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Overview of business processes in Dynamics 365

Learn the end-to-end scenarios and business processes that Dynamics 365 supports out-of-the-box.

Get started

Get started

  • Introduction
  • About the business process guide
  • Glossary of terms
  • Business processes, steps, and how to find things

Concept

  • Process maturity overview
  • Standardize business processes
  • Map of business processes and typical requests
  • Import the catalog to Azure DevOps
  • Import the catalog to Mavim

What's new

  • What's new or changed in the business process catalog
  • August 2025

Primary processes

Overview

  • Prospect to quote
  • Order to cash
  • Service to deliver
  • Plan to produce
  • Source to pay
  • Project to profit
  • Case to resolution

Processes to manage work

Overview

  • Acquire to dispose
  • Concept to market
  • Design to retire
  • Forecast to plan

Processes to support work

Overview

  • Inventory to deliver
  • Record to report
  • Hire to retire
  • Administer to operate
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