Introduction

  • 8 minutes

Dynamics 365’s customer engagement applications are client-driven business applications built on the Power Platform. They're designed to help organizations more effectively engage their customers. Since they're built using Microsoft Power Platform, they can easily be tailored to reflect your organization's needs. Additionally, they can be easily integrated with other Microsoft applications such as office applications, and other Microsoft 365 applications to create a more robust and targeted user experience.

In this module, we explore the different shared capabilities and the customization opportunities available with the different Dynamics 365 customer engagement apps.

Learning Objectives

After completing this module, you're able to:

  • Describe the options for tailoring Dynamics 365 customer engagement applications.

  • Describe how to enhance Dynamics 365 apps using Microsoft Power Platform.

  • Explain the reporting capabilities available.

  • Describe the different Microsoft 365 Integrations available.

  • Describe capabilities of Copilot in the Dynamics 365 customer engagement apps.