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Which capability most directly improves first-time fix rates for technicians?
Manual time entry
Mobile app with asset history, tasks, and remote support
Separate CRM and scheduling tools
A dispatcher wants to minimize travel time while keeping techs busy. Which feature best fits?
Manual drag and drop scheduling only
Schedule Assistant suggestions
Resource Scheduling Optimization
A customer requests a specific technician and has a narrow service window. Which tool/approach best ensures a customer-friendly booking?
Ignore constraints and book the next slot
Use Schedule Board filters and the Schedule Assistant to match skills, territory, and time window
Block the entire day for that technician
Which statement best describes the work order lifecycle impact on finance and operations?
Scheduling is the final step before closing
Status changes have no downstream effects
After Review/Approval, inventory adjustments and invoicing occur for posted, completed work
You must answer all questions before checking your work.
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