
尊敬的微软官方技术支持团队:
您好!我的设备遇到了Windows蓝屏问题,近期频繁突然蓝屏,但是重启后又可以使用,表面上看不出毛病。屏幕显示的终止代码为“SYSTEM_THREAD_EXCEPTION_NOT_HANDLED”,设备提示需要重启,且会收集部分错误信息后允许重新启动。另外,我最近没有安装新设备,并且按照提示打开了设备管理器进行查看,没有发现带有感叹号的设备(即没有设备显示驱动异常的情况)。我尝试过常规重启,但问题仍有复现的可能,因此希望能得到官方的协助,以排查并解决该问题。 能否请您指导我如何进一步诊断问题根源(例如是驱动程序、硬件还是系统文件等方面的问题),并提供对应的解决方法?非常感谢您的帮助!
Dear Microsoft Official Technical Support Team, Hello! My device has encountered a Windows blue screen issue. Recently, it frequently blue-screens suddenly, but it can be used again after restarting, and there seems to be no problem on the surface. The stop code displayed on the screen is "SYSTEM_THREAD_EXCEPTION_NOT_HANDLED". The device prompts that it needs to restart and will allow a restart after collecting some error information. Additionally, I haven't installed any new devices recently, and I opened Device Manager for checking as prompted. There were no devices with exclamation marks found (that is, no devices showed driver exception status). I have tried restarting normally, but the problem may still recur. Therefore, I hope to get official assistance to investigate and resolve this issue. Could you please guide me on how to further diagnose the root cause of the problem (such as whether it is related to device drivers, hardware, or system files, etc.) and provide corresponding solutions? Thank you very much for your help!