이 브라우저는 더 이상 지원되지 않습니다.
최신 기능, 보안 업데이트, 기술 지원을 이용하려면 Microsoft Edge로 업그레이드하세요.
You were asked to turn on live conversation summaries in your Dynamics 365 Customer Service instance. Which one of the following items is a valid way of triggering a conversation summary?
When a representative joins a conversation
When the conversation is linked to a case
When the conversation is assigned to a representative
When the representative updates the conversation details
You were asked to configure the Copilot case summary feature in your Dynamics 365 Customer Service instance. Which of the following options is a case attribute that you can't change the mapping value for?
Case title
Subject
Case notes
Conversation Summary
You were asked to configure the Copilot conversation summary feature in your Dynamics 365 Customer Service instance. While setting up a structured summary, you need to provide examples of potential error codes. What is the maximum number of error code examples that you can provide?
Five
Ten
Twenty-five
Fifty
You must answer all questions before checking your work.
이 페이지가 도움이 되었나요?
이 항목에 대한 도움이 필요하세요?
Ask Learn을 사용하여 이 주제를 명확히 설명하거나 안내하고 싶으신가요?