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The ITQueueEvent interface contains methods that retrieve the description of Automatic Call Distribution (ACD) queue events. When the application's implementation of the ITTAPIEventNotification::Event method indicates a TAPI_EVENT equal to TE_QUEUE, the method's pEvent parameter is an IDispatch pointer for the ITQueueEvent interface. The methods of this interface can be used to retrieve information concerning a queue event that has occurred.
Note You must call the
ITTAPI::put_EventFilter method and set an event filter mask that includes the TE_QUEUE event to enable reception of ACD queue events. If you do not call ITTAPI::put_EventFilter, your application will not receive any events. For more information, see the
Events overview.
Inheritance
The ITQueueEvent interface inherits from the IDispatch interface. ITQueueEvent also has these types of members:
Methods
The ITQueueEvent interface has these methods.
| ITQueueEvent::get_Event The ITQueueEvent::get_Event method (tapi3cc.h) gets the descriptor of the event that occurred. |
| ITQueueEvent::get_Queue The ITQueueEvent::get_Queue method (tapi3cc.h) gets a pointer to the queue on which the event occurred. |
Requirements
| Requirement | Value |
|---|---|
| Target Platform | Windows |
| Header | tapi3cc.h (include Tapi3.h) |