IDesktopUserActions.OpenSession Method (CustomerEntity, Guid)

Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2013, Dynamics CRM 2015, Dynamics CRM 2016

Creates a session in Desktop. It will create or open an existing session with customer data.

Namespace:   Microsoft.Uii.Desktop.Core
Assembly:  Microsoft.Uii.Desktop.Core (in Microsoft.Uii.Desktop.Core.dll)

Syntax

Session OpenSession(
    CustomerEntity customer,
    Guid callID
)

Function OpenSession (
    customer As CustomerEntity,
    callID As Guid
) As Session

Parameters

• customer
  Type: Microsoft.Uii.Desktop.Core.CustomerEntity

  Specifies the customer data to create this session with, can be NULL only for global session.

• callID
  Type: System.Guid

  Specifies the call ID of the CTI event that is requesting session creation. Can be NULL

Return Value

Type: Microsoft.Uii.Csr.Session

Agent desktop Session

See Also

IDesktopUserActions Interface
Microsoft.Uii.Desktop.Core Namespace

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