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Surface Pro 7+ - multiple errors

Patrycja 0 Punkty reputacji
2025-11-17T15:11:29.0933333+00:00

Help.

I installed some hardware updates, and now my Surface is stuck in blue screen loop.

The loop starts with a black screen saying "Your device ran into a problem and needs to restart. You can restart." with "Stop code: KERNEL_SECURITY_CHECK_FAILURE (0x139)" at the bottom. (the device doesn't turn off on it's own at this point at all) When I turn it off and turn it on again, it goes into blue screen with 0xc0000001 error, only F8 and F10 keys are working. Then "File: \WINDOWS\system32\winload.efi" with error code 0xc0210000, again only F8 and F10 are working. Then BitLocker requiring a key. I input the key, and then get 9 options - and none are working. Whichever I press, the loop starts again.

Sometimes I get a black screen "Edit Windows boot options for: Windows 11

Path: \WINDOWS\system32\winload.efi

Partition: {(a long sequence)}

Hard disk: {(a long sequence)}

[ /NOEXECUTE=OPTIN /HYPERVISORLAUNCHTYPE=AUTO /FVEBOOT=2125824 /NOVGA

(edition line here)]"

I have unplugged both mouse and keyboard early on, so it's not very likely that they're the source of errors.

I've tried making a USB with recovery image, but the Surface doesn't read it fully - my USB has a tiny light, and it flickers for a few seconds only when I choose options 4-6 (they're safe modes), but then it goes back into the reset loop.

I've tried searching for solutions, but I can't find any that answers all 4 at the same time; and when I'm searching individually all of them say "wait till Windows boots, and then go to Start menu"... and I obviously can't do that since Windows doesn't boot.

Any ideas?? I feel hopeless :((((((

(sorry for any spelling or translation mistakes, my Windows (and I lol) operates in Polish)

(I also posted this on Microsoft Tech Community forum)

Powierzchnia | Tablet Surface Pro | Instalowanie i aktualizowanie
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  1. Huy-K 7,685 Punkty reputacji Zewnętrzny personel Microsoftu Moderator
    2025-11-20T08:06:28.11+00:00

    Note: As the thread is posted on a Polish link but written in English, I will kindly respond in English for consistency.

    Dear @Patrycja,

    I want to extend my heartfelt apologies for the inconvenience you experienced. We truly appreciate your patience and understanding, and we value the trust you place in us.

    Thank you for giving us the opportunity to serve you. If there is anything more we can do to support you, please do not hesitate to reach out.

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