다음을 통해 공유

ServiceDesk Plus Cloud(미리 보기)

ManageEngine ServiceDesk Plus Cloud는 통합 자산 및 프로젝트 관리 기능을 갖춘 ITIL 규격 포괄적인 지원 센터입니다.

이 커넥터는 다음 제품 및 지역에서 사용할 수 있습니다.

서비스 클래스 Regions
Copilot Studio Premium 다음을 제외한 모든 Power Automate 지역 :
     - 미국 정부(GCC)
     - 미국 정부(GCC High)
     - 21Vianet에서 운영하는 중국 클라우드
     - 미국 국방부(DoD)
논리 앱 스탠다드 다음을 제외한 모든 Logic Apps 지역 :
     - Azure Government 지역
     - Azure 중국 지역
     - 미국 국방부(DoD)
Power Apps Premium 다음을 제외한 모든 Power Apps 지역 :
     - 미국 정부(GCC)
     - 미국 정부(GCC High)
     - 21Vianet에서 운영하는 중국 클라우드
     - 미국 국방부(DoD)
Power Automate Premium 다음을 제외한 모든 Power Automate 지역 :
     - 미국 정부(GCC)
     - 미국 정부(GCC High)
     - 21Vianet에서 운영하는 중국 클라우드
     - 미국 국방부(DoD)
연락처
이름 ServiceDesk Plus Cloud 지원
URL https://www.manageengine.com/products/service-desk/support.html
전자 메일 sdp-ondemand-support@manageengine.com
커넥터 메타데이터
게시자 ManageEngine(Zoho Corporation의 사업부)
웹 사이트 https://www.manageengine.com/products/service-desk/cloud/
개인 정보 보호 정책 https://www.manageengine.com/privacy.html
카테고리 합작; 생산력

연결을 만드는 중

커넥터는 다음 인증 유형을 지원합니다.
기본값 연결을 만들기 위한 매개 변수입니다. 모든 지역 공유할 수 없음

기본값

적용 가능: 모든 지역

연결을 만들기 위한 매개 변수입니다.

공유 가능한 연결이 아닙니다. 전원 앱이 다른 사용자와 공유되면 다른 사용자에게 새 연결을 명시적으로 만들라는 메시지가 표시됩니다.

이름 유형 Description 필수
지역을 선택합니다. 문자열 도메인을 선택합니다. 진실

제한 한도

Name 호출 갱신 기간
연결당 API 호출 100 60초

동작

변경 내용 업데이트

기존 변경 내용 업데이트
변경 만들기

SDP Cloud에서 새 변경 만들기
업데이트 요청

기존 요청 업데이트
요청 만들기

SDP Cloud에서 새 요청 만들기

변경 내용 업데이트

작업 ID:
UpdateChange

기존 변경 내용 업데이트

매개 변수

Name 키 필수 형식 Description
Service Desk 인스턴스
 serviceDeskInstance True string

API 호출을 수행해야 하는 ServiceDesk Plus Cloud 인스턴스를 선택합니다.
ID 변경
 id True string

변경 ID 지정
제목
 title string

변경 제목 지정
상태 메모
 comment string

변경 상태 주석 지정
템플릿 변경
 name string

변경 템플릿 이름 지정
요청자 변경
 name string

변경 요청자 이름 지정
사이트
 name string

변경에 대한 사이트 지정
그룹
 name string

변경에 대한 그룹 지정
Description
 description string

형식 변경 설명
소유자 전자 메일 주소 변경
 email_id string

변경 소유자의 전자 메일 주소 입력
변경 유형
 name string

변경 유형 지정
Priority
 name string

변경 우선 순위 지정
긴급도
 name string

변경 시급성 지정
Impact
 name string

변경 영향 지정
위험 변경
 name string

변경 위험 지정
변경 이유
 name string

변경 시작 이유 지정
카테고리
 name string

변경 내용에 대한 변경 범주 지정
하위 범주
 name string

변경 내용에 대한 변경 하위 범주 지정
Item
 name string

변경 항목 지정
이름
 name string

변경 내용과 연결할 자산 제공
추가 필드
 udf_fields string

추가 필드 지정(예: {"udf_char1":"value","udf_char2":"value",..})

반환

Name 경로 형식 Description
status_code
 response_status.status_code integer

status_code
status
 response_status.status string

status
roll_out_plan.roll_out_plan_updated_on.display_value
 change.roll_out_plan.roll_out_plan_updated_on.display_value string

roll_out_plan -> roll_out_plan_updated_on -> display_value
roll_out_plan.roll_out_plan_updated_on.value
 change.roll_out_plan.roll_out_plan_updated_on.value string

roll_out_plan -> roll_out_plan_updated_on -> 값
roll_out_plan.roll_out_plan_updated_by.email_id
 change.roll_out_plan.roll_out_plan_updated_by.email_id string

roll_out_plan -> roll_out_plan_updated_by -> email_id
roll_out_plan.roll_out_plan_updated_by.is_technician
 change.roll_out_plan.roll_out_plan_updated_by.is_technician boolean

roll_out_plan -> roll_out_plan_updated_by -> is_technician
roll_out_plan.roll_out_plan_updated_by.sms_mail
 change.roll_out_plan.roll_out_plan_updated_by.sms_mail string

roll_out_plan -> roll_out_plan_updated_by -> sms_mail
roll_out_plan.roll_out_plan_updated_by.mobile
 change.roll_out_plan.roll_out_plan_updated_by.mobile string

roll_out_plan -> roll_out_plan_updated_by -> 모바일
roll_out_plan.roll_out_plan_updated_by.last_name
 change.roll_out_plan.roll_out_plan_updated_by.last_name string

roll_out_plan -> roll_out_plan_updated_by -> last_name
roll_out_plan.roll_out_plan_updated_by.user_scope
 change.roll_out_plan.roll_out_plan_updated_by.user_scope string

roll_out_plan -> roll_out_plan_updated_by -> user_scope
roll_out_plan.roll_out_plan_updated_by.sms_mail_id
 change.roll_out_plan.roll_out_plan_updated_by.sms_mail_id string

roll_out_plan -> roll_out_plan_updated_by -> sms_mail_id
roll_out_plan.roll_out_plan_updated_by.phone
 change.roll_out_plan.roll_out_plan_updated_by.phone string

roll_out_plan -> roll_out_plan_updated_by -> 전화
roll_out_plan.roll_out_plan_updated_by.name
 change.roll_out_plan.roll_out_plan_updated_by.name string

roll_out_plan -> roll_out_plan_updated_by -> 이름
roll_out_plan.roll_out_plan_updated_by.id
 change.roll_out_plan.roll_out_plan_updated_by.id string

roll_out_plan -> roll_out_plan_updated_by -> id
roll_out_plan.roll_out_plan_updated_by.photo_url
 change.roll_out_plan.roll_out_plan_updated_by.photo_url string

roll_out_plan -> roll_out_plan_updated_by -> photo_url
roll_out_plan.roll_out_plan_updated_by.is_vip_user
 change.roll_out_plan.roll_out_plan_updated_by.is_vip_user boolean

roll_out_plan -> roll_out_plan_updated_by -> is_vip_user
roll_out_plan.roll_out_plan_updated_by.department
 change.roll_out_plan.roll_out_plan_updated_by.department string

roll_out_plan -> roll_out_plan_updated_by -> 부서
roll_out_plan.roll_out_plan_updated_by.first_name
 change.roll_out_plan.roll_out_plan_updated_by.first_name string

roll_out_plan -> roll_out_plan_updated_by -> first_name
roll_out_plan.roll_out_plan_updated_by.job_title
 change.roll_out_plan.roll_out_plan_updated_by.job_title string

roll_out_plan -> roll_out_plan_updated_by -> job_title
roll_out_plan.roll_out_plan_description
 change.roll_out_plan.roll_out_plan_description string

roll_out_plan -> roll_out_plan_description
비상
 change.emergency boolean

비상
change_type.color
 change.change_type.color string

change_type -> 색
change_type.pre_approved
 change.change_type.pre_approved boolean

change_type -> pre_approved
change_type.name
 change.change_type.name string

change_type -> 이름
change_type.id
 change.change_type.id string

change_type -> id
review_details.next_review_on
 change.review_details.next_review_on object

review_details -> next_review_on
review_details.review_details_updated_by
 change.review_details.review_details_updated_by object

review_details -> review_details_updated_by
review_details.review_details_updated_on
 change.review_details.review_details_updated_on object

review_details -> review_details_updated_on
review_details.review_details_description
 change.review_details.review_details_description object

review_details -> review_details_description
assets
 change.assets array of object

assets
assets.site
 change.assets.site object

자산 -> 사이트
assets.name
 change.assets.name string

assets -> name
assets.id
 change.assets.id string

assets -> id
configuration_items
 change.configuration_items array of

configuration_items
workflow_instance_details.id
 change.workflow_instance_details.id string

workflow_instance_details -> id
workflow_instance_details.status.name
 change.workflow_instance_details.status.name string

workflow_instance_details -> 상태 -> 이름
workflow_instance_details.status.id
 change.workflow_instance_details.status.id string

workflow_instance_details -> 상태 -> ID
rel.releases
 change.rel.releases object

rel -> 릴리스
아이디
 change.id string

change -> id
change_requester.email_id
 change.change_requester.email_id string

change_requester -> email_id
change_requester.is_technician
 change.change_requester.is_technician boolean

change_requester -> is_technician
change_requester.sms_mail
 change.change_requester.sms_mail string

change_requester -> sms_mail
change_requester.mobile
 change.change_requester.mobile string

change_requester -> 모바일
change_requester.last_name
 change.change_requester.last_name string

change_requester -> last_name
change_requester.user_scope
 change.change_requester.user_scope string

change_requester -> user_scope
change_requester.sms_mail_id
 change.change_requester.sms_mail_id string

change_requester -> sms_mail_id
change_requester.phone
 change.change_requester.phone string

change_requester -> 전화
change_requester.name
 change.change_requester.name string

change_requester -> 이름
change_requester.id
 change.change_requester.id string

change_requester -> id
change_requester.photo_url
 change.change_requester.photo_url string

change_requester -> photo_url
change_requester.is_vip_user
 change.change_requester.is_vip_user boolean

change_requester -> is_vip_user
change_requester.department
 change.change_requester.department string

change_requester -> 부서
change_requester.first_name
 change.change_requester.first_name string

change_requester -> first_name
change_requester.job_title
 change.change_requester.job_title string

change_requester -> job_title
group.site
 change.group.site object

group -> site
group.deleted
 change.group.deleted boolean

group -> 삭제됨
group.name
 change.group.name string

group -> name
group.id
 change.group.id string

group -> id
created_time.display_value
 change.created_time.display_value string

created_time -> display_value
created_time.value
 change.created_time.value string

created_time -> 값
item.name
 change.item.name string

item -> name
item.id
 change.item.id string

item -> id
workflow.validated
 change.workflow.validated boolean

워크플로 -> 유효성 검사됨
workflow.name
 change.workflow.name string

workflow -> name
workflow.id
 change.workflow.id string

workflow -> id
approval_status
 change.approval_status string

approval_status
impact.name
 change.impact.name string

impact -> name
impact.id
 change.impact.id string

impact -> id
release_details.release_actual_start
 change.release_details.release_actual_start object

release_details -> release_actual_start
release_details.release_actual_end
 change.release_details.release_actual_end object

release_details -> release_actual_end
release_details.release_details_description
 change.release_details.release_details_description string

release_details -> release_details_description
release_details.release_scheduled_end.display_value
 change.release_details.release_scheduled_end.display_value string

release_details -> release_scheduled_end -> display_value
release_details.release_scheduled_end.value
 change.release_details.release_scheduled_end.value string

release_details -> release_scheduled_end -> 값
release_details.release_details_updated_on.display_value
 change.release_details.release_details_updated_on.display_value string

release_details -> release_details_updated_on -> display_value
release_details.release_details_updated_on.value
 change.release_details.release_details_updated_on.value string

release_details -> release_details_updated_on -> 값
release_details.release_scheduled_start.display_value
 change.release_details.release_scheduled_start.display_value string

release_details -> release_scheduled_start -> display_value
release_details.release_scheduled_start.value
 change.release_details.release_scheduled_start.value string

release_details -> release_scheduled_start -> 값
release_details.release_details_updated_by.email_id
 change.release_details.release_details_updated_by.email_id string

release_details -> release_details_updated_by -> email_id
release_details.release_details_updated_by.is_technician
 change.release_details.release_details_updated_by.is_technician boolean

release_details -> release_details_updated_by -> is_technician
release_details.release_details_updated_by.sms_mail
 change.release_details.release_details_updated_by.sms_mail string

release_details -> release_details_updated_by -> sms_mail
release_details.release_details_updated_by.mobile
 change.release_details.release_details_updated_by.mobile string

release_details -> release_details_updated_by -> 모바일
release_details.release_details_updated_by.last_name
 change.release_details.release_details_updated_by.last_name string

release_details -> release_details_updated_by -> last_name
release_details.release_details_updated_by.user_scope
 change.release_details.release_details_updated_by.user_scope string

release_details -> release_details_updated_by -> user_scope
release_details.release_details_updated_by.sms_mail_id
 change.release_details.release_details_updated_by.sms_mail_id string

release_details -> release_details_updated_by -> sms_mail_id
release_details.release_details_updated_by.phone
 change.release_details.release_details_updated_by.phone string

release_details -> release_details_updated_by -> 전화
release_details.release_details_updated_by.name
 change.release_details.release_details_updated_by.name string

release_details -> release_details_updated_by -> 이름
release_details.release_details_updated_by.id
 change.release_details.release_details_updated_by.id string

release_details -> release_details_updated_by -> id
release_details.release_details_updated_by.photo_url
 change.release_details.release_details_updated_by.photo_url string

release_details -> release_details_updated_by -> photo_url
release_details.release_details_updated_by.is_vip_user
 change.release_details.release_details_updated_by.is_vip_user boolean

release_details -> release_details_updated_by -> is_vip_user
release_details.release_details_updated_by.department
 change.release_details.release_details_updated_by.department string

release_details -> release_details_updated_by -> 부서
release_details.release_details_updated_by.first_name
 change.release_details.release_details_updated_by.first_name string

release_details -> release_details_updated_by -> first_name
release_details.release_details_updated_by.job_title
 change.release_details.release_details_updated_by.job_title string

release_details -> release_details_updated_by -> job_title
priority.color
 change.priority.color string

priority -> color
priority.name
 change.priority.name string

priority -> name
priority.id
 change.priority.id string

priority -> id
scheduled_end_time.display_value
 change.scheduled_end_time.display_value string

scheduled_end_time -> display_value
scheduled_end_time.value
 change.scheduled_end_time.value string

scheduled_end_time -> 값
uat_details.uat_scheduled_start
 change.uat_details.uat_scheduled_start object

uat_details -> uat_scheduled_start
uat_details.uat_scheduled_end
 change.uat_details.uat_actual_end object

uat_details -> uat_actual_end
uat_details.uat_details_updated_by.email_id
 change.uat_details.uat_details_updated_by.email_id string

uat_details -> uat_details_updated_by -> email_id
uat_details.uat_details_updated_by.is_technician
 change.uat_details.uat_details_updated_by.is_technician boolean

uat_details -> uat_details_updated_by -> is_technician
uat_details.uat_details_updated_by.sms_mail
 change.uat_details.uat_details_updated_by.sms_mail string

uat_details -> uat_details_updated_by -> sms_mail
uat_details.uat_details_updated_by.mobile
 change.uat_details.uat_details_updated_by.mobile string

uat_details -> uat_details_updated_by -> 모바일
uat_details.uat_details_updated_by.last_name
 change.uat_details.uat_details_updated_by.last_name string

uat_details -> uat_details_updated_by -> last_name
uat_details.uat_details_updated_by.user_scope
 change.uat_details.uat_details_updated_by.user_scope string

uat_details -> uat_details_updated_by -> user_scope
uat_details.uat_details_updated_by.sms_mail_id
 change.uat_details.uat_details_updated_by.sms_mail_id string

uat_details -> uat_details_updated_by -> sms_mail_id
uat_details.uat_details_updated_by.phone
 change.uat_details.uat_details_updated_by.phone string

uat_details -> uat_details_updated_by -> 전화
uat_details.uat_details_updated_by.name
 change.uat_details.uat_details_updated_by.name string

uat_details -> uat_details_updated_by -> 이름
uat_details.uat_details_updated_by.id
 change.uat_details.uat_details_updated_by.id string

uat_details -> uat_details_updated_by -> id
uat_details.uat_details_updated_by.photo_url
 change.uat_details.uat_details_updated_by.photo_url string

uat_details -> uat_details_updated_by -> photo_url
uat_details.uat_details_updated_by.is_vip_user
 change.uat_details.uat_details_updated_by.is_vip_user boolean

uat_details -> uat_details_updated_by -> is_vip_user
uat_details.uat_details_updated_by.department
 change.uat_details.uat_details_updated_by.department string

uat_details -> uat_details_updated_by -> 부서
uat_details.uat_details_updated_by.first_name
 change.uat_details.uat_details_updated_by.first_name string

uat_details -> uat_details_updated_by -> first_name
uat_details.uat_details_updated_by.job_title
 change.uat_details.uat_details_updated_by.job_title string

uat_details -> uat_details_updated_by -> job_title
uat_details.uat_details_description
 change.uat_details.uat_details_description string

uat_details -> uat_details_description
uat_details.uat_details_updated_on.display_value
 change.uat_details.uat_details_updated_on.display_value string

uat_details -> uat_details_updated_on -> display_value
uat_details.uat_details_updated_on.value
 change.uat_details.uat_details_updated_on.value string

uat_details -> uat_details_updated_on -> 값
uat_details.uat_scheduled_end
 change.uat_details.uat_scheduled_end object

uat_details -> uat_scheduled_end
uat_details.uat_actual_start
 change.uat_details.uat_actual_start object

uat_details -> uat_actual_start
reason_for_change.name
 change.reason_for_change.name string

reason_for_change -> 이름
reason_for_change.id
 change.reason_for_change.id string

reason_for_change -> id
impact_details.impact_details_updated_on.display_value
 change.impact_details.impact_details_updated_on.display_value string

impact_details -> impact_details_updated_on -> display_value
impact_details.impact_details_updated_on.value
 change.impact_details.impact_details_updated_on.value string

impact_details -> impact_details_updated_on -> 값
impact_details.impact_details_updated_by.email_id
 change.impact_details.impact_details_updated_by.email_id string

impact_details -> impact_details_updated_by -> email_id
impact_details.impact_details_updated_by.is_technician
 change.impact_details.impact_details_updated_by.is_technician boolean

impact_details -> impact_details_updated_by -> is_technician
impact_details.impact_details_updated_by.sms_mail
 change.impact_details.impact_details_updated_by.sms_mail string

impact_details -> impact_details_updated_by -> sms_mail
impact_details.impact_details_updated_by.mobile
 change.impact_details.impact_details_updated_by.mobile string

impact_details -> impact_details_updated_by -> 모바일
impact_details.impact_details_updated_by.last_name
 change.impact_details.impact_details_updated_by.last_name string

impact_details -> impact_details_updated_by -> last_name
impact_details.impact_details_updated_by.user_scope
 change.impact_details.impact_details_updated_by.user_scope string

impact_details -> impact_details_updated_by -> user_scope
impact_details.impact_details_updated_by.sms_mail_id
 change.impact_details.impact_details_updated_by.sms_mail_id string

impact_details -> impact_details_updated_by -> sms_mail_id
impact_details.impact_details_updated_by.phone
 change.impact_details.impact_details_updated_by.phone string

impact_details -> impact_details_updated_by -> 전화
impact_details.impact_details_updated_by.name
 change.impact_details.impact_details_updated_by.name string

impact_details -> impact_details_updated_by -> 이름
impact_details.impact_details_updated_by.id
 change.impact_details.impact_details_updated_by.id string

impact_details -> impact_details_updated_by -> id
impact_details.impact_details_updated_by.photo_url
 change.impact_details.impact_details_updated_by.photo_url string

impact_details -> impact_details_updated_by -> photo_url
impact_details.impact_details_updated_by.is_vip_user
 change.impact_details.impact_details_updated_by.is_vip_user boolean

impact_details -> impact_details_updated_by -> is_vip_user
impact_details.impact_details_updated_by.department
 change.impact_details.impact_details_updated_by.department string

impact_details -> impact_details_updated_by -> 부서
impact_details.impact_details_updated_by.first_name
 change.impact_details.impact_details_updated_by.first_name string

impact_details -> impact_details_updated_by -> first_name
impact_details.impact_details_updated_by.job_title
 change.impact_details.impact_details_updated_by.job_title string

impact_details -> impact_details_updated_by -> job_title
impact_details.impact_details_description
 change.impact_details.impact_details_description string

impact_details -> impact_details_description
subcategory.name
 change.subcategory.name string

subcategory -> name
subcategory.id
 change.subcategory.id string

subcategory -> id
deleted_time
 change.deleted_time object

deleted_time
is_freeze_conflicted
 change.is_freeze_conflicted boolean

is_freeze_conflicted
status.internal_name
 change.status.internal_name string

status -> internal_name
status.stage.id
 change.status.stage.id string

status -> stage -> id
status.name
 change.status.name string

status -> name
status.id
 change.status.id string

status -> id
scheduled_start_time.display_value
 change.scheduled_start_time.display_value string

scheduled_start_time -> display_value
scheduled_start_time.value
 change.scheduled_start_time.value string

scheduled_start_time -> 값
template.inactive
 change.template.inactive boolean

템플릿 -> 비활성
template.name
 change.template.name string

template -> name
template.id
 change.template.id string

template -> id
has_release_association
 change.has_release_association boolean

has_release_association
attachments
 change.attachments array of

attachments
display_id.display_value
 change.display_id.display_value string

display_id -> display_value
display_id.value
 change.display_id.value string

display_id -> 값
roles
 change.roles array of object

roles
roles.role.internal_name
 change.roles.role.internal_name string

역할 -> 역할 -> internal_name
roles.role.user_type
 change.roles.role.user_type string

역할 -> 역할 -> user_type
roles.role.name
 change.roles.role.name string

역할 -> 역할 -> 이름
roles.role.id
 change.roles.role.id string

역할 -> 역할 -> ID
roles.id
 change.roles.id string

역할 -> ID
roles.user.email_id
 change.roles.user.email_id string

역할 -> 사용자 -> email_id
roles.user.is_technician
 change.roles.user.is_technician boolean

역할 -> 사용자 -> is_technician
roles.user.sms_mail
 change.roles.user.sms_mail string

역할 -> 사용자 -> sms_mail
roles.user.mobile
 change.roles.user.mobile string

역할 -> 사용자 -> 모바일
roles.user.last_name
 change.roles.user.last_name string

역할 -> 사용자 -> last_name
roles.user.user_scope
 change.roles.user.user_scope string

역할 -> 사용자 -> user_scope
roles.user.sms_mail_id
 change.roles.user.sms_mail_id string

역할 -> 사용자 -> sms_mail_id
roles.user.phone
 change.roles.user.phone string

역할 -> 사용자 -> 전화
roles.user.name
 change.roles.user.name string

roles -> user -> name
roles.user.id
 change.roles.user.id string

roles -> user -> id
roles.user.photo_url
 change.roles.user.photo_url string

역할 -> 사용자 -> photo_url
roles.user.is_vip_user
 change.roles.user.is_vip_user boolean

역할 -> 사용자 -> is_vip_user
roles.user.department.site.deleted
 change.roles.user.department.site.deleted boolean

역할 -> 사용자 -> 부서 -> 사이트 -> 삭제됨
roles.user.department.site.name
 change.roles.user.department.site.name string

역할 -> 사용자 -> 부서 -> 사이트 -> 이름
roles.user.department.site.id
 change.roles.user.department.site.id string

역할 -> 사용자 -> 부서 -> 사이트 -> ID
roles.user.department.name
 change.roles.user.department.name string

역할 -> 사용자 -> 부서 -> 이름
roles.user.department.id
 change.roles.user.department.id string

역할 -> 사용자 -> 부서 -> ID
roles.user.first_name
 change.roles.user.first_name string

역할 -> 사용자 -> first_name
roles.user.job_title
 change.roles.user.job_title string

역할 -> 사용자 ->job_title
description
 change.description string

description
title
 change.title string

title
change_owner.email_id
 change.change_owner.email_id string

change_owner -> email_id
change_owner.is_technician
 change.change_owner.is_technician boolean

change_owner -> is_technician
change_owner.sms_mail
 change.change_owner.sms_mail string

change_owner -> sms_mail
change_owner.mobile
 change.change_owner.mobile string

change_owner -> 모바일
change_owner.last_name
 change.change_owner.last_name string

change_owner -> last_name
change_owner.user_scope
 change.change_owner.user_scope string

change_owner -> user_scope
change_owner.sms_mail_id
 change.change_owner.sms_mail_id string

change_owner -> sms_mail_id
change_owner.cost_per_hour
 change.change_owner.cost_per_hour string

change_owner -> cost_per_hour
change_owner.phone
 change.change_owner.phone string

change_owner -> 전화
change_owner.name
 change.change_owner.name string

change_owner -> 이름
change_owner.id
 change.change_owner.id string

change_owner -> id
change_owner.photo_url
 change.change_owner.photo_url string

change_owner -> photo_url
change_owner.is_vip_user
 change.change_owner.is_vip_user boolean

change_owner -> is_vip_user
change_owner.department
 change.change_owner.department string

change_owner -> 부서
change_owner.first_name
 change.change_owner.first_name string

change_owner -> first_name
change_owner.job_title
 change.change_owner.job_title string

change_owner -> job_title
urgency.name
 change.urgency.name string

긴급 -> 이름
urgency.id
 change.urgency.id string

긴급 -> ID
close_details.close_details_updated_on.display_value
 change.close_details.close_details_updated_on.display_value string

close_details -> close_details_updated_on -> display_value
close_details.close_details_updated_on.value
 change.close_details.close_details_updated_on.value string

close_details -> close_details_updated_on -> 값
close_details.close_details_description
 change.close_details.close_details_description string

close_details -> close_details_description
close_details.closure_code.name
 change.close_details.closure_code.name string

close_details -> closure_code -> 이름
close_details.closure_code.id
 change.close_details.closure_code.id string

close_details -> closure_code -> id
close_details.close_details_updated_by.email_id
 change.close_details.close_details_updated_by.email_id string

close_details -> close_details_updated_by -> email_id
close_details.close_details_updated_by.is_technician
 change.close_details.close_details_updated_by.is_technician boolean

close_details -> close_details_updated_by -> is_technician
close_details.close_details_updated_by.sms_mail
 change.close_details.close_details_updated_by.sms_mail string

close_details -> close_details_updated_by -> sms_mail
close_details.close_details_updated_by.mobile
 change.close_details.close_details_updated_by.mobile string

close_details -> close_details_updated_by -> 모바일
close_details.close_details_updated_by.last_name
 change.close_details.close_details_updated_by.last_name string

close_details -> close_details_updated_by -> last_name
close_details.close_details_updated_by.user_scope
 change.close_details.close_details_updated_by.user_scope string

close_details -> close_details_updated_by -> user_scope
close_details.close_details_updated_by.sms_mail_id
 change.close_details.close_details_updated_by.sms_mail_id string

close_details -> close_details_updated_by -> sms_mail_id
close_details.close_details_updated_by.phone
 change.close_details.close_details_updated_by.phone string

close_details -> close_details_updated_by -> 전화
close_details.close_details_updated_by.name
 change.close_details.close_details_updated_by.name string

close_details -> close_details_updated_by -> 이름
close_details.close_details_updated_by.id
 change.close_details.close_details_updated_by.id string

close_details -> close_details_updated_by -> id
close_details.close_details_updated_by.photo_url
 change.close_details.close_details_updated_by.photo_url string

close_details -> close_details_updated_by -> photo_url
close_details.close_details_updated_by.is_vip_user
 change.close_details.close_details_updated_by.is_vip_user boolean

close_details -> close_details_updated_by -> is_vip_user
close_details.close_details_updated_by.department
 change.close_details.close_details_updated_by.department string

close_details -> close_details_updated_by -> 부서
close_details.close_details_updated_by.first_name
 change.close_details.close_details_updated_by.first_name string

close_details -> close_details_updated_by -> first_name
close_details.close_details_updated_by.job_title
 change.close_details.close_details_updated_by.job_title string

close_details -> close_details_updated_by -> job_title
change_manager
 change.change_manager string

change_manager
is_freezed
 change.is_freezed boolean

is_freezed
회고전
 change.retrospective boolean

회고전
checklist.checklist_description
 change.checklist.checklist_description string

검사 목록 -> checklist_description
checklist.checklist_updated_on.display_value
 change.checklist.checklist_updated_on.display_value string

검사 목록 -> checklist_updated_on -> display_value
checklist.checklist_updated_on.value
 change.checklist.checklist_updated_on.value string

검사 목록 -> checklist_updated_on -> 값
checklist.checklist_updated_by.email_id
 change.checklist.checklist_updated_by.email_id string

검사 목록 -> checklist_updated_by -> email_id
checklist.checklist_updated_by.is_technician
 change.checklist.checklist_updated_by.is_technician boolean

검사 목록 -> checklist_updated_by -> is_technician
checklist.checklist_updated_by.sms_mail
 change.checklist.checklist_updated_by.sms_mail string

검사 목록 -> checklist_updated_by -> sms_mail
checklist.checklist_updated_by.mobile
 change.checklist.checklist_updated_by.mobile string

검사 목록 -> checklist_updated_by -> 모바일
checklist.checklist_updated_by.last_name
 change.checklist.checklist_updated_by.last_name string

검사 목록 -> checklist_updated_by -> last_name
checklist.checklist_updated_by.user_scope
 change.checklist.checklist_updated_by.user_scope string

검사 목록 -> checklist_updated_by -> user_scope
checklist.checklist_updated_by.sms_mail_id
 change.checklist.checklist_updated_by.sms_mail_id string

검사 목록 -> checklist_updated_by -> sms_mail_id
checklist.checklist_updated_by.phone
 change.checklist.checklist_updated_by.phone string

검사 목록 -> checklist_updated_by -> 전화
checklist.checklist_updated_by.name
 change.checklist.checklist_updated_by.name string

검사 목록 -> checklist_updated_by -> 이름
checklist.checklist_updated_by.id
 change.checklist.checklist_updated_by.id string

검사 목록 -> checklist_updated_by -> id
checklist.checklist_updated_by.photo_url
 change.checklist.checklist_updated_by.photo_url string

검사 목록 -> checklist_updated_by -> photo_url
checklist.checklist_updated_by.is_vip_user
 change.checklist.checklist_updated_by.is_vip_user boolean

검사 목록 -> checklist_updated_by -> is_vip_user
checklist.checklist_updated_by.department
 change.checklist.checklist_updated_by.department string

검사 목록 -> checklist_updated_by -> 부서
checklist.checklist_updated_by.first_name
 change.checklist.checklist_updated_by.first_name string

검사 목록 -> checklist_updated_by -> first_name
checklist.checklist_updated_by.job_title
 change.checklist.checklist_updated_by.job_title string

검사 목록 -> checklist_updated_by -> job_title
services
 change.services array of object

services
services.inactive
 change.services.inactive boolean

서비스 -> 비활성
services.name
 change.services.name string

services -> name
services.id
 change.services.id string

services -> id
services.sort_index
 change.services.sort_index integer

서비스 -> sort_index
back_out_plan.back_out_plan_updated_by.email_id
 change.back_out_plan.back_out_plan_updated_by.email_id string

back_out_plan -> back_out_plan_updated_by -> email_id
back_out_plan.back_out_plan_updated_by.is_technician
 change.back_out_plan.back_out_plan_updated_by.is_technician boolean

back_out_plan -> back_out_plan_updated_by -> is_technician
back_out_plan.back_out_plan_updated_by.sms_mail
 change.back_out_plan.back_out_plan_updated_by.sms_mail string

back_out_plan -> back_out_plan_updated_by -> sms_mail
back_out_plan.back_out_plan_updated_by.mobile
 change.back_out_plan.back_out_plan_updated_by.mobile string

back_out_plan -> back_out_plan_updated_by -> 모바일
back_out_plan.back_out_plan_updated_by.last_name
 change.back_out_plan.back_out_plan_updated_by.last_name string

back_out_plan -> back_out_plan_updated_by -> last_name
back_out_plan.back_out_plan_updated_by.user_scope
 change.back_out_plan.back_out_plan_updated_by.user_scope string

back_out_plan -> back_out_plan_updated_by -> user_scope
back_out_plan.back_out_plan_updated_by.sms_mail_id
 change.back_out_plan.back_out_plan_updated_by.sms_mail_id string

back_out_plan -> back_out_plan_updated_by -> sms_mail_id
back_out_plan.back_out_plan_updated_by.phone
 change.back_out_plan.back_out_plan_updated_by.phone string

back_out_plan -> back_out_plan_updated_by -> 전화
back_out_plan.back_out_plan_updated_by.name
 change.back_out_plan.back_out_plan_updated_by.name string

back_out_plan -> back_out_plan_updated_by -> 이름
back_out_plan.back_out_plan_updated_by.id
 change.back_out_plan.back_out_plan_updated_by.id string

back_out_plan -> back_out_plan_updated_by -> id
back_out_plan.back_out_plan_updated_by.photo_url
 change.back_out_plan.back_out_plan_updated_by.photo_url string

back_out_plan -> back_out_plan_updated_by -> photo_url
back_out_plan.back_out_plan_updated_by.is_vip_user
 change.back_out_plan.back_out_plan_updated_by.is_vip_user boolean

back_out_plan -> back_out_plan_updated_by -> is_vip_user
back_out_plan.back_out_plan_updated_by.department
 change.back_out_plan.back_out_plan_updated_by.department string

back_out_plan -> back_out_plan_updated_by -> 부서
back_out_plan.back_out_plan_updated_by.first_name
 change.back_out_plan.back_out_plan_updated_by.first_name string

back_out_plan -> back_out_plan_updated_by -> first_name
back_out_plan.back_out_plan_updated_by.job_title
 change.back_out_plan.back_out_plan_updated_by.job_title string

back_out_plan -> back_out_plan_updated_by -> job_title
back_out_plan.back_out_plan_updated_on.display_value
 change.back_out_plan.back_out_plan_updated_on.display_value string

back_out_plan -> back_out_plan_updated_on -> display_value
back_out_plan.back_out_plan_updated_on.value
 change.back_out_plan.back_out_plan_updated_on.value string

back_out_plan -> back_out_plan_updated_on -> 값
back_out_plan.back_out_plan_description
 change.back_out_plan.back_out_plan_description string

back_out_plan -> back_out_plan_description
site.site
 change.site.deleted boolean

site -> 삭제됨
site.name
 change.site.name string

site -> name
site.id
 change.site.id string

site -> id
stage.internal_name
 change.stage.internal_name string

stage -> internal_name
stage.stage_index
 change.stage.stage_index integer

stage -> stage_index
stage.name
 change.stage.name string

stage -> name
stage.id
 change.stage.id string

stage -> id
completed_time.display_value
 change.completed_time.display_value string

completed_time -> display_value
completed_time.value
 change.completed_time.value string

completed_time -> 값
risk.name
 change.risk.name string

risk -> name
risk.id
 change.risk.id string

risk -> id
category.deleted
 change.category.deleted boolean

범주 -> 삭제됨
category.name
 change.category.name string

category -> name
category.id
 change.category.id string

category -> id
notes_present
 change.notes_present boolean

notes_present

변경 만들기

작업 ID:
CreateChange

SDP Cloud에서 새 변경 만들기

매개 변수

Name 키 필수 형식 Description
Service Desk 인스턴스
 serviceDeskInstance True string

API 호출을 수행해야 하는 ServiceDesk Plus Cloud 인스턴스를 선택합니다.
제목
 title True string

변경 제목 지정
상태 메모
 comment string

변경 상태 주석 지정
템플릿 변경
 name string

변경 템플릿 이름 지정
요청자 변경
 name string

변경 요청자 이름 지정
사이트
 name string

변경에 대한 사이트 지정
그룹
 name string

변경에 대한 그룹 지정
Description
 description string

형식 변경 설명
소유자 전자 메일 주소 변경
 email_id string

변경 소유자의 전자 메일 주소 입력
변경 유형
 name string

변경 유형 지정
Priority
 name string

변경 우선 순위 지정
긴급도
 name string

변경 시급성 지정
Impact
 name string

변경 영향 지정
위험 변경
 name string

변경 위험 지정
변경 이유
 name string

변경 시작 이유 지정
카테고리
 name string

변경 내용에 대한 변경 범주 지정
하위 범주
 name string

변경 내용에 대한 변경 하위 범주 지정
Item
 name string

변경 항목 지정
이름
 name string

변경 내용과 연결할 자산 제공
추가 필드
 udf_fields string

추가 필드 지정(예: {"udf_char1":"value","udf_char2":"value",..})

반환

Name 경로 형식 Description
status_code
 response_status.status_code integer

status_code
status
 response_status.status string

status
roll_out_plan.roll_out_plan_updated_on.display_value
 change.roll_out_plan.roll_out_plan_updated_on.display_value string

roll_out_plan -> roll_out_plan_updated_on -> display_value
roll_out_plan.roll_out_plan_updated_on.value
 change.roll_out_plan.roll_out_plan_updated_on.value string

roll_out_plan -> roll_out_plan_updated_on -> 값
roll_out_plan.roll_out_plan_updated_by.email_id
 change.roll_out_plan.roll_out_plan_updated_by.email_id string

roll_out_plan -> roll_out_plan_updated_by -> email_id
roll_out_plan.roll_out_plan_updated_by.is_technician
 change.roll_out_plan.roll_out_plan_updated_by.is_technician boolean

roll_out_plan -> roll_out_plan_updated_by -> is_technician
roll_out_plan.roll_out_plan_updated_by.sms_mail
 change.roll_out_plan.roll_out_plan_updated_by.sms_mail string

roll_out_plan -> roll_out_plan_updated_by -> sms_mail
roll_out_plan.roll_out_plan_updated_by.mobile
 change.roll_out_plan.roll_out_plan_updated_by.mobile string

roll_out_plan -> roll_out_plan_updated_by -> 모바일
roll_out_plan.roll_out_plan_updated_by.last_name
 change.roll_out_plan.roll_out_plan_updated_by.last_name string

roll_out_plan -> roll_out_plan_updated_by -> last_name
roll_out_plan.roll_out_plan_updated_by.user_scope
 change.roll_out_plan.roll_out_plan_updated_by.user_scope string

roll_out_plan -> roll_out_plan_updated_by -> user_scope
roll_out_plan.roll_out_plan_updated_by.sms_mail_id
 change.roll_out_plan.roll_out_plan_updated_by.sms_mail_id string

roll_out_plan -> roll_out_plan_updated_by -> sms_mail_id
roll_out_plan.roll_out_plan_updated_by.phone
 change.roll_out_plan.roll_out_plan_updated_by.phone string

roll_out_plan -> roll_out_plan_updated_by -> 전화
roll_out_plan.roll_out_plan_updated_by.name
 change.roll_out_plan.roll_out_plan_updated_by.name string

roll_out_plan -> roll_out_plan_updated_by -> 이름
roll_out_plan.roll_out_plan_updated_by.id
 change.roll_out_plan.roll_out_plan_updated_by.id string

roll_out_plan -> roll_out_plan_updated_by -> id
roll_out_plan.roll_out_plan_updated_by.photo_url
 change.roll_out_plan.roll_out_plan_updated_by.photo_url string

roll_out_plan -> roll_out_plan_updated_by -> photo_url
roll_out_plan.roll_out_plan_updated_by.is_vip_user
 change.roll_out_plan.roll_out_plan_updated_by.is_vip_user boolean

roll_out_plan -> roll_out_plan_updated_by -> is_vip_user
roll_out_plan.roll_out_plan_updated_by.department
 change.roll_out_plan.roll_out_plan_updated_by.department string

roll_out_plan -> roll_out_plan_updated_by -> 부서
roll_out_plan.roll_out_plan_updated_by.first_name
 change.roll_out_plan.roll_out_plan_updated_by.first_name string

roll_out_plan -> roll_out_plan_updated_by -> first_name
roll_out_plan.roll_out_plan_updated_by.job_title
 change.roll_out_plan.roll_out_plan_updated_by.job_title string

roll_out_plan -> roll_out_plan_updated_by -> job_title
roll_out_plan.roll_out_plan_description
 change.roll_out_plan.roll_out_plan_description string

roll_out_plan -> roll_out_plan_description
비상
 change.emergency boolean

비상
change_type.color
 change.change_type.color string

change_type -> 색
change_type.pre_approved
 change.change_type.pre_approved boolean

change_type -> pre_approved
change_type.name
 change.change_type.name string

change_type -> 이름
change_type.id
 change.change_type.id string

change_type -> id
review_details.next_review_on
 change.review_details.next_review_on object

review_details -> next_review_on
review_details.review_details_updated_by
 change.review_details.review_details_updated_by object

review_details -> review_details_updated_by
review_details.review_details_updated_on
 change.review_details.review_details_updated_on object

review_details -> review_details_updated_on
review_details.review_details_description
 change.review_details.review_details_description object

review_details -> review_details_description
assets
 change.assets array of object

assets
assets.site
 change.assets.site object

자산 -> 사이트
assets.name
 change.assets.name string

assets -> name
assets.id
 change.assets.id string

assets -> id
configuration_items
 change.configuration_items array of

configuration_items
workflow_instance_details.id
 change.workflow_instance_details.id string

workflow_instance_details -> id
workflow_instance_details.status.name
 change.workflow_instance_details.status.name string

workflow_instance_details -> 상태 -> 이름
workflow_instance_details.status.id
 change.workflow_instance_details.status.id string

workflow_instance_details -> 상태 -> ID
rel.releases
 change.rel.releases object

rel -> 릴리스
아이디
 change.id string

change -> id
change_requester.email_id
 change.change_requester.email_id string

change_requester -> email_id
change_requester.is_technician
 change.change_requester.is_technician boolean

change_requester -> is_technician
change_requester.sms_mail
 change.change_requester.sms_mail string

change_requester -> sms_mail
change_requester.mobile
 change.change_requester.mobile string

change_requester -> 모바일
change_requester.last_name
 change.change_requester.last_name string

change_requester -> last_name
change_requester.user_scope
 change.change_requester.user_scope string

change_requester -> user_scope
change_requester.sms_mail_id
 change.change_requester.sms_mail_id string

change_requester -> sms_mail_id
change_requester.phone
 change.change_requester.phone string

change_requester -> 전화
change_requester.name
 change.change_requester.name string

change_requester -> 이름
change_requester.id
 change.change_requester.id string

change_requester -> id
change_requester.photo_url
 change.change_requester.photo_url string

change_requester -> photo_url
change_requester.is_vip_user
 change.change_requester.is_vip_user boolean

change_requester -> is_vip_user
change_requester.department
 change.change_requester.department string

change_requester -> 부서
change_requester.first_name
 change.change_requester.first_name string

change_requester -> first_name
change_requester.job_title
 change.change_requester.job_title string

change_requester -> job_title
group.site
 change.group.site object

group -> site
group.deleted
 change.group.deleted boolean

group -> 삭제됨
group.name
 change.group.name string

group -> name
group.id
 change.group.id string

group -> id
created_time.display_value
 change.created_time.display_value string

created_time -> display_value
created_time.value
 change.created_time.value string

created_time -> 값
item.name
 change.item.name string

item -> name
item.id
 change.item.id string

item -> id
workflow.validated
 change.workflow.validated boolean

워크플로 -> 유효성 검사됨
workflow.name
 change.workflow.name string

workflow -> name
workflow.id
 change.workflow.id string

workflow -> id
approval_status
 change.approval_status string

approval_status
impact.name
 change.impact.name string

impact -> name
impact.id
 change.impact.id string

impact -> id
release_details.release_actual_start
 change.release_details.release_actual_start object

release_details -> release_actual_start
release_details.release_actual_end
 change.release_details.release_actual_end object

release_details -> release_actual_end
release_details.release_details_description
 change.release_details.release_details_description string

release_details -> release_details_description
release_details.release_scheduled_end.display_value
 change.release_details.release_scheduled_end.display_value string

release_details -> release_scheduled_end -> display_value
release_details.release_scheduled_end.value
 change.release_details.release_scheduled_end.value string

release_details -> release_scheduled_end -> 값
release_details.release_details_updated_on.display_value
 change.release_details.release_details_updated_on.display_value string

release_details -> release_details_updated_on -> display_value
release_details.release_details_updated_on.value
 change.release_details.release_details_updated_on.value string

release_details -> release_details_updated_on -> 값
release_details.release_scheduled_start.display_value
 change.release_details.release_scheduled_start.display_value string

release_details -> release_scheduled_start -> display_value
release_details.release_scheduled_start.value
 change.release_details.release_scheduled_start.value string

release_details -> release_scheduled_start -> 값
release_details.release_details_updated_by.email_id
 change.release_details.release_details_updated_by.email_id string

release_details -> release_details_updated_by -> email_id
release_details.release_details_updated_by.is_technician
 change.release_details.release_details_updated_by.is_technician boolean

release_details -> release_details_updated_by -> is_technician
release_details.release_details_updated_by.sms_mail
 change.release_details.release_details_updated_by.sms_mail string

release_details -> release_details_updated_by -> sms_mail
release_details.release_details_updated_by.mobile
 change.release_details.release_details_updated_by.mobile string

release_details -> release_details_updated_by -> 모바일
release_details.release_details_updated_by.last_name
 change.release_details.release_details_updated_by.last_name string

release_details -> release_details_updated_by -> last_name
release_details.release_details_updated_by.user_scope
 change.release_details.release_details_updated_by.user_scope string

release_details -> release_details_updated_by -> user_scope
release_details.release_details_updated_by.sms_mail_id
 change.release_details.release_details_updated_by.sms_mail_id string

release_details -> release_details_updated_by -> sms_mail_id
release_details.release_details_updated_by.phone
 change.release_details.release_details_updated_by.phone string

release_details -> release_details_updated_by -> 전화
release_details.release_details_updated_by.name
 change.release_details.release_details_updated_by.name string

release_details -> release_details_updated_by -> 이름
release_details.release_details_updated_by.id
 change.release_details.release_details_updated_by.id string

release_details -> release_details_updated_by -> id
release_details.release_details_updated_by.photo_url
 change.release_details.release_details_updated_by.photo_url string

release_details -> release_details_updated_by -> photo_url
release_details.release_details_updated_by.is_vip_user
 change.release_details.release_details_updated_by.is_vip_user boolean

release_details -> release_details_updated_by -> is_vip_user
release_details.release_details_updated_by.department
 change.release_details.release_details_updated_by.department string

release_details -> release_details_updated_by -> 부서
release_details.release_details_updated_by.first_name
 change.release_details.release_details_updated_by.first_name string

release_details -> release_details_updated_by -> first_name
release_details.release_details_updated_by.job_title
 change.release_details.release_details_updated_by.job_title string

release_details -> release_details_updated_by -> job_title
priority.color
 change.priority.color string

priority -> color
priority.name
 change.priority.name string

priority -> name
priority.id
 change.priority.id string

priority -> id
scheduled_end_time.display_value
 change.scheduled_end_time.display_value string

scheduled_end_time -> display_value
scheduled_end_time.value
 change.scheduled_end_time.value string

scheduled_end_time -> 값
uat_details.uat_scheduled_start
 change.uat_details.uat_scheduled_start object

uat_details -> uat_scheduled_start
uat_details.uat_scheduled_end
 change.uat_details.uat_actual_end object

uat_details -> uat_actual_end
uat_details.uat_details_updated_by.email_id
 change.uat_details.uat_details_updated_by.email_id string

uat_details -> uat_details_updated_by -> email_id
uat_details.uat_details_updated_by.is_technician
 change.uat_details.uat_details_updated_by.is_technician boolean

uat_details -> uat_details_updated_by -> is_technician
uat_details.uat_details_updated_by.sms_mail
 change.uat_details.uat_details_updated_by.sms_mail string

uat_details -> uat_details_updated_by -> sms_mail
uat_details.uat_details_updated_by.mobile
 change.uat_details.uat_details_updated_by.mobile string

uat_details -> uat_details_updated_by -> 모바일
uat_details.uat_details_updated_by.last_name
 change.uat_details.uat_details_updated_by.last_name string

uat_details -> uat_details_updated_by -> last_name
uat_details.uat_details_updated_by.user_scope
 change.uat_details.uat_details_updated_by.user_scope string

uat_details -> uat_details_updated_by -> user_scope
uat_details.uat_details_updated_by.sms_mail_id
 change.uat_details.uat_details_updated_by.sms_mail_id string

uat_details -> uat_details_updated_by -> sms_mail_id
uat_details.uat_details_updated_by.phone
 change.uat_details.uat_details_updated_by.phone string

uat_details -> uat_details_updated_by -> 전화
uat_details.uat_details_updated_by.name
 change.uat_details.uat_details_updated_by.name string

uat_details -> uat_details_updated_by -> 이름
uat_details.uat_details_updated_by.id
 change.uat_details.uat_details_updated_by.id string

uat_details -> uat_details_updated_by -> id
uat_details.uat_details_updated_by.photo_url
 change.uat_details.uat_details_updated_by.photo_url string

uat_details -> uat_details_updated_by -> photo_url
uat_details.uat_details_updated_by.is_vip_user
 change.uat_details.uat_details_updated_by.is_vip_user boolean

uat_details -> uat_details_updated_by -> is_vip_user
uat_details.uat_details_updated_by.department
 change.uat_details.uat_details_updated_by.department string

uat_details -> uat_details_updated_by -> 부서
uat_details.uat_details_updated_by.first_name
 change.uat_details.uat_details_updated_by.first_name string

uat_details -> uat_details_updated_by -> first_name
uat_details.uat_details_updated_by.job_title
 change.uat_details.uat_details_updated_by.job_title string

uat_details -> uat_details_updated_by -> job_title
uat_details.uat_details_description
 change.uat_details.uat_details_description string

uat_details -> uat_details_description
uat_details.uat_details_updated_on.display_value
 change.uat_details.uat_details_updated_on.display_value string

uat_details -> uat_details_updated_on -> display_value
uat_details.uat_details_updated_on.value
 change.uat_details.uat_details_updated_on.value string

uat_details -> uat_details_updated_on -> 값
uat_details.uat_scheduled_end
 change.uat_details.uat_scheduled_end object

uat_details -> uat_scheduled_end
uat_details.uat_actual_start
 change.uat_details.uat_actual_start object

uat_details -> uat_actual_start
reason_for_change.name
 change.reason_for_change.name string

reason_for_change -> 이름
reason_for_change.id
 change.reason_for_change.id string

reason_for_change -> id
impact_details.impact_details_updated_on.display_value
 change.impact_details.impact_details_updated_on.display_value string

impact_details -> impact_details_updated_on -> display_value
impact_details.impact_details_updated_on.value
 change.impact_details.impact_details_updated_on.value string

impact_details -> impact_details_updated_on -> 값
impact_details.impact_details_updated_by.email_id
 change.impact_details.impact_details_updated_by.email_id string

impact_details -> impact_details_updated_by -> email_id
impact_details.impact_details_updated_by.is_technician
 change.impact_details.impact_details_updated_by.is_technician boolean

impact_details -> impact_details_updated_by -> is_technician
impact_details.impact_details_updated_by.sms_mail
 change.impact_details.impact_details_updated_by.sms_mail string

impact_details -> impact_details_updated_by -> sms_mail
impact_details.impact_details_updated_by.mobile
 change.impact_details.impact_details_updated_by.mobile string

impact_details -> impact_details_updated_by -> 모바일
impact_details.impact_details_updated_by.last_name
 change.impact_details.impact_details_updated_by.last_name string

impact_details -> impact_details_updated_by -> last_name
impact_details.impact_details_updated_by.user_scope
 change.impact_details.impact_details_updated_by.user_scope string

impact_details -> impact_details_updated_by -> user_scope
impact_details.impact_details_updated_by.sms_mail_id
 change.impact_details.impact_details_updated_by.sms_mail_id string

impact_details -> impact_details_updated_by -> sms_mail_id
impact_details.impact_details_updated_by.phone
 change.impact_details.impact_details_updated_by.phone string

impact_details -> impact_details_updated_by -> 전화
impact_details.impact_details_updated_by.name
 change.impact_details.impact_details_updated_by.name string

impact_details -> impact_details_updated_by -> 이름
impact_details.impact_details_updated_by.id
 change.impact_details.impact_details_updated_by.id string

impact_details -> impact_details_updated_by -> id
impact_details.impact_details_updated_by.photo_url
 change.impact_details.impact_details_updated_by.photo_url string

impact_details -> impact_details_updated_by -> photo_url
impact_details.impact_details_updated_by.is_vip_user
 change.impact_details.impact_details_updated_by.is_vip_user boolean

impact_details -> impact_details_updated_by -> is_vip_user
impact_details.impact_details_updated_by.department
 change.impact_details.impact_details_updated_by.department string

impact_details -> impact_details_updated_by -> 부서
impact_details.impact_details_updated_by.first_name
 change.impact_details.impact_details_updated_by.first_name string

impact_details -> impact_details_updated_by -> first_name
impact_details.impact_details_updated_by.job_title
 change.impact_details.impact_details_updated_by.job_title string

impact_details -> impact_details_updated_by -> job_title
impact_details.impact_details_description
 change.impact_details.impact_details_description string

impact_details -> impact_details_description
subcategory.name
 change.subcategory.name string

subcategory -> name
subcategory.id
 change.subcategory.id string

subcategory -> id
deleted_time
 change.deleted_time object

deleted_time
is_freeze_conflicted
 change.is_freeze_conflicted boolean

is_freeze_conflicted
status.internal_name
 change.status.internal_name string

status -> internal_name
status.stage.id
 change.status.stage.id string

status -> stage -> id
status.name
 change.status.name string

status -> name
status.id
 change.status.id string

status -> id
scheduled_start_time.display_value
 change.scheduled_start_time.display_value string

scheduled_start_time -> display_value
scheduled_start_time.value
 change.scheduled_start_time.value string

scheduled_start_time -> 값
template.inactive
 change.template.inactive boolean

템플릿 -> 비활성
template.name
 change.template.name string

template -> name
template.id
 change.template.id string

template -> id
has_release_association
 change.has_release_association boolean

has_release_association
attachments
 change.attachments array of

attachments
display_id.display_value
 change.display_id.display_value string

display_id -> display_value
display_id.value
 change.display_id.value string

display_id -> 값
roles
 change.roles array of object

roles
roles.role.internal_name
 change.roles.role.internal_name string

역할 -> 역할 -> internal_name
roles.role.user_type
 change.roles.role.user_type string

역할 -> 역할 -> user_type
roles.role.name
 change.roles.role.name string

역할 -> 역할 -> 이름
roles.role.id
 change.roles.role.id string

역할 -> 역할 -> ID
roles.id
 change.roles.id string

역할 -> ID
roles.user.email_id
 change.roles.user.email_id string

역할 -> 사용자 -> email_id
roles.user.is_technician
 change.roles.user.is_technician boolean

역할 -> 사용자 -> is_technician
roles.user.sms_mail
 change.roles.user.sms_mail string

역할 -> 사용자 -> sms_mail
roles.user.mobile
 change.roles.user.mobile string

역할 -> 사용자 -> 모바일
roles.user.last_name
 change.roles.user.last_name string

역할 -> 사용자 -> last_name
roles.user.user_scope
 change.roles.user.user_scope string

역할 -> 사용자 -> user_scope
roles.user.sms_mail_id
 change.roles.user.sms_mail_id string

역할 -> 사용자 -> sms_mail_id
roles.user.phone
 change.roles.user.phone string

역할 -> 사용자 -> 전화
roles.user.name
 change.roles.user.name string

roles -> user -> name
roles.user.id
 change.roles.user.id string

roles -> user -> id
roles.user.photo_url
 change.roles.user.photo_url string

역할 -> 사용자 -> photo_url
roles.user.is_vip_user
 change.roles.user.is_vip_user boolean

역할 -> 사용자 -> is_vip_user
roles.user.department.site.deleted
 change.roles.user.department.site.deleted boolean

역할 -> 사용자 -> 부서 -> 사이트 -> 삭제됨
roles.user.department.site.name
 change.roles.user.department.site.name string

역할 -> 사용자 -> 부서 -> 사이트 -> 이름
roles.user.department.site.id
 change.roles.user.department.site.id string

역할 -> 사용자 -> 부서 -> 사이트 -> ID
roles.user.department.name
 change.roles.user.department.name string

역할 -> 사용자 -> 부서 -> 이름
roles.user.department.id
 change.roles.user.department.id string

역할 -> 사용자 -> 부서 -> ID
roles.user.first_name
 change.roles.user.first_name string

역할 -> 사용자 -> first_name
roles.user.job_title
 change.roles.user.job_title string

역할 -> 사용자 ->job_title
description
 change.description string

description
title
 change.title string

title
change_owner.email_id
 change.change_owner.email_id string

change_owner -> email_id
change_owner.is_technician
 change.change_owner.is_technician boolean

change_owner -> is_technician
change_owner.sms_mail
 change.change_owner.sms_mail string

change_owner -> sms_mail
change_owner.mobile
 change.change_owner.mobile string

change_owner -> 모바일
change_owner.last_name
 change.change_owner.last_name string

change_owner -> last_name
change_owner.user_scope
 change.change_owner.user_scope string

change_owner -> user_scope
change_owner.sms_mail_id
 change.change_owner.sms_mail_id string

change_owner -> sms_mail_id
change_owner.cost_per_hour
 change.change_owner.cost_per_hour string

change_owner -> cost_per_hour
change_owner.phone
 change.change_owner.phone string

change_owner -> 전화
change_owner.name
 change.change_owner.name string

change_owner -> 이름
change_owner.id
 change.change_owner.id string

change_owner -> id
change_owner.photo_url
 change.change_owner.photo_url string

change_owner -> photo_url
change_owner.is_vip_user
 change.change_owner.is_vip_user boolean

change_owner -> is_vip_user
change_owner.department
 change.change_owner.department string

change_owner -> 부서
change_owner.first_name
 change.change_owner.first_name string

change_owner -> first_name
change_owner.job_title
 change.change_owner.job_title string

change_owner -> job_title
urgency.name
 change.urgency.name string

긴급 -> 이름
urgency.id
 change.urgency.id string

긴급 -> ID
close_details.close_details_updated_on.display_value
 change.close_details.close_details_updated_on.display_value string

close_details -> close_details_updated_on -> display_value
close_details.close_details_updated_on.value
 change.close_details.close_details_updated_on.value string

close_details -> close_details_updated_on -> 값
close_details.close_details_description
 change.close_details.close_details_description string

close_details -> close_details_description
close_details.closure_code.name
 change.close_details.closure_code.name string

close_details -> closure_code -> 이름
close_details.closure_code.id
 change.close_details.closure_code.id string

close_details -> closure_code -> id
close_details.close_details_updated_by.email_id
 change.close_details.close_details_updated_by.email_id string

close_details -> close_details_updated_by -> email_id
close_details.close_details_updated_by.is_technician
 change.close_details.close_details_updated_by.is_technician boolean

close_details -> close_details_updated_by -> is_technician
close_details.close_details_updated_by.sms_mail
 change.close_details.close_details_updated_by.sms_mail string

close_details -> close_details_updated_by -> sms_mail
close_details.close_details_updated_by.mobile
 change.close_details.close_details_updated_by.mobile string

close_details -> close_details_updated_by -> 모바일
close_details.close_details_updated_by.last_name
 change.close_details.close_details_updated_by.last_name string

close_details -> close_details_updated_by -> last_name
close_details.close_details_updated_by.user_scope
 change.close_details.close_details_updated_by.user_scope string

close_details -> close_details_updated_by -> user_scope
close_details.close_details_updated_by.sms_mail_id
 change.close_details.close_details_updated_by.sms_mail_id string

close_details -> close_details_updated_by -> sms_mail_id
close_details.close_details_updated_by.phone
 change.close_details.close_details_updated_by.phone string

close_details -> close_details_updated_by -> 전화
close_details.close_details_updated_by.name
 change.close_details.close_details_updated_by.name string

close_details -> close_details_updated_by -> 이름
close_details.close_details_updated_by.id
 change.close_details.close_details_updated_by.id string

close_details -> close_details_updated_by -> id
close_details.close_details_updated_by.photo_url
 change.close_details.close_details_updated_by.photo_url string

close_details -> close_details_updated_by -> photo_url
close_details.close_details_updated_by.is_vip_user
 change.close_details.close_details_updated_by.is_vip_user boolean

close_details -> close_details_updated_by -> is_vip_user
close_details.close_details_updated_by.department
 change.close_details.close_details_updated_by.department string

close_details -> close_details_updated_by -> 부서
close_details.close_details_updated_by.first_name
 change.close_details.close_details_updated_by.first_name string

close_details -> close_details_updated_by -> first_name
close_details.close_details_updated_by.job_title
 change.close_details.close_details_updated_by.job_title string

close_details -> close_details_updated_by -> job_title
change_manager
 change.change_manager string

change_manager
is_freezed
 change.is_freezed boolean

is_freezed
회고전
 change.retrospective boolean

회고전
checklist.checklist_description
 change.checklist.checklist_description string

검사 목록 -> checklist_description
checklist.checklist_updated_on.display_value
 change.checklist.checklist_updated_on.display_value string

검사 목록 -> checklist_updated_on -> display_value
checklist.checklist_updated_on.value
 change.checklist.checklist_updated_on.value string

검사 목록 -> checklist_updated_on -> 값
checklist.checklist_updated_by.email_id
 change.checklist.checklist_updated_by.email_id string

검사 목록 -> checklist_updated_by -> email_id
checklist.checklist_updated_by.is_technician
 change.checklist.checklist_updated_by.is_technician boolean

검사 목록 -> checklist_updated_by -> is_technician
checklist.checklist_updated_by.sms_mail
 change.checklist.checklist_updated_by.sms_mail string

검사 목록 -> checklist_updated_by -> sms_mail
checklist.checklist_updated_by.mobile
 change.checklist.checklist_updated_by.mobile string

검사 목록 -> checklist_updated_by -> 모바일
checklist.checklist_updated_by.last_name
 change.checklist.checklist_updated_by.last_name string

검사 목록 -> checklist_updated_by -> last_name
checklist.checklist_updated_by.user_scope
 change.checklist.checklist_updated_by.user_scope string

검사 목록 -> checklist_updated_by -> user_scope
checklist.checklist_updated_by.sms_mail_id
 change.checklist.checklist_updated_by.sms_mail_id string

검사 목록 -> checklist_updated_by -> sms_mail_id
checklist.checklist_updated_by.phone
 change.checklist.checklist_updated_by.phone string

검사 목록 -> checklist_updated_by -> 전화
checklist.checklist_updated_by.name
 change.checklist.checklist_updated_by.name string

검사 목록 -> checklist_updated_by -> 이름
checklist.checklist_updated_by.id
 change.checklist.checklist_updated_by.id string

검사 목록 -> checklist_updated_by -> id
checklist.checklist_updated_by.photo_url
 change.checklist.checklist_updated_by.photo_url string

검사 목록 -> checklist_updated_by -> photo_url
checklist.checklist_updated_by.is_vip_user
 change.checklist.checklist_updated_by.is_vip_user boolean

검사 목록 -> checklist_updated_by -> is_vip_user
checklist.checklist_updated_by.department
 change.checklist.checklist_updated_by.department string

검사 목록 -> checklist_updated_by -> 부서
checklist.checklist_updated_by.first_name
 change.checklist.checklist_updated_by.first_name string

검사 목록 -> checklist_updated_by -> first_name
checklist.checklist_updated_by.job_title
 change.checklist.checklist_updated_by.job_title string

검사 목록 -> checklist_updated_by -> job_title
services
 change.services array of object

services
services.inactive
 change.services.inactive boolean

서비스 -> 비활성
services.name
 change.services.name string

services -> name
services.id
 change.services.id string

services -> id
services.sort_index
 change.services.sort_index integer

서비스 -> sort_index
back_out_plan.back_out_plan_updated_by.email_id
 change.back_out_plan.back_out_plan_updated_by.email_id string

back_out_plan -> back_out_plan_updated_by -> email_id
back_out_plan.back_out_plan_updated_by.is_technician
 change.back_out_plan.back_out_plan_updated_by.is_technician boolean

back_out_plan -> back_out_plan_updated_by -> is_technician
back_out_plan.back_out_plan_updated_by.sms_mail
 change.back_out_plan.back_out_plan_updated_by.sms_mail string

back_out_plan -> back_out_plan_updated_by -> sms_mail
back_out_plan.back_out_plan_updated_by.mobile
 change.back_out_plan.back_out_plan_updated_by.mobile string

back_out_plan -> back_out_plan_updated_by -> 모바일
back_out_plan.back_out_plan_updated_by.last_name
 change.back_out_plan.back_out_plan_updated_by.last_name string

back_out_plan -> back_out_plan_updated_by -> last_name
back_out_plan.back_out_plan_updated_by.user_scope
 change.back_out_plan.back_out_plan_updated_by.user_scope string

back_out_plan -> back_out_plan_updated_by -> user_scope
back_out_plan.back_out_plan_updated_by.sms_mail_id
 change.back_out_plan.back_out_plan_updated_by.sms_mail_id string

back_out_plan -> back_out_plan_updated_by -> sms_mail_id
back_out_plan.back_out_plan_updated_by.phone
 change.back_out_plan.back_out_plan_updated_by.phone string

back_out_plan -> back_out_plan_updated_by -> 전화
back_out_plan.back_out_plan_updated_by.name
 change.back_out_plan.back_out_plan_updated_by.name string

back_out_plan -> back_out_plan_updated_by -> 이름
back_out_plan.back_out_plan_updated_by.id
 change.back_out_plan.back_out_plan_updated_by.id string

back_out_plan -> back_out_plan_updated_by -> id
back_out_plan.back_out_plan_updated_by.photo_url
 change.back_out_plan.back_out_plan_updated_by.photo_url string

back_out_plan -> back_out_plan_updated_by -> photo_url
back_out_plan.back_out_plan_updated_by.is_vip_user
 change.back_out_plan.back_out_plan_updated_by.is_vip_user boolean

back_out_plan -> back_out_plan_updated_by -> is_vip_user
back_out_plan.back_out_plan_updated_by.department
 change.back_out_plan.back_out_plan_updated_by.department string

back_out_plan -> back_out_plan_updated_by -> 부서
back_out_plan.back_out_plan_updated_by.first_name
 change.back_out_plan.back_out_plan_updated_by.first_name string

back_out_plan -> back_out_plan_updated_by -> first_name
back_out_plan.back_out_plan_updated_by.job_title
 change.back_out_plan.back_out_plan_updated_by.job_title string

back_out_plan -> back_out_plan_updated_by -> job_title
back_out_plan.back_out_plan_updated_on.display_value
 change.back_out_plan.back_out_plan_updated_on.display_value string

back_out_plan -> back_out_plan_updated_on -> display_value
back_out_plan.back_out_plan_updated_on.value
 change.back_out_plan.back_out_plan_updated_on.value string

back_out_plan -> back_out_plan_updated_on -> 값
back_out_plan.back_out_plan_description
 change.back_out_plan.back_out_plan_description string

back_out_plan -> back_out_plan_description
site.site
 change.site.deleted boolean

site -> 삭제됨
site.name
 change.site.name string

site -> name
site.id
 change.site.id string

site -> id
stage.internal_name
 change.stage.internal_name string

stage -> internal_name
stage.stage_index
 change.stage.stage_index integer

stage -> stage_index
stage.name
 change.stage.name string

stage -> name
stage.id
 change.stage.id string

stage -> id
completed_time.display_value
 change.completed_time.display_value string

completed_time -> display_value
completed_time.value
 change.completed_time.value string

completed_time -> 값
risk.name
 change.risk.name string

risk -> name
risk.id
 change.risk.id string

risk -> id
category.deleted
 change.category.deleted boolean

범주 -> 삭제됨
category.name
 change.category.name string

category -> name
category.id
 change.category.id string

category -> id
notes_present
 change.notes_present boolean

notes_present

업데이트 요청

작업 ID:
UpdateRequest

기존 요청 업데이트

매개 변수

Name 키 필수 형식 Description
Service Desk 인스턴스
 serviceDeskInstance True string

API 호출을 수행해야 하는 ServiceDesk Plus Cloud 인스턴스를 선택합니다.
요청 ID
 id True string

요청 ID 지정
주제
 subject string

요청 제목 지정
요청 템플릿
 name string

요청 템플릿 이름 지정
요청 유형
 name string

요청 유형 지정
요청자
 name string

요청자 이름 제공
상태
 name string

요청 상태 지정
기술자 전자 메일 주소
 email_id string

기술자 이메일 주소 지정
사이트
 name string

요청 사이트 지정
그룹
 name string

요청 그룹 지정
Description
 description string

형식 요청 설명
Priority
 name string

요청 우선 순위 지정
긴급도
 name string

요청 긴급도 지정
Impact
 name string

요청 영향 지정
Mode
 name string

요청 모드 지정
카테고리
 name string

요청 범주 지정
하위 범주
 name string

요청 하위 범주 지정
Item
 name string

요청 항목 지정
이름
 name string

요청과 연결할 자산 제공
추가 필드
 udf_fields string

추가 필드 지정(예: {"udf_char1":"value","udf_char2":"value",..})

반환

Name 경로 형식 Description
제목
 request.subject string

주제
project.display_id.display_value
 request.project.display_id.display_value string

project -> display_id -> display_value
project.display_id.value
 request.project.display_id.value string

project -> display_id -> value
project.project_code
 request.project.project_code object

project -> project_code
project.id
 request.project.id string

project -> id
project.title
 request.project.title string

project -> title
resolution.content
 request.resolution.content string

해결 방법 -> 콘텐츠
linked_to_request.request.display_id
 request.linked_to_request.request.display_id integer

linked_to_request -> 요청 -> display_id
linked_to_request.request.subject
 request.linked_to_request.request.subject string

linked_to_request -> 요청 -> 주체
linked_to_request.request.id
 request.linked_to_request.request.id string

linked_to_request -> 요청 -> ID
linked_to_request.comments
 request.linked_to_request.comments string

linked_to_request -> 설명
mode.name
 request.mode.name string

mode -> name
mode.id
 request.mode.id string

mode -> id
생명주기
 request.lifecycle object

생명주기
is_read
 request.is_read boolean

is_read
assets
 request.assets array of object

assets
assets.site
 request.assets.site object

자산 -> 사이트
assets.name
 request.assets.name string

assets -> name
assets.id
 request.assets.id string

assets -> id
cancellation_requested
 request.cancellation_requested boolean

cancellation_requested
is_trashed
 request.is_trashed boolean

is_trashed
has_change_initiated_request
 request.has_change_initiated_request boolean

has_change_initiated_request
아이디
 request.id string

request -> id
assigned_time.display_value
 request.assigned_time.display_value string

assigned_time -> display_value
assigned_time.value
 request.assigned_time.value string

assigned_time -> 값
group.site
 request.group.site object

group -> site
group.deleted
 request.group.deleted boolean

group -> 삭제됨
group.name
 request.group.name string

group -> name
group.id
 request.group.id string

group -> id
requester.email_id
 request.requester.email_id string

requester -> email_id
requester.is_technician
 request.requester.is_technician boolean

requester -> is_technician
requester.sms_mail
 request.requester.sms_mail string

requester -> sms_mail
requester.mobile
 request.requester.mobile string

requester -> mobile
requester.last_name
 request.requester.last_name string

요청자 -> last_name
requester.user_scope
 request.requester.user_scope string

requester -> user_scope
requester.sms_mail_id
 request.requester.sms_mail_id string

요청자 -> sms_mail_id
requester.phone
 request.requester.phone string

요청자 -> 전화
requester.name
 request.requester.name string

requester -> name
requester.id
 request.requester.id string

requester -> id
requester.photo_url
 request.requester.photo_url string

requester -> photo_url
requester.is_vip_user
 request.requester.is_vip_user boolean

requester -> is_vip_user
requester.department
 request.requester.department object

requester -> department
requester.first_name
 request.requester.first_name string

요청자 -> first_name
requester.job_title
 request.requester.job_title string

요청자 -> job_title
email_to
 request.email_to array of

email_to
created_time.display_value
 request.created_time.display_value string

created_time -> display_value
created_time.value
 request.created_time.value string

created_time -> 값
item.name
 request.item.name string

item -> name
item.id
 request.item.id string

item -> id
cancel_flag_comments
 request.cancel_flag_comments object

cancel_flag_comments
level.name
 request.level.name string

level -> name
level.id
 request.level.id string

level -> id
approval_status
 request.approval_status object

approval_status
impact.name
 request.impact.name string

impact -> name
impact.id
 request.impact.id string

impact -> id
service_category.inactive
 request.service_category.inactive boolean

service_category -> 비활성
service_category.name
 request.service_category.name string

service_category -> 이름
service_category.id
 request.service_category.id string

service_category -> id
service_category.sort_index
 request.service_category.sort_index integer

service_category -> sort_index
sla.name
 request.sla.name string

sla -> name
sla.id
 request.sla.id string

sla -> id
resolved_time
 request.resolved_time object

resolved_time
priority.color
 request.priority.color string

priority -> color
priority.name
 request.priority.name string

priority -> name
priority.id
 request.priority.id string

priority -> id
created_by.email_id
 request.created_by.email_id string

created_by -> email_id
created_by.is_technician
 request.created_by.is_technician boolean

created_by -> is_technician
created_by.sms_mail
 request.created_by.sms_mail string

created_by -> sms_mail
created_by.mobile
 request.created_by.mobile string

created_by -> 모바일
created_by.last_name
 request.created_by.last_name string

created_by -> last_name
created_by.user_scope
 request.created_by.user_scope string

created_by -> user_scope
created_by.sms_mail_id
 request.created_by.sms_mail_id string

created_by -> sms_mail_id
created_by.phone
 request.created_by.phone string

created_by -> 전화
created_by.name
 request.created_by.name string

created_by -> 이름
created_by.id
 request.created_by.id string

created_by -> id
created_by.photo_url
 request.created_by.photo_url string

created_by -> photo_url
created_by.is_vip_user
 request.created_by.is_vip_user boolean

created_by -> is_vip_user
created_by.department
 request.created_by.department object

created_by -> 부서
created_by.first_name
 request.created_by.first_name string

created_by -> first_name
created_by.job_title
 request.created_by.job_title string

created_by -> job_title
scheduled_end_time.display_value
 request.scheduled_end_time.display_value string

scheduled_end_time -> display_value
scheduled_end_time.value
 request.scheduled_end_time.value string

scheduled_end_time -> 값
first_response_due_by_time.display_value
 request.first_response_due_by_time.display_value string

first_response_due_by_time -> display_value
first_response_due_by_time.value
 request.first_response_due_by_time.value string

first_response_due_by_time -> 값
is_escalated
 request.is_escalated boolean

is_escalated
last_updated_time.display_value
 request.last_updated_time.display_value string

last_updated_time -> display_value
last_updated_time.value
 request.last_updated_time.value string

last_updated_time -> 값
has_notes
 request.has_notes boolean

has_notes
impact_details
 request.impact_details string

impact_details
subcategory.name
 request.subcategory.name string

subcategory -> name
subcategory.id
 request.subcategory.id string

subcategory -> id
deleted_time
 request.deleted_time object

deleted_time
email_cc
 request.email_cc array of string

email_cc
onhold_scheduler
 request.onhold_scheduler object

onhold_scheduler
status.in_progress
 request.status.in_progress boolean

status -> in_progress
status.internal_name
 request.status.internal_name string

status -> internal_name
status.stop_timer
 request.status.stop_timer boolean

status -> stop_timer
status.color
 request.status.color string

status -> color
status.name
 request.status.name string

status -> name
status.id
 request.status.id string

status -> id
scheduled_start_time.display_value
 request.scheduled_start_time.display_value string

scheduled_start_time -> display_value
scheduled_start_time.value
 request.scheduled_start_time.value string

scheduled_start_time -> 값
template.name
 request.template.name string

template -> name
template.id
 request.template.id string

template -> id
email_ids_to_notify
 request.email_ids_to_notify array of string

email_ids_to_notify
attachments
 request.attachments array of

attachments
request_type.name
 request.request_type.name string

request_type -> 이름
request_type.id
 request.request_type.id string

request_type -> id
completed_by_denial
 request.completed_by_denial boolean

completed_by_denial
display_id
 request.display_id string

display_id
time_elapsed
 request.time_elapsed string

time_elapsed
notification_status
 request.notification_status object

notification_status
description
 request.description string

description
responded_time
 request.responded_time string

responded_time
is_service_request
 request.is_service_request boolean

is_service_request
deleted_assets
 request.deleted_assets array of

deleted_assets
urgency.name
 request.urgency.name string

긴급 -> 이름
urgency.id
 request.urgency.id string

긴급 -> ID
has_request_initiated_change
 request.has_request_initiated_change boolean

has_request_initiated_change
request_template_task_ids
 request.request_template_task_ids array of object

request_template_task_ids
request_template_task_ids.id
 request.request_template_task_ids.id string

request_template_task_ids -> id
부서
 request.department object

부서
is_reopened
 request.is_reopened boolean

is_reopened
has_draft
 request.has_draft boolean

has_draft
has_attachments
 request.has_attachments boolean

has_attachments
has_linked_requests
 request.has_linked_requests boolean

has_linked_requests
is_overdue
 request.is_overdue boolean

is_overdue
technician.email_id
 request.technician.email_id string

기술자 -> email_id
technician.is_technician
 request.technician.is_technician boolean

기술자 -> is_technician
technician.sms_mail
 request.technician.sms_mail string

기술자 -> sms_mail
technician.mobile
 request.technician.mobile string

기술자 -> 모바일
technician.last_name
 request.technician.last_name string

기술자 -> last_name
technician.user_scope
 request.technician.user_scope string

기술자 -> user_scope
technician.sms_mail_id
 request.technician.sms_mail_id string

기술자 -> sms_mail_id
technician.cost_per_hour
 request.technician.cost_per_hour string

기술자 -> cost_per_hour
technician.phone
 request.technician.phone string

기술자 -> 전화
technician.name
 request.technician.name string

기술자 -> 이름
technician.id
 request.technician.id string

기술자 -> ID
technician.photo_url
 request.technician.photo_url string

기술자 -> photo_url
technician.is_vip_user
 request.technician.is_vip_user boolean

기술자 -> is_vip_user
technician.department.id
 request.technician.department.id string

기술자 -> 부서 -> ID
technician.first_name
 request.technician.first_name string

기술자 -> first_name
technician.job_title
 request.technician.job_title string

기술자 -> job_title
has_problem
 request.has_problem boolean

has_problem
due_by_time.display_value
 request.due_by_time.display_value string

due_by_time -> display_value
due_by_time.value
 request.due_by_time.value string

due_by_time -> 값
is_fcr
 request.is_fcr boolean

is_fcr
has_project
 request.has_project boolean

has_project
site.deleted
 request.site.deleted boolean

site -> 삭제됨
site.name
 request.site.name string

site -> name
site.id
 request.site.id string

site -> id
is_first_response_overdue
 request.is_first_response_overdue boolean

is_first_response_overdue
completed_time
 request.completed_time object

completed_time
unreplied_count
 request.unreplied_count integer

unreplied_count
email_bcc
 request.email_bcc array of

email_bcc
category.deleted
 request.category.deleted boolean

범주 -> 삭제됨
category.name
 request.category.name string

category -> name
category.id
 request.category.id string

category -> id
maintenance
 request.maintenance object

maintenance

요청 만들기

작업 ID:
CreateRequest

SDP Cloud에서 새 요청 만들기

매개 변수

Name 키 필수 형식 Description
Service Desk 인스턴스
 serviceDeskInstance True string

API 호출을 수행해야 하는 ServiceDesk Plus Cloud 인스턴스를 선택합니다.
주제
 subject True string

요청 제목 지정
요청 템플릿
 name string

요청 템플릿 이름 지정
요청 유형
 name string

요청 유형 지정
요청자
 name string

요청자 이름 제공
상태
 name string

요청 상태 지정
기술자 전자 메일 주소
 email_id string

기술자 이메일 주소 지정
사이트
 name string

요청 사이트 지정
그룹
 name string

요청 그룹 지정
Description
 description string

형식 요청 설명
Priority
 name string

요청 우선 순위 지정
긴급도
 name string

요청 긴급도 지정
Impact
 name string

요청 영향 지정
Mode
 name string

요청 모드 지정
카테고리
 name string

요청 범주 지정
하위 범주
 name string

요청 하위 범주 지정
Item
 name string

요청 항목 지정
이름
 name string

요청과 연결할 자산 제공
추가 필드
 udf_fields string

추가 필드 지정(예: {"udf_char1":"value","udf_char2":"value",..})

반환

Name 경로 형식 Description
제목
 request.subject string

주제
project.display_id.display_value
 request.project.display_id.display_value string

project -> display_id -> display_value
project.display_id.value
 request.project.display_id.value string

project -> display_id -> value
project.project_code
 request.project.project_code object

project -> project_code
project.id
 request.project.id string

project -> id
project.title
 request.project.title string

project -> title
resolution.content
 request.resolution.content string

해결 방법 -> 콘텐츠
linked_to_request.request.display_id
 request.linked_to_request.request.display_id integer

linked_to_request -> 요청 -> display_id
linked_to_request.request.subject
 request.linked_to_request.request.subject string

linked_to_request -> 요청 -> 주체
linked_to_request.request.id
 request.linked_to_request.request.id string

linked_to_request -> 요청 -> ID
linked_to_request.comments
 request.linked_to_request.comments string

linked_to_request -> 설명
mode.name
 request.mode.name string

mode -> name
mode.id
 request.mode.id string

mode -> id
생명주기
 request.lifecycle object

생명주기
is_read
 request.is_read boolean

is_read
assets
 request.assets array of object

assets
assets.site
 request.assets.site object

자산 -> 사이트
assets.name
 request.assets.name string

assets -> name
assets.id
 request.assets.id string

assets -> id
cancellation_requested
 request.cancellation_requested boolean

cancellation_requested
is_trashed
 request.is_trashed boolean

is_trashed
has_change_initiated_request
 request.has_change_initiated_request boolean

has_change_initiated_request
아이디
 request.id string

request -> id
assigned_time.display_value
 request.assigned_time.display_value string

assigned_time -> display_value
assigned_time.value
 request.assigned_time.value string

assigned_time -> 값
group.site
 request.group.site object

group -> site
group.deleted
 request.group.deleted boolean

group -> 삭제됨
group.name
 request.group.name string

group -> name
group.id
 request.group.id string

group -> id
requester.email_id
 request.requester.email_id string

requester -> email_id
requester.is_technician
 request.requester.is_technician boolean

requester -> is_technician
requester.sms_mail
 request.requester.sms_mail string

requester -> sms_mail
requester.mobile
 request.requester.mobile string

requester -> mobile
requester.last_name
 request.requester.last_name string

요청자 -> last_name
requester.user_scope
 request.requester.user_scope string

requester -> user_scope
requester.sms_mail_id
 request.requester.sms_mail_id string

요청자 -> sms_mail_id
requester.phone
 request.requester.phone string

요청자 -> 전화
requester.name
 request.requester.name string

requester -> name
requester.id
 request.requester.id string

requester -> id
requester.photo_url
 request.requester.photo_url string

requester -> photo_url
requester.is_vip_user
 request.requester.is_vip_user boolean

requester -> is_vip_user
requester.department
 request.requester.department object

requester -> department
requester.first_name
 request.requester.first_name string

요청자 -> first_name
requester.job_title
 request.requester.job_title string

요청자 -> job_title
email_to
 request.email_to array of

email_to
created_time.display_value
 request.created_time.display_value string

created_time -> display_value
created_time.value
 request.created_time.value string

created_time -> 값
item.name
 request.item.name string

item -> name
item.id
 request.item.id string

item -> id
cancel_flag_comments
 request.cancel_flag_comments object

cancel_flag_comments
level.name
 request.level.name string

level -> name
level.id
 request.level.id string

level -> id
approval_status
 request.approval_status object

approval_status
impact.name
 request.impact.name string

impact -> name
impact.id
 request.impact.id string

impact -> id
service_category.inactive
 request.service_category.inactive boolean

service_category -> 비활성
service_category.name
 request.service_category.name string

service_category -> 이름
service_category.id
 request.service_category.id string

service_category -> id
service_category.sort_index
 request.service_category.sort_index integer

service_category -> sort_index
sla.name
 request.sla.name string

sla -> name
sla.id
 request.sla.id string

sla -> id
resolved_time
 request.resolved_time object

resolved_time
priority.color
 request.priority.color string

priority -> color
priority.name
 request.priority.name string

priority -> name
priority.id
 request.priority.id string

priority -> id
created_by.email_id
 request.created_by.email_id string

created_by -> email_id
created_by.is_technician
 request.created_by.is_technician boolean

created_by -> is_technician
created_by.sms_mail
 request.created_by.sms_mail string

created_by -> sms_mail
created_by.mobile
 request.created_by.mobile string

created_by -> 모바일
created_by.last_name
 request.created_by.last_name string

created_by -> last_name
created_by.user_scope
 request.created_by.user_scope string

created_by -> user_scope
created_by.sms_mail_id
 request.created_by.sms_mail_id string

created_by -> sms_mail_id
created_by.phone
 request.created_by.phone string

created_by -> 전화
created_by.name
 request.created_by.name string

created_by -> 이름
created_by.id
 request.created_by.id string

created_by -> id
created_by.photo_url
 request.created_by.photo_url string

created_by -> photo_url
created_by.is_vip_user
 request.created_by.is_vip_user boolean

created_by -> is_vip_user
created_by.department
 request.created_by.department object

created_by -> 부서
created_by.first_name
 request.created_by.first_name string

created_by -> first_name
created_by.job_title
 request.created_by.job_title string

created_by -> job_title
scheduled_end_time.display_value
 request.scheduled_end_time.display_value string

scheduled_end_time -> display_value
scheduled_end_time.value
 request.scheduled_end_time.value string

scheduled_end_time -> 값
first_response_due_by_time.display_value
 request.first_response_due_by_time.display_value string

first_response_due_by_time -> display_value
first_response_due_by_time.value
 request.first_response_due_by_time.value string

first_response_due_by_time -> 값
is_escalated
 request.is_escalated boolean

is_escalated
last_updated_time.display_value
 request.last_updated_time.display_value string

last_updated_time -> display_value
last_updated_time.value
 request.last_updated_time.value string

last_updated_time -> 값
has_notes
 request.has_notes boolean

has_notes
impact_details
 request.impact_details string

impact_details
subcategory.name
 request.subcategory.name string

subcategory -> name
subcategory.id
 request.subcategory.id string

subcategory -> id
deleted_time
 request.deleted_time object

deleted_time
email_cc
 request.email_cc array of string

email_cc
onhold_scheduler
 request.onhold_scheduler object

onhold_scheduler
status.in_progress
 request.status.in_progress boolean

status -> in_progress
status.internal_name
 request.status.internal_name string

status -> internal_name
status.stop_timer
 request.status.stop_timer boolean

status -> stop_timer
status.color
 request.status.color string

status -> color
status.name
 request.status.name string

status -> name
status.id
 request.status.id string

status -> id
scheduled_start_time.display_value
 request.scheduled_start_time.display_value string

scheduled_start_time -> display_value
scheduled_start_time.value
 request.scheduled_start_time.value string

scheduled_start_time -> 값
template.name
 request.template.name string

template -> name
template.id
 request.template.id string

template -> id
email_ids_to_notify
 request.email_ids_to_notify array of string

email_ids_to_notify
attachments
 request.attachments array of

attachments
request_type.name
 request.request_type.name string

request_type -> 이름
request_type.id
 request.request_type.id string

request_type -> id
completed_by_denial
 request.completed_by_denial boolean

completed_by_denial
display_id
 request.display_id string

display_id
time_elapsed
 request.time_elapsed string

time_elapsed
notification_status
 request.notification_status object

notification_status
description
 request.description string

description
responded_time
 request.responded_time string

responded_time
is_service_request
 request.is_service_request boolean

is_service_request
deleted_assets
 request.deleted_assets array of

deleted_assets
urgency.name
 request.urgency.name string

긴급 -> 이름
urgency.id
 request.urgency.id string

긴급 -> ID
has_request_initiated_change
 request.has_request_initiated_change boolean

has_request_initiated_change
request_template_task_ids
 request.request_template_task_ids array of object

request_template_task_ids
request_template_task_ids.id
 request.request_template_task_ids.id string

request_template_task_ids -> id
부서
 request.department object

부서
is_reopened
 request.is_reopened boolean

is_reopened
has_draft
 request.has_draft boolean

has_draft
has_attachments
 request.has_attachments boolean

has_attachments
has_linked_requests
 request.has_linked_requests boolean

has_linked_requests
is_overdue
 request.is_overdue boolean

is_overdue
technician.email_id
 request.technician.email_id string

기술자 -> email_id
technician.is_technician
 request.technician.is_technician boolean

기술자 -> is_technician
technician.sms_mail
 request.technician.sms_mail string

기술자 -> sms_mail
technician.mobile
 request.technician.mobile string

기술자 -> 모바일
technician.last_name
 request.technician.last_name string

기술자 -> last_name
technician.user_scope
 request.technician.user_scope string

기술자 -> user_scope
technician.sms_mail_id
 request.technician.sms_mail_id string

기술자 -> sms_mail_id
technician.cost_per_hour
 request.technician.cost_per_hour string

기술자 -> cost_per_hour
technician.phone
 request.technician.phone string

기술자 -> 전화
technician.name
 request.technician.name string

기술자 -> 이름
technician.id
 request.technician.id string

기술자 -> ID
technician.photo_url
 request.technician.photo_url string

기술자 -> photo_url
technician.is_vip_user
 request.technician.is_vip_user boolean

기술자 -> is_vip_user
technician.department.id
 request.technician.department.id string

기술자 -> 부서 -> ID
technician.first_name
 request.technician.first_name string

기술자 -> first_name
technician.job_title
 request.technician.job_title string

기술자 -> job_title
has_problem
 request.has_problem boolean

has_problem
due_by_time.display_value
 request.due_by_time.display_value string

due_by_time -> display_value
due_by_time.value
 request.due_by_time.value string

due_by_time -> 값
is_fcr
 request.is_fcr boolean

is_fcr
has_project
 request.has_project boolean

has_project
site.deleted
 request.site.deleted boolean

site -> 삭제됨
site.name
 request.site.name string

site -> name
site.id
 request.site.id string

site -> id
is_first_response_overdue
 request.is_first_response_overdue boolean

is_first_response_overdue
completed_time
 request.completed_time object

completed_time
unreplied_count
 request.unreplied_count integer

unreplied_count
email_bcc
 request.email_bcc array of

email_bcc
category.deleted
 request.category.deleted boolean

범주 -> 삭제됨
category.name
 request.category.name string

category -> name
category.id
 request.category.id string

category -> id
maintenance
 request.maintenance object

maintenance