.change_owner.job_title	string	change_owner -> job_title
urgency.name	change.urgency.name	string	urgence -> nom
urgency.id	change.urgency.id	string	urgence -> ID
close_details.close_details_updated_on.display_value	change.close_details.close_details_updated_on.display_value	string	close_details -> close_details_updated_on -> display_value
close_details.close_details_updated_on.value	change.close_details.close_details_updated_on.value	string	close_details -> close_details_updated_on -> valeur
close_details.close_details_description	change.close_details.close_details_description	string	close_details -> close_details_description
close_details.closure_code.name	change.close_details.closure_code.name	string	close_details -> closure_code -> nom
close_details.closure_code.id	change.close_details.closure_code.id	string	close_details -> closure_code -> ID
close_details.close_details_updated_by.email_id	change.close_details.close_details_updated_by.email_id	string	close_details -> close_details_updated_by -> email_id
close_details.close_details_updated_by.is_technician	change.close_details.close_details_updated_by.is_technician	boolean	close_details -> close_details_updated_by -> is_technician
close_details.close_details_updated_by.sms_mail	change.close_details.close_details_updated_by.sms_mail	string	close_details -> close_details_updated_by -> sms_mail
close_details.close_details_updated_by.mobile	change.close_details.close_details_updated_by.mobile	string	close_details -> close_details_updated_by -> mobile
close_details.close_details_updated_by.last_name	change.close_details.close_details_updated_by.last_name	string	close_details -> close_details_updated_by -> last_name
close_details.close_details_updated_by.user_scope	change.close_details.close_details_updated_by.user_scope	string	close_details -> close_details_updated_by -> user_scope
close_details.close_details_updated_by.sms_mail_id	change.close_details.close_details_updated_by.sms_mail_id	string	close_details -> close_details_updated_by -> sms_mail_id
close_details.close_details_updated_by.phone	change.close_details.close_details_updated_by.phone	string	close_details -> close_details_updated_by -> téléphone
close_details.close_details_updated_by.name	change.close_details.close_details_updated_by.name	string	close_details -> close_details_updated_by -> nom
close_details.close_details_updated_by.id	change.close_details.close_details_updated_by.id	string	close_details -> close_details_updated_by -> ID
close_details.close_details_updated_by.photo_url	change.close_details.close_details_updated_by.photo_url	string	close_details -> close_details_updated_by -> photo_url
close_details.close_details_updated_by.is_vip_user	change.close_details.close_details_updated_by.is_vip_user	boolean	close_details -> close_details_updated_by -> is_vip_user
close_details.close_details_updated_by.department	change.close_details.close_details_updated_by.department	string	close_details -> close_details_updated_by -> département
close_details.close_details_updated_by.first_name	change.close_details.close_details_updated_by.first_name	string	close_details -> close_details_updated_by -> first_name
close_details.close_details_updated_by.job_title	change.close_details.close_details_updated_by.job_title	string	close_details -> close_details_updated_by -> job_title
change_manager	change.change_manager	string	change_manager
is_freezed	change.is_freezed	boolean	is_freezed
rétrospectif	change.retrospective	boolean	rétrospectif
checklist.checklist_description	change.checklist.checklist_description	string	check-list -> checklist_description
checklist.checklist_updated_on.display_value	change.checklist.checklist_updated_on.display_value	string	check-list -> checklist_updated_on -> display_value
checklist.checklist_updated_on.value	change.checklist.checklist_updated_on.value	string	check-list -> checklist_updated_on -> valeur
checklist.checklist_updated_by.email_id	change.checklist.checklist_updated_by.email_id	string	check-list -> checklist_updated_by -> email_id
checklist.checklist_updated_by.is_technician	change.checklist.checklist_updated_by.is_technician	boolean	check-list -> checklist_updated_by -> is_technician
checklist.checklist_updated_by.sms_mail	change.checklist.checklist_updated_by.sms_mail	string	check-list -> checklist_updated_by -> sms_mail
checklist.checklist_updated_by.mobile	change.checklist.checklist_updated_by.mobile	string	check-list -> checklist_updated_by -> mobile
checklist.checklist_updated_by.last_name	change.checklist.checklist_updated_by.last_name	string	check-list -> checklist_updated_by -> last_name
checklist.checklist_updated_by.user_scope	change.checklist.checklist_updated_by.user_scope	string	check-list -> checklist_updated_by -> user_scope
checklist.checklist_updated_by.sms_mail_id	change.checklist.checklist_updated_by.sms_mail_id	string	check-list -> checklist_updated_by -> sms_mail_id
checklist.checklist_updated_by.phone	change.checklist.checklist_updated_by.phone	string	check-list -> checklist_updated_by -> téléphone
checklist.checklist_updated_by.name	change.checklist.checklist_updated_by.name	string	check-list -> checklist_updated_by -> nom
checklist.checklist_updated_by.id	change.checklist.checklist_updated_by.id	string	check-list -> checklist_updated_by -> ID
checklist.checklist_updated_by.photo_url	change.checklist.checklist_updated_by.photo_url	string	check-list -> checklist_updated_by -> photo_url
checklist.checklist_updated_by.is_vip_user	change.checklist.checklist_updated_by.is_vip_user	boolean	check-list -> checklist_updated_by -> is_vip_user
checklist.checklist_updated_by.department	change.checklist.checklist_updated_by.department	string	check-list -> checklist_updated_by -> Département
checklist.checklist_updated_by.first_name	change.checklist.checklist_updated_by.first_name	string	check-list -> checklist_updated_by -> first_name
checklist.checklist_updated_by.job_title	change.checklist.checklist_updated_by.job_title	string	check-list -> checklist_updated_by -> job_title
services	change.services	array of object	services
services.inactifs	change.services.inactive	boolean	services -> inactifs
services.name	change.services.name	string	services -> nom
services.id	change.services.id	string	services -> ID
services.sort_index	change.services.sort_index	integer	services -> sort_index
back_out_plan.back_out_plan_updated_by.email_id	change.back_out_plan.back_out_plan_updated_by.email_id	string	back_out_plan -> back_out_plan_updated_by -> email_id
back_out_plan.back_out_plan_updated_by.is_technician	change.back_out_plan.back_out_plan_updated_by.is_technician	boolean	back_out_plan -> back_out_plan_updated_by -> is_technician
back_out_plan.back_out_plan_updated_by.sms_mail	change.back_out_plan.back_out_plan_updated_by.sms_mail	string	back_out_plan -> back_out_plan_updated_by -> sms_mail
back_out_plan.back_out_plan_updated_by.mobile	change.back_out_plan.back_out_plan_updated_by.mobile	string	back_out_plan -> back_out_plan_updated_by -> mobile
back_out_plan.back_out_plan_updated_by.last_name	change.back_out_plan.back_out_plan_updated_by.last_name	string	back_out_plan -> back_out_plan_updated_by -> last_name
back_out_plan.back_out_plan_updated_by.user_scope	change.back_out_plan.back_out_plan_updated_by.user_scope	string	back_out_plan -> back_out_plan_updated_by -> user_scope
back_out_plan.back_out_plan_updated_by.sms_mail_id	change.back_out_plan.back_out_plan_updated_by.sms_mail_id	string	back_out_plan -> back_out_plan_updated_by -> sms_mail_id
back_out_plan.back_out_plan_updated_by.phone	change.back_out_plan.back_out_plan_updated_by.phone	string	back_out_plan -> back_out_plan_updated_by -> téléphone
back_out_plan.back_out_plan_updated_by.name	change.back_out_plan.back_out_plan_updated_by.name	string	back_out_plan -> back_out_plan_updated_by -> nom
back_out_plan.back_out_plan_updated_by.id	change.back_out_plan.back_out_plan_updated_by.id	string	back_out_plan -> back_out_plan_updated_by -> ID
back_out_plan.back_out_plan_updated_by.photo_url	change.back_out_plan.back_out_plan_updated_by.photo_url	string	back_out_plan -> back_out_plan_updated_by -> photo_url
back_out_plan.back_out_plan_updated_by.is_vip_user	change.back_out_plan.back_out_plan_updated_by.is_vip_user	boolean	back_out_plan -> back_out_plan_updated_by -> is_vip_user
back_out_plan.back_out_plan_updated_by.department	change.back_out_plan.back_out_plan_updated_by.department	string	back_out_plan -> back_out_plan_updated_by -> département
back_out_plan.back_out_plan_updated_by.first_name	change.back_out_plan.back_out_plan_updated_by.first_name	string	back_out_plan -> back_out_plan_updated_by -> first_name
back_out_plan.back_out_plan_updated_by.job_title	change.back_out_plan.back_out_plan_updated_by.job_title	string	back_out_plan -> back_out_plan_updated_by -> job_title
back_out_plan.back_out_plan_updated_on.display_value	change.back_out_plan.back_out_plan_updated_on.display_value	string	back_out_plan -> back_out_plan_updated_on -> display_value
back_out_plan.back_out_plan_updated_on.value	change.back_out_plan.back_out_plan_updated_on.value	string	back_out_plan -> back_out_plan_updated_on -> valeur
back_out_plan.back_out_plan_description	change.back_out_plan.back_out_plan_description	string	back_out_plan -> back_out_plan_description
site.site	change.site.deleted	boolean	site -> supprimé
site.name	change.site.name	string	site -> nom
site.id	change.site.id	string	site -> ID
stage.internal_name	change.stage.internal_name	string	étape -> internal_name
stage.stage_index	change.stage.stage_index	integer	étape -> stage_index
stage.name	change.stage.name	string	stage -> name
stage.id	change.stage.id	string	stage -> ID
completed_time.display_value	change.completed_time.display_value	string	completed_time -> display_value
completed_time.value	change.completed_time.value	string	completed_time -> valeur
risk.name	change.risk.name	string	risque -> nom
risk.id	change.risk.id	string	risque -> ID
category.deleted	change.category.deleted	boolean	catégorie -> supprimée
category.name	change.category.name	string	category -> name
category.id	change.category.id	string	category -> id
notes_present	change.notes_present	boolean	notes_present

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