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Microsoft Edge Application for Android will not play YouTube videos

Anonymous
2021-02-13T02:00:39+00:00

The Edge app for my Android (Galaxy Note20 5g) has stopped playing YouTube videos in January of 2021. They played fine prior to that timeframe. Since then I cannot play youtube videos within the Edge browser on my android.  The response is "Hmmm...can't reach this page  We can't reach this page  Reload".  I have followed the advice give on previous posts for this issue by unintalling the Edge app, rebooting my phone & deleting the cache. None of which have resolved the problem.

All videos play fine on the YouTube, Chrome, & Samsung Internet apps. Must I ditch Edge and warn others of this issue?  Please advise.

Microsoft Edge | Audio and video playback | MacOS

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  1. Anonymous
    2021-05-05T21:31:18+00:00

    Hello,

    My name is Ben, and I'm a Community Manager for Microsoft Edge. I took a look at this thread and would like to help find a solution to this matter.

    The team is aware of this situation, and they have been hard at work to address it. This is part of their ongoing effort to ensure that the mobile apps are updated on parity with our desktop apps. That said, I'm curious to know if you are hitting this situation in our updated Dev or Canary apps. I'd ask that you download one of those versions and let me know if the issue is still happening. You can find a download link here: https://www.microsoftedgeinsider.com/download?platform=android

    If the problem persists, please let me know. I'd be glad to look into it further.

    Thank you for your time, and I wish you all the best!

    -Ben

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  1. Anonymous
    2021-05-07T17:56:18+00:00

    Hello,

    This makes me so happy! Ah, you made me smile wide with this response. All right, I'll forward to the team that both Dev and Canary worked. In the meantime, if you have any other questions, please let me know. Have a truly excellent weekend.

    -Ben

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  1. Anonymous
    2021-05-05T20:59:25+00:00

    flaquirry, 

    You suggestion of changing my browser to Google does not fix Edge. I am well aware videos play just fine in Chrome as you should have noticed by my last comments in my original post.

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  2. Anonymous
    2021-05-06T01:52:28+00:00

    Good evening Ben,

    Both versions, dev and canary worked beautifully and you have made my evening. Thank you!

    Please let me know if I can help in any other way. I retired last year from a developer position at a canning company and sure do miss the trouble shooting part of my job. Thanks again!

    Mark

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  3. Anonymous
    2021-05-08T12:21:21+00:00

    Hello there :-) 

    I've just been having the same issue as DoScuba. After following your advice to install Edge Dev - all is working as it should. 

    That said - I haven't checked if I can still use Adbocker on Edge Dev. However, I just found this on the Insider page: 

    KNOWN ISSUEAdblock causing Youtube errors We've recently heard that some of you are encountering an error message when loading videos on YouTube. Thanks to your bug reports, our Media team determined that using the Adblock (Plus) or Adblock for YouTube extensions seems to be causing the unexpected behavior.

    This issue affects all channels and operating systems equally, but the good news is that there’s a simple workaround. The team recommends disabling Adblock, then refreshing YouTube.

    Are you seeing any similar errors on YouTube or other media sites when using Microsoft Edge? Let us know by submitting a bug report through the browser (Shift+Alt+I) or commenting in the linked discussion.

    Many thanks

    Donna

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