I haven't received any code at all.

Hi thanks for reaching out, I'm Arlene an Independent Advisor.

Can you still access the email address where the code is being sent?

If not, try selecting “I didn’t get a code” or “Use a different option” on the sign-in page. If you can't access that email at all, go to https://account.live.com/acsr to recover your account. Make sure to check your spam or junk folder just in case the code was filtered there.

Hope it helps. Please let me know for further assistance.

Regards,

Arlene D.

Hi Arlene, Thank you for your prompt response. I can still access the email address where the code is being sent. The system has prompted that the code was sent, but I’ve checked all folders—including spam and junk—and confirmed that I haven’t received any code.May I ask why this is happening? What steps can I take to successfully receive the code?Looking forward to your guidance.Best regards,

Hi Arofum, thanks for the update.

If the code isn’t showing up, even in spam or junk, please check if your email has any filters or blocked senders that might be stopping Microsoft emails. Also, add ******@accountprotection.microsoft.com to your safe senders list. Try clicking "Resend code" and wait a few minutes. If that still doesn’t work, use this link to recover your account: https://account.live.com/acsr.

Let me know if it helps or if you need more support.

Best,

Arlene D.