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Windows 11 update: Failure to detect USB-C monitors

Anonymous
2022-04-16T17:16:29+00:00

On April 14th, I updated my Windows 11 PCs (Surface Pro 7 and Surface Book 3) to build KB5012592. Since that time, I have tried two different Surface Dock 2s and neither, with either PC, recognizes my monitors via the USB-C ports. Finally, I switched back to the Surface Dock and both PCs recognize my dual monitor setup using HDMI. I am running two Asus 32" ProArt (model: PA329CV) monitors.

This problem materialized on both PCs, for both monitors, immediately upon the Windows 11 update.

I was on the phone with Microsoft, which offered no advice, instead it immediately sent me to Asus. Working with Asus, I upgraded my firmware (I had already done this a couple of months ago, but went along...), Still no dice. I am waiting on Asus Level 2 support to get back to me.

I am not very keen on performing a complete wipe of my machines to reinstall an earlier version of Windows as I tried this on the Surface Pro. I wasn't vigilant and it automatically updated to the W11 build referenced above during the installation process. As such, the reinstallation process didn't solve the problem - the monitors are still not recognized via USB-C.

Has anyone else experienced something similar? Is this a known problem?

***Post moved by the moderator to the appropriate forum category.***

Surface | Surface Book | USB-C

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-05-02T14:28:33+00:00

    Hi JohnRizzuto,

    I would like to check on the concern raised. Were you able to have the monitor replaced as suggested by the ASUS support? How is it doing now?

    Hope to hear from you.

    Kind regards,

    Marrion

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  2. Anonymous
    2022-05-04T14:17:04+00:00

    Hi JohnRizzuto,

    We still have not received any response from you since our last follow up message. Please do not hesitate to create a new thread for further concerns. We hope that the issue you reported to us has been resolved. We personally understand that finding time to work on this matter can be a little difficult to manage.  Thus, we would like to let you know how much we appreciate your patience and most importantly the time you've dedicated to getting a resolution for this issue of yours.

    Thank you for spending time here in the Community.

    Kind regards,

    Marrion

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  3. Anonymous
    2022-05-04T16:24:31+00:00

    I haven't responded because I've exhausted all your suggestions. At this point, on the recommendation of Asus, I am sending the one monitor that isn't recognized to them for them to troubleshoot. I would like to keep this open through that process as the issue isn't resolved. Thanks.

    2 people found this answer helpful.
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  4. Anonymous
    2022-05-06T17:26:27+00:00

    I've sent the monitor to Asus, I have yet to hear back. Once I receive additional information I will post here.

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  5. Anonymous
    2022-05-06T20:27:39+00:00

    Hi JohnRizzuto,

    Thank you for the updates on this thread. I'll continue to monitor this thread and please let us know how it goes after replacing the monitor from Asus.

    Kind regards,

    Marrion

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