Class notebook in a new Team doesn't load

Dear Valerie,

Thank you for reaching out regarding the issue with Class Notebook not loading in newly created Teams. We understand how important this functionality is for your workflow, and we’d like to offer several solutions that may help resolve the problem.

Recommend Work around:

1. A workaround shared by educators and confirmed by Microsoft support involves using the Assignments tab to trigger the notebook setup:

• Go to the affected Class Team.
• Select the Assignments tab.
• Create a New Assignment.
• In the assignment window, click Attach → choose Class Notebook.
• Close the assignment window.
• Now go back to the Class Notebook tab.
• You should now be prompted to set up the notebook.

Dear [Customer Name],

Thank you for reaching out regarding the issue with Class Notebook not loading in newly created Teams. We understand how important this functionality is for your workflow, and we’d like to offer several solutions that may help resolve the problem.

Recommended Workarounds

1. Use the Assignments Tab to Trigger Notebook Setup

• Go to the affected Class Team.
• Click on the Assignments tab.
• Create a New Assignment.
• In the assignment window, click Attach → Class Notebook.
• Close the assignment window.
• Return to the Class Notebook tab and try setting it up again.

This method has successfully resolved the issue for many users.

Additional Troubleshooting Steps

Method 1: Reset the Teams App

• Open Settings → Apps → Installed apps.
• Search for Microsoft Teams.
• Click More options (⋯) → Advanced options.
• Under the Reset section, click Reset.

Method 2: Manually Clear Teams Cache

• Quit Teams completely (right-click the icon in the taskbar → Quit).
• Press Windows + R, then enter:
  %userprofile%\AppData\Local\Packages\VSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\VSTeams
• Delete all folders and files in that directory.

Other Suggestions:

• Sign out and sign back into Teams.
• Ensure Teams is updated to the latest version.
• Uninstall and reinstall Teams if possible.
• Try accessing Teams via the web from different browser or incognito: https://teams.microsoft.com

 If none of solutions above resolve the issue, we recommend contacting Microsoft Support. As a moderator of this community, we regret to inform you that we are unable to intervene directly with backend services due to limited access to internal resources and diagnostic tools. Therefore, we strongly recommend raising a support ticket with Microsoft to ensure your case is tracked and prioritized appropriately.

To resolve this issue, we recommend the following best practices:

• Ticket support: In the Microsoft 365 admin center>support>help and support. You can pick up the support ticket at https://admin.microsoft.com/#/support/requests
• Phone support: Microsoft provides customer service phone numbers based on your region. To find their contact number Customer service phone numbers - Microsoft Support

I hope this information is helpful. Thank you for your kindness and understanding. If you need anything else, please feel free to reaching out to us.

Best regards,

Ben-V – MSFT | Microsoft Community Support Specialist

Have a nice day, Valerie!

I haven't heard from you for a while. I just wanted to tie in with my last answer regarding your thread. If you have any questions or need more information, I'm always here for you.

If you think my answer is helpful to you, please remember to mark it as an answer. This helps others in the community who are facing similar problems

We're looking forward to hearing from you soon!

Best regards,

Ben-V - MSFT | Microsoft Community Support Specialist

Hi there, note of those options worked, so I'm going to have to raise a support ticket with Microsoft. Thank you for your help.

Please return to this post, if and when Microsoft solves this issue for you.

Dear Valerie,

Thank you so much for your kind words and for giving us the opportunity to support you through this issue. I truly appreciate your patience and the time you've taken to explore the recommendations we provided.

I'm so sorry for your inconvenience that suggested actions didn’t fully meet your needs, and I'm totally agree with your decision to move forward with submitting a support ticket. That’s a great step to ensure the issue gets the visibility it deserves.

If you’re comfortable sharing the support ticket number with us, we’d be more than happy to contact Microsoft Support directly on your behalf to help escalate the case and ensure it receives the right level of attention.

For privacy and security reasons, we recommend checking your private messages for further details and next steps. 

Here are the steps to open View Private Messages:   

To view private email options, sign in to Microsoft Community> use the email account that posted this thread information to Microsoft Community> > click Profile in the upper-right corner, and then select My Profile.   

Please don’t hesitate to each out if there’s anything else we can do in the meantime. We’re here for you every step of the way. Thank you for your cooperation.

Best regards,

Ben-V – MSFT | Microsoft Community Support Specialist