在windows10系统中登录microsoft账户无法使用windows凭据管理器

I'm sorry for the possible deviation in my content description. The fact is that after logging into the system with my Microsoft account, I have no access to the credential manager, which requires me to re-enter my account password every time I use software or web pages. But, switching to a local account to use the system allows me to access the credential manager normally and also eliminates the need to re-enter my account password.

Hello 松 陈,

Thank you for clarifying the situation. Before we proceed, could you please confirm:

• Is this a company device or a personal device?
• Was the device brand new when you started using it, or was it purchased second-hand?

Since switching to a local account resolved the Credential Manager issue, the next step is to migrate back to your Microsoft account and check if the problem persists. This will help us confirm whether the issue is account-related or system-related.

1. Go to Settings > Accounts > Your info.
2. Click Sign in with a Microsoft account instead.
3. Enter your Microsoft account email and password.
4. Complete security verification if prompted.
5. Sign out and sign in again.

Important notes:

• Clearing credentials or switching accounts may require you to re-enter login details for apps and websites.
• If BitLocker or OneDrive is enabled, ensure you have your recovery key and credentials ready.
• Your personal files will remain intact during this process.

Could you kindly confirm your device details and let us know once you’ve had the opportunity to try this migration test?

Hello 松 陈,

If you still have further concerns, please feel free to let us know. 

Thank you very much for your attention to this issue. I have tried this method on my new computer, but it did not produce any useful results. In fact, this situation occurred when I first purchased this computer. However, when I switched to the local user of the system, I could access the credential manager normally. When I switched to a Microsoft account, I encountered unauthorized access to the credential manager.

Hi 松 陈,

Thank you for sharing those details. I’d like to confirm a couple of things so we can narrow down the cause:

• When you were using your previous computer, did you experience the same issue with Credential Manager when signing in with a Microsoft account? If yes, could you please provide a screenshot of the error or behavior you saw? That will help us compare.
• Also, can you confirm whether the Microsoft account you’re using is a personal account or a business account provided by your company? If it’s a business account, there’s a chance that company policies or security settings are restricting access to Credential Manager. In that case, it would be best to check with your company’s IT team.