適用於：僅限 Dynamics 365 Contact Center - 獨立和 Dynamics 365 Customer Service
注意
案例資訊僅適用於 Customer Service。
本文說明歷史分析和即時分析中使用的 Dataverse 實體。
歷史分析和即時分析中使用的實體
- app模組
- Bot
- 電子郵件
- 事件
- incidentresolution
- msdyn_agentgroup
- msdyn_agentstatushistory
- msdyn_botsession
- msdyn_conversationdispositioncodemap
- msdyn_conversationinsight
- msdyn_conversationmessageblock
- msdyn_copilotevent
- msdyn_copilotinteraction
- msdyn_customerfeedbacksurveyresponse
- msdyn_intent
- msdyn_livechatengagementctx
- msdyn_liveworkstream
- msdyn_oclanguage
- msdyn_ocliveworkitem
- msdyn_ocliveworkitemcontextitem
- msdyn_ocliveworkitemcontextitemelastic
- msdyn_ocliveworkitemsentiment
- msdyn_ocphonecallengagementctx
- msdyn_ocphonenumber
- msdyn_ocsession
- msdyn_ocsessionparticipantevent
- msdyn_ocsessionsentiment
- msdyn_sessionextension
- msdyn_ocvoicemail
- msdyn_personasecurityrolemapping
- msdyn_presence
- msdyn_proactive_delivery
- msdyn_proactive_engagement_config
- msdyn_sessionparticipant
- msdyn_transcript
- msfp_question
- msfp_questionresponse
- msfp_surveyresponse
- 組織
- 佇列
- queueitem
- queuemembership
- 事業單位
- systemuser
- systemuserroles
歷史機器人分析中使用的實體
- 對話記錄
- Bot
- msdyn_botsession
- msdyn_ocliveworkitemcontextitem
- msdyn_ocliveworkitemcontextitemelastic
- msdyn_oclanguage
- msdyn_ocphonecallengagementctx
- msdyn_sessionextension
- systemuser
- msdyn_liveworkstream
- msdyn_ocliveworkitem
- msdyn_ocsession隊
- queuemembership
即時分析中使用的實體
- queuemembership
- 佇列
- msdyn_agentcapacityprofileunit
- msdyn_capacityprofile
- msdyn_presence
- msdyn_agentstatus
- systemuser
- msdyn_liveworkstream
- msdyn_ocliveworkitem
- msdyn_statuschangereason
- msdyn_statuschangereasonname
- msdyn_agentstatushistory
- msdyn_ocsession
- msdyn_sessionparticipant
- msdyn_conversationmessageblock
- ratingvalue
- 特性
- bookableresource
- bookableresourcecharacteristic
- msdyn_ocliveworkitemcharacteristic
- choiceLabel（即時選項設定的實體）
- 事業單位
- 選擇標籤
- 事件
- msdyn_agentgroup
- msdyn_agentgroupmembership
- msdyn_liveworkstreamcapacityprofile
- msdyn_ocphonecallengagementctx
- msdyn_ocphonenumber
- msdyn_sessionextension
即時機器人分析中所使用的實體
- 對話記錄
- Bot
- msdyn_botsession
- msdyn_ocliveworkitemcontextitem
- msdyn_ocliveworkitemcontextitemelastic
- msdyn_oclanguage
- msdyn_ocphonecallengagementctx
- msdyn_sessionextension
- systemuser
- msdyn_liveworkstream
- msdyn_ocliveworkitem
- msdyn_ocsession
- 佇列
- QEUE會員資格
知識分析中使用的實體
- msdyn_knowledgesearchinsight
- msdyn_knowledgeinteractioninsight
- app模組
- knowledgearticle
- 意見反應
- 知識文章事件
- 知識文章瀏覽量
- msdyn_copilotknowledgeinteraction