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Which of the following options represents is primary business benefit of enabling self-service options in Dynamics 365 Contact Center?
Increases operational costs
Requires more agents for simple inquiries
Reduces call volumes
What is the main function of knowledge articles in Dynamics 365 Customer Service?
To offer searchable content for common questions
To provide live chat support
To schedule agent callbacks
How does the Knowledge Management Agent in Dynamics 365 enhance knowledge base creation?
By automatically generating draft articles from resolved cases
By deleting outdated articles without reviewing
By restricting article access to only IT staff
What is the main business value of integrating existing knowledge content from sources like SharePoint into Dynamics 365?
It prevents agents from updating articles.
It restricts knowledge access to one platform.
It eliminates the need to recreate existing content.
You must answer all questions before checking your work.
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