I can’t log in to the Azure portal.

Hello Alan Man

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance via private message:

• Tenant ID
• Email Address
• Correlation ID from the recent failure
• Timestamp from the recent failure
• Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Hello Shubham, Thank you for your response and assistance.

I’m currently unable to retrieve the Tenant ID because I cannot access the Azure portal or Azure AD pages due to the AADSTS5000225 tenant inactivity login block.

All the information I have access to is from the sign-in failure screen. Please find the available details below:

Email Address: ******@outlook.com

Correlation ID: 59916bbc-fcca-46d1-ba06-4c8fa9b4a760

Timestamp: 2025-12-17 11:30:13Z

Additional Trace ID (Tenant Lifecycle Trace): <PII REMOVED>

As I do not have portal access, I kindly request your assistance to retrieve the Tenant ID from the Tenant Lifecycle Trace or internal logs using the provided trace information.

Business impact and justification: <PII REMOVED>

If the tenant cannot be restored, all Azure AD configurations and associated resources would be permanently lost, requiring full environment re-creation and causing significant disruption to ongoing technical work.

Please let me know if any additional verification or information is required from my side.

Thank you for your support.

Kind regards,
Alan Man