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Syncing music to the Surface Duo?

Anonymous
2020-09-11T18:59:15+00:00

I connected the Duo to my PC and tried to copy my music to the Duo.  On my old phone I could copy the music to the phone by using windows explorer and just copy and paste to the phone.  On the duo I get an error message saying the device is no longer connected.  When I look at the Duo in windows explorer you can't see anything no folders at all.  My old phones folders showed up.  

I tried windows media player but the duo doesn't show up to sync to.  

Anyone know how to get music conveniently to the duo?

Surface | Surface Duo | USB-C

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  1. Anonymous
    2020-09-12T17:57:36+00:00

    Was experiencing the same issue. Found the following setting. On the Surface Duoopen Settings, search for USB. Select USB Preferences, under "Use USB for" select File Transfer.

    Windows now will be able to connect to Duo and allow file transfer via File Explorer.

    Cheers!

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  1. Anonymous
    2020-09-12T16:31:42+00:00

    Dealing with the same issue of copying both music files & photos from my Win 10 folders using File Manager.  Resorted to opening the included OneDrive app and downloading from the backups I have stored there.  Don't know if I was successful or not (lots of Gb's) yet.

    Many of the included apps (files, music, photos) from Google & Microsoft (Calculator!) are basic to the extreme.

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  2. Anonymous
    2020-09-12T18:21:08+00:00

    Really appreciate the tip.  I'll change the settings now and really hope it works.  Thanks much.

    1 person found this answer helpful.
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  3. Anonymous
    2020-09-12T18:27:48+00:00

    Copying my photos now, music when task completes. 

    Only one issue though.  "file transfer" setting doesn't appear to stick.  Meaning if phone disconnects from USB cable to my PC or restarts, setting reverts back so I have to remember to reset it again whenever I need this capability in the future.

    1 person found this answer helpful.
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  4. Anonymous
    2020-09-13T01:07:27+00:00

    Thank you, your answer is accurate and timely considering the device only had general release two days ago.

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