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Support Tickets - Create

Service:
Support
Version d'API:
2024-04-01

Crée un ticket de support pour les limites d’abonnement et de service (quota), les problèmes techniques, de facturation et de gestion des abonnements pour l’abonnement spécifié. Découvrez les prérequis requis pour créer un ticket de support.

Appelez toujours l’API Services et ProblemClassifications pour obtenir l’ensemble le plus récent de services et de catégories de problèmes nécessaires à la création du ticket de support.

L’ajout de pièces jointes n’est actuellement pas pris en charge via l’API. Pour ajouter un fichier à un ticket de support existant, visitez la page Gérer les tickets de support dans le portail Azure, sélectionnez le ticket de support et utilisez le contrôle de chargement de fichier pour ajouter un nouveau fichier.

Fournir le consentement pour partager des informations de diagnostic avec le support Azure n’est actuellement pas pris en charge via l’API. L’ingénieur du support Azure travaillant sur votre ticket vous contactera pour obtenir votre consentement si votre problème nécessite la collecte des informations de diagnostic à partir de vos ressources Azure.

Création d’un ticket de support pour on-behalf-of : incluez l’en-tête x-ms-authorization-auxiliaire pour fournir un jeton auxiliaire en fonction de la documentation. Le jeton principal provient du locataire pour lequel un ticket de support est déclenché par rapport à l’abonnement, c’est-à-dire le locataire client du fournisseur de solutions cloud (CSP). Le jeton auxiliaire provient du locataire partenaire du fournisseur de solutions cloud (CSP).

PUT https://management.azure.com/subscriptions/{subscriptionId}/providers/Microsoft.Support/supportTickets/{supportTicketName}?api-version=2024-04-01

Paramètres URI

Nom Dans Obligatoire Type Description
subscriptionId
 path True

string (uuid)

ID de l’abonnement cible. La valeur doit être un UUID.
supportTicketName
 path True

string

Le nom du SupportTicketDetails
api-version
 query True

string

minLength: 1

Version de l’API à utiliser pour cette opération.

Corps de la demande

Nom Obligatoire Type Description
properties.advancedDiagnosticConsent True

Consent

Consentement de diagnostic avancé à mettre à jour sur le ticket de support.
properties.contactDetails True

ContactProfile

Informations de contact de l’utilisateur demandant de créer un ticket de support.
properties.description True

string

Description détaillée de la question ou du problème.
properties.problemClassificationId True

string

Chaque service Azure a son propre ensemble de catégories de problèmes, également appelé classification des problèmes. Ce paramètre est l’ID unique pour le type de problème rencontré.
properties.serviceId True

string

Il s’agit de l’ID de ressource de la ressource de service Azure associée au ticket de support.
properties.severity True

SeverityLevel

Valeur qui indique l’urgence du cas, qui détermine à son tour le temps de réponse en fonction du contrat de niveau de service du plan de support technique que vous avez avec Azure. Remarque : « Impact critique le plus élevé », également appelé niveau « Urgence - Impact grave » dans le portail Azure est réservé uniquement à nos clients Premium.
properties.title True

string

Titre du ticket de support.
properties.enrollmentId

string

ID d’inscription associé au ticket de support.
properties.fileWorkspaceName

string

Nom de l’espace de travail de fichier.
properties.problemScopingQuestions

string

Questions ciblées sur les problèmes associés au ticket de support.
properties.problemStartTime

string (date-time)

Heure au format UTC (format ISO 8601) au démarrage du problème.
properties.quotaTicketDetails

QuotaTicketDetails

Détails de ticket supplémentaires associés à une demande de ticket de support de quota.
properties.require24X7Response

boolean

Indique si cela nécessite une réponse 24x7 d’Azure.
properties.secondaryConsent

SecondaryConsent[]

Cette propriété indique les consentements secondaires pour le ticket de support
properties.serviceLevelAgreement

ServiceLevelAgreement

Informations sur le contrat de niveau de service pour ce ticket de support.
properties.supportEngineer

SupportEngineer

Informations sur l’ingénieur du support technique travaillant sur ce ticket de support.
properties.supportPlanId

string

ID de plan de support associé au ticket de support.
properties.supportTicketId

string

ID de ticket de support généré par le système unique.
properties.technicalTicketDetails

TechnicalTicketDetails

Détails de ticket supplémentaires associés à une demande de ticket de support technique.

Réponses

Nom Type Description
200 OK

SupportTicketDetails

Réussite de l’opération de mise à jour de la ressource 'SupportTicketDetails'
202 Accepted

Exploitation des ressources acceptée.

En-têtes

  • Location: string
  • Retry-After: integer
Other Status Codes

ErrorResponse

Réponse d’erreur inattendue.

Sécurité

azure_auth

Flux OAuth2 Azure Active Directory.

Type: oauth2
Flux: implicit
URL d’autorisation: https://login.microsoftonline.com/common/oauth2/authorize

Étendues

Nom Description
user_impersonation emprunter l’identité de votre compte d’utilisateur

Exemples

Create a ticket for Billing related issues
Create a ticket for Subscription Management related issues for a subscription
Create a ticket for Technical issue related to a specific resource for a subscription
Create a ticket to request Quota increase for Active Jobs and Job Schedules for a Batch account
Create a ticket to request Quota increase for Azure SQL managed instance
Create a ticket to request Quota increase for Batch accounts for a subscription
Create a ticket to request Quota increase for Compute VM Cores
Create a ticket to request Quota increase for DTUs for Azure Synapse Analytics
Create a ticket to request Quota increase for DTUs for SQL Database
Create a ticket to request Quota increase for Low-priority cores for a Batch account
Create a ticket to request Quota increase for Low-priority cores for Machine Learning service
Create a ticket to request Quota increase for Pools for a Batch account
Create a ticket to request Quota increase for Servers for Azure Synapse Analytics
Create a ticket to request Quota increase for Servers for SQL Database
Create a ticket to request Quota increase for services that do not require additional details in the quotaTicketDetails object
Create a ticket to request Quota increase for specific VM family cores for a Batch account
Create a ticket to request Quota increase for specific VM family cores for Machine Learning service

Exemple de requête

PUT https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket?api-version=2024-04-01

{
  "properties": {
    "description": "my description",
    "advancedDiagnosticConsent": "No",
    "contactDetails": {
      "country": "usa",
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "preferredSupportLanguage": "en-US",
      "preferredTimeZone": "Pacific Standard Time",
      "primaryEmailAddress": "abc@contoso.com"
    },
    "fileWorkspaceName": "6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066",
    "problemClassificationId": "/providers/Microsoft.Support/services/billing_service_guid/problemClassifications/billing_problemClassification_guid",
    "serviceId": "/providers/Microsoft.Support/services/billing_service_guid",
    "severity": "moderate",
    "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
    "title": "my title"
  }
}

Exemple de réponse

Code d’état:
200 
{
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
  "properties": {
    "description": "my description",
    "advancedDiagnosticConsent": "No",
    "contactDetails": {
      "country": "usa",
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "preferredSupportLanguage": "en-US",
      "preferredTimeZone": "Pacific Standard Time",
      "primaryEmailAddress": "abc@contoso.com"
    },
    "createdDate": "2020-03-20T21:36:18Z",
    "fileWorkspaceName": "6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066",
    "modifiedDate": "2020-03-20T21:36:23Z",
    "problemClassificationDisplayName": "Refund request",
    "problemClassificationId": "/providers/Microsoft.Support/services/billing_service_guid/problemClassifications/billing_problemClassification_guid",
    "require24X7Response": false,
    "serviceDisplayName": "Billing",
    "serviceId": "/providers/Microsoft.Support/services/billing_service_guid",
    "serviceLevelAgreement": {
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240,
      "startTime": "2020-03-20T21:36:18Z"
    },
    "severity": "moderate",
    "status": "Open",
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanDisplayName": "Premier",
    "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
    "supportPlanType": "Premier",
    "supportTicketId": "119120321001170",
    "title": "my title"
  }
}
Code d’état:
202 
azure-asyncoperation: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationsStatus/operationid?api-version=2024-04-01
location: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationResults/operationid?api-version=2024-04-01

Exemple de requête

PUT https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket?api-version=2024-04-01

{
  "properties": {
    "description": "my description",
    "advancedDiagnosticConsent": "No",
    "contactDetails": {
      "country": "usa",
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "preferredSupportLanguage": "en-US",
      "preferredTimeZone": "Pacific Standard Time",
      "primaryEmailAddress": "abc@contoso.com"
    },
    "fileWorkspaceName": "6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066",
    "problemClassificationId": "/providers/Microsoft.Support/services/subscription_management_service_guid/problemClassifications/subscription_management_problemClassification_guid",
    "serviceId": "/providers/Microsoft.Support/services/subscription_management_service_guid",
    "severity": "moderate",
    "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
    "title": "my title"
  }
}

Exemple de réponse

Code d’état:
200 
{
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
  "properties": {
    "description": "my description",
    "advancedDiagnosticConsent": "No",
    "contactDetails": {
      "country": "usa",
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "preferredSupportLanguage": "en-US",
      "preferredTimeZone": "Pacific Standard Time",
      "primaryEmailAddress": "abc@contoso.com"
    },
    "createdDate": "2020-03-20T21:36:18Z",
    "fileWorkspaceName": "6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066",
    "modifiedDate": "2020-03-20T21:36:23Z",
    "problemClassificationDisplayName": "Transfer ownership of my subscription",
    "problemClassificationId": "/providers/Microsoft.Support/services/subscription_management_service_guid/problemClassifications/subscription_management_problemClassification_guid",
    "require24X7Response": false,
    "serviceDisplayName": "Subscription management",
    "serviceId": "/providers/Microsoft.Support/services/subscription_management_service_guid",
    "serviceLevelAgreement": {
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240,
      "startTime": "2020-03-20T21:36:18Z"
    },
    "severity": "moderate",
    "status": "Open",
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanDisplayName": "Premier",
    "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
    "supportPlanType": "Premier",
    "supportTicketId": "119120321001170",
    "title": "my title"
  }
}
Code d’état:
202 
azure-asyncoperation: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationsStatus/operationid?api-version=2024-04-01
location: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationResults/operationid?api-version=2024-04-01

Exemple de requête

PUT https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket?api-version=2024-04-01

{
  "properties": {
    "description": "my description",
    "advancedDiagnosticConsent": "Yes",
    "contactDetails": {
      "country": "usa",
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "preferredSupportLanguage": "en-US",
      "preferredTimeZone": "Pacific Standard Time",
      "primaryEmailAddress": "abc@contoso.com"
    },
    "fileWorkspaceName": "6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066",
    "problemClassificationId": "/providers/Microsoft.Support/services/virtual_machine_running_linux_service_guid/problemClassifications/problemClassification_guid",
    "problemScopingQuestions": "{\"articleId\":\"076846c1-4c0b-4b21-91c6-1a30246b3867\",\"scopingDetails\":[{\"question\":\"When did the problem begin?\",\"controlId\":\"problem_start_time\",\"orderId\":1,\"inputType\":\"static\",\"answer\":{\"displayValue\":\"2023-08-31T18:55:00.739Z\",\"value\":\"2023-08-31T18:55:00.739Z\",\"type\":\"datetime\"}},{\"question\":\"API Type of the Cosmos DB account\",\"controlId\":\"api_type\",\"orderId\":2,\"inputType\":\"static\",\"answer\":{\"displayValue\":\"Table\",\"value\":\"tables\",\"type\":\"string\"}},{\"question\":\"Table name\",\"controlId\":\"collection_name_table\",\"orderId\":11,\"inputType\":\"nonstatic\",\"answer\":{\"displayValue\":\"Select Table Name\",\"value\":\"dont_know_answer\",\"type\":\"string\"}},{\"question\":\"Provide additional details about the issue you're facing\",\"controlId\":\"problem_description\",\"orderId\":12,\"inputType\":\"nonstatic\",\"answer\":{\"displayValue\":\"test ticket, please ignore and close\",\"value\":\"test ticket, please ignore and close\",\"type\":\"string\"}}]}",
    "secondaryConsent": [
      {
        "type": "virtualmachinerunninglinuxservice",
        "userConsent": "Yes"
      }
    ],
    "serviceId": "/providers/Microsoft.Support/services/cddd3eb5-1830-b494-44fd-782f691479dc",
    "severity": "moderate",
    "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
    "technicalTicketDetails": {
      "resourceId": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/resourceGroups/test/providers/Microsoft.Compute/virtualMachines/testserver"
    },
    "title": "my title"
  }
}

Exemple de réponse

Code d’état:
200 
{
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
  "properties": {
    "description": "my description",
    "advancedDiagnosticConsent": "Yes",
    "contactDetails": {
      "country": "usa",
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "preferredSupportLanguage": "en-US",
      "preferredTimeZone": "Pacific Standard Time",
      "primaryEmailAddress": "abc@contoso.com"
    },
    "createdDate": "2020-03-20T21:36:18Z",
    "fileWorkspaceName": "6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066",
    "modifiedDate": "2020-03-20T21:36:23Z",
    "problemClassificationDisplayName": "Connectivity / Cannot connect to virtual machine by using RDP or SSH",
    "problemClassificationId": "/providers/Microsoft.Support/services/virtual_machine_running_linux_service_guid/problemClassifications/problemClassification_guid",
    "problemScopingQuestions": "{\"articleId\":\"076846c1-4c0b-4b21-91c6-1a30246b3867\",\"scopingDetails\":[{\"question\":\"When did the problem begin?\",\"controlId\":\"problem_start_time\",\"orderId\":1,\"inputType\":\"static\",\"answer\":{\"displayValue\":\"2023-08-31T18:55:00.739Z\",\"value\":\"2023-08-31T18:55:00.739Z\",\"type\":\"datetime\"}},{\"question\":\"API Type of the Cosmos DB account\",\"controlId\":\"api_type\",\"orderId\":2,\"inputType\":\"static\",\"answer\":{\"displayValue\":\"Table\",\"value\":\"tables\",\"type\":\"string\"}},{\"question\":\"Table name\",\"controlId\":\"collection_name_table\",\"orderId\":11,\"inputType\":\"nonstatic\",\"answer\":{\"displayValue\":\"Select Table Name\",\"value\":\"dont_know_answer\",\"type\":\"string\"}},{\"question\":\"Provide additional details about the issue you're facing\",\"controlId\":\"problem_description\",\"orderId\":12,\"inputType\":\"nonstatic\",\"answer\":{\"displayValue\":\"test ticket, please ignore and close\",\"value\":\"test ticket, please ignore and close\",\"type\":\"string\"}}]}",
    "require24X7Response": false,
    "secondaryConsent": [
      {
        "type": "virtualmachinerunninglinuxservice",
        "userConsent": "Yes"
      }
    ],
    "serviceDisplayName": "Virtual Machine running Linux",
    "serviceId": "/providers/Microsoft.Support/services/virtual_machine_running_linux_service_guid",
    "serviceLevelAgreement": {
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240,
      "startTime": "2020-03-20T21:36:18Z"
    },
    "severity": "moderate",
    "status": "Open",
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanDisplayName": "Premier",
    "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
    "supportPlanType": "Premier",
    "supportTicketId": "119120321001170",
    "technicalTicketDetails": {
      "resourceId": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/resourceGroups/test/providers/Microsoft.Compute/virtualMachines/testserver"
    },
    "title": "my title"
  }
}
Code d’état:
202 
azure-asyncoperation: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationsStatus/operationid?api-version=2024-04-01
location: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationResults/operationid?api-version=2024-04-01

Create a ticket to request Quota increase for Active Jobs and Job Schedules for a Batch account

Exemple de requête

PUT https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket?api-version=2024-04-01

{
  "properties": {
    "description": "my description",
    "advancedDiagnosticConsent": "Yes",
    "contactDetails": {
      "country": "usa",
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "preferredSupportLanguage": "en-US",
      "preferredTimeZone": "Pacific Standard Time",
      "primaryEmailAddress": "abc@contoso.com"
    },
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
    "quotaTicketDetails": {
      "quotaChangeRequestSubType": "Account",
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequests": [
        {
          "payload": "{\"AccountName\":\"test\",\"NewLimit\":200,\"Type\":\"Jobs\"}",
          "region": "EastUS"
        }
      ]
    },
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "severity": "moderate",
    "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
    "title": "my title"
  }
}

Exemple de réponse

Code d’état:
200 
{
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
  "properties": {
    "description": "my description",
    "advancedDiagnosticConsent": "Yes",
    "contactDetails": {
      "country": "usa",
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "preferredSupportLanguage": "en-US",
      "preferredTimeZone": "Pacific Standard Time",
      "primaryEmailAddress": "abc@contoso.com"
    },
    "createdDate": "2020-03-20T21:36:18Z",
    "fileWorkspaceName": "testticket",
    "modifiedDate": "2020-03-20T21:36:23Z",
    "problemClassificationDisplayName": "Batch",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
    "quotaTicketDetails": {
      "quotaChangeRequestSubType": "Account",
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequests": [
        {
          "payload": "{\"AccountName\":\"test\",\"NewLimit\":200,\"Type\":\"Jobs\"}",
          "region": "EastUS"
        }
      ]
    },
    "require24X7Response": false,
    "serviceDisplayName": "Service and subscription limits (quotas)",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "serviceLevelAgreement": {
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240,
      "startTime": "2020-03-20T21:36:18Z"
    },
    "severity": "moderate",
    "status": "Open",
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanDisplayName": "Premier",
    "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
    "supportPlanType": "Premier",
    "supportTicketId": "119120321001170",
    "title": "my title"
  }
}
Code d’état:
202 
azure-asyncoperation: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationsStatus/operationid?api-version=2024-04-01
location: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationResults/operationid?api-version=2024-04-01

Create a ticket to request Quota increase for Azure SQL managed instance

Exemple de requête

PUT https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket?api-version=2024-04-01

{
  "properties": {
    "description": "my description",
    "advancedDiagnosticConsent": "Yes",
    "contactDetails": {
      "country": "usa",
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "preferredSupportLanguage": "en-US",
      "preferredTimeZone": "Pacific Standard Time",
      "primaryEmailAddress": "abc@contoso.com"
    },
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_managedinstance_problemClassification_guid",
    "quotaTicketDetails": {
      "quotaChangeRequestSubType": "SQLMI",
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequests": [
        {
          "payload": "{\"NewLimit\":200, \"Metadata\":null, \"Type\":\"vCore\"}",
          "region": "EastUS"
        },
        {
          "payload": "{\"NewLimit\":200, \"Metadata\":null, \"Type\":\"Subnet\"}",
          "region": "EastUS"
        }
      ]
    },
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "severity": "moderate",
    "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
    "title": "my title"
  }
}

Exemple de réponse

Code d’état:
200 
{
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
  "properties": {
    "description": "my description",
    "advancedDiagnosticConsent": "Yes",
    "contactDetails": {
      "country": "usa",
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "preferredSupportLanguage": "en-US",
      "preferredTimeZone": "Pacific Standard Time",
      "primaryEmailAddress": "abc@contoso.com"
    },
    "createdDate": "2020-03-20T21:36:18Z",
    "fileWorkspaceName": "testticket",
    "modifiedDate": "2020-03-20T21:36:23Z",
    "problemClassificationDisplayName": "SQL Database Managed Instance",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_datawarehouse_problemClassification_guid",
    "quotaTicketDetails": {
      "quotaChangeRequestSubType": "SQLMI",
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequests": [
        {
          "payload": "{\"NewLimit\":200, \"Metadata\":null, \"Type\":\"vCore\"}",
          "region": "EastUS"
        },
        {
          "payload": "{\"NewLimit\":200, \"Metadata\":null, \"Type\":\"Subnet\"}",
          "region": "EastUS"
        }
      ]
    },
    "require24X7Response": false,
    "serviceDisplayName": "Service and subscription limits (quotas)",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "serviceLevelAgreement": {
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240,
      "startTime": "2020-03-20T21:36:18Z"
    },
    "severity": "moderate",
    "status": "Open",
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanDisplayName": "Premier",
    "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
    "supportPlanType": "Premier",
    "supportTicketId": "119120321001170",
    "title": "my title"
  }
}
Code d’état:
202 
azure-asyncoperation: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationsStatus/operationid?api-version=2024-04-01
location: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationResults/operationid?api-version=2024-04-01

Create a ticket to request Quota increase for Batch accounts for a subscription

Exemple de requête

PUT https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket?api-version=2024-04-01

{
  "properties": {
    "description": "my description",
    "advancedDiagnosticConsent": "Yes",
    "contactDetails": {
      "country": "usa",
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "preferredSupportLanguage": "en-US",
      "preferredTimeZone": "Pacific Standard Time",
      "primaryEmailAddress": "abc@contoso.com"
    },
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
    "quotaTicketDetails": {
      "quotaChangeRequestSubType": "Subscription",
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequests": [
        {
          "payload": "{\"NewLimit\":200,\"Type\":\"Account\"}",
          "region": "EastUS"
        }
      ]
    },
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "severity": "moderate",
    "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
    "title": "my title"
  }
}

Exemple de réponse

Code d’état:
200 
{
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
  "properties": {
    "description": "my description",
    "advancedDiagnosticConsent": "Yes",
    "contactDetails": {
      "country": "usa",
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "preferredSupportLanguage": "en-US",
      "preferredTimeZone": "Pacific Standard Time",
      "primaryEmailAddress": "abc@contoso.com"
    },
    "createdDate": "2020-03-20T21:36:18Z",
    "fileWorkspaceName": "testticket",
    "modifiedDate": "2020-03-20T21:36:23Z",
    "problemClassificationDisplayName": "Batch",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
    "quotaTicketDetails": {
      "quotaChangeRequestSubType": "Subscription",
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequests": [
        {
          "payload": "{\"NewLimit\":200,\"Type\":\"Account\"}",
          "region": "EastUS"
        }
      ]
    },
    "require24X7Response": false,
    "serviceDisplayName": "Service and subscription limits (quotas)",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "serviceLevelAgreement": {
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240,
      "startTime": "2020-03-20T21:36:18Z"
    },
    "severity": "moderate",
    "status": "Open",
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanDisplayName": "Premier",
    "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
    "supportPlanType": "Premier",
    "supportTicketId": "119120321001170",
    "title": "my title"
  }
}
Code d’état:
202 
azure-asyncoperation: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationsStatus/operationid?api-version=2024-04-01
location: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationResults/operationid?api-version=2024-04-01

Create a ticket to request Quota increase for Compute VM Cores

Exemple de requête

PUT https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket?api-version=2024-04-01

{
  "properties": {
    "description": "my description",
    "advancedDiagnosticConsent": "Yes",
    "contactDetails": {
      "country": "usa",
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "preferredSupportLanguage": "en-US",
      "preferredTimeZone": "Pacific Standard Time",
      "primaryEmailAddress": "abc@contoso.com"
    },
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/cores_problemClassification_guid",
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequests": [
        {
          "payload": "{\"SKU\":\"DSv3 Series\",\"NewLimit\":104}",
          "region": "EastUS"
        }
      ]
    },
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "severity": "moderate",
    "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
    "title": "my title"
  }
}

Exemple de réponse

Code d’état:
200 
{
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
  "properties": {
    "description": "my description",
    "advancedDiagnosticConsent": "Yes",
    "contactDetails": {
      "country": "usa",
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "preferredSupportLanguage": "en-US",
      "preferredTimeZone": "Pacific Standard Time",
      "primaryEmailAddress": "abc@contoso.com"
    },
    "createdDate": "2020-03-20T21:36:18Z",
    "fileWorkspaceName": "testticket",
    "modifiedDate": "2020-03-20T21:36:23Z",
    "problemClassificationDisplayName": "Compute-VM (cores-vCPUs) subscription limit increases",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/cores_problemClassification_guid",
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequests": [
        {
          "payload": "{\"VmFamily\":\"DSv3 Series\",\"NewLimit\":104}",
          "region": "EastUS"
        }
      ]
    },
    "require24X7Response": false,
    "serviceDisplayName": "Service and subscription limits (quotas)",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "serviceLevelAgreement": {
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240,
      "startTime": "2020-03-20T21:36:18Z"
    },
    "severity": "moderate",
    "status": "Open",
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanDisplayName": "Premier",
    "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
    "supportPlanType": "Premier",
    "supportTicketId": "119120321001170",
    "title": "my title"
  }
}
Code d’état:
202 
azure-asyncoperation: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationsStatus/operationid?api-version=2024-04-01
location: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationResults/operationid?api-version=2024-04-01

Create a ticket to request Quota increase for DTUs for Azure Synapse Analytics

Exemple de requête

PUT https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket?api-version=2024-04-01

{
  "properties": {
    "description": "my description",
    "advancedDiagnosticConsent": "Yes",
    "contactDetails": {
      "country": "usa",
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "preferredSupportLanguage": "en-US",
      "preferredTimeZone": "Pacific Standard Time",
      "primaryEmailAddress": "abc@contoso.com"
    },
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_datawarehouse_problemClassification_guid",
    "quotaTicketDetails": {
      "quotaChangeRequestSubType": "DTUs",
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequests": [
        {
          "payload": "{\"ServerName\":\"testserver\",\"NewLimit\":54000}",
          "region": "EastUS"
        }
      ]
    },
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "severity": "moderate",
    "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
    "title": "my title"
  }
}

Exemple de réponse

Code d’état:
200 
{
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
  "properties": {
    "description": "my description",
    "advancedDiagnosticConsent": "Yes",
    "contactDetails": {
      "country": "usa",
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "preferredSupportLanguage": "en-US",
      "preferredTimeZone": "Pacific Standard Time",
      "primaryEmailAddress": "abc@contoso.com"
    },
    "createdDate": "2020-03-20T21:36:18Z",
    "fileWorkspaceName": "testticket",
    "modifiedDate": "2020-03-20T21:36:23Z",
    "problemClassificationDisplayName": "SQL Data Warehouse",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_datawarehouse_problemClassification_guid",
    "quotaTicketDetails": {
      "quotaChangeRequestSubType": "DTUs",
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequests": [
        {
          "payload": "{\"ServerName\":\"testserver\",\"NewLimit\":54000}",
          "region": "EastUS"
        }
      ]
    },
    "require24X7Response": false,
    "serviceDisplayName": "Service and subscription limits (quotas)",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "serviceLevelAgreement": {
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240,
      "startTime": "2020-03-20T21:36:18Z"
    },
    "severity": "moderate",
    "status": "Open",
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanDisplayName": "Premier",
    "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
    "supportPlanType": "Premier",
    "supportTicketId": "119120321001170",
    "title": "my title"
  }
}
Code d’état:
202 
azure-asyncoperation: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationsStatus/operationid?api-version=2024-04-01
location: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationResults/operationid?api-version=2024-04-01

Create a ticket to request Quota increase for DTUs for SQL Database

Exemple de requête

PUT https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket?api-version=2024-04-01

{
  "properties": {
    "description": "my description",
    "advancedDiagnosticConsent": "Yes",
    "contactDetails": {
      "country": "usa",
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "preferredSupportLanguage": "en-US",
      "preferredTimeZone": "Pacific Standard Time",
      "primaryEmailAddress": "abc@contoso.com"
    },
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_database_problemClassification_guid",
    "quotaTicketDetails": {
      "quotaChangeRequestSubType": "DTUs",
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequests": [
        {
          "payload": "{\"ServerName\":\"testserver\",\"NewLimit\":54000}",
          "region": "EastUS"
        }
      ]
    },
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "severity": "moderate",
    "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
    "title": "my title"
  }
}

Exemple de réponse

Code d’état:
200 
{
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
  "properties": {
    "description": "my description",
    "advancedDiagnosticConsent": "Yes",
    "contactDetails": {
      "country": "usa",
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "preferredSupportLanguage": "en-US",
      "preferredTimeZone": "Pacific Standard Time",
      "primaryEmailAddress": "abc@contoso.com"
    },
    "createdDate": "2020-03-20T21:36:18Z",
    "fileWorkspaceName": "testticket",
    "modifiedDate": "2020-03-20T21:36:23Z",
    "problemClassificationDisplayName": "SQL database",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_database_problemClassification_guid",
    "quotaTicketDetails": {
      "quotaChangeRequestSubType": "DTUs",
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequests": [
        {
          "payload": "{\"ServerName\":\"testserver\",\"NewLimit\":54000}",
          "region": "EastUS"
        }
      ]
    },
    "require24X7Response": false,
    "serviceDisplayName": "Service and subscription limits (quotas)",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "serviceLevelAgreement": {
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240,
      "startTime": "2020-03-20T21:36:18Z"
    },
    "severity": "moderate",
    "status": "Open",
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanDisplayName": "Premier",
    "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
    "supportPlanType": "Premier",
    "supportTicketId": "119120321001170",
    "title": "my title"
  }
}
Code d’état:
202 
azure-asyncoperation: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationsStatus/operationid?api-version=2024-04-01
location: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationResults/operationid?api-version=2024-04-01

Create a ticket to request Quota increase for Low-priority cores for a Batch account

Exemple de requête

PUT https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket?api-version=2024-04-01

{
  "properties": {
    "description": "my description",
    "advancedDiagnosticConsent": "Yes",
    "contactDetails": {
      "country": "usa",
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "preferredSupportLanguage": "en-US",
      "preferredTimeZone": "Pacific Standard Time",
      "primaryEmailAddress": "abc@contoso.com"
    },
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
    "quotaTicketDetails": {
      "quotaChangeRequestSubType": "Account",
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequests": [
        {
          "payload": "{\"AccountName\":\"test\",\"NewLimit\":200,\"Type\":\"LowPriority\"}",
          "region": "EastUS"
        }
      ]
    },
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "severity": "moderate",
    "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
    "title": "my title"
  }
}

Exemple de réponse

Code d’état:
200 
{
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
  "properties": {
    "description": "my description",
    "advancedDiagnosticConsent": "Yes",
    "contactDetails": {
      "country": "usa",
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "preferredSupportLanguage": "en-US",
      "preferredTimeZone": "Pacific Standard Time",
      "primaryEmailAddress": "abc@contoso.com"
    },
    "createdDate": "2020-03-20T21:36:18Z",
    "fileWorkspaceName": "testticket",
    "modifiedDate": "2020-03-20T21:36:23Z",
    "problemClassificationDisplayName": "Batch",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
    "quotaTicketDetails": {
      "quotaChangeRequestSubType": "Account",
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequests": [
        {
          "payload": "{\"AccountName\":\"test\",\"NewLimit\":200,\"Type\":\"LowPriority\"}",
          "region": "EastUS"
        }
      ]
    },
    "require24X7Response": false,
    "serviceDisplayName": "Service and subscription limits (quotas)",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "serviceLevelAgreement": {
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240,
      "startTime": "2020-03-20T21:36:18Z"
    },
    "severity": "moderate",
    "status": "Open",
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanDisplayName": "Premier",
    "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
    "supportPlanType": "Premier",
    "supportTicketId": "119120321001170",
    "title": "my title"
  }
}
Code d’état:
202 
azure-asyncoperation: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationsStatus/operationid?api-version=2024-04-01
location: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationResults/operationid?api-version=2024-04-01

Create a ticket to request Quota increase for Low-priority cores for Machine Learning service

Exemple de requête

PUT https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket?api-version=2024-04-01

{
  "properties": {
    "description": "my description",
    "advancedDiagnosticConsent": "Yes",
    "contactDetails": {
      "country": "usa",
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "preferredSupportLanguage": "en-US",
      "preferredTimeZone": "Pacific Standard Time",
      "primaryEmailAddress": "abc@contoso.com"
    },
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/machine_learning_service_problemClassification_guid",
    "quotaTicketDetails": {
      "quotaChangeRequestSubType": "BatchAml",
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequests": [
        {
          "payload": "{\"NewLimit\":200,\"Type\":\"LowPriority\"}",
          "region": "EastUS"
        }
      ]
    },
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "severity": "moderate",
    "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
    "title": "my title"
  }
}

Exemple de réponse

Code d’état:
200 
{
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
  "properties": {
    "description": "my description",
    "advancedDiagnosticConsent": "Yes",
    "contactDetails": {
      "country": "usa",
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "preferredSupportLanguage": "en-US",
      "preferredTimeZone": "Pacific Standard Time",
      "primaryEmailAddress": "abc@contoso.com"
    },
    "createdDate": "2020-03-20T21:36:18Z",
    "fileWorkspaceName": "testticket",
    "modifiedDate": "2020-03-20T21:36:23Z",
    "problemClassificationDisplayName": "Machine Learning service",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/machine_learning_service_problemClassification_guid",
    "quotaTicketDetails": {
      "quotaChangeRequestSubType": "Account",
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequests": [
        {
          "payload": "{\"NewLimit\":200,\"Type\":\"LowPriority\"}",
          "region": "EastUS"
        }
      ]
    },
    "require24X7Response": false,
    "serviceDisplayName": "Service and subscription limits (quotas)",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "serviceLevelAgreement": {
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240,
      "startTime": "2020-03-20T21:36:18Z"
    },
    "severity": "moderate",
    "status": "Open",
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanDisplayName": "Premier",
    "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
    "supportPlanType": "Premier",
    "supportTicketId": "119120321001170",
    "title": "my title"
  }
}
Code d’état:
202 
azure-asyncoperation: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationsStatus/operationid?api-version=2024-04-01
location: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationResults/operationid?api-version=2024-04-01

Create a ticket to request Quota increase for Pools for a Batch account

Exemple de requête

PUT https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket?api-version=2024-04-01

{
  "properties": {
    "description": "my description",
    "advancedDiagnosticConsent": "Yes",
    "contactDetails": {
      "country": "usa",
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "preferredSupportLanguage": "en-US",
      "preferredTimeZone": "Pacific Standard Time",
      "primaryEmailAddress": "abc@contoso.com"
    },
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
    "quotaTicketDetails": {
      "quotaChangeRequestSubType": "Account",
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequests": [
        {
          "payload": "{\"AccountName\":\"test\",\"NewLimit\":200,\"Type\":\"Pools\"}",
          "region": "EastUS"
        }
      ]
    },
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "severity": "moderate",
    "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
    "title": "my title"
  }
}

Exemple de réponse

Code d’état:
200 
{
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
  "properties": {
    "description": "my description",
    "advancedDiagnosticConsent": "Yes",
    "contactDetails": {
      "country": "usa",
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "preferredSupportLanguage": "en-US",
      "preferredTimeZone": "Pacific Standard Time",
      "primaryEmailAddress": "abc@contoso.com"
    },
    "createdDate": "2020-03-20T21:36:18Z",
    "fileWorkspaceName": "testticket",
    "modifiedDate": "2020-03-20T21:36:23Z",
    "problemClassificationDisplayName": "Batch",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
    "quotaTicketDetails": {
      "quotaChangeRequestSubType": "Account",
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequests": [
        {
          "payload": "{\"AccountName\":\"test\",\"NewLimit\":200,\"Type\":\"Pools\"}",
          "region": "EastUS"
        }
      ]
    },
    "require24X7Response": false,
    "serviceDisplayName": "Service and subscription limits (quotas)",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "serviceLevelAgreement": {
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240,
      "startTime": "2020-03-20T21:36:18Z"
    },
    "severity": "moderate",
    "status": "Open",
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanDisplayName": "Premier",
    "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
    "supportPlanType": "Premier",
    "supportTicketId": "119120321001170",
    "title": "my title"
  }
}
Code d’état:
202 
azure-asyncoperation: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationsStatus/operationid?api-version=2024-04-01
location: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationResults/operationid?api-version=2024-04-01

Create a ticket to request Quota increase for Servers for Azure Synapse Analytics

Exemple de requête

PUT https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket?api-version=2024-04-01

{
  "properties": {
    "description": "my description",
    "advancedDiagnosticConsent": "Yes",
    "contactDetails": {
      "country": "usa",
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "preferredSupportLanguage": "en-US",
      "preferredTimeZone": "Pacific Standard Time",
      "primaryEmailAddress": "abc@contoso.com"
    },
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_datawarehouse_problemClassification_guid",
    "quotaTicketDetails": {
      "quotaChangeRequestSubType": "Servers",
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequests": [
        {
          "payload": "{\"NewLimit\":200}",
          "region": "EastUS"
        }
      ]
    },
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "severity": "moderate",
    "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
    "title": "my title"
  }
}

Exemple de réponse

Code d’état:
200 
{
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
  "properties": {
    "description": "my description",
    "advancedDiagnosticConsent": "Yes",
    "contactDetails": {
      "country": "usa",
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "preferredSupportLanguage": "en-US",
      "preferredTimeZone": "Pacific Standard Time",
      "primaryEmailAddress": "abc@contoso.com"
    },
    "createdDate": "2020-03-20T21:36:18Z",
    "fileWorkspaceName": "testticket",
    "modifiedDate": "2020-03-20T21:36:23Z",
    "problemClassificationDisplayName": "SQL Data Warehouse",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_datawarehouse_problemClassification_guid",
    "quotaTicketDetails": {
      "quotaChangeRequestSubType": "Servers",
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequests": [
        {
          "payload": "{\"NewLimit\":200}",
          "region": "EastUS"
        }
      ]
    },
    "require24X7Response": false,
    "serviceDisplayName": "Service and subscription limits (quotas)",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "serviceLevelAgreement": {
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240,
      "startTime": "2020-03-20T21:36:18Z"
    },
    "severity": "moderate",
    "status": "Open",
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanDisplayName": "Premier",
    "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
    "supportPlanType": "Premier",
    "supportTicketId": "119120321001170",
    "title": "my title"
  }
}
Code d’état:
202 
azure-asyncoperation: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationsStatus/operationid?api-version=2024-04-01
location: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationResults/operationid?api-version=2024-04-01

Create a ticket to request Quota increase for Servers for SQL Database

Exemple de requête

PUT https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket?api-version=2024-04-01

{
  "properties": {
    "description": "my description",
    "advancedDiagnosticConsent": "Yes",
    "contactDetails": {
      "country": "usa",
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "preferredSupportLanguage": "en-US",
      "preferredTimeZone": "Pacific Standard Time",
      "primaryEmailAddress": "abc@contoso.com"
    },
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_database_problemClassification_guid",
    "quotaTicketDetails": {
      "quotaChangeRequestSubType": "Servers",
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequests": [
        {
          "payload": "{\"NewLimit\":200}",
          "region": "EastUS"
        }
      ]
    },
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "severity": "moderate",
    "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
    "title": "my title"
  }
}

Exemple de réponse

Code d’état:
200 
{
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
  "properties": {
    "description": "my description",
    "advancedDiagnosticConsent": "Yes",
    "contactDetails": {
      "country": "usa",
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "preferredSupportLanguage": "en-US",
      "preferredTimeZone": "Pacific Standard Time",
      "primaryEmailAddress": "abc@contoso.com"
    },
    "createdDate": "2020-03-20T21:36:18Z",
    "fileWorkspaceName": "testticket",
    "modifiedDate": "2020-03-20T21:36:23Z",
    "problemClassificationDisplayName": "SQL database",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_database_problemClassification_guid",
    "quotaTicketDetails": {
      "quotaChangeRequestSubType": "Servers",
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequests": [
        {
          "payload": "{\"NewLimit\":200}",
          "region": "EastUS"
        }
      ]
    },
    "require24X7Response": false,
    "serviceDisplayName": "Service and subscription limits (quotas)",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "serviceLevelAgreement": {
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240,
      "startTime": "2020-03-20T21:36:18Z"
    },
    "severity": "moderate",
    "status": "Open",
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanDisplayName": "Premier",
    "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
    "supportPlanType": "Premier",
    "supportTicketId": "119120321001170",
    "title": "my title"
  }
}
Code d’état:
202 
azure-asyncoperation: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationsStatus/operationid?api-version=2024-04-01
location: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationResults/operationid?api-version=2024-04-01

Create a ticket to request Quota increase for services that do not require additional details in the quotaTicketDetails object

Exemple de requête

PUT https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket?api-version=2024-04-01

{
  "properties": {
    "description": "Increase the maximum throughput per container limit to 10000 for account foo bar",
    "advancedDiagnosticConsent": "Yes",
    "contactDetails": {
      "country": "usa",
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "preferredSupportLanguage": "en-US",
      "preferredTimeZone": "Pacific Standard Time",
      "primaryEmailAddress": "abc@contoso.com"
    },
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/cosmosdb_problemClassification_guid",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "severity": "moderate",
    "title": "my title"
  }
}

Exemple de réponse

Code d’état:
200 
{
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
  "properties": {
    "description": "Increase the maximum throughput per container limit to 10000 for account foo bar",
    "advancedDiagnosticConsent": "Yes",
    "contactDetails": {
      "country": "usa",
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "preferredSupportLanguage": "en-US",
      "preferredTimeZone": "Pacific Standard Time",
      "primaryEmailAddress": "abc@contoso.com"
    },
    "createdDate": "2020-03-20T21:36:18Z",
    "modifiedDate": "2020-03-20T21:36:23Z",
    "problemClassificationDisplayName": "Cosmos DB",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/cosmosdb_problemClassification_guid",
    "require24X7Response": false,
    "serviceDisplayName": "Service and subscription limits (quotas)",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "serviceLevelAgreement": {
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240,
      "startTime": "2020-03-20T21:36:18Z"
    },
    "severity": "moderate",
    "status": "Open",
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanDisplayName": "Premier",
    "supportPlanType": "Premier",
    "supportTicketId": "119120321001170",
    "title": "my title"
  }
}
Code d’état:
202 
azure-asyncoperation: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationsStatus/operationid?api-version=2024-04-01
location: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationResults/operationid?api-version=2024-04-01

Create a ticket to request Quota increase for specific VM family cores for a Batch account

Exemple de requête

PUT https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket?api-version=2024-04-01

{
  "properties": {
    "description": "my description",
    "advancedDiagnosticConsent": "Yes",
    "contactDetails": {
      "country": "usa",
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "preferredSupportLanguage": "en-US",
      "preferredTimeZone": "Pacific Standard Time",
      "primaryEmailAddress": "abc@contoso.com"
    },
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
    "quotaTicketDetails": {
      "quotaChangeRequestSubType": "Account",
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequests": [
        {
          "payload": "{\"AccountName\":\"test\",\"VMFamily\":\"standardA0_A7Family\",\"NewLimit\":200,\"Type\":\"Dedicated\"}",
          "region": "EastUS"
        }
      ]
    },
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "severity": "moderate",
    "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
    "title": "my title"
  }
}

Exemple de réponse

Code d’état:
200 
{
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
  "properties": {
    "description": "my description",
    "advancedDiagnosticConsent": "Yes",
    "contactDetails": {
      "country": "usa",
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "preferredSupportLanguage": "en-US",
      "preferredTimeZone": "Pacific Standard Time",
      "primaryEmailAddress": "abc@contoso.com"
    },
    "createdDate": "2020-03-20T21:36:18Z",
    "fileWorkspaceName": "testticket",
    "modifiedDate": "2020-03-20T21:36:23Z",
    "problemClassificationDisplayName": "Batch",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
    "quotaTicketDetails": {
      "quotaChangeRequestSubType": "Account",
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequests": [
        {
          "payload": "{\"AccountName\":\"test\",\"VMFamily\":\"standardA0_A7Family\",\"NewLimit\":200,\"Type\":\"Dedicated\"}",
          "region": "EastUS"
        }
      ]
    },
    "require24X7Response": false,
    "serviceDisplayName": "Service and subscription limits (quotas)",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "serviceLevelAgreement": {
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240,
      "startTime": "2020-03-20T21:36:18Z"
    },
    "severity": "moderate",
    "status": "Open",
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanDisplayName": "Premier",
    "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
    "supportPlanType": "Premier",
    "supportTicketId": "119120321001170",
    "title": "my title"
  }
}
Code d’état:
202 
azure-asyncoperation: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationsStatus/operationid?api-version=2024-04-01
location: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationResults/operationid?api-version=2024-04-01

Create a ticket to request Quota increase for specific VM family cores for Machine Learning service

Exemple de requête

PUT https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket?api-version=2024-04-01

{
  "properties": {
    "description": "my description",
    "advancedDiagnosticConsent": "Yes",
    "contactDetails": {
      "country": "usa",
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "preferredSupportLanguage": "en-US",
      "preferredTimeZone": "Pacific Standard Time",
      "primaryEmailAddress": "abc@contoso.com"
    },
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/machine_learning_service_problemClassification_guid",
    "quotaTicketDetails": {
      "quotaChangeRequestSubType": "BatchAml",
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequests": [
        {
          "payload": "{\"VMFamily\":\"standardA0_A7Family\",\"NewLimit\":200,\"Type\":\"Dedicated\"}",
          "region": "EastUS"
        }
      ]
    },
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "severity": "moderate",
    "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
    "title": "my title"
  }
}

Exemple de réponse

Code d’état:
200 
{
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
  "properties": {
    "description": "my description",
    "advancedDiagnosticConsent": "Yes",
    "contactDetails": {
      "country": "usa",
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "preferredSupportLanguage": "en-US",
      "preferredTimeZone": "Pacific Standard Time",
      "primaryEmailAddress": "abc@contoso.com"
    },
    "createdDate": "2020-03-20T21:36:18Z",
    "fileWorkspaceName": "testticket",
    "modifiedDate": "2020-03-20T21:36:23Z",
    "problemClassificationDisplayName": "Machine Learning service",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/machine_learning_service_problemClassification_guid",
    "quotaTicketDetails": {
      "quotaChangeRequestSubType": "Account",
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequests": [
        {
          "payload": "{\"VMFamily\":\"standardA0_A7Family\",\"NewLimit\":200,\"Type\":\"Dedicated\"}",
          "region": "EastUS"
        }
      ]
    },
    "require24X7Response": false,
    "serviceDisplayName": "Service and subscription limits (quotas)",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "serviceLevelAgreement": {
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240,
      "startTime": "2020-03-20T21:36:18Z"
    },
    "severity": "moderate",
    "status": "Open",
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanDisplayName": "Premier",
    "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
    "supportPlanType": "Premier",
    "supportTicketId": "119120321001170",
    "title": "my title"
  }
}
Code d’état:
202 
azure-asyncoperation: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationsStatus/operationid?api-version=2024-04-01
location: https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/operationResults/operationid?api-version=2024-04-01

Définitions

Nom Description
Consent

Consentement de diagnostic avancé à mettre à jour sur le ticket de support.
ContactProfile

Informations de contact associées au ticket de support.
createdByType

Type d’identité qui a créé la ressource.
ErrorAdditionalInfo

Informations supplémentaires sur l’erreur de gestion des ressources.
ErrorDetail

Détail de l’erreur.
ErrorResponse

Réponse d’erreur
IsTemporaryTicket

Cette propriété indique si le ticket de support est un ticket temporaire.
PreferredContactMethod

Méthode de contact préférée.
QuotaChangeRequest

Cette propriété est requise pour fournir la région et les nouvelles limites de quota.
QuotaTicketDetails

Ensemble supplémentaire d’informations requises pour le ticket de prise en charge de l’augmentation de quota pour certains types de quota, par exemple : cœurs de machine virtuelle. Obtenez des détails complets sur la demande de support de charge utile de quota, ainsi que des exemples à la demande de quota de support.
SecondaryConsent

Cette propriété indique le consentement secondaire pour le ticket de support.
ServiceLevelAgreement

Détails du contrat de niveau de service pour un ticket de support.
SeverityLevel

Valeur qui indique l’urgence du cas, qui détermine à son tour le temps de réponse en fonction du contrat de niveau de service du plan de support technique que vous avez avec Azure. Remarque : « Impact critique le plus élevé », également appelé niveau « Urgence - Impact grave » dans le portail Azure est réservé uniquement à nos clients Premium.
SupportEngineer

Informations sur l’ingénieur du support technique.
SupportTicketDetails

Objet qui représente la ressource SupportTicketDetails.
systemData

Métadonnées relatives à la création et à la dernière modification de la ressource.
TechnicalTicketDetails

Informations supplémentaires sur le ticket de support technique.
UserConsent

Valeur de consentement de l’utilisateur fournie
Énumération

Consentement de diagnostic avancé à mettre à jour sur le ticket de support.

Valeur Description
Yes
No

ContactProfile

Object

Informations de contact associées au ticket de support.

Nom Type Description
additionalEmailAddresses

string[]

Des adresses e-mail supplémentaires répertoriées seront copiées sur toute correspondance concernant le ticket de support.
country

string

Pays de l’utilisateur. Il s’agit du code ISO 3166-1 alpha-3.
firstName

string

Prénom.
lastName

string

Nom.
phoneNumber

string

Numéro de téléphone. Cela est nécessaire si la méthode de contact préférée est téléphone. Il est également nécessaire lors de l’envoi de cas de gravité « critique » ou « plus hautcriticalimpact ».
preferredContactMethod

PreferredContactMethod

Méthode de contact préférée.
preferredSupportLanguage

string

Langue préférée de prise en charge d’Azure. Les langues de support varient en fonction de la gravité que vous choisissez pour votre ticket de support. En savoir plus sur la gravité et la réactivité d’Azure. Utilisez le code de langue-pays standard. Les valeurs valides sont «en-us» pour l’anglais, « zh-hans » pour le chinois, «es-es» pour l’espagnol, «fr-fr» pour le français, «ja-jp» pour le japonais, «ko-kr» pour le coréen, «ru-ru» pour le russe, «pt-br» pour le portugais, «it-it» pour l’italien, «zh-tw» pour le chinois et «de-de» pour l’allemand.
preferredTimeZone

string

Fuseau horaire de l’utilisateur. Il s’agit du nom du fuseau horaire des valeurs d’index du fuseau horaire Microsoft.
primaryEmailAddress

string

Adresse e-mail principale.

createdByType

Énumération

Type d’identité qui a créé la ressource.

Valeur Description
User
Application
ManagedIdentity
Key

ErrorAdditionalInfo

Object

Informations supplémentaires sur l’erreur de gestion des ressources.

Nom Type Description
info

object

Informations supplémentaires.
type

string

Type d’informations supplémentaire.

ErrorDetail

Object

Détail de l’erreur.

Nom Type Description
additionalInfo

ErrorAdditionalInfo[]

Informations supplémentaires sur l’erreur.
code

string

Code d’erreur.
details

ErrorDetail[]

Détails de l’erreur.
message

string

Message d’erreur.
target

string

Cible d’erreur.

ErrorResponse

Object

Réponse d’erreur

Nom Type Description
error

ErrorDetail

Objet d’erreur.

IsTemporaryTicket

Énumération

Cette propriété indique si le ticket de support est un ticket temporaire.

Valeur Description
Yes
No

PreferredContactMethod

Énumération

Méthode de contact préférée.

Valeur Description
email
phone

QuotaChangeRequest

Object

Cette propriété est requise pour fournir la région et les nouvelles limites de quota.

Nom Type Description
payload

string

Charge utile de la demande d’augmentation de quota.
region

string

Région pour laquelle la demande d’augmentation de quota est effectuée.

QuotaTicketDetails

Object

Ensemble supplémentaire d’informations requises pour le ticket de prise en charge de l’augmentation de quota pour certains types de quota, par exemple : cœurs de machine virtuelle. Obtenez des détails complets sur la demande de support de charge utile de quota, ainsi que des exemples à la demande de quota de support.

Nom Type Description
quotaChangeRequestSubType

string

Obligatoire pour certains types de quota lorsqu’il existe un sous-type, tel que Batch, pour lequel vous demandez une augmentation de quota.
quotaChangeRequestVersion

string

Version de la demande de modification de quota.
quotaChangeRequests

QuotaChangeRequest[]

Cette propriété est requise pour fournir la région et les nouvelles limites de quota.

SecondaryConsent

Object

Cette propriété indique le consentement secondaire pour le ticket de support.

Nom Type Description
type

string

Nom du service pour lequel le consentement secondaire est fourni. La valeur doit être récupérée à partir de la réponse de l’API Classification des problèmes.
userConsent

UserConsent

Valeur de consentement de l’utilisateur fournie

ServiceLevelAgreement

Object

Détails du contrat de niveau de service pour un ticket de support.

Nom Type Description
expirationTime

string (date-time)

Heure UTC (format ISO 8601) lorsque le contrat de niveau de service expire.
slaMinutes

integer (int32)

Contrat de niveau de service en minutes.
startTime

string (date-time)

Heure UTC (format ISO 8601) au démarrage du contrat de niveau de service.

SeverityLevel

Énumération

Valeur qui indique l’urgence du cas, qui détermine à son tour le temps de réponse en fonction du contrat de niveau de service du plan de support technique que vous avez avec Azure. Remarque : « Impact critique le plus élevé », également appelé niveau « Urgence - Impact grave » dans le portail Azure est réservé uniquement à nos clients Premium.

Valeur Description
minimal
moderate
critical
highestcriticalimpact

SupportEngineer

Object

Informations sur l’ingénieur du support technique.

Nom Type Description
emailAddress

string

Adresse e-mail de l’ingénieur support Azure affecté au ticket de support.

SupportTicketDetails

Object

Objet qui représente la ressource SupportTicketDetails.

Nom Type Description
id

string (arm-id)

ID de ressource complet pour la ressource. Par exemple, « /subscriptions/{subscriptionId}/resourceGroups/{resourceGroupName}/providers/{resourceProviderNamespace}/{resourceType}/{resourceName} »
name

string

Nom de la ressource
properties.advancedDiagnosticConsent

Consent

Consentement de diagnostic avancé à mettre à jour sur le ticket de support.
properties.contactDetails

ContactProfile

Informations de contact de l’utilisateur demandant de créer un ticket de support.
properties.createdDate

string (date-time)

Heure UTC (format ISO 8601) lors de la création du ticket de support.
properties.description

string

Description détaillée de la question ou du problème.
properties.enrollmentId

string

ID d’inscription associé au ticket de support.
properties.fileWorkspaceName

string

Nom de l’espace de travail de fichier.
properties.isTemporaryTicket

IsTemporaryTicket

Cette propriété indique si le ticket de support est un ticket temporaire.
properties.modifiedDate

string (date-time)

Heure UTC (format ISO 8601) lorsque le ticket de support a été modifié pour la dernière fois.
properties.problemClassificationDisplayName

string

Nom localisé de la classification des problèmes.
properties.problemClassificationId

string

Chaque service Azure a son propre ensemble de catégories de problèmes, également appelé classification des problèmes. Ce paramètre est l’ID unique pour le type de problème rencontré.
properties.problemScopingQuestions

string

Questions ciblées sur les problèmes associés au ticket de support.
properties.problemStartTime

string (date-time)

Heure au format UTC (format ISO 8601) au démarrage du problème.
properties.quotaTicketDetails

QuotaTicketDetails

Détails de ticket supplémentaires associés à une demande de ticket de support de quota.
properties.require24X7Response

boolean

Indique si cela nécessite une réponse 24x7 d’Azure.
properties.secondaryConsent

SecondaryConsent[]

Cette propriété indique les consentements secondaires pour le ticket de support
properties.serviceDisplayName

string

Nom localisé du service Azure.
properties.serviceId

string

Il s’agit de l’ID de ressource de la ressource de service Azure associée au ticket de support.
properties.serviceLevelAgreement

ServiceLevelAgreement

Informations sur le contrat de niveau de service pour ce ticket de support.
properties.severity

SeverityLevel

Valeur qui indique l’urgence du cas, qui détermine à son tour le temps de réponse en fonction du contrat de niveau de service du plan de support technique que vous avez avec Azure. Remarque : « Impact critique le plus élevé », également appelé niveau « Urgence - Impact grave » dans le portail Azure est réservé uniquement à nos clients Premium.
properties.status

string

État du ticket de support.
properties.supportEngineer

SupportEngineer

Informations sur l’ingénieur du support technique travaillant sur ce ticket de support.
properties.supportPlanDisplayName

string

Type de plan de support associé au ticket de support.
properties.supportPlanId

string

ID de plan de support associé au ticket de support.
properties.supportPlanType

string

Type de plan de support associé au ticket de support.
properties.supportTicketId

string

ID de ticket de support généré par le système unique.
properties.technicalTicketDetails

TechnicalTicketDetails

Détails de ticket supplémentaires associés à une demande de ticket de support technique.
properties.title

string

Titre du ticket de support.
systemData

systemData

Métadonnées Azure Resource Manager contenant les informations createdBy et modifiedBy.
type

string

Type de la ressource. Par exemple, « Microsoft.Compute/virtualMachines » ou « Microsoft.Storage/storageAccounts »

systemData

Object

Métadonnées relatives à la création et à la dernière modification de la ressource.

Nom Type Description
createdAt

string (date-time)

Horodatage de la création de ressources (UTC).
createdBy

string

Identité qui a créé la ressource.
createdByType

createdByType

Type d’identité qui a créé la ressource.
lastModifiedAt

string (date-time)

Horodatage de la dernière modification de ressource (UTC)
lastModifiedBy

string

Identité qui a modifié la ressource pour la dernière fois.
lastModifiedByType

createdByType

Type d’identité qui a modifié la ressource pour la dernière fois.

TechnicalTicketDetails

Object

Informations supplémentaires sur le ticket de support technique.

Nom Type Description
resourceId

string

Il s’agit de l’ID de ressource de la ressource de service Azure (par exemple : une ressource de machine virtuelle ou une ressource HDInsight) pour laquelle le ticket de support est créé.

UserConsent

Énumération

Valeur de consentement de l’utilisateur fournie

Valeur Description
Yes
No