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I connected the Duo to my PC and tried to copy my music to the Duo. On my old phone I could copy the music to the phone by using windows explorer and just copy and paste to the phone. On the duo I get an error message saying the device is no longer connected. When I look at the Duo in windows explorer you can't see anything no folders at all. My old phones folders showed up.
I tried windows media player but the duo doesn't show up to sync to.
Anyone know how to get music conveniently to the duo?
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Was experiencing the same issue. Found the following setting. On the Surface Duoopen Settings, search for USB. Select USB Preferences, under "Use USB for" select File Transfer.
Windows now will be able to connect to Duo and allow file transfer via File Explorer.
Cheers!
It's not under connected devices from what I see after opening the settings app.
After opening the "Settings App,", at the top search bar, type USB.
3rd item down from the top: USB Preferences
You will then see "File Transfer" as the 3rd item down.
One note, Duo must be connected via a USB cable to you Studio otherwise I've found the "buttons" inactive."
You should then see a new folder under "This PC" in W10's File Manager : Surface Duo/Internal Storage/ with folders displayed including Music & Pictures. Then it should be drag and drop from your Studio's folders to Duo's.
Hope this helps.
Thanks, I am in the middle of transferring some music now; besides from being painfully slow, it drops the connection rather frequently and I have to start over again and again ... i am hoping in some updates soon to smoothen the roughness of the current setup! I love the hardware and the concept, the software is driving me a bit nuts right now :-)
Actually my transfer (3 GB Music) was relatively fast though I don't doubt what you're experiencing. No idea on dropped connections, etc. Try a different cable, different USB connection on your PC. Just a thought.
The hardware is impressive and has great promise. Agree the software (Android, Launder) isn't quite as refined. I'm currently dealing with the Swiftkeyboard randomly closing the keyboard when I need to use it or being totally unresponsive. I've found simply "restarting" the duo cures it at least for a few uses. If you haven't rebooted your Duo in a while, can't hurt trying. Beats a complete reset.
my transfer is quite larger, probably that accounts for slow speed too. Not sure why it drops the connection. I did change ports and the cable is new. Well, it is slowly moving along now, i will patiently wait! I rebooted it a few times today when i first tried the USB connection and i was having no luck. I am confident the software issues will be dealt with, android by now is very solid and microsoft should know a thing or two about software as well! I guess they could have waited a bit longer to launch it until they had it all straightened out, but i am glad it is here now, been waiting a long time for it!!
