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ServiceDesk Plus Cloud (wersja zapoznawcza)

ManageEngine ServiceDesk Plus Cloud to kompleksowa pomoc techniczna ITIL ze zintegrowanymi funkcjami zarządzania zasobami i projektami.

Ten łącznik jest dostępny w następujących produktach i regionach:

Usługa Class Regions
Copilot Studio Premium Wszystkie regiony usługi Power Automate z wyjątkiem następujących:
     - Rząd USA (GCC)
     - Rząd USA (GCC High)
     - China Cloud obsługiwane przez firmę 21Vianet
     - Departament Obrony USA (DoD)
Logic Apps Standard Wszystkie regiony usługi Logic Apps z wyjątkiem następujących:
     — Regiony platformy Azure Government
     — Regiony platformy Azure (Chiny)
     - Departament Obrony USA (DoD)
Power Apps Premium Wszystkie regiony usługi Power Apps z wyjątkiem następujących:
     - Rząd USA (GCC)
     - Rząd USA (GCC High)
     - China Cloud obsługiwane przez firmę 21Vianet
     - Departament Obrony USA (DoD)
Power Automate Premium Wszystkie regiony usługi Power Automate z wyjątkiem następujących:
     - Rząd USA (GCC)
     - Rząd USA (GCC High)
     - China Cloud obsługiwane przez firmę 21Vianet
     - Departament Obrony USA (DoD)
Kontakt
Name Obsługa usługi ServiceDesk Plus w chmurze
adres URL https://www.manageengine.com/products/service-desk/support.html
Email sdp-ondemand-support@manageengine.com
Metadane łącznika
Publisher ManageEngine (dział Zoho Corporation)
Witryna internetowa https://www.manageengine.com/products/service-desk/cloud/
Zasady ochrony prywatności https://www.manageengine.com/privacy.html
Kategorie Kolaboracja; Produktywność

Tworzenie połączenia

Łącznik obsługuje następujące typy uwierzytelniania:
Wartość domyślna Parametry tworzenia połączenia. Wszystkie regiony Nie można udostępniać

Domyślny

Dotyczy: wszystkie regiony

Parametry tworzenia połączenia.

Nie jest to możliwe do udostępnienia połączenie. Jeśli aplikacja power zostanie udostępniona innemu użytkownikowi, zostanie wyświetlony monit o jawne utworzenie nowego połączenia.

Name Typ Description Wymagane
Wybierz region. ciąg Wybierz domenę. Prawda

Limity ograniczania

Nazwa Wywołania Okres odnowienia
Wywołania interfejsu API na połączenie 100 60 sekund

Akcje

Aktualizuj zmianę

Aktualizowanie istniejącej zmiany
Utwórz zmianę

Tworzenie nowej zmiany w chmurze SDP
Utwórz żądanie

Tworzenie nowego żądania w chmurze SDP
Żądanie aktualizacji

Aktualizowanie istniejącego żądania

Aktualizuj zmianę

Identyfikator operacji:
UpdateChange

Aktualizowanie istniejącej zmiany

Parametry

Nazwa Klucz Wymagane Typ Opis
Wystąpienie usługi Service Desk
 serviceDeskInstance True string

Wybierz wystąpienie usługi ServiceDesk Plus w chmurze, w którym musi zostać umieszczone wywołanie interfejsu API
Identyfikator zmiany
 id True string

Określ identyfikator zmiany
Title
 title string

Określanie tytułu zmiany
Komentarz stanu
 comment string

Określanie komentarza o stanie zmiany
Zmienianie szablonu
 name string

Określ nazwę szablonu zmiany
Zmienianie żądającego
 name string

Określanie nazwy osoby żądającego zmiany
Site
 name string

Określ witrynę zmiany
Grupa
 name string

Określanie grupy dla zmiany
Description
 description string

Opis zmiany typu
Zmień adres e-mail właściciela
 email_id string

Wpisz adres e-mail właściciela zmiany
Zmień typ
 name string

Określ typ zmiany
Priority
 name string

Określanie priorytetu zmiany
Pilność
 name string

Określanie pilności zmiany
Wpływ
 name string

Określanie wpływu zmiany
Zmień ryzyko
 name string

Określanie ryzyka zmiany
Przyczyna zmiany
 name string

Określ przyczynę inicjowania zmiany
Kategoria
 name string

Określ kategorię zmiany
Podkategora
 name string

Określanie podkategorii zmian dla zmiany
Produkt
 name string

Określanie elementu zmiany
nazwa
 name string

Udostępnianie zasobów do skojarzenia ze zmianą
Dodatkowe pola
 udf_fields string

Określ dodatkowe pola (np. {"udf_char1":"value","udf_char2":"value",..})

Zwraca

Nazwa Ścieżka Typ Opis
status_code
 response_status.status_code integer

status_code
stan
 response_status.status string

stan
roll_out_plan.roll_out_plan_updated_on.display_value
 change.roll_out_plan.roll_out_plan_updated_on.display_value string

roll_out_plan —> roll_out_plan_updated_on —> display_value
roll_out_plan.roll_out_plan_updated_on.value
 change.roll_out_plan.roll_out_plan_updated_on.value string

roll_out_plan —> roll_out_plan_updated_on —> wartość
roll_out_plan.roll_out_plan_updated_by.email_id
 change.roll_out_plan.roll_out_plan_updated_by.email_id string

roll_out_plan —> roll_out_plan_updated_by —> email_id
roll_out_plan.roll_out_plan_updated_by.is_technician
 change.roll_out_plan.roll_out_plan_updated_by.is_technician boolean

roll_out_plan —> roll_out_plan_updated_by —> is_technician
roll_out_plan.roll_out_plan_updated_by.sms_mail
 change.roll_out_plan.roll_out_plan_updated_by.sms_mail string

roll_out_plan —> roll_out_plan_updated_by —> sms_mail
roll_out_plan.roll_out_plan_updated_by.mobile
 change.roll_out_plan.roll_out_plan_updated_by.mobile string

roll_out_plan —> roll_out_plan_updated_by —> urządzenia przenośne
roll_out_plan.roll_out_plan_updated_by.last_name
 change.roll_out_plan.roll_out_plan_updated_by.last_name string

roll_out_plan —> roll_out_plan_updated_by —> last_name
roll_out_plan.roll_out_plan_updated_by.user_scope
 change.roll_out_plan.roll_out_plan_updated_by.user_scope string

roll_out_plan —> roll_out_plan_updated_by —> user_scope
roll_out_plan.roll_out_plan_updated_by.sms_mail_id
 change.roll_out_plan.roll_out_plan_updated_by.sms_mail_id string

roll_out_plan —> roll_out_plan_updated_by —> sms_mail_id
roll_out_plan.roll_out_plan_updated_by.phone
 change.roll_out_plan.roll_out_plan_updated_by.phone string

roll_out_plan —> roll_out_plan_updated_by —> telefon
roll_out_plan.roll_out_plan_updated_by.name
 change.roll_out_plan.roll_out_plan_updated_by.name string

roll_out_plan —> roll_out_plan_updated_by —> nazwa
roll_out_plan.roll_out_plan_updated_by.id
 change.roll_out_plan.roll_out_plan_updated_by.id string

roll_out_plan —> roll_out_plan_updated_by —> identyfikator
roll_out_plan.roll_out_plan_updated_by.photo_url
 change.roll_out_plan.roll_out_plan_updated_by.photo_url string

roll_out_plan —> roll_out_plan_updated_by —> photo_url
roll_out_plan.roll_out_plan_updated_by.is_vip_user
 change.roll_out_plan.roll_out_plan_updated_by.is_vip_user boolean

roll_out_plan —> roll_out_plan_updated_by —> is_vip_user
roll_out_plan.roll_out_plan_updated_by.department
 change.roll_out_plan.roll_out_plan_updated_by.department string

roll_out_plan —> roll_out_plan_updated_by —> dział
roll_out_plan.roll_out_plan_updated_by.first_name
 change.roll_out_plan.roll_out_plan_updated_by.first_name string

roll_out_plan —> roll_out_plan_updated_by —> first_name
roll_out_plan.roll_out_plan_updated_by.job_title
 change.roll_out_plan.roll_out_plan_updated_by.job_title string

roll_out_plan —> roll_out_plan_updated_by —> job_title
roll_out_plan.roll_out_plan_description
 change.roll_out_plan.roll_out_plan_description string

roll_out_plan —> roll_out_plan_description
Awaryjnego
 change.emergency boolean

Awaryjnego
change_type.color
 change.change_type.color string

change_type —> kolor
change_type.pre_approved
 change.change_type.pre_approved boolean

change_type —> pre_approved
change_type.name
 change.change_type.name string

change_type —> nazwa
change_type.id
 change.change_type.id string

change_type —> identyfikator
review_details.next_review_on
 change.review_details.next_review_on object

review_details —> next_review_on
review_details.review_details_updated_by
 change.review_details.review_details_updated_by object

review_details —> review_details_updated_by
review_details.review_details_updated_on
 change.review_details.review_details_updated_on object

review_details —> review_details_updated_on
review_details.review_details_description
 change.review_details.review_details_description object

review_details —> review_details_description
assets
 change.assets array of object

assets
assets.site
 change.assets.site object

zasoby —> witryna
assets.name
 change.assets.name string

zasoby —> nazwa
assets.id
 change.assets.id string

zasoby —> identyfikator
configuration_items
 change.configuration_items array of

configuration_items
workflow_instance_details.id
 change.workflow_instance_details.id string

workflow_instance_details —> identyfikator
workflow_instance_details.status.name
 change.workflow_instance_details.status.name string

workflow_instance_details —> stan —> nazwa
workflow_instance_details.status.id
 change.workflow_instance_details.status.id string

workflow_instance_details —> stan —> identyfikator
rel.releases
 change.rel.releases object

rel —> wydania
id
 change.id string

change —> id
change_requester.email_id
 change.change_requester.email_id string

change_requester —> email_id
change_requester.is_technik
 change.change_requester.is_technician boolean

change_requester —> is_technician
change_requester.sms_mail
 change.change_requester.sms_mail string

change_requester —> sms_mail
change_requester.mobile
 change.change_requester.mobile string

change_requester —> urządzenia przenośne
change_requester.last_name
 change.change_requester.last_name string

change_requester —> last_name
change_requester.user_scope
 change.change_requester.user_scope string

change_requester —> user_scope
change_requester.sms_mail_id
 change.change_requester.sms_mail_id string

change_requester —> sms_mail_id
change_requester.phone
 change.change_requester.phone string

change_requester —> telefon
change_requester.name
 change.change_requester.name string

change_requester —> nazwa
change_requester.id
 change.change_requester.id string

change_requester —> identyfikator
change_requester.photo_url
 change.change_requester.photo_url string

change_requester —> photo_url
change_requester.is_vip_user
 change.change_requester.is_vip_user boolean

change_requester —> is_vip_user
change_requester.department
 change.change_requester.department string

change_requester —> dział
change_requester.first_name
 change.change_requester.first_name string

change_requester —> first_name
change_requester.job_title
 change.change_requester.job_title string

change_requester —> job_title
group.site
 change.group.site object

group —> witryna
group.deleted
 change.group.deleted boolean

group —> usunięte
group.name
 change.group.name string

group —> nazwa
group.id
 change.group.id string

group —> id
created_time.display_value
 change.created_time.display_value string

created_time —> display_value
created_time.value
 change.created_time.value string

created_time —> wartość
item.name
 change.item.name string

element —> nazwa
item.id
 change.item.id string

element —> identyfikator
workflow.validated
 change.workflow.validated boolean

przepływ pracy —> zweryfikowany
workflow.name
 change.workflow.name string

workflow —> nazwa
workflow.id
 change.workflow.id string

przepływ pracy —> identyfikator
approval_status
 change.approval_status string

approval_status
impact.name
 change.impact.name string

impact —> nazwa
impact.id
 change.impact.id string

impact —> identyfikator
release_details.release_actual_start
 change.release_details.release_actual_start object

release_details —> release_actual_start
release_details.release_actual_end
 change.release_details.release_actual_end object

release_details —> release_actual_end
release_details.release_details_description
 change.release_details.release_details_description string

release_details —> release_details_description
release_details.release_scheduled_end.display_value
 change.release_details.release_scheduled_end.display_value string

release_details —> release_scheduled_end —> display_value
release_details.release_scheduled_end.value
 change.release_details.release_scheduled_end.value string

release_details —> release_scheduled_end —> wartość
release_details.release_details_updated_on.display_value
 change.release_details.release_details_updated_on.display_value string

release_details —> release_details_updated_on —> display_value
release_details.release_details_updated_on.value
 change.release_details.release_details_updated_on.value string

release_details —> release_details_updated_on —> wartość
release_details.release_scheduled_start.display_value
 change.release_details.release_scheduled_start.display_value string

release_details —> release_scheduled_start —> display_value
release_details.release_scheduled_start.value
 change.release_details.release_scheduled_start.value string

release_details —> release_scheduled_start —> wartość
release_details.release_details_updated_by.email_id
 change.release_details.release_details_updated_by.email_id string

release_details —> release_details_updated_by —> email_id
release_details.release_details_updated_by.is_technician
 change.release_details.release_details_updated_by.is_technician boolean

release_details —> release_details_updated_by —> is_technician
release_details.release_details_updated_by.sms_mail
 change.release_details.release_details_updated_by.sms_mail string

release_details —> release_details_updated_by —> sms_mail
release_details.release_details_updated_by.mobile
 change.release_details.release_details_updated_by.mobile string

release_details —> release_details_updated_by —> urządzenia przenośne
release_details.release_details_updated_by.last_name
 change.release_details.release_details_updated_by.last_name string

release_details —> release_details_updated_by —> last_name
release_details.release_details_updated_by.user_scope
 change.release_details.release_details_updated_by.user_scope string

release_details —> release_details_updated_by —> user_scope
release_details.release_details_updated_by.sms_mail_id
 change.release_details.release_details_updated_by.sms_mail_id string

release_details —> release_details_updated_by —> sms_mail_id
release_details.release_details_updated_by.phone
 change.release_details.release_details_updated_by.phone string

release_details —> release_details_updated_by —> telefon
release_details.release_details_updated_by.name
 change.release_details.release_details_updated_by.name string

release_details —> release_details_updated_by —> nazwa
release_details.release_details_updated_by.id
 change.release_details.release_details_updated_by.id string

release_details —> release_details_updated_by —> identyfikator
release_details.release_details_updated_by.photo_url
 change.release_details.release_details_updated_by.photo_url string

release_details —> release_details_updated_by —> photo_url
release_details.release_details_updated_by.is_vip_user
 change.release_details.release_details_updated_by.is_vip_user boolean

release_details —> release_details_updated_by —> is_vip_user
release_details.release_details_updated_by.department
 change.release_details.release_details_updated_by.department string

release_details —> release_details_updated_by —> dział
release_details.release_details_updated_by.first_name
 change.release_details.release_details_updated_by.first_name string

release_details —> release_details_updated_by —> first_name
release_details.release_details_updated_by.job_title
 change.release_details.release_details_updated_by.job_title string

release_details —> release_details_updated_by —> job_title
priority.color
 change.priority.color string

priorytet —> kolor
priority.name
 change.priority.name string

priorytet —> nazwa
priority.id
 change.priority.id string

priorytet —> identyfikator
scheduled_end_time.display_value
 change.scheduled_end_time.display_value string

scheduled_end_time —> display_value
scheduled_end_time.value
 change.scheduled_end_time.value string

scheduled_end_time —> wartość
uat_details.uat_scheduled_start
 change.uat_details.uat_scheduled_start object

uat_details —> uat_scheduled_start
uat_details.uat_scheduled_end
 change.uat_details.uat_actual_end object

uat_details —> uat_actual_end
uat_details.uat_details_updated_by.email_id
 change.uat_details.uat_details_updated_by.email_id string

uat_details —> uat_details_updated_by —> email_id
uat_details.uat_details_updated_by.is_technician
 change.uat_details.uat_details_updated_by.is_technician boolean

uat_details —> uat_details_updated_by —> is_technician
uat_details.uat_details_updated_by.sms_mail
 change.uat_details.uat_details_updated_by.sms_mail string

uat_details —> uat_details_updated_by —> sms_mail
uat_details.uat_details_updated_by.mobile
 change.uat_details.uat_details_updated_by.mobile string

uat_details —> uat_details_updated_by —> urządzenia przenośne
uat_details.uat_details_updated_by.last_name
 change.uat_details.uat_details_updated_by.last_name string

uat_details —> uat_details_updated_by —> last_name
uat_details.uat_details_updated_by.user_scope
 change.uat_details.uat_details_updated_by.user_scope string

uat_details —> uat_details_updated_by —> user_scope
uat_details.uat_details_updated_by.sms_mail_id
 change.uat_details.uat_details_updated_by.sms_mail_id string

uat_details —> uat_details_updated_by —> sms_mail_id
uat_details.uat_details_updated_by.phone
 change.uat_details.uat_details_updated_by.phone string

uat_details —> uat_details_updated_by —> telefon
uat_details.uat_details_updated_by.name
 change.uat_details.uat_details_updated_by.name string

uat_details —> uat_details_updated_by —> nazwa
uat_details.uat_details_updated_by.id
 change.uat_details.uat_details_updated_by.id string

uat_details —> uat_details_updated_by —> identyfikator
uat_details.uat_details_updated_by.photo_url
 change.uat_details.uat_details_updated_by.photo_url string

uat_details —> uat_details_updated_by —> photo_url
uat_details.uat_details_updated_by.is_vip_user
 change.uat_details.uat_details_updated_by.is_vip_user boolean

uat_details —> uat_details_updated_by —> is_vip_user
uat_details.uat_details_updated_by.department
 change.uat_details.uat_details_updated_by.department string

uat_details —> uat_details_updated_by —> dział
uat_details.uat_details_updated_by.first_name
 change.uat_details.uat_details_updated_by.first_name string

uat_details —> uat_details_updated_by —> first_name
uat_details.uat_details_updated_by.job_title
 change.uat_details.uat_details_updated_by.job_title string

uat_details —> uat_details_updated_by —> job_title
uat_details.uat_details_description
 change.uat_details.uat_details_description string

uat_details —> uat_details_description
uat_details.uat_details_updated_on.display_value
 change.uat_details.uat_details_updated_on.display_value string

uat_details —> uat_details_updated_on —> display_value
uat_details.uat_details_updated_on.value
 change.uat_details.uat_details_updated_on.value string

uat_details —> uat_details_updated_on —> wartość
uat_details.uat_scheduled_end
 change.uat_details.uat_scheduled_end object

uat_details —> uat_scheduled_end
uat_details.uat_actual_start
 change.uat_details.uat_actual_start object

uat_details —> uat_actual_start
reason_for_change.name
 change.reason_for_change.name string

reason_for_change —> nazwa
reason_for_change.id
 change.reason_for_change.id string

reason_for_change —> identyfikator
impact_details.impact_details_updated_on.display_value
 change.impact_details.impact_details_updated_on.display_value string

impact_details —> impact_details_updated_on —> display_value
impact_details.impact_details_updated_on.value
 change.impact_details.impact_details_updated_on.value string

impact_details —> impact_details_updated_on —> wartość
impact_details.impact_details_updated_by.email_id
 change.impact_details.impact_details_updated_by.email_id string

impact_details —> impact_details_updated_by —> email_id
impact_details.impact_details_updated_by.is_technician
 change.impact_details.impact_details_updated_by.is_technician boolean

impact_details —> impact_details_updated_by —> is_technician
impact_details.impact_details_updated_by.sms_mail
 change.impact_details.impact_details_updated_by.sms_mail string

impact_details —> impact_details_updated_by —> sms_mail
impact_details.impact_details_updated_by.mobile
 change.impact_details.impact_details_updated_by.mobile string

impact_details —> impact_details_updated_by —> urządzenia przenośne
impact_details.impact_details_updated_by.last_name
 change.impact_details.impact_details_updated_by.last_name string

impact_details —> impact_details_updated_by —> last_name
impact_details.impact_details_updated_by.user_scope
 change.impact_details.impact_details_updated_by.user_scope string

impact_details —> impact_details_updated_by —> user_scope
impact_details.impact_details_updated_by.sms_mail_id
 change.impact_details.impact_details_updated_by.sms_mail_id string

impact_details —> impact_details_updated_by —> sms_mail_id
impact_details.impact_details_updated_by.phone
 change.impact_details.impact_details_updated_by.phone string

impact_details —> impact_details_updated_by —> telefon
impact_details.impact_details_updated_by.name
 change.impact_details.impact_details_updated_by.name string

impact_details —> impact_details_updated_by —> nazwa
impact_details.impact_details_updated_by.id
 change.impact_details.impact_details_updated_by.id string

impact_details —> impact_details_updated_by —> identyfikator
impact_details.impact_details_updated_by.photo_url
 change.impact_details.impact_details_updated_by.photo_url string

impact_details —> impact_details_updated_by —> photo_url
impact_details.impact_details_updated_by.is_vip_user
 change.impact_details.impact_details_updated_by.is_vip_user boolean

impact_details —> impact_details_updated_by —> is_vip_user
impact_details.impact_details_updated_by.department
 change.impact_details.impact_details_updated_by.department string

impact_details —> impact_details_updated_by —> dział
impact_details.impact_details_updated_by.first_name
 change.impact_details.impact_details_updated_by.first_name string

impact_details —> impact_details_updated_by —> first_name
impact_details.impact_details_updated_by.job_title
 change.impact_details.impact_details_updated_by.job_title string

impact_details —> impact_details_updated_by —> job_title
impact_details.impact_details_description
 change.impact_details.impact_details_description string

impact_details —> impact_details_description
subcategory.name
 change.subcategory.name string

podkategoria —> nazwa
subcategory.id
 change.subcategory.id string

podkategoria —> identyfikator
deleted_time
 change.deleted_time object

deleted_time
is_freeze_conflicted
 change.is_freeze_conflicted boolean

is_freeze_conflicted
status.internal_name
 change.status.internal_name string

status —> internal_name
status.stage.id
 change.status.stage.id string

status — etap —>> identyfikator
status.name
 change.status.name string

status —> nazwa
status.id
 change.status.id string

status —> identyfikator
scheduled_start_time.display_value
 change.scheduled_start_time.display_value string

scheduled_start_time —> display_value
scheduled_start_time.value
 change.scheduled_start_time.value string

scheduled_start_time —> wartość
template.inactive
 change.template.inactive boolean

szablon —> nieaktywny
template.name
 change.template.name string

szablon —> nazwa
template.id
 change.template.id string

szablon —> identyfikator
has_release_association
 change.has_release_association boolean

has_release_association
attachments
 change.attachments array of

attachments
display_id.display_value
 change.display_id.display_value string

display_id —> display_value
display_id.value
 change.display_id.value string

display_id —> wartość
roles
 change.roles array of object

roles
roles.role.internal_name
 change.roles.role.internal_name string

role —> rola —> internal_name
roles.role.user_type
 change.roles.role.user_type string

role —> rola —> user_type
roles.role.name
 change.roles.role.name string

role —> rola —> nazwa
roles.role.id
 change.roles.role.id string

role —> rola —> identyfikator
roles.id
 change.roles.id string

role —> identyfikator
roles.user.email_id
 change.roles.user.email_id string

role — użytkownik —>> email_id
roles.user.is_technician
 change.roles.user.is_technician boolean

role —> użytkownik —> is_technician
roles.user.sms_mail
 change.roles.user.sms_mail string

role —> użytkownik —> sms_mail
roles.user.mobile
 change.roles.user.mobile string

role — użytkownik —>> urządzenia przenośne
roles.user.last_name
 change.roles.user.last_name string

role —> użytkownik —> last_name
roles.user.user_scope
 change.roles.user.user_scope string

role —> użytkownik —> user_scope
roles.user.sms_mail_id
 change.roles.user.sms_mail_id string

role —> użytkownik —> sms_mail_id
roles.user.phone
 change.roles.user.phone string

role — użytkownik —>> telefon
roles.user.name
 change.roles.user.name string

role —> użytkownik —> nazwa
roles.user.id
 change.roles.user.id string

role —> użytkownik —> identyfikator
roles.user.photo_url
 change.roles.user.photo_url string

role —> użytkownik —> photo_url
roles.user.is_vip_user
 change.roles.user.is_vip_user boolean

role — użytkownik —>> is_vip_user
roles.user.department.site.deleted
 change.roles.user.department.site.deleted boolean

role — użytkownik —>> dział —> witryna —> usunięte
roles.user.department.site.name
 change.roles.user.department.site.name string

role — użytkownik —>> dział —> witryna —> nazwa
roles.user.department.site.id
 change.roles.user.department.site.id string

role — użytkownik —>> dział —> witryna —> identyfikator
roles.user.department.name
 change.roles.user.department.name string

role — użytkownik —>> dział —> nazwa
roles.user.department.id
 change.roles.user.department.id string

role — użytkownik —>> dział —> identyfikator
roles.user.first_name
 change.roles.user.first_name string

role —> użytkownik —> first_name
roles.user.job_title
 change.roles.user.job_title string

role —> użytkownik ->job_title
opis
 change.description string

opis
title
 change.title string

title
change_owner.email_id
 change.change_owner.email_id string

change_owner —> email_id
change_owner.is_technik
 change.change_owner.is_technician boolean

change_owner —> is_technician
change_owner.sms_mail
 change.change_owner.sms_mail string

change_owner —> sms_mail
change_owner.mobile
 change.change_owner.mobile string

change_owner —> urządzenia przenośne
change_owner.last_name
 change.change_owner.last_name string

change_owner —> last_name
change_owner.user_scope
 change.change_owner.user_scope string

change_owner —> user_scope
change_owner.sms_mail_id
 change.change_owner.sms_mail_id string

change_owner —> sms_mail_id
change_owner.cost_per_hour
 change.change_owner.cost_per_hour string

change_owner —> cost_per_hour
change_owner.phone
 change.change_owner.phone string

change_owner —> telefon
change_owner.name
 change.change_owner.name string

change_owner —> nazwa
change_owner.id
 change.change_owner.id string

change_owner —> identyfikator
change_owner.photo_url
 change.change_owner.photo_url string

change_owner —> photo_url
change_owner.is_vip_user
 change.change_owner.is_vip_user boolean

change_owner —> is_vip_user
change_owner.department
 change.change_owner.department string

change_owner —> dział
change_owner.first_name
 change.change_owner.first_name string

change_owner —> first_name
change_owner.job_title
 change.change_owner.job_title string

change_owner —> job_title
urgency.name
 change.urgency.name string

pilność —> nazwa
urgency.id
 change.urgency.id string

pilność —> identyfikator
close_details.close_details_updated_on.display_value
 change.close_details.close_details_updated_on.display_value string

close_details —> close_details_updated_on —> display_value
close_details.close_details_updated_on.value
 change.close_details.close_details_updated_on.value string

close_details —> close_details_updated_on —> wartość
close_details.close_details_description
 change.close_details.close_details_description string

close_details —> close_details_description
close_details.closure_code.name
 change.close_details.closure_code.name string

close_details —> closure_code —> nazwa
close_details.closure_code.id
 change.close_details.closure_code.id string

close_details —> closure_code —> identyfikator
close_details.close_details_updated_by.email_id
 change.close_details.close_details_updated_by.email_id string

close_details —> close_details_updated_by —> email_id
close_details.close_details_updated_by.is_technician
 change.close_details.close_details_updated_by.is_technician boolean

close_details —> close_details_updated_by —> is_technician
close_details.close_details_updated_by.sms_mail
 change.close_details.close_details_updated_by.sms_mail string

close_details —> close_details_updated_by —> sms_mail
close_details.close_details_updated_by.mobile
 change.close_details.close_details_updated_by.mobile string

close_details —> close_details_updated_by —> urządzenia przenośne
close_details.close_details_updated_by.last_name
 change.close_details.close_details_updated_by.last_name string

close_details —> close_details_updated_by —> last_name
close_details.close_details_updated_by.user_scope
 change.close_details.close_details_updated_by.user_scope string

close_details —> close_details_updated_by —> user_scope
close_details.close_details_updated_by.sms_mail_id
 change.close_details.close_details_updated_by.sms_mail_id string

close_details —> close_details_updated_by —> sms_mail_id
close_details.close_details_updated_by.phone
 change.close_details.close_details_updated_by.phone string

close_details —> close_details_updated_by —> telefon
close_details.close_details_updated_by.name
 change.close_details.close_details_updated_by.name string

close_details —> close_details_updated_by —> nazwa
close_details.close_details_updated_by.id
 change.close_details.close_details_updated_by.id string

close_details —> close_details_updated_by —> identyfikator
close_details.close_details_updated_by.photo_url
 change.close_details.close_details_updated_by.photo_url string

close_details —> close_details_updated_by —> photo_url
close_details.close_details_updated_by.is_vip_user
 change.close_details.close_details_updated_by.is_vip_user boolean

close_details —> close_details_updated_by —> is_vip_user
close_details.close_details_updated_by.department
 change.close_details.close_details_updated_by.department string

close_details —> close_details_updated_by —> dział
close_details.close_details_updated_by.first_name
 change.close_details.close_details_updated_by.first_name string

close_details —> close_details_updated_by —> first_name
close_details.close_details_updated_by.job_title
 change.close_details.close_details_updated_by.job_title string

close_details —> close_details_updated_by —> job_title
change_manager
 change.change_manager string

change_manager
is_freezed
 change.is_freezed boolean

is_freezed
retrospektywa
 change.retrospective boolean

retrospektywa
checklist.checklist_description
 change.checklist.checklist_description string

lista kontrolna —> checklist_description
checklist.checklist_updated_on.display_value
 change.checklist.checklist_updated_on.display_value string

lista kontrolna —> checklist_updated_on —> display_value
checklist.checklist_updated_on.value
 change.checklist.checklist_updated_on.value string

lista kontrolna —> checklist_updated_on —> wartość
checklist.checklist_updated_by.email_id
 change.checklist.checklist_updated_by.email_id string

lista kontrolna —> checklist_updated_by —> email_id
checklist.checklist_updated_by.is_technik
 change.checklist.checklist_updated_by.is_technician boolean

lista kontrolna —> checklist_updated_by —> is_technician
checklist.checklist_updated_by.sms_mail
 change.checklist.checklist_updated_by.sms_mail string

lista kontrolna —> checklist_updated_by —> sms_mail
checklist.checklist_updated_by.mobile
 change.checklist.checklist_updated_by.mobile string

lista kontrolna —> checklist_updated_by —> urządzenia przenośne
checklist.checklist_updated_by.last_name
 change.checklist.checklist_updated_by.last_name string

lista kontrolna —> checklist_updated_by —> last_name
checklist.checklist_updated_by.user_scope
 change.checklist.checklist_updated_by.user_scope string

lista kontrolna —> checklist_updated_by —> user_scope
checklist.checklist_updated_by.sms_mail_id
 change.checklist.checklist_updated_by.sms_mail_id string

lista kontrolna —> checklist_updated_by —> sms_mail_id
checklist.checklist_updated_by.phone
 change.checklist.checklist_updated_by.phone string

lista kontrolna —> checklist_updated_by —> telefon
checklist.checklist_updated_by.name
 change.checklist.checklist_updated_by.name string

lista kontrolna —> checklist_updated_by —> nazwa
checklist.checklist_updated_by.id
 change.checklist.checklist_updated_by.id string

lista kontrolna —> checklist_updated_by —> identyfikator
checklist.checklist_updated_by.photo_url
 change.checklist.checklist_updated_by.photo_url string

lista kontrolna —> checklist_updated_by —> photo_url
checklist.checklist_updated_by.is_vip_user
 change.checklist.checklist_updated_by.is_vip_user boolean

lista kontrolna —> checklist_updated_by —> is_vip_user
checklist.checklist_updated_by.department
 change.checklist.checklist_updated_by.department string

lista kontrolna —> checklist_updated_by —> dział
checklist.checklist_updated_by.first_name
 change.checklist.checklist_updated_by.first_name string

lista kontrolna —> checklist_updated_by —> first_name
checklist.checklist_updated_by.job_title
 change.checklist.checklist_updated_by.job_title string

lista kontrolna —> checklist_updated_by —> job_title
services
 change.services array of object

services
services.inactive
 change.services.inactive boolean

usługi —> nieaktywne
services.name
 change.services.name string

usługi —> nazwa
services.id
 change.services.id string

usługi —> identyfikator
services.sort_index
 change.services.sort_index integer

usługi —> sort_index
back_out_plan.back_out_plan_updated_by.email_id
 change.back_out_plan.back_out_plan_updated_by.email_id string

back_out_plan —> back_out_plan_updated_by —> email_id
back_out_plan.back_out_plan_updated_by.is_technician
 change.back_out_plan.back_out_plan_updated_by.is_technician boolean

back_out_plan —> back_out_plan_updated_by —> is_technician
back_out_plan.back_out_plan_updated_by.sms_mail
 change.back_out_plan.back_out_plan_updated_by.sms_mail string

back_out_plan —> back_out_plan_updated_by —> sms_mail
back_out_plan.back_out_plan_updated_by.mobile
 change.back_out_plan.back_out_plan_updated_by.mobile string

back_out_plan —> back_out_plan_updated_by —> urządzenia przenośne
back_out_plan.back_out_plan_updated_by.last_name
 change.back_out_plan.back_out_plan_updated_by.last_name string

back_out_plan —> back_out_plan_updated_by —> last_name
back_out_plan.back_out_plan_updated_by.user_scope
 change.back_out_plan.back_out_plan_updated_by.user_scope string

back_out_plan —> back_out_plan_updated_by —> user_scope
back_out_plan.back_out_plan_updated_by.sms_mail_id
 change.back_out_plan.back_out_plan_updated_by.sms_mail_id string

back_out_plan —> back_out_plan_updated_by —> sms_mail_id
back_out_plan.back_out_plan_updated_by.phone
 change.back_out_plan.back_out_plan_updated_by.phone string

back_out_plan —> back_out_plan_updated_by —> telefon
back_out_plan.back_out_plan_updated_by.name
 change.back_out_plan.back_out_plan_updated_by.name string

back_out_plan —> back_out_plan_updated_by —> nazwa
back_out_plan.back_out_plan_updated_by.id
 change.back_out_plan.back_out_plan_updated_by.id string

back_out_plan —> back_out_plan_updated_by —> identyfikator
back_out_plan.back_out_plan_updated_by.photo_url
 change.back_out_plan.back_out_plan_updated_by.photo_url string

back_out_plan —> back_out_plan_updated_by —> photo_url
back_out_plan.back_out_plan_updated_by.is_vip_user
 change.back_out_plan.back_out_plan_updated_by.is_vip_user boolean

back_out_plan —> back_out_plan_updated_by —> is_vip_user
back_out_plan.back_out_plan_updated_by.department
 change.back_out_plan.back_out_plan_updated_by.department string

back_out_plan —> back_out_plan_updated_by —> dział
back_out_plan.back_out_plan_updated_by.first_name
 change.back_out_plan.back_out_plan_updated_by.first_name string

back_out_plan —> back_out_plan_updated_by —> first_name
back_out_plan.back_out_plan_updated_by.job_title
 change.back_out_plan.back_out_plan_updated_by.job_title string

back_out_plan —> back_out_plan_updated_by —> job_title
back_out_plan.back_out_plan_updated_on.display_value
 change.back_out_plan.back_out_plan_updated_on.display_value string

back_out_plan —> back_out_plan_updated_on —> display_value
back_out_plan.back_out_plan_updated_on.value
 change.back_out_plan.back_out_plan_updated_on.value string

back_out_plan —> back_out_plan_updated_on —> wartość
back_out_plan.back_out_plan_description
 change.back_out_plan.back_out_plan_description string

back_out_plan —> back_out_plan_description
site.site
 change.site.deleted boolean

witryna —> usunięta
site.name
 change.site.name string

witryna —> nazwa
site.id
 change.site.id string

witryna —> identyfikator
stage.internal_name
 change.stage.internal_name string

etap —> internal_name
stage.stage_index
 change.stage.stage_index integer

etap —> stage_index
stage.name
 change.stage.name string

stage —> nazwa
stage.id
 change.stage.id string

etap —> identyfikator
completed_time.display_value
 change.completed_time.display_value string

completed_time —> display_value
completed_time.value
 change.completed_time.value string

completed_time —> wartość
risk.name
 change.risk.name string

ryzyko —> nazwa
risk.id
 change.risk.id string

ryzyko —> identyfikator
category.deleted
 change.category.deleted boolean

category —> usunięto
category.name
 change.category.name string

kategoria —> nazwa
category.id
 change.category.id string

category —> id
notes_present
 change.notes_present boolean

notes_present

Utwórz zmianę

Identyfikator operacji:
CreateChange

Tworzenie nowej zmiany w chmurze SDP

Parametry

Nazwa Klucz Wymagane Typ Opis
Wystąpienie usługi Service Desk
 serviceDeskInstance True string

Wybierz wystąpienie usługi ServiceDesk Plus w chmurze, w którym musi zostać umieszczone wywołanie interfejsu API
Title
 title True string

Określanie tytułu zmiany
Komentarz stanu
 comment string

Określanie komentarza o stanie zmiany
Zmienianie szablonu
 name string

Określ nazwę szablonu zmiany
Zmienianie żądającego
 name string

Określanie nazwy osoby żądającego zmiany
Site
 name string

Określ witrynę zmiany
Grupa
 name string

Określanie grupy dla zmiany
Description
 description string

Opis zmiany typu
Zmień adres e-mail właściciela
 email_id string

Wpisz adres e-mail właściciela zmiany
Zmień typ
 name string

Określ typ zmiany
Priority
 name string

Określanie priorytetu zmiany
Pilność
 name string

Określanie pilności zmiany
Wpływ
 name string

Określanie wpływu zmiany
Zmień ryzyko
 name string

Określanie ryzyka zmiany
Przyczyna zmiany
 name string

Określ przyczynę inicjowania zmiany
Kategoria
 name string

Określ kategorię zmiany
Podkategora
 name string

Określanie podkategorii zmian dla zmiany
Produkt
 name string

Określanie elementu zmiany
nazwa
 name string

Udostępnianie zasobów do skojarzenia ze zmianą
Dodatkowe pola
 udf_fields string

Określ dodatkowe pola (np. {"udf_char1":"value","udf_char2":"value",..})

Zwraca

Nazwa Ścieżka Typ Opis
status_code
 response_status.status_code integer

status_code
stan
 response_status.status string

stan
roll_out_plan.roll_out_plan_updated_on.display_value
 change.roll_out_plan.roll_out_plan_updated_on.display_value string

roll_out_plan —> roll_out_plan_updated_on —> display_value
roll_out_plan.roll_out_plan_updated_on.value
 change.roll_out_plan.roll_out_plan_updated_on.value string

roll_out_plan —> roll_out_plan_updated_on —> wartość
roll_out_plan.roll_out_plan_updated_by.email_id
 change.roll_out_plan.roll_out_plan_updated_by.email_id string

roll_out_plan —> roll_out_plan_updated_by —> email_id
roll_out_plan.roll_out_plan_updated_by.is_technician
 change.roll_out_plan.roll_out_plan_updated_by.is_technician boolean

roll_out_plan —> roll_out_plan_updated_by —> is_technician
roll_out_plan.roll_out_plan_updated_by.sms_mail
 change.roll_out_plan.roll_out_plan_updated_by.sms_mail string

roll_out_plan —> roll_out_plan_updated_by —> sms_mail
roll_out_plan.roll_out_plan_updated_by.mobile
 change.roll_out_plan.roll_out_plan_updated_by.mobile string

roll_out_plan —> roll_out_plan_updated_by —> urządzenia przenośne
roll_out_plan.roll_out_plan_updated_by.last_name
 change.roll_out_plan.roll_out_plan_updated_by.last_name string

roll_out_plan —> roll_out_plan_updated_by —> last_name
roll_out_plan.roll_out_plan_updated_by.user_scope
 change.roll_out_plan.roll_out_plan_updated_by.user_scope string

roll_out_plan —> roll_out_plan_updated_by —> user_scope
roll_out_plan.roll_out_plan_updated_by.sms_mail_id
 change.roll_out_plan.roll_out_plan_updated_by.sms_mail_id string

roll_out_plan —> roll_out_plan_updated_by —> sms_mail_id
roll_out_plan.roll_out_plan_updated_by.phone
 change.roll_out_plan.roll_out_plan_updated_by.phone string

roll_out_plan —> roll_out_plan_updated_by —> telefon
roll_out_plan.roll_out_plan_updated_by.name
 change.roll_out_plan.roll_out_plan_updated_by.name string

roll_out_plan —> roll_out_plan_updated_by —> nazwa
roll_out_plan.roll_out_plan_updated_by.id
 change.roll_out_plan.roll_out_plan_updated_by.id string

roll_out_plan —> roll_out_plan_updated_by —> identyfikator
roll_out_plan.roll_out_plan_updated_by.photo_url
 change.roll_out_plan.roll_out_plan_updated_by.photo_url string

roll_out_plan —> roll_out_plan_updated_by —> photo_url
roll_out_plan.roll_out_plan_updated_by.is_vip_user
 change.roll_out_plan.roll_out_plan_updated_by.is_vip_user boolean

roll_out_plan —> roll_out_plan_updated_by —> is_vip_user
roll_out_plan.roll_out_plan_updated_by.department
 change.roll_out_plan.roll_out_plan_updated_by.department string

roll_out_plan —> roll_out_plan_updated_by —> dział
roll_out_plan.roll_out_plan_updated_by.first_name
 change.roll_out_plan.roll_out_plan_updated_by.first_name string

roll_out_plan —> roll_out_plan_updated_by —> first_name
roll_out_plan.roll_out_plan_updated_by.job_title
 change.roll_out_plan.roll_out_plan_updated_by.job_title string

roll_out_plan —> roll_out_plan_updated_by —> job_title
roll_out_plan.roll_out_plan_description
 change.roll_out_plan.roll_out_plan_description string

roll_out_plan —> roll_out_plan_description
Awaryjnego
 change.emergency boolean

Awaryjnego
change_type.color
 change.change_type.color string

change_type —> kolor
change_type.pre_approved
 change.change_type.pre_approved boolean

change_type —> pre_approved
change_type.name
 change.change_type.name string

change_type —> nazwa
change_type.id
 change.change_type.id string

change_type —> identyfikator
review_details.next_review_on
 change.review_details.next_review_on object

review_details —> next_review_on
review_details.review_details_updated_by
 change.review_details.review_details_updated_by object

review_details —> review_details_updated_by
review_details.review_details_updated_on
 change.review_details.review_details_updated_on object

review_details —> review_details_updated_on
review_details.review_details_description
 change.review_details.review_details_description object

review_details —> review_details_description
assets
 change.assets array of object

assets
assets.site
 change.assets.site object

zasoby —> witryna
assets.name
 change.assets.name string

zasoby —> nazwa
assets.id
 change.assets.id string

zasoby —> identyfikator
configuration_items
 change.configuration_items array of

configuration_items
workflow_instance_details.id
 change.workflow_instance_details.id string

workflow_instance_details —> identyfikator
workflow_instance_details.status.name
 change.workflow_instance_details.status.name string

workflow_instance_details —> stan —> nazwa
workflow_instance_details.status.id
 change.workflow_instance_details.status.id string

workflow_instance_details —> stan —> identyfikator
rel.releases
 change.rel.releases object

rel —> wydania
id
 change.id string

change —> id
change_requester.email_id
 change.change_requester.email_id string

change_requester —> email_id
change_requester.is_technik
 change.change_requester.is_technician boolean

change_requester —> is_technician
change_requester.sms_mail
 change.change_requester.sms_mail string

change_requester —> sms_mail
change_requester.mobile
 change.change_requester.mobile string

change_requester —> urządzenia przenośne
change_requester.last_name
 change.change_requester.last_name string

change_requester —> last_name
change_requester.user_scope
 change.change_requester.user_scope string

change_requester —> user_scope
change_requester.sms_mail_id
 change.change_requester.sms_mail_id string

change_requester —> sms_mail_id
change_requester.phone
 change.change_requester.phone string

change_requester —> telefon
change_requester.name
 change.change_requester.name string

change_requester —> nazwa
change_requester.id
 change.change_requester.id string

change_requester —> identyfikator
change_requester.photo_url
 change.change_requester.photo_url string

change_requester —> photo_url
change_requester.is_vip_user
 change.change_requester.is_vip_user boolean

change_requester —> is_vip_user
change_requester.department
 change.change_requester.department string

change_requester —> dział
change_requester.first_name
 change.change_requester.first_name string

change_requester —> first_name
change_requester.job_title
 change.change_requester.job_title string

change_requester —> job_title
group.site
 change.group.site object

group —> witryna
group.deleted
 change.group.deleted boolean

group —> usunięte
group.name
 change.group.name string

group —> nazwa
group.id
 change.group.id string

group —> id
created_time.display_value
 change.created_time.display_value string

created_time —> display_value
created_time.value
 change.created_time.value string

created_time —> wartość
item.name
 change.item.name string

element —> nazwa
item.id
 change.item.id string

element —> identyfikator
workflow.validated
 change.workflow.validated boolean

przepływ pracy —> zweryfikowany
workflow.name
 change.workflow.name string

workflow —> nazwa
workflow.id
 change.workflow.id string

przepływ pracy —> identyfikator
approval_status
 change.approval_status string

approval_status
impact.name
 change.impact.name string

impact —> nazwa
impact.id
 change.impact.id string

impact —> identyfikator
release_details.release_actual_start
 change.release_details.release_actual_start object

release_details —> release_actual_start
release_details.release_actual_end
 change.release_details.release_actual_end object

release_details —> release_actual_end
release_details.release_details_description
 change.release_details.release_details_description string

release_details —> release_details_description
release_details.release_scheduled_end.display_value
 change.release_details.release_scheduled_end.display_value string

release_details —> release_scheduled_end —> display_value
release_details.release_scheduled_end.value
 change.release_details.release_scheduled_end.value string

release_details —> release_scheduled_end —> wartość
release_details.release_details_updated_on.display_value
 change.release_details.release_details_updated_on.display_value string

release_details —> release_details_updated_on —> display_value
release_details.release_details_updated_on.value
 change.release_details.release_details_updated_on.value string

release_details —> release_details_updated_on —> wartość
release_details.release_scheduled_start.display_value
 change.release_details.release_scheduled_start.display_value string

release_details —> release_scheduled_start —> display_value
release_details.release_scheduled_start.value
 change.release_details.release_scheduled_start.value string

release_details —> release_scheduled_start —> wartość
release_details.release_details_updated_by.email_id
 change.release_details.release_details_updated_by.email_id string

release_details —> release_details_updated_by —> email_id
release_details.release_details_updated_by.is_technician
 change.release_details.release_details_updated_by.is_technician boolean

release_details —> release_details_updated_by —> is_technician
release_details.release_details_updated_by.sms_mail
 change.release_details.release_details_updated_by.sms_mail string

release_details —> release_details_updated_by —> sms_mail
release_details.release_details_updated_by.mobile
 change.release_details.release_details_updated_by.mobile string

release_details —> release_details_updated_by —> urządzenia przenośne
release_details.release_details_updated_by.last_name
 change.release_details.release_details_updated_by.last_name string

release_details —> release_details_updated_by —> last_name
release_details.release_details_updated_by.user_scope
 change.release_details.release_details_updated_by.user_scope string

release_details —> release_details_updated_by —> user_scope
release_details.release_details_updated_by.sms_mail_id
 change.release_details.release_details_updated_by.sms_mail_id string

release_details —> release_details_updated_by —> sms_mail_id
release_details.release_details_updated_by.phone
 change.release_details.release_details_updated_by.phone string

release_details —> release_details_updated_by —> telefon
release_details.release_details_updated_by.name
 change.release_details.release_details_updated_by.name string

release_details —> release_details_updated_by —> nazwa
release_details.release_details_updated_by.id
 change.release_details.release_details_updated_by.id string

release_details —> release_details_updated_by —> identyfikator
release_details.release_details_updated_by.photo_url
 change.release_details.release_details_updated_by.photo_url string

release_details —> release_details_updated_by —> photo_url
release_details.release_details_updated_by.is_vip_user
 change.release_details.release_details_updated_by.is_vip_user boolean

release_details —> release_details_updated_by —> is_vip_user
release_details.release_details_updated_by.department
 change.release_details.release_details_updated_by.department string

release_details —> release_details_updated_by —> dział
release_details.release_details_updated_by.first_name
 change.release_details.release_details_updated_by.first_name string

release_details —> release_details_updated_by —> first_name
release_details.release_details_updated_by.job_title
 change.release_details.release_details_updated_by.job_title string

release_details —> release_details_updated_by —> job_title
priority.color
 change.priority.color string

priorytet —> kolor
priority.name
 change.priority.name string

priorytet —> nazwa
priority.id
 change.priority.id string

priorytet —> identyfikator
scheduled_end_time.display_value
 change.scheduled_end_time.display_value string

scheduled_end_time —> display_value
scheduled_end_time.value
 change.scheduled_end_time.value string

scheduled_end_time —> wartość
uat_details.uat_scheduled_start
 change.uat_details.uat_scheduled_start object

uat_details —> uat_scheduled_start
uat_details.uat_scheduled_end
 change.uat_details.uat_actual_end object

uat_details —> uat_actual_end
uat_details.uat_details_updated_by.email_id
 change.uat_details.uat_details_updated_by.email_id string

uat_details —> uat_details_updated_by —> email_id
uat_details.uat_details_updated_by.is_technician
 change.uat_details.uat_details_updated_by.is_technician boolean

uat_details —> uat_details_updated_by —> is_technician
uat_details.uat_details_updated_by.sms_mail
 change.uat_details.uat_details_updated_by.sms_mail string

uat_details —> uat_details_updated_by —> sms_mail
uat_details.uat_details_updated_by.mobile
 change.uat_details.uat_details_updated_by.mobile string

uat_details —> uat_details_updated_by —> urządzenia przenośne
uat_details.uat_details_updated_by.last_name
 change.uat_details.uat_details_updated_by.last_name string

uat_details —> uat_details_updated_by —> last_name
uat_details.uat_details_updated_by.user_scope
 change.uat_details.uat_details_updated_by.user_scope string

uat_details —> uat_details_updated_by —> user_scope
uat_details.uat_details_updated_by.sms_mail_id
 change.uat_details.uat_details_updated_by.sms_mail_id string

uat_details —> uat_details_updated_by —> sms_mail_id
uat_details.uat_details_updated_by.phone
 change.uat_details.uat_details_updated_by.phone string

uat_details —> uat_details_updated_by —> telefon
uat_details.uat_details_updated_by.name
 change.uat_details.uat_details_updated_by.name string

uat_details —> uat_details_updated_by —> nazwa
uat_details.uat_details_updated_by.id
 change.uat_details.uat_details_updated_by.id string

uat_details —> uat_details_updated_by —> identyfikator
uat_details.uat_details_updated_by.photo_url
 change.uat_details.uat_details_updated_by.photo_url string

uat_details —> uat_details_updated_by —> photo_url
uat_details.uat_details_updated_by.is_vip_user
 change.uat_details.uat_details_updated_by.is_vip_user boolean

uat_details —> uat_details_updated_by —> is_vip_user
uat_details.uat_details_updated_by.department
 change.uat_details.uat_details_updated_by.department string

uat_details —> uat_details_updated_by —> dział
uat_details.uat_details_updated_by.first_name
 change.uat_details.uat_details_updated_by.first_name string

uat_details —> uat_details_updated_by —> first_name
uat_details.uat_details_updated_by.job_title
 change.uat_details.uat_details_updated_by.job_title string

uat_details —> uat_details_updated_by —> job_title
uat_details.uat_details_description
 change.uat_details.uat_details_description string

uat_details —> uat_details_description
uat_details.uat_details_updated_on.display_value
 change.uat_details.uat_details_updated_on.display_value string

uat_details —> uat_details_updated_on —> display_value
uat_details.uat_details_updated_on.value
 change.uat_details.uat_details_updated_on.value string

uat_details —> uat_details_updated_on —> wartość
uat_details.uat_scheduled_end
 change.uat_details.uat_scheduled_end object

uat_details —> uat_scheduled_end
uat_details.uat_actual_start
 change.uat_details.uat_actual_start object

uat_details —> uat_actual_start
reason_for_change.name
 change.reason_for_change.name string

reason_for_change —> nazwa
reason_for_change.id
 change.reason_for_change.id string

reason_for_change —> identyfikator
impact_details.impact_details_updated_on.display_value
 change.impact_details.impact_details_updated_on.display_value string

impact_details —> impact_details_updated_on —> display_value
impact_details.impact_details_updated_on.value
 change.impact_details.impact_details_updated_on.value string

impact_details —> impact_details_updated_on —> wartość
impact_details.impact_details_updated_by.email_id
 change.impact_details.impact_details_updated_by.email_id string

impact_details —> impact_details_updated_by —> email_id
impact_details.impact_details_updated_by.is_technician
 change.impact_details.impact_details_updated_by.is_technician boolean

impact_details —> impact_details_updated_by —> is_technician
impact_details.impact_details_updated_by.sms_mail
 change.impact_details.impact_details_updated_by.sms_mail string

impact_details —> impact_details_updated_by —> sms_mail
impact_details.impact_details_updated_by.mobile
 change.impact_details.impact_details_updated_by.mobile string

impact_details —> impact_details_updated_by —> urządzenia przenośne
impact_details.impact_details_updated_by.last_name
 change.impact_details.impact_details_updated_by.last_name string

impact_details —> impact_details_updated_by —> last_name
impact_details.impact_details_updated_by.user_scope
 change.impact_details.impact_details_updated_by.user_scope string

impact_details —> impact_details_updated_by —> user_scope
impact_details.impact_details_updated_by.sms_mail_id
 change.impact_details.impact_details_updated_by.sms_mail_id string

impact_details —> impact_details_updated_by —> sms_mail_id
impact_details.impact_details_updated_by.phone
 change.impact_details.impact_details_updated_by.phone string

impact_details —> impact_details_updated_by —> telefon
impact_details.impact_details_updated_by.name
 change.impact_details.impact_details_updated_by.name string

impact_details —> impact_details_updated_by —> nazwa
impact_details.impact_details_updated_by.id
 change.impact_details.impact_details_updated_by.id string

impact_details —> impact_details_updated_by —> identyfikator
impact_details.impact_details_updated_by.photo_url
 change.impact_details.impact_details_updated_by.photo_url string

impact_details —> impact_details_updated_by —> photo_url
impact_details.impact_details_updated_by.is_vip_user
 change.impact_details.impact_details_updated_by.is_vip_user boolean

impact_details —> impact_details_updated_by —> is_vip_user
impact_details.impact_details_updated_by.department
 change.impact_details.impact_details_updated_by.department string

impact_details —> impact_details_updated_by —> dział
impact_details.impact_details_updated_by.first_name
 change.impact_details.impact_details_updated_by.first_name string

impact_details —> impact_details_updated_by —> first_name
impact_details.impact_details_updated_by.job_title
 change.impact_details.impact_details_updated_by.job_title string

impact_details —> impact_details_updated_by —> job_title
impact_details.impact_details_description
 change.impact_details.impact_details_description string

impact_details —> impact_details_description
subcategory.name
 change.subcategory.name string

podkategoria —> nazwa
subcategory.id
 change.subcategory.id string

podkategoria —> identyfikator
deleted_time
 change.deleted_time object

deleted_time
is_freeze_conflicted
 change.is_freeze_conflicted boolean

is_freeze_conflicted
status.internal_name
 change.status.internal_name string

status —> internal_name
status.stage.id
 change.status.stage.id string

status — etap —>> identyfikator
status.name
 change.status.name string

status —> nazwa
status.id
 change.status.id string

status —> identyfikator
scheduled_start_time.display_value
 change.scheduled_start_time.display_value string

scheduled_start_time —> display_value
scheduled_start_time.value
 change.scheduled_start_time.value string

scheduled_start_time —> wartość
template.inactive
 change.template.inactive boolean

szablon —> nieaktywny
template.name
 change.template.name string

szablon —> nazwa
template.id
 change.template.id string

szablon —> identyfikator
has_release_association
 change.has_release_association boolean

has_release_association
attachments
 change.attachments array of

attachments
display_id.display_value
 change.display_id.display_value string

display_id —> display_value
display_id.value
 change.display_id.value string

display_id —> wartość
roles
 change.roles array of object

roles
roles.role.internal_name
 change.roles.role.internal_name string

role —> rola —> internal_name
roles.role.user_type
 change.roles.role.user_type string

role —> rola —> user_type
roles.role.name
 change.roles.role.name string

role —> rola —> nazwa
roles.role.id
 change.roles.role.id string

role —> rola —> identyfikator
roles.id
 change.roles.id string

role —> identyfikator
roles.user.email_id
 change.roles.user.email_id string

role — użytkownik —>> email_id
roles.user.is_technician
 change.roles.user.is_technician boolean

role —> użytkownik —> is_technician
roles.user.sms_mail
 change.roles.user.sms_mail string

role —> użytkownik —> sms_mail
roles.user.mobile
 change.roles.user.mobile string

role — użytkownik —>> urządzenia przenośne
roles.user.last_name
 change.roles.user.last_name string

role —> użytkownik —> last_name
roles.user.user_scope
 change.roles.user.user_scope string

role —> użytkownik —> user_scope
roles.user.sms_mail_id
 change.roles.user.sms_mail_id string

role —> użytkownik —> sms_mail_id
roles.user.phone
 change.roles.user.phone string

role — użytkownik —>> telefon
roles.user.name
 change.roles.user.name string

role —> użytkownik —> nazwa
roles.user.id
 change.roles.user.id string

role —> użytkownik —> identyfikator
roles.user.photo_url
 change.roles.user.photo_url string

role —> użytkownik —> photo_url
roles.user.is_vip_user
 change.roles.user.is_vip_user boolean

role — użytkownik —>> is_vip_user
roles.user.department.site.deleted
 change.roles.user.department.site.deleted boolean

role — użytkownik —>> dział —> witryna —> usunięte
roles.user.department.site.name
 change.roles.user.department.site.name string

role — użytkownik —>> dział —> witryna —> nazwa
roles.user.department.site.id
 change.roles.user.department.site.id string

role — użytkownik —>> dział —> witryna —> identyfikator
roles.user.department.name
 change.roles.user.department.name string

role — użytkownik —>> dział —> nazwa
roles.user.department.id
 change.roles.user.department.id string

role — użytkownik —>> dział —> identyfikator
roles.user.first_name
 change.roles.user.first_name string

role —> użytkownik —> first_name
roles.user.job_title
 change.roles.user.job_title string

role —> użytkownik ->job_title
opis
 change.description string

opis
title
 change.title string

title
change_owner.email_id
 change.change_owner.email_id string

change_owner —> email_id
change_owner.is_technik
 change.change_owner.is_technician boolean

change_owner —> is_technician
change_owner.sms_mail
 change.change_owner.sms_mail string

change_owner —> sms_mail
change_owner.mobile
 change.change_owner.mobile string

change_owner —> urządzenia przenośne
change_owner.last_name
 change.change_owner.last_name string

change_owner —> last_name
change_owner.user_scope
 change.change_owner.user_scope string

change_owner —> user_scope
change_owner.sms_mail_id
 change.change_owner.sms_mail_id string

change_owner —> sms_mail_id
change_owner.cost_per_hour
 change.change_owner.cost_per_hour string

change_owner —> cost_per_hour
change_owner.phone
 change.change_owner.phone string

change_owner —> telefon
change_owner.name
 change.change_owner.name string

change_owner —> nazwa
change_owner.id
 change.change_owner.id string

change_owner —> identyfikator
change_owner.photo_url
 change.change_owner.photo_url string

change_owner —> photo_url
change_owner.is_vip_user
 change.change_owner.is_vip_user boolean

change_owner —> is_vip_user
change_owner.department
 change.change_owner.department string

change_owner —> dział
change_owner.first_name
 change.change_owner.first_name string

change_owner —> first_name
change_owner.job_title
 change.change_owner.job_title string

change_owner —> job_title
urgency.name
 change.urgency.name string

pilność —> nazwa
urgency.id
 change.urgency.id string

pilność —> identyfikator
close_details.close_details_updated_on.display_value
 change.close_details.close_details_updated_on.display_value string

close_details —> close_details_updated_on —> display_value
close_details.close_details_updated_on.value
 change.close_details.close_details_updated_on.value string

close_details —> close_details_updated_on —> wartość
close_details.close_details_description
 change.close_details.close_details_description string

close_details —> close_details_description
close_details.closure_code.name
 change.close_details.closure_code.name string

close_details —> closure_code —> nazwa
close_details.closure_code.id
 change.close_details.closure_code.id string

close_details —> closure_code —> identyfikator
close_details.close_details_updated_by.email_id
 change.close_details.close_details_updated_by.email_id string

close_details —> close_details_updated_by —> email_id
close_details.close_details_updated_by.is_technician
 change.close_details.close_details_updated_by.is_technician boolean

close_details —> close_details_updated_by —> is_technician
close_details.close_details_updated_by.sms_mail
 change.close_details.close_details_updated_by.sms_mail string

close_details —> close_details_updated_by —> sms_mail
close_details.close_details_updated_by.mobile
 change.close_details.close_details_updated_by.mobile string

close_details —> close_details_updated_by —> urządzenia przenośne
close_details.close_details_updated_by.last_name
 change.close_details.close_details_updated_by.last_name string

close_details —> close_details_updated_by —> last_name
close_details.close_details_updated_by.user_scope
 change.close_details.close_details_updated_by.user_scope string

close_details —> close_details_updated_by —> user_scope
close_details.close_details_updated_by.sms_mail_id
 change.close_details.close_details_updated_by.sms_mail_id string

close_details —> close_details_updated_by —> sms_mail_id
close_details.close_details_updated_by.phone
 change.close_details.close_details_updated_by.phone string

close_details —> close_details_updated_by —> telefon
close_details.close_details_updated_by.name
 change.close_details.close_details_updated_by.name string

close_details —> close_details_updated_by —> nazwa
close_details.close_details_updated_by.id
 change.close_details.close_details_updated_by.id string

close_details —> close_details_updated_by —> identyfikator
close_details.close_details_updated_by.photo_url
 change.close_details.close_details_updated_by.photo_url string

close_details —> close_details_updated_by —> photo_url
close_details.close_details_updated_by.is_vip_user
 change.close_details.close_details_updated_by.is_vip_user boolean

close_details —> close_details_updated_by —> is_vip_user
close_details.close_details_updated_by.department
 change.close_details.close_details_updated_by.department string

close_details —> close_details_updated_by —> dział
close_details.close_details_updated_by.first_name
 change.close_details.close_details_updated_by.first_name string

close_details —> close_details_updated_by —> first_name
close_details.close_details_updated_by.job_title
 change.close_details.close_details_updated_by.job_title string

close_details —> close_details_updated_by —> job_title
change_manager
 change.change_manager string

change_manager
is_freezed
 change.is_freezed boolean

is_freezed
retrospektywa
 change.retrospective boolean

retrospektywa
checklist.checklist_description
 change.checklist.checklist_description string

lista kontrolna —> checklist_description
checklist.checklist_updated_on.display_value
 change.checklist.checklist_updated_on.display_value string

lista kontrolna —> checklist_updated_on —> display_value
checklist.checklist_updated_on.value
 change.checklist.checklist_updated_on.value string

lista kontrolna —> checklist_updated_on —> wartość
checklist.checklist_updated_by.email_id
 change.checklist.checklist_updated_by.email_id string

lista kontrolna —> checklist_updated_by —> email_id
checklist.checklist_updated_by.is_technik
 change.checklist.checklist_updated_by.is_technician boolean

lista kontrolna —> checklist_updated_by —> is_technician
checklist.checklist_updated_by.sms_mail
 change.checklist.checklist_updated_by.sms_mail string

lista kontrolna —> checklist_updated_by —> sms_mail
checklist.checklist_updated_by.mobile
 change.checklist.checklist_updated_by.mobile string

lista kontrolna —> checklist_updated_by —> urządzenia przenośne
checklist.checklist_updated_by.last_name
 change.checklist.checklist_updated_by.last_name string

lista kontrolna —> checklist_updated_by —> last_name
checklist.checklist_updated_by.user_scope
 change.checklist.checklist_updated_by.user_scope string

lista kontrolna —> checklist_updated_by —> user_scope
checklist.checklist_updated_by.sms_mail_id
 change.checklist.checklist_updated_by.sms_mail_id string

lista kontrolna —> checklist_updated_by —> sms_mail_id
checklist.checklist_updated_by.phone
 change.checklist.checklist_updated_by.phone string

lista kontrolna —> checklist_updated_by —> telefon
checklist.checklist_updated_by.name
 change.checklist.checklist_updated_by.name string

lista kontrolna —> checklist_updated_by —> nazwa
checklist.checklist_updated_by.id
 change.checklist.checklist_updated_by.id string

lista kontrolna —> checklist_updated_by —> identyfikator
checklist.checklist_updated_by.photo_url
 change.checklist.checklist_updated_by.photo_url string

lista kontrolna —> checklist_updated_by —> photo_url
checklist.checklist_updated_by.is_vip_user
 change.checklist.checklist_updated_by.is_vip_user boolean

lista kontrolna —> checklist_updated_by —> is_vip_user
checklist.checklist_updated_by.department
 change.checklist.checklist_updated_by.department string

lista kontrolna —> checklist_updated_by —> dział
checklist.checklist_updated_by.first_name
 change.checklist.checklist_updated_by.first_name string

lista kontrolna —> checklist_updated_by —> first_name
checklist.checklist_updated_by.job_title
 change.checklist.checklist_updated_by.job_title string

lista kontrolna —> checklist_updated_by —> job_title
services
 change.services array of object

services
services.inactive
 change.services.inactive boolean

usługi —> nieaktywne
services.name
 change.services.name string

usługi —> nazwa
services.id
 change.services.id string

usługi —> identyfikator
services.sort_index
 change.services.sort_index integer

usługi —> sort_index
back_out_plan.back_out_plan_updated_by.email_id
 change.back_out_plan.back_out_plan_updated_by.email_id string

back_out_plan —> back_out_plan_updated_by —> email_id
back_out_plan.back_out_plan_updated_by.is_technician
 change.back_out_plan.back_out_plan_updated_by.is_technician boolean

back_out_plan —> back_out_plan_updated_by —> is_technician
back_out_plan.back_out_plan_updated_by.sms_mail
 change.back_out_plan.back_out_plan_updated_by.sms_mail string

back_out_plan —> back_out_plan_updated_by —> sms_mail
back_out_plan.back_out_plan_updated_by.mobile
 change.back_out_plan.back_out_plan_updated_by.mobile string

back_out_plan —> back_out_plan_updated_by —> urządzenia przenośne
back_out_plan.back_out_plan_updated_by.last_name
 change.back_out_plan.back_out_plan_updated_by.last_name string

back_out_plan —> back_out_plan_updated_by —> last_name
back_out_plan.back_out_plan_updated_by.user_scope
 change.back_out_plan.back_out_plan_updated_by.user_scope string

back_out_plan —> back_out_plan_updated_by —> user_scope
back_out_plan.back_out_plan_updated_by.sms_mail_id
 change.back_out_plan.back_out_plan_updated_by.sms_mail_id string

back_out_plan —> back_out_plan_updated_by —> sms_mail_id
back_out_plan.back_out_plan_updated_by.phone
 change.back_out_plan.back_out_plan_updated_by.phone string

back_out_plan —> back_out_plan_updated_by —> telefon
back_out_plan.back_out_plan_updated_by.name
 change.back_out_plan.back_out_plan_updated_by.name string

back_out_plan —> back_out_plan_updated_by —> nazwa
back_out_plan.back_out_plan_updated_by.id
 change.back_out_plan.back_out_plan_updated_by.id string

back_out_plan —> back_out_plan_updated_by —> identyfikator
back_out_plan.back_out_plan_updated_by.photo_url
 change.back_out_plan.back_out_plan_updated_by.photo_url string

back_out_plan —> back_out_plan_updated_by —> photo_url
back_out_plan.back_out_plan_updated_by.is_vip_user
 change.back_out_plan.back_out_plan_updated_by.is_vip_user boolean

back_out_plan —> back_out_plan_updated_by —> is_vip_user
back_out_plan.back_out_plan_updated_by.department
 change.back_out_plan.back_out_plan_updated_by.department string

back_out_plan —> back_out_plan_updated_by —> dział
back_out_plan.back_out_plan_updated_by.first_name
 change.back_out_plan.back_out_plan_updated_by.first_name string

back_out_plan —> back_out_plan_updated_by —> first_name
back_out_plan.back_out_plan_updated_by.job_title
 change.back_out_plan.back_out_plan_updated_by.job_title string

back_out_plan —> back_out_plan_updated_by —> job_title
back_out_plan.back_out_plan_updated_on.display_value
 change.back_out_plan.back_out_plan_updated_on.display_value string

back_out_plan —> back_out_plan_updated_on —> display_value
back_out_plan.back_out_plan_updated_on.value
 change.back_out_plan.back_out_plan_updated_on.value string

back_out_plan —> back_out_plan_updated_on —> wartość
back_out_plan.back_out_plan_description
 change.back_out_plan.back_out_plan_description string

back_out_plan —> back_out_plan_description
site.site
 change.site.deleted boolean

witryna —> usunięta
site.name
 change.site.name string

witryna —> nazwa
site.id
 change.site.id string

witryna —> identyfikator
stage.internal_name
 change.stage.internal_name string

etap —> internal_name
stage.stage_index
 change.stage.stage_index integer

etap —> stage_index
stage.name
 change.stage.name string

stage —> nazwa
stage.id
 change.stage.id string

etap —> identyfikator
completed_time.display_value
 change.completed_time.display_value string

completed_time —> display_value
completed_time.value
 change.completed_time.value string

completed_time —> wartość
risk.name
 change.risk.name string

ryzyko —> nazwa
risk.id
 change.risk.id string

ryzyko —> identyfikator
category.deleted
 change.category.deleted boolean

category —> usunięto
category.name
 change.category.name string

kategoria —> nazwa
category.id
 change.category.id string

category —> id
notes_present
 change.notes_present boolean

notes_present

Utwórz żądanie

Identyfikator operacji:
CreateRequest

Tworzenie nowego żądania w chmurze SDP

Parametry

Nazwa Klucz Wymagane Typ Opis
Wystąpienie usługi Service Desk
 serviceDeskInstance True string

Wybierz wystąpienie usługi ServiceDesk Plus w chmurze, w którym musi zostać umieszczone wywołanie interfejsu API
Temat
 subject True string

Określanie podmiotu żądania
Szablon żądania
 name string

Określanie nazwy szablonu żądania
Typ żądania
 name string

Określanie typu żądania
Żądającego
 name string

Podaj nazwę osoby żądającego
Status
 name string

Określanie stanu żądania
Adres e-mail technika
 email_id string

Określ adres e-mail technika
Site
 name string

Określanie witryny żądania
Grupa
 name string

Określanie grupy żądań
Description
 description string

Wpisz opis żądania
Priority
 name string

Określanie priorytetu żądania
Pilność
 name string

Określanie pilności żądania
Wpływ
 name string

Określanie wpływu żądania
Mode
 name string

Określanie trybu żądania
Kategoria
 name string

Określanie kategorii żądań
Podkategora
 name string

Określanie podkategorii żądań
Produkt
 name string

Określanie elementu żądania
nazwa
 name string

Udostępnianie zasobów do skojarzenia z żądaniem
Dodatkowe pola
 udf_fields string

Określ dodatkowe pola (np. {"udf_char1":"value","udf_char2":"value",..})

Zwraca

Nazwa Ścieżka Typ Opis
Temat
 request.subject string

Temat
project.display_id.display_value
 request.project.display_id.display_value string

projekt —> display_id —> display_value
project.display_id.value
 request.project.display_id.value string

projekt —> display_id —> wartość
project.project_code
 request.project.project_code object

projekt —> project_code
project.id
 request.project.id string

project —> id
project.title
 request.project.title string

projekt —> tytuł
resolution.content
 request.resolution.content string

rozwiązanie —> zawartość
linked_to_request.request.display_id
 request.linked_to_request.request.display_id integer

linked_to_request —> żądanie —> display_id
linked_to_request.request.subject
 request.linked_to_request.request.subject string

linked_to_request — żądanie —>> temat
linked_to_request.request.id
 request.linked_to_request.request.id string

linked_to_request —> żądanie —> identyfikator
linked_to_request.comments
 request.linked_to_request.comments string

linked_to_request —> komentarze
mode.name
 request.mode.name string

mode —> nazwa
mode.id
 request.mode.id string

mode —> id
cykl życia
 request.lifecycle object

cykl życia
is_read
 request.is_read boolean

is_read
assets
 request.assets array of object

assets
assets.site
 request.assets.site object

zasoby —> witryna
assets.name
 request.assets.name string

zasoby —> nazwa
assets.id
 request.assets.id string

zasoby —> identyfikator
cancellation_requested
 request.cancellation_requested boolean

cancellation_requested
is_trashed
 request.is_trashed boolean

is_trashed
has_change_initiated_request
 request.has_change_initiated_request boolean

has_change_initiated_request
id
 request.id string

żądanie —> identyfikator
assigned_time.display_value
 request.assigned_time.display_value string

assigned_time —> display_value
assigned_time.value
 request.assigned_time.value string

assigned_time —> wartość
group.site
 request.group.site object

group —> witryna
group.deleted
 request.group.deleted boolean

group —> usunięte
group.name
 request.group.name string

group —> nazwa
group.id
 request.group.id string

group —> id
requester.email_id
 request.requester.email_id string

requester —> email_id
requester.is_technician
 request.requester.is_technician boolean

requester —> is_technician
requester.sms_mail
 request.requester.sms_mail string

requester —> sms_mail
requester.mobile
 request.requester.mobile string

żądający —> urządzenia przenośne
requester.last_name
 request.requester.last_name string

requester —> last_name
requester.user_scope
 request.requester.user_scope string

requester —> user_scope
requester.sms_mail_id
 request.requester.sms_mail_id string

requester —> sms_mail_id
requester.phone
 request.requester.phone string

żądający —> telefon
requester.name
 request.requester.name string

requester —> nazwa
requester.id
 request.requester.id string

requester —> identyfikator
requester.photo_url
 request.requester.photo_url string

requester —> photo_url
requester.is_vip_user
 request.requester.is_vip_user boolean

requester —> is_vip_user
requester.department
 request.requester.department object

requester —> dział
requester.first_name
 request.requester.first_name string

requester —> first_name
requester.job_title
 request.requester.job_title string

requester —> job_title
email_to
 request.email_to array of

email_to
created_time.display_value
 request.created_time.display_value string

created_time —> display_value
created_time.value
 request.created_time.value string

created_time —> wartość
item.name
 request.item.name string

element —> nazwa
item.id
 request.item.id string

element —> identyfikator
cancel_flag_comments
 request.cancel_flag_comments object

cancel_flag_comments
level.name
 request.level.name string

poziom —> nazwa
level.id
 request.level.id string

poziom —> identyfikator
approval_status
 request.approval_status object

approval_status
impact.name
 request.impact.name string

impact —> nazwa
impact.id
 request.impact.id string

impact —> identyfikator
service_category.nieaktywne
 request.service_category.inactive boolean

service_category —> nieaktywne
service_category.name
 request.service_category.name string

service_category —> nazwa
service_category.id
 request.service_category.id string

service_category —> identyfikator
service_category.sort_index
 request.service_category.sort_index integer

service_category —> sort_index
sla.name
 request.sla.name string

sla —> nazwa
sla.id
 request.sla.id string

sla —> identyfikator
resolved_time
 request.resolved_time object

resolved_time
priority.color
 request.priority.color string

priorytet —> kolor
priority.name
 request.priority.name string

priorytet —> nazwa
priority.id
 request.priority.id string

priorytet —> identyfikator
created_by.email_id
 request.created_by.email_id string

created_by —> email_id
created_by.is_technik
 request.created_by.is_technician boolean

created_by —> is_technician
created_by.sms_mail
 request.created_by.sms_mail string

created_by —> sms_mail
created_by.mobile
 request.created_by.mobile string

created_by —> urządzenia przenośne
created_by.last_name
 request.created_by.last_name string

created_by —> last_name
created_by.user_scope
 request.created_by.user_scope string

created_by —> user_scope
created_by.sms_mail_id
 request.created_by.sms_mail_id string

created_by —> sms_mail_id
created_by.phone
 request.created_by.phone string

created_by —> telefon
created_by.name
 request.created_by.name string

created_by —> nazwa
created_by.id
 request.created_by.id string

created_by —> identyfikator
created_by.photo_url
 request.created_by.photo_url string

created_by —> photo_url
created_by.is_vip_user
 request.created_by.is_vip_user boolean

created_by —> is_vip_user
created_by.department
 request.created_by.department object

created_by —> dział
created_by.first_name
 request.created_by.first_name string

created_by —> first_name
created_by.job_title
 request.created_by.job_title string

created_by —> job_title
scheduled_end_time.display_value
 request.scheduled_end_time.display_value string

scheduled_end_time —> display_value
scheduled_end_time.value
 request.scheduled_end_time.value string

scheduled_end_time —> wartość
first_response_due_by_time.display_value
 request.first_response_due_by_time.display_value string

first_response_due_by_time —> display_value
first_response_due_by_time.value
 request.first_response_due_by_time.value string

first_response_due_by_time —> wartość
is_escalated
 request.is_escalated boolean

is_escalated
last_updated_time.display_value
 request.last_updated_time.display_value string

last_updated_time —> display_value
last_updated_time.value
 request.last_updated_time.value string

last_updated_time —> wartość
has_notes
 request.has_notes boolean

has_notes
impact_details
 request.impact_details string

impact_details
subcategory.name
 request.subcategory.name string

podkategoria —> nazwa
subcategory.id
 request.subcategory.id string

podkategoria —> identyfikator
deleted_time
 request.deleted_time object

deleted_time
email_cc
 request.email_cc array of string

email_cc
onhold_scheduler
 request.onhold_scheduler object

onhold_scheduler
status.in_progress
 request.status.in_progress boolean

status —> in_progress
status.internal_name
 request.status.internal_name string

status —> internal_name
status.stop_timer
 request.status.stop_timer boolean

status —> stop_timer
status.color
 request.status.color string

status —> kolor
status.name
 request.status.name string

status —> nazwa
status.id
 request.status.id string

status —> identyfikator
scheduled_start_time.display_value
 request.scheduled_start_time.display_value string

scheduled_start_time —> display_value
scheduled_start_time.value
 request.scheduled_start_time.value string

scheduled_start_time —> wartość
template.name
 request.template.name string

szablon —> nazwa
template.id
 request.template.id string

szablon —> identyfikator
email_ids_to_notify
 request.email_ids_to_notify array of string

email_ids_to_notify
attachments
 request.attachments array of

attachments
request_type.name
 request.request_type.name string

request_type —> nazwa
request_type.id
 request.request_type.id string

request_type —> identyfikator
completed_by_denial
 request.completed_by_denial boolean

completed_by_denial
display_id
 request.display_id string

display_id
time_elapsed
 request.time_elapsed string

time_elapsed
notification_status
 request.notification_status object

notification_status
opis
 request.description string

opis
responded_time
 request.responded_time string

responded_time
is_service_request
 request.is_service_request boolean

is_service_request
deleted_assets
 request.deleted_assets array of

deleted_assets
urgency.name
 request.urgency.name string

pilność —> nazwa
urgency.id
 request.urgency.id string

pilność —> identyfikator
has_request_initiated_change
 request.has_request_initiated_change boolean

has_request_initiated_change
request_template_task_ids
 request.request_template_task_ids array of object

request_template_task_ids
request_template_task_ids.id
 request.request_template_task_ids.id string

request_template_task_ids —> identyfikator
departament
 request.department object

departament
is_reopened
 request.is_reopened boolean

is_reopened
has_draft
 request.has_draft boolean

has_draft
has_attachments
 request.has_attachments boolean

has_attachments
has_linked_requests
 request.has_linked_requests boolean

has_linked_requests
is_overdue
 request.is_overdue boolean

is_overdue
technician.email_id
 request.technician.email_id string

technik -> email_id
technician.is_technician
 request.technician.is_technician boolean

technik -> is_technician
technician.sms_mail
 request.technician.sms_mail string

technik -> sms_mail
technik.mobile
 request.technician.mobile string

technik -> mobilny
technician.last_name
 request.technician.last_name string

technik -> last_name
technician.user_scope
 request.technician.user_scope string

technik -> user_scope
technician.sms_mail_id
 request.technician.sms_mail_id string

technik -> sms_mail_id
technician.cost_per_hour
 request.technician.cost_per_hour string

technik -> cost_per_hour
technik.phone
 request.technician.phone string

technik -> telefon
technician.name
 request.technician.name string

technik -> nazwa
technician.id
 request.technician.id string

technik —> identyfikator
technician.photo_url
 request.technician.photo_url string

technik -> photo_url
technician.is_vip_user
 request.technician.is_vip_user boolean

technik -> is_vip_user
technician.department.id
 request.technician.department.id string

technik -> dział -> id
technician.first_name
 request.technician.first_name string

technik -> first_name
technician.job_title
 request.technician.job_title string

technik -> job_title
has_problem
 request.has_problem boolean

has_problem
due_by_time.display_value
 request.due_by_time.display_value string

due_by_time —> display_value
due_by_time.value
 request.due_by_time.value string

due_by_time —> wartość
is_fcr
 request.is_fcr boolean

is_fcr
has_project
 request.has_project boolean

has_project
site.deleted
 request.site.deleted boolean

witryna —> usunięta
site.name
 request.site.name string

witryna —> nazwa
site.id
 request.site.id string

witryna —> identyfikator
is_first_response_overdue
 request.is_first_response_overdue boolean

is_first_response_overdue
completed_time
 request.completed_time object

completed_time
unreplied_count
 request.unreplied_count integer

unreplied_count
email_bcc
 request.email_bcc array of

email_bcc
category.deleted
 request.category.deleted boolean

category —> usunięto
category.name
 request.category.name string

kategoria —> nazwa
category.id
 request.category.id string

category —> id
konserwacja
 request.maintenance object

konserwacja

Żądanie aktualizacji

Identyfikator operacji:
UpdateRequest

Aktualizowanie istniejącego żądania

Parametry

Nazwa Klucz Wymagane Typ Opis
Wystąpienie usługi Service Desk
 serviceDeskInstance True string

Wybierz wystąpienie usługi ServiceDesk Plus w chmurze, w którym musi zostać umieszczone wywołanie interfejsu API
Identyfikator żądania
 id True string

Określanie identyfikatora żądania
Temat
 subject string

Określanie podmiotu żądania
Szablon żądania
 name string

Określanie nazwy szablonu żądania
Typ żądania
 name string

Określanie typu żądania
Żądającego
 name string

Podaj nazwę osoby żądającego
Status
 name string

Określanie stanu żądania
Adres e-mail technika
 email_id string

Określ adres e-mail technika
Site
 name string

Określanie witryny żądania
Grupa
 name string

Określanie grupy żądań
Description
 description string

Wpisz opis żądania
Priority
 name string

Określanie priorytetu żądania
Pilność
 name string

Określanie pilności żądania
Wpływ
 name string

Określanie wpływu żądania
Mode
 name string

Określanie trybu żądania
Kategoria
 name string

Określanie kategorii żądań
Podkategora
 name string

Określanie podkategorii żądań
Produkt
 name string

Określanie elementu żądania
nazwa
 name string

Udostępnianie zasobów do skojarzenia z żądaniem
Dodatkowe pola
 udf_fields string

Określ dodatkowe pola (np. {"udf_char1":"value","udf_char2":"value",..})

Zwraca

Nazwa Ścieżka Typ Opis
Temat
 request.subject string

Temat
project.display_id.display_value
 request.project.display_id.display_value string

projekt —> display_id —> display_value
project.display_id.value
 request.project.display_id.value string

projekt —> display_id —> wartość
project.project_code
 request.project.project_code object

projekt —> project_code
project.id
 request.project.id string

project —> id
project.title
 request.project.title string

projekt —> tytuł
resolution.content
 request.resolution.content string

rozwiązanie —> zawartość
linked_to_request.request.display_id
 request.linked_to_request.request.display_id integer

linked_to_request —> żądanie —> display_id
linked_to_request.request.subject
 request.linked_to_request.request.subject string

linked_to_request — żądanie —>> temat
linked_to_request.request.id
 request.linked_to_request.request.id string

linked_to_request —> żądanie —> identyfikator
linked_to_request.comments
 request.linked_to_request.comments string

linked_to_request —> komentarze
mode.name
 request.mode.name string

mode —> nazwa
mode.id
 request.mode.id string

mode —> id
cykl życia
 request.lifecycle object

cykl życia
is_read
 request.is_read boolean

is_read
assets
 request.assets array of object

assets
assets.site
 request.assets.site object

zasoby —> witryna
assets.name
 request.assets.name string

zasoby —> nazwa
assets.id
 request.assets.id string

zasoby —> identyfikator
cancellation_requested
 request.cancellation_requested boolean

cancellation_requested
is_trashed
 request.is_trashed boolean

is_trashed
has_change_initiated_request
 request.has_change_initiated_request boolean

has_change_initiated_request
id
 request.id string

żądanie —> identyfikator
assigned_time.display_value
 request.assigned_time.display_value string

assigned_time —> display_value
assigned_time.value
 request.assigned_time.value string

assigned_time —> wartość
group.site
 request.group.site object

group —> witryna
group.deleted
 request.group.deleted boolean

group —> usunięte
group.name
 request.group.name string

group —> nazwa
group.id
 request.group.id string

group —> id
requester.email_id
 request.requester.email_id string

requester —> email_id
requester.is_technician
 request.requester.is_technician boolean

requester —> is_technician
requester.sms_mail
 request.requester.sms_mail string

requester —> sms_mail
requester.mobile
 request.requester.mobile string

żądający —> urządzenia przenośne
requester.last_name
 request.requester.last_name string

requester —> last_name
requester.user_scope
 request.requester.user_scope string

requester —> user_scope
requester.sms_mail_id
 request.requester.sms_mail_id string

requester —> sms_mail_id
requester.phone
 request.requester.phone string

żądający —> telefon
requester.name
 request.requester.name string

requester —> nazwa
requester.id
 request.requester.id string

requester —> identyfikator
requester.photo_url
 request.requester.photo_url string

requester —> photo_url
requester.is_vip_user
 request.requester.is_vip_user boolean

requester —> is_vip_user
requester.department
 request.requester.department object

requester —> dział
requester.first_name
 request.requester.first_name string

requester —> first_name
requester.job_title
 request.requester.job_title string

requester —> job_title
email_to
 request.email_to array of

email_to
created_time.display_value
 request.created_time.display_value string

created_time —> display_value
created_time.value
 request.created_time.value string

created_time —> wartość
item.name
 request.item.name string

element —> nazwa
item.id
 request.item.id string

element —> identyfikator
cancel_flag_comments
 request.cancel_flag_comments object

cancel_flag_comments
level.name
 request.level.name string

poziom —> nazwa
level.id
 request.level.id string

poziom —> identyfikator
approval_status
 request.approval_status object

approval_status
impact.name
 request.impact.name string

impact —> nazwa
impact.id
 request.impact.id string

impact —> identyfikator
service_category.nieaktywne
 request.service_category.inactive boolean

service_category —> nieaktywne
service_category.name
 request.service_category.name string

service_category —> nazwa
service_category.id
 request.service_category.id string

service_category —> identyfikator
service_category.sort_index
 request.service_category.sort_index integer

service_category —> sort_index
sla.name
 request.sla.name string

sla —> nazwa
sla.id
 request.sla.id string

sla —> identyfikator
resolved_time
 request.resolved_time object

resolved_time
priority.color
 request.priority.color string

priorytet —> kolor
priority.name
 request.priority.name string

priorytet —> nazwa
priority.id
 request.priority.id string

priorytet —> identyfikator
created_by.email_id
 request.created_by.email_id string

created_by —> email_id
created_by.is_technik
 request.created_by.is_technician boolean

created_by —> is_technician
created_by.sms_mail
 request.created_by.sms_mail string

created_by —> sms_mail
created_by.mobile
 request.created_by.mobile string

created_by —> urządzenia przenośne
created_by.last_name
 request.created_by.last_name string

created_by —> last_name
created_by.user_scope
 request.created_by.user_scope string

created_by —> user_scope
created_by.sms_mail_id
 request.created_by.sms_mail_id string

created_by —> sms_mail_id
created_by.phone
 request.created_by.phone string

created_by —> telefon
created_by.name
 request.created_by.name string

created_by —> nazwa
created_by.id
 request.created_by.id string

created_by —> identyfikator
created_by.photo_url
 request.created_by.photo_url string

created_by —> photo_url
created_by.is_vip_user
 request.created_by.is_vip_user boolean

created_by —> is_vip_user
created_by.department
 request.created_by.department object

created_by —> dział
created_by.first_name
 request.created_by.first_name string

created_by —> first_name
created_by.job_title
 request.created_by.job_title string

created_by —> job_title
scheduled_end_time.display_value
 request.scheduled_end_time.display_value string

scheduled_end_time —> display_value
scheduled_end_time.value
 request.scheduled_end_time.value string

scheduled_end_time —> wartość
first_response_due_by_time.display_value
 request.first_response_due_by_time.display_value string

first_response_due_by_time —> display_value
first_response_due_by_time.value
 request.first_response_due_by_time.value string

first_response_due_by_time —> wartość
is_escalated
 request.is_escalated boolean

is_escalated
last_updated_time.display_value
 request.last_updated_time.display_value string

last_updated_time —> display_value
last_updated_time.value
 request.last_updated_time.value string

last_updated_time —> wartość
has_notes
 request.has_notes boolean

has_notes
impact_details
 request.impact_details string

impact_details
subcategory.name
 request.subcategory.name string

podkategoria —> nazwa
subcategory.id
 request.subcategory.id string

podkategoria —> identyfikator
deleted_time
 request.deleted_time object

deleted_time
email_cc
 request.email_cc array of string

email_cc
onhold_scheduler
 request.onhold_scheduler object

onhold_scheduler
status.in_progress
 request.status.in_progress boolean

status —> in_progress
status.internal_name
 request.status.internal_name string

status —> internal_name
status.stop_timer
 request.status.stop_timer boolean

status —> stop_timer
status.color
 request.status.color string

status —> kolor
status.name
 request.status.name string

status —> nazwa
status.id
 request.status.id string

status —> identyfikator
scheduled_start_time.display_value
 request.scheduled_start_time.display_value string

scheduled_start_time —> display_value
scheduled_start_time.value
 request.scheduled_start_time.value string

scheduled_start_time —> wartość
template.name
 request.template.name string

szablon —> nazwa
template.id
 request.template.id string

szablon —> identyfikator
email_ids_to_notify
 request.email_ids_to_notify array of string

email_ids_to_notify
attachments
 request.attachments array of

attachments
request_type.name
 request.request_type.name string

request_type —> nazwa
request_type.id
 request.request_type.id string

request_type —> identyfikator
completed_by_denial
 request.completed_by_denial boolean

completed_by_denial
display_id
 request.display_id string

display_id
time_elapsed
 request.time_elapsed string

time_elapsed
notification_status
 request.notification_status object

notification_status
opis
 request.description string

opis
responded_time
 request.responded_time string

responded_time
is_service_request
 request.is_service_request boolean

is_service_request
deleted_assets
 request.deleted_assets array of

deleted_assets
urgency.name
 request.urgency.name string

pilność —> nazwa
urgency.id
 request.urgency.id string

pilność —> identyfikator
has_request_initiated_change
 request.has_request_initiated_change boolean

has_request_initiated_change
request_template_task_ids
 request.request_template_task_ids array of object

request_template_task_ids
request_template_task_ids.id
 request.request_template_task_ids.id string

request_template_task_ids —> identyfikator
departament
 request.department object

departament
is_reopened
 request.is_reopened boolean

is_reopened
has_draft
 request.has_draft boolean

has_draft
has_attachments
 request.has_attachments boolean

has_attachments
has_linked_requests
 request.has_linked_requests boolean

has_linked_requests
is_overdue
 request.is_overdue boolean

is_overdue
technician.email_id
 request.technician.email_id string

technik -> email_id
technician.is_technician
 request.technician.is_technician boolean

technik -> is_technician
technician.sms_mail
 request.technician.sms_mail string

technik -> sms_mail
technik.mobile
 request.technician.mobile string

technik -> mobilny
technician.last_name
 request.technician.last_name string

technik -> last_name
technician.user_scope
 request.technician.user_scope string

technik -> user_scope
technician.sms_mail_id
 request.technician.sms_mail_id string

technik -> sms_mail_id
technician.cost_per_hour
 request.technician.cost_per_hour string

technik -> cost_per_hour
technik.phone
 request.technician.phone string

technik -> telefon
technician.name
 request.technician.name string

technik -> nazwa
technician.id
 request.technician.id string

technik —> identyfikator
technician.photo_url
 request.technician.photo_url string

technik -> photo_url
technician.is_vip_user
 request.technician.is_vip_user boolean

technik -> is_vip_user
technician.department.id
 request.technician.department.id string

technik -> dział -> id
technician.first_name
 request.technician.first_name string

technik -> first_name
technician.job_title
 request.technician.job_title string

technik -> job_title
has_problem
 request.has_problem boolean

has_problem
due_by_time.display_value
 request.due_by_time.display_value string

due_by_time —> display_value
due_by_time.value
 request.due_by_time.value string

due_by_time —> wartość
is_fcr
 request.is_fcr boolean

is_fcr
has_project
 request.has_project boolean

has_project
site.deleted
 request.site.deleted boolean

witryna —> usunięta
site.name
 request.site.name string

witryna —> nazwa
site.id
 request.site.id string

witryna —> identyfikator
is_first_response_overdue
 request.is_first_response_overdue boolean

is_first_response_overdue
completed_time
 request.completed_time object

completed_time
unreplied_count
 request.unreplied_count integer

unreplied_count
email_bcc
 request.email_bcc array of

email_bcc
category.deleted
 request.category.deleted boolean

category —> usunięto
category.name
 request.category.name string

kategoria —> nazwa
category.id
 request.category.id string

category —> id
konserwacja
 request.maintenance object

konserwacja