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surface duo is bad....

Anonymous
2021-03-23T21:16:47+00:00

This phone is a pos by all standards. 1 my screen freezes and turns green and flashes which is a common issue. 2 after the update it faces and rotates the wrong way so yah no more having it sit like it used to. 3 no 5g....really...... come on.

Surface | Surface Duo | Display and screen

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  1. Anonymous
    2021-04-27T13:00:09+00:00

    What is the issue with the flashing green screen? Any solution or just return the device to Microsoft still within warranty. 

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  2. Anonymous
    2021-04-27T17:33:10+00:00

    Send it in. That's the only solution

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  3. Anonymous
    2021-04-27T17:35:46+00:00

    On my 5th one right now. It's a trash product. So instead of giving me a refund you would rather keep sending me new ones due to the trash product

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  4. Anonymous
    2021-05-04T01:45:20+00:00

    You will be surprised after my 1 week correspondences with Microsoft    the device exchange due to the April 2021 update and my Duo right screen went flickering green. Microsoft actually denied my exchange because I am currently not located in the US due to the global pandemic. Kept telling me that this is their global policy but I told them that policies are meant to governed but shouldn't they allow for exception due to covid. Apparently none of their staff including Microsoft hardware department is willing or can make a deviation to their global policy. I don't see any escalation to resolve my issue. Neither Microsoft is allowing  for international exchange. What a crappy MNC Microsoft is.

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  5. Anonymous
    2021-06-27T12:58:48+00:00

    Hey Tom. Has any solution been found to the green screen problem? I purchased my Surface Duo from US and took it to India , and now the phone is practically unusable because of the green screen issue. I cant return it as Microsoft is not allowing for a return in India and I dont know anyone in US to ship it to, plus the courier charges are really high.

    Would be great if you could tell me how to solve this issue or help me get a replacement in India

    Regards,

    Ankit

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