Introduction

  • 4 minutes

Dynamics 365 Field Service provides organizations with the tools necessary to deliver onsite services to their customers and manage their mobile workforce. Field Service provides tools that assist with standard field service activities.

This module introduces Dynamics 365 Field Service and how organizations can use it to support field service scenarios. Additionally, it explains how this functionality helps businesses make better decisions quickly, by bringing together a complete end-to-end solution.

Learning objectives

After completing this module, you're able to:

  • Describe field service.

  • Describe a typical field service lifecycle.

  • Describe incident types and service tasks.

  • Describe inspections.

  • Explain the Dynamics 365 Field Service mobile application.

Now let's get started.